PictureME Photography
Reviews and Complaints

Means their sales were down and they didn't want to get ripped a new one for a small package. We get introuble if we don't get high numbers our jobs get put on the line for low sales.

I've gotten to the point i don't even care anymore it's suppose to be our busy season I had 0 appointments on the books got 2 people in for 7.99's
I didn't care to upsell them because some people just can't afford it

we have alot of appointments this weekend and i have 4 of them requesting me because i dont' care about avg anymore i just care about capturing good moments.

most of my costomers would love to buy more but can't afford to thats why they love me not pushing them and come back more often

yes I agree. Comcast is like gold compared to the CPI corporation. If you want another tip, Picture Me Portrait Studios is a sister company to Seers portrait studio. Seers is also owned by CPI. Now you know~ :)

portraits are about your child, not about props to begin with. Unfortunately the District manager told you right we were to create everything to inform you of what else we offered. District managers usually were not in the field and not behind the cameras usually it was studio managers or their associates.Usually the customer was told to wait 15 minutes so we could create those items and not have you be stressed and then show you what we offered after picking out your one pose for the package

Ron is suppose to be a District Manager and he is Horrific! Poor customer Service as a Manager! Never return any calls of complaints. If u want to get something accomplished, go over his head and talk with his boss! Ron is the worst Manager I can think of in my life!

First of all, don't let them talk. Just walk out if your pissed. It saves them the wasted time of trying to deal with a pissy customer, and it saves you time trying to get out of being sold a bigger package than you afford.

As for the 'whiny voice'. Photographers are people. We're not magical gods that know every trick in the book to make YOUR little snot nosed child giggle like he's on happy gas. They are taught a few different methods of child's play, but most of the photographers only do a few things that work well enough for them with the majority of their clients. They were just doing the job they were told/taught to do. Believe it or not, photographing children is one of the worst jobs out there. And with the economy as bad as it is, there is no job security working at CPI/PCA/PCI the picture me Portrait Studios.

Either they do it or they're fired. Then it's 6 weeks to 7 months looking for a new job. So just let them do their job. If your on a time schedule, you don't like the pictures or your child is freaking out? Just walk out. Nobody is forcing you to stand there at gun point. :

However on the district manager bit, that's about expected. The managers don't actually work in the studios. they sit at home and watch cameras or figure out payrolls in their living room couches. The associates themselves are usually better with customers than the managers are. The managers aren't in the studios enough to understand what needs to be done, but that's my personal opinion.

I understand your frustration with the photographer/manager. However, it sounds like you were unhappy from the beginning.

1. You wanted props, they had none.
2. She was unable to make your child smile.
3. You didn't even like the picutures.

I assume since you have a 5 year old that you are an ADULT. Then why would you stay in this situation for, as you claim, over an hour. WALK OUT THE DOOR. Thank the photographer for her time, inform her this isn't working for you and LEAVE. Take some responsibility already.

I don't understand why you would have such high expectations for a $7.99 portrait anyway. You get what you pay for.

haha I work there
we do unforinataly have to show you EVERYTHING it's to in the end upsell you.

Even if you want the main package.

I slack and cheat it and go as fast as possible in the sales area... unless my average is way down for the week. Then i sell my little heart out so i don't get yelled at.

With the 5.99-7.99 packages we are expected to keep an 90. average or get write ups. To me it's completely ###ed and utterly distaste full.

i've been running low averages so today i had to upsell and take many pics to get those perfect shots to sell high

makes me fell dirty taking that much money from people who only want that 7.99

you could always do it by the sheet, $10 a pop. but that might end up as like, $100 from how they work it. If you go that rout the 99 package gives you more bang for your buck then.

btw for 10 poses you can't get the bronze the 79.99
bronze you only get 5 poses with that collection.
you'd have to go into the
Silver the 99.99 collection
14 sheets all poses
6 enhancements
and a 10x13
but with the 20% off it's only 79.99

it's something we HAVE to do now we have to try to push costomers in a collection with cd and psc
or we get introuble.

I usually am upfront with all my costomers i give them the option of taking it off and i also tell them about the 20% off.

I hate trying to rip people off in these times when people dont have the money, i'm just happy they like my photography

I made an appointment to have family holiday pictures taken at PictureMe Portrait Studio inside my local WalMart on Dec 7, 2017 @ 4:00pm. We arrived promptly at 4:00pm to find there were still customers waiting to have portraits taken. We were called to have our portraits taken @ 5:30pm (a full hour and a half after my scheduled appointment time).

Once we were called to have our pictures done I asked the girl to use a certain holiday background that I specifically asked if they had when I called to confirm my appointment (I was told yes they did have that background). The girl told me they do not have this background and that I would have to choose a different one. I dressed my family according to this background and was upset that I would have to choose something else.

So I chose another background (which I really didn't care for) and proceeded to explain to the girl how I wanted my family arranged in the picture, to which she told me we would be doing it another way. I must be mistaken because I was under the impression that these were my portraits and I was paying for them so at least I should be able to have them taken how I wanted.

Several of the shots she took were horrible and they refused to retake the shots because they said we were only allowed 6 shots whether they were good or bad. I guess I should feel lucky that a few of the shots were ok.

As we were going to view the portraits my husband overheard the store manager tell the photographer 'that woman is getting on my last nerve', referring to me. I was flabbergasted when my husband told me what he just heard.

I called Customer Service when I got home and asked to speak to a supervisor to which I was told there was none available. They suggested I make an appointment and have the portraits retaken. So I asked if all of the portraits that were retaken would be free and I was told no they couldn't do that. So let's think about this logically for a moment: They want me to make another appointment, get my family dressed (again), wait in line to have the portraits taken (again), pray that the portraits they take look halfway decent, and put more money out of my pocket for more pictures because they screwed up and I'm completely dissatisfied with my experience. I don't see where any of that benefits me.

The fact that the store manager made such a rude remark about me loud enough for my husband to hear it while I'm a paying customer should at least be grounds for me to be able to have our portraits retaken and all of them given to me for free.

I understand that sometimes things go wrong, sometimes you have to wait in line, sometimes they don't have what you want, but the entire experience was upsetting and I am completely disgusted. The portraits were TERRIBLE. I refused to purchase anything other than the advertised package because I was so disgusted with the entire experience. The portraits taken were not worth the prices they charge for their packages.

When I called Customer Service I was told there was no supervisor to help me, they told me they would pass the information along to the District Manager, I asked what the name of that person was and they gave it to me but refused to give me any contact information for this person.

So let me get this straight; they are in the business of dealing with the public everyday but if a customer has a complaint there is noone in charge to speak to. Great way to please your customers and make them want to return.

Christmas is suppose to be about care, love and kindness! So, I wanted to take a great family picture and send it for gifts. I thought wow, Pictureme studios was having a great offer on portraits!
I took my family down to the portrait studio with high hopes. In the beginning of our time spent there, the employees were helpful and courteous.
When it came our turn to have the picture taken, the service changed drastrically.
The employee taken our pictures was rude, impatient, and showed a complete lack of control. My five year old was so confussed as to what to do because this person was snapping at her. She literally had the audacity to look at my five year old and say "You will get over here NOW!" This was said without the employee ever giving my daughter any idea what to do.
My five year LOVES to have her picture taken and I have many beautiful pictures of her from many other studios, so she was happily waiting her turn when this was snapped at her.
I choose not ever to have my pictures take at PictureMe Studios AGAIN!

You should have stopped the session and walked out

Another person wanting something for nothing

Well that's funny! I'm white and good looking and I was treated horribly and got terrible pictures. However, the hispanic associate treated the hispanic family in front of me with the upmost respect and through in almost every discount immaginable so that their pictures wouldnt cost as much. Race has nothing to do with this store.

PictureMe Portrait Studios overcharge and treat different races/cultures differently. If you are Hispanic, they will overcharge you and treat you crappy but if you are white and good looking they will treat you better...

Sounds like it was just a very pissy associate.

I agree. Of course CPI is such a ### corporation, they're too cheap to hire more staff. Yet of course they say they're always hiring but they usually over schedule ONE person on their staff per studio, then divide up minimal to no hours for the other employees. It's really an awful place to work I dont advise it.

A few years ago the studios were great because they had more revenue, more associates and better customer service. Now they just kinda blow. :(

Ummmmmm scissors

Are you serious?

She should've cut your picture, yes. If she didn't have a template, just measure 2"x2" and cut along the lines drawn from a ruler. Not hard... I've done it numerous times when at a studio that didn't have a template.
As far as "having your mugshot" and info. What does that have to do w/anything? You want a refund, but to keep the pictures? Na... we need to keep them and staple them to the refund and paperwork. Its policy that we have you fill out our Customer Info Card, which is the info that our computer requires. We need to put your info in the system. Out of all of the people we deal with, why would we want YOUR info and "mugshot"?
Another thing... even after you leave- with pictures shredded, or not- there is always the option if the employee really wanted to(like they would?), all they'd have to do is print out another set. Not hard. But absolutely pointless!

They're supposed to cut the photos there for you. And by this point all studios should be digital and they should have a digital passport camera or a sony bluetooth. If the studio didnt have a template, thats their fault. Chances are said associate lost the template used for cutting the photos down, and really thats a shame.

I went in to pick up my childs photos that were taken three weeks ago. Th employee was with another family showing them pictures and knew I and another customer were there to pick up photos. I ended up standing there for thirty five minutes and it only takes one minute to hand me my photos they were paid for in full so I didn't need him to ring anything up. Yes, i understand he was with other customers but I have been in other times looking at my pictures and the employee asked if I would mind if they could go hand them there pictures. It was never a problem for me to let them do that.

Scheduled appt day before and came in early with my daughter and mother in law. Associate shut the fan off making the "studio" hotter that it was inside. Shot pictures but had a hard time entertaining my daughter. Then pushed product on me when asked price of sheets said was 16.99 but now was 9.99. So I purchased 2 sheets and the $5 package. She was annoyed when we switched the pose for the package and then rude to other customers behind us behind it was 6pm and they were closing. Then she rang me up and even with a 15% discount it came to $40, she said it was taxes. So I left and contacted customer service and they informed me the correct prices. They did not offer any resolution for this associates gross incompetence even after I said I would not be back. Trust me go to JC Penney Studios the staff might be young but they enjoy what they are doing. Plus for $40 you get a better quality and more pictures.

We had the first appointment of the day to have our daughters 1st birthday pictures taken. Also my wife and i and both of our parents were there to have pictures taken with her. We arrived early hopeing that they would be there on time and get started on time. The studio is supposed to open at 10am. At 10:15 we began calling the corporate office because no one had showed up. They didn't open until 9:30 central time. So we waited a little longer. We bagan calling the toll free number and the recording said we would have a 10 minute wait to please hold. After 20 minutes of holding we hung up. We then found the district managers number on the wall and began to call her. She never would answer her phone and would not call us back. we left message after message to call us back. It has been a week now and still no return call. Luckily we went to a more professional studio up the street and were treated very well. We left a few email complaints on their web site and have yet to receive a reply. I finally called the studio and spoke with the photographer, her reply was crappy at best, never apologized for not showing up for work on time. She could have at least called her missed appointments with an explanation and to try and correct her poor work ethics. All she said was come on back and she would make it right. Picture me has lost a customer, well, several customets because we have told everyone we know NOT to go there anymore. This company is joke anyway with their kiddy like collages, stupid color enhancements and all the other ignorant things they do to a picture. We go there to have pictures taken, not kindergarden picture shop photos.

A month ago I got my babies pictures taken purchasing the monthly special. I called to set up an appointment for my 3 year old soon after I picked my babies pictures up, and they told me I wasn't able to do it for at least 2 and a half more weeks if I wanted the ad special. I said that was fine and to set it up an appointment just as soon as I could get the ad special again, she set it up for the 19th of June. I went in today and she argued that I wasn't allowed to get the ad package until the 24th of June. I related the conversation with the girl who set the appoint up for me. From that point on the photograph acted like she wanted me out of there as soon as possible. She quickly took the 2 ad package pictures, not trying to get my little girl to smile, just took the pictures. Then after that she took a little more time trying to make her smile, but she was quick and in some instances very rude. When she finished she showed me the 2 pictures I could use for the ad special, the pictures were horrible, so I chose the $79.99 picture collection with 2 of the better pictures of my daughter. I feel she personally ruined the ad pictures so that I would not want them, because I hadn't waited the full 30 days. If the girl setting up the appointment would have told me the 24th I would have said fine, but I live 30 minutes away and spent a great deal of time getting my daughter ready for today. I should have walked out, but the travel time, the time I spent getting my daughter ready, and the waiting time for the appointment itself had me staying to finish the session. I had an absolutely horrible experience today thanks to Trini the photographer.

I was referred to your company from a close friend who just had a baby as well as I. I was very excited to have my daughters pictures taken and once the session was over I was able to look over all the photos and pick which ones I would like to purchase. I didn't like what I saw on the computer screen, it was blurry and foggy, the photographer reassured me that my photos will be just fine. So I went ahead and purchased the photo's trusting what she had said. The next day I still was not okay spending $100 dollars on photos that I was not completely satisfied with, so I rushed back to the same location and asked to speak with the manager (Elena). She was very unprofessional, rude, and barked at me. Her neck was full of hickies (suction marks) and her shirt was dirty not very approachable. Basically, Elena told me that it was my fault. She also said that I can not trust a "ghetto computer" and that the photos will be fine it was to late to stop the orders and we can not refund your money or do any retakes. I was so angry and upset with her and could not believe the tone of voice she was having and her attitude towards me as a customer. I was beginning to believe that my best friend was wrong to refer me to your company. I waited till my photos arrived and just as I mentioned before I was very upset with the outcome, my daughter is growing so fast and I wanted to capture a picture of her monthly. When I took her photo she was two months and when I picked up the photos she was already going on three. The original photographer under stood my frustration and said she will retake my photos. So I thought maybe her manager (Elena) was having a bad day and that I will give your company another try. Now you wouldn't believe that when I brought my daughter in for her retakes (now going on three months) I ran into the manager again and more rude than ever! I had an appointment and she was to busy photographing her one year old. When she asked why I was their I simply stated for retakes. She sighed and mentioned to her mother in Spanish "we have to stop so that I can do her retakes but come back and we will finish" in a very rude manner. I don't think she thought I would understand. Elena was in such a hurry to finish my session and was barking orders at me again. I don’t believe she was on the clock since I scheduled my appt with the same photographer who was willing to help me. Elena was more worried about herself than any of the customers that walk in for questions. I tried to just ignore her and do my daughters retakes. I had already invested $100 dollars that I was told I could not get back so I just wanted the session to be over and I will be on my way. Your manager was very rude and did not take the time to assist me she was more worried about getting the session over with so that she can continue taking photos of her daughter. Abusing your new system in photography. Taking her pictures for free I'd imagine. I had to pay an extra $12 dollars to get the photo's I wanted. She did not mention that when she was putting the package together. My experience at this studio was HORRIBLE after I pick up my photos and, hopefully she doesn't damage them as a form of retaliation, I will not come back to this location ( 710 Dennery Rd San Diego, Ca 92154 Store # 12150). Hopefully you can redirect me to another location that will assist me in capturing my daughters photos with better employees who are just as passionate as I am in capturing my daughters picture as she grows . I do not want to judge your service on one location, or on one employee who is lacking when it comes to customer service. I was very upset with the service that Elena, your store manager, had provided and felt obligated to let you know.

Today is Saturday, November 29th, 2017. Our photos were at 4:00pm. Patty was our photographer. She was absoutely FANTASTIC! She was patient and so funny and laughing right with us. We were able to have all 3 of our kids and our son in law home for Thanksgiving. We finally, after 5 yrs., had a family portrait taken. We had a ball. Patty postioned us how we needed to be. She made us all laugh! She took so much time with us to pick out our Christmas cards, the pics we wanted...and in no way, shape or form did she push us into getting things we didn't want. She sat with us and showed us what the diffrent images would look like, etc. This was by all means, the BEST time we have ever experienced with Walmart photos. We just want to make sure that Patty get reconized for the excellent job she did today! Merry Christmas and Happy New Year from Pierre, South Dakota

Once you get kids posed and into the shoot, it's simply foolish to disengage them and let them get rowdy again. Patience is a virtue; you were probably uninterrupted during your shoot, so give others that opportunity, also.

And from the "business" side - they already made their money off of you; they're trying to hook a new customer now.

When did 30 minutes of travel time become a "great deal of time"? Exactly? i was under the impression that 30 minutes was 30 minutes, half an hour, 1/48th of the day. That's almost like complaining about two pennies difference in a price. If something is magically two pennies more, I think I'd find something more substantial to complain about, like politics or why I became such a cheap, incomparable [censored] bag concerning the price of memories. You get what you pay for, sir, and if memories of your child are only worth 7.99, then I feel bad for your daughter.

Cheap Much?

Oh my, I certainly hope there is no retaliation.

Thank you for allowing us to photograph your bundle of fun. Children are fun and they are fun to communicate with.

I appologize for your experiences and thank you for trusting us to do what you know to be good work. It is very difficult to find the perfectly suited people to be PictureMe Photographers.

Thank you for your kind words. We will do our very best to meet your standards. Please feel free to request the photographer of your choice.

Warm est Regards

Drama Queen...

I managed 2 studios in the same town 15 minutes from each other. I was hired in for part time Christmas help and within 6 months was really forced into being a manager, then they suddenly made me manage both studios for 50 cents per hour more. I could have no life and the district managers and I say this plural because they go through so many of them was a down right rude, mean, conniving witch. Customers hated her as did staff. I had a team of 4 regular full time girls that had been with the company for 8yrs, 4yrs, 2 yrs, n I did my time till 6.This company CPI took over from PCA and No one ever got the training needed and the DM's only worried about acting like they were something important. The expectations of this company were ridiculous. They did not care what a customer wanted they pushed us to bait customers n make them buy outrageous priced packages, usually there was 1 photographer in the studio and they were expected to do it all, drag customers in, make call list calls bugging customers to set an appointment, acquisition customers off the floor, do sessions, edit, create, n sale all in 20 minutes. Managers had to spend money out of their own pockets because we never had a lot of things we needed. I had surgery and decided not to go back. After 6 years of good service to this company I made 10.50 an hour for managing 2 studios. The Dm left n we got a new one that came in and pitted the entire district against each other, people that had worked together in the prior company and then in this new buyer. She lied, and ended up ruining the whole district. Kelly was her name and she was in the Findlay Ohio, Toledo district. I miss my customers but not the stupidity or the company. We would go to someone above her n we were ignored. There are many regular customers that had been coming to our studios for many years, 1 had been patronizing the studios for 11 years. This Dm pissed this customer off so bad she stopped coming in and apologized to all the regulars girls she had known for years. I could write a boom on how horrible this company is but I would have to list it as fiction because it is unbelievable how sickening this company is. They treat employees like slaves. You can plan nothing because you are always on Flex just in case someone else quit. I would love to see another portrait business that cares about the customers and models and value their employees come in and make the business fun again. It was the most embarrassing job I had because of the lack of care from the company for any thing other than money. I saw another past employee comment on the paper work. IT WAS RIDICULOUS! We could have put more quality time into the customer n shoot if we had not be required, bullied and threatened to do all the other worthless crap. We were threatened on a daily basis that we would be fired if our averages were not 80 to 90. I ran a constant 120 or higher n still was threatened by the DM EVERY DAY! This company did nothing to show appreciation to their long time loyal hard workers.

I worked there for four months worked at four different studios because people quit then they hire a new studio manager at my home studio and this ### tries to tell me that I got to see like 800 dollars in a day when she only scheduled me a four hr shift and she sat on her ### and did nothing. I finally quit when she dropped me to eight hrs a week when promised 30 because she said if I couldn't be available weekends cuz had to get another job cuz not enough hrs. So f*** that I quit I hope that dumb ### loses her job when they realize how f***ing dumb it is to hire someone whose never been a manager and is lazy

Yeah I worked for PCA/CPI for 2 years. Two goddamn years. If I had known what sort of company this was when I first applied, I probably would have never done it. I had no idea what I was getting into when I accepted that job.

They expect you to run a $90 average when they advertise a $5.99 package. They tell you to do one thing, then another. Alot of the corporate crap is behind the scenes stab in the back kinda ###. It's horrible. It makes the associates not want to even care about the Photography. This job is a dream killer for any photographer or artist.

So I hear ya, this corporation is full of ###. They dont care about the customer or the associate. It's all about the money. Anyways I'm glad to say after 2 years of Hell, I quit the studio. It was causing so much stress in my life that I had to leave for my own physical and mental health. Goodbye drama! I'd rather be working for $5 an hour cashiering than earning $8.75 hr dealing with the bullcrap people do at those studios.

I have worked for this company for over 5 years. My studio is very high volume. I cannot begin to tell you how many times I have worked for sometimes as much as 6 hours or more, before even getting to use the bathroom, let alone a lunch break, during the holidays! We have been put on mandatory 7 days a week with 1 days notice, stating this is not open for discussion, by our RD. We sometimes shoot as many as 20 plus customers in one day (ususally 2 photographers) expecting us to shoot, edit, sale and ring them and have them out the door all in 15 minutes! IMPOSSIBLE! All the while expecting us to keep the customers "happy". Also, in this day, we are to call 20 customers from our customer call list to make appts, enter 8 ppl into studio outreach, and play spin and win, and pass out 50 flyers! I have had 12 confirmed appts but not allowed to have double coverage! Doesnt matter that these appts are booked ever 15 to 30 minutes. So unfair to the customer to be herded in and out like cattle in fear of running behind, or getting out past quitting time and being scolded for using too many hours! I cannot start to tell you how many times I have had to fill in for my DM, WITHOUT ANY EXTRA PAY! Sometimes doing computer work and other reports for my RD as late as midnight, without as much as an even "thank you". I have been told to buy balloons in the past, hellium, phones, cords, even a hulla-hoop to convert the washtub into an easter basket, all out of my pocket. Granted now the company will pay you an hours pay for washing your rugs. But what about all those years past that I was told I better have my rugs washed if I didnt want to be wrote up? Not to mention now Im forced to take those big drapes to the laundry mat, because they are to big for my machine. Takes money to wash them, and detergent, plus more than an hour of my time on my day off! I was out for emergency surgery last Easter, for 2 weeks. Meanwhile, I was switched to a different system. I run a triple digit average, but for the life of me just could not sale on this system. Also, during this time our community was hit with the historical flood. After leaving me on this system for 20 weeks, they finally switched me back to my old system. Within 3 weeks my numbers started going through the roof. My RD, came to visit me looking only at the past weeks low numbers. When aksed what was going on, I was told "Bull", "I think you just don't care about this job" "You're just lazy" Over and over, each time coming just short of calling me a liar! When I pointed out how high my numbers have came up just since changing back to my old system, her only reply was "If you are not first, you are last". This is what is on each and every one of her emails. I want so bad to reply back "Shake and Bake". She said she got the logo from her niece and wants all of us to live by this motto. She doesnt relize it is the STUPID line from Taladaga Nights, which is followed each time by "Shake and Bake."

trying to get on line to put an application in and the page is not available to put that application in. why have it on line when you can not get thru.

I agree with Dawn here. Yes it is the policy of the company. Here is one reason why. There have been instances where a husband took pictures of his son. The son tells the mother-exwife about it. She goes up there and picts them up and keeps the pictures where as it was the husband that took the photos in the first place he did not get any photos of his son and has complained about the employees giving his pictures out to his ex wife.

I myself have had an issue with someone during the 2006 christmas season. We had an issue with the lab sending out a whole roll of pictures. They had them done just not sent out. We called them several times to get them to be sent out and at one point they called us and said they were shipping them out and we would get them the next morning. Low and behold they were not there. We got out district manager to call though and get them sent out. They finally came the day after out DM called to get them sent out. As it was we had folks waiting on those pictures. Those that bought the composite (30$ value) got a discount on thier portraits those that did not buy the composites got them for the wait. Those that wanted refunds got them.

One customer had bought some pictures for christmas on that roll. Another lady (she claimed to be the first lady's cousin) who did not have a reciept and her driver's license did not match the information in the system came up to get the refund that went with those pictures. I informed her that I could not give the refund to her but that the person who's name was on the computer could come up there and pick up the photos and get her refund. The lady then said that the person i am talking about just had her baby and wasn't coming up that night in the rain. I said thats fine she can come up when she is ready to come up it did not have to be that night. The lady then said she had premission to pick them up. She was on the phone to her so called cousin, but would not let me talk to her so i had no idea who she was really talking to. I still informed her i would not be giving the refund to her. She startd to throw a fit (i was with a customer at the sales desk.) demanding that i give her a refund and for the customer service number. I showed her the number on the big poster over the counter for all to see. She called it and was informed by customer service of the same policy. She then threw a fit asking to see the manager even though my name tag said studio manager on it. Of course it was not for the studio i was in. I was Studio Manager of Cedar Hill not Grand Prairie. But i was the only one in that studio at the time and for all purposes a Manager. She wanted to speak not to the studio manager but the Walmart manager. She went down still throwing her fits to the Store's Customer Service center and thier Night Manager came down and discussed it with me and asked how much the refund was going to be. I informed her of the amount but it would be given to the owner of the pictures as per company policy. Instead the store gave the lady that amount out of thier store to get her to go away. All they had to do was get security to make her leave the store. I myself was about to call the police to have her removed. For all I know the owner of the pictures did not get that money from her so called cousin. She did though get her pictures a week later and her refund from us seeing as she was the one in the system and she had the reciept.

These are reasons why the policy is in place. It is to protect the person in the system not just your children.

I was given a week training and then if I ever had any questions, I've always had somebody to ask. I have always been a quick learner, so it turns out, I ended up answering questions from a lady that was there longer than me. I guess I just work in a great district. We all help each other out if we need it!
Yes, that is our policy. Whoever is picking up the pictures needs to (a)have the reciept or (b)show ID showing they are the person that the pictures are under or (c) be able to give us a number(preferably to match the # we have) to speak with the person whoms name the pictures are under to verify who's in the picture, what they're wearing(about) and a near date of when they were in.
There is no option for putting in 2 people in the computer, unless you put both first names in the "first name" box. But you would have to specify that. Its not something we just automatically do.
The computer that we ring orders up on... PAIN IN THE ###! It is probably the hardest thing about the job! Its always coming up with error messages, if you go past one screen you can't go back to the previous, its just a pain.

Most of the associates they hire are barely given a weeks worth of training. And those computers are a pain in the ### to learn to use if your not computer smart. Technical problems happen alot. And as far as the policy goes, it is policy but I'm surprised they didn't offer to speak to your husband over the phone. Normally a verbal agreement over the phone can be reached and pictures can then be picked up by said spouse. It shouldn't be that big of a deal.