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Pizza Hut

Pizza Hut review: pizza hut is a thief! 343

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Author of the review
12:00 am EDT
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Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

343 comments
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Kiransrinivas
US
Sep 19, 2018 3:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We being strict vegetarians were served & made to consume Non vegetarian food instead of the Vegetarian item that we ordered. We being strict vegetarians are greatly affected by this.

Pizza Hut branch - Puttenhalli Road, JP Nagar 7th Phase, Bangalore
Incident happened on 12th Aug
No updates yet from the local offices of Pizza Hut

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Min90
US
Sep 19, 2018 3:56 pm EDT

What are these things there like fried little bits of bread with hot sauce on them disgusting.

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Sophie Adams.
US
Sep 19, 2018 5:27 pm EDT

When I walk into the store, i saw a tall skinny dark haired man worker being a little too close with the dark haired girl that also works there. I do not know their names but he was a little close and touchy with the girl. I do not know if the girl was uncomfortable or not but i feel she was so i thought i'd say something.

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C08
New Orleans, US
Sep 20, 2018 2:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Essence weekend, pizza barely had meat, the crust was hard with no flavor and the meaty pasta was not meaty at all, basically just cheese.When you call the phone just ring, ring, ring.Never going back...Called customer service and nothing has been done yet.I want a refund or another pizza and pasta from different location.

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Amrit322
NZ
Sep 20, 2018 5:36 am EDT

Today i ordered a tropical veg with extra chicken. But instead of getting the new style chicken slices i got old style chicken cubes on my pizza. As per my knowledge these chicken cubes are used in just 2 of your new pizzas. As i was in hurry so i didnt bothered going back to store.
Thanks
Amritpal Singh
[protected]

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QueenBee1001
US
Sep 20, 2018 6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

A girl named C.C east was staring at me out the door while she was on duty. She threatened me and said she would bust the window out of my friends car. An beat the F out of me. She was bring very rude and staring at me out the window.

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Piratelove77
US
Oct 02, 2018 10:30 am EDT

I ordered 2 orders of French fries and large pizza and sodas with my debit card over the phone. They delivered the pizza and sodas, but no fries. They driver left and I conveniently was charged 12 dollars for the fries that I never received. And I tipped the driver well too. What a rip off. That's a waste of money and my time.

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Mansi Doshi
US
Oct 02, 2018 12:31 pm EDT

Hey, this is Mansi here.
I placed an order with order no. 3180926194956001182024290 which showed me that it will be prepared by 9.05 pm and it took almost 15min late. I am not at all satisfied with my order due to late arrival of pizza.

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Medhat R. El Far
US
Oct 14, 2018 8:16 pm EDT

Order Dliverd after 2 hrs, I didnt take the order I return it with the dlivery guy

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Sum Dum
US
Oct 14, 2018 10:21 pm EDT

Please stop airing that annoying commercial with that screaming little girl. It's extremely dusturbing and makes me change the channel as soon as it comes on.

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April Payton
US
Oct 15, 2018 7:47 am EDT

I'm complaining because on 09-19-2018 I placed a order for a pizza at the Government Street location in Baton Rouge, LA the pizza was supposed to be ready for 12:13, but I didn't receive the my pizza until 12:42, almost 30 minuets later which caused me to be late for work because I was on lunch break.

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Ely trejo
US
Oct 15, 2018 9:51 am EDT

Ordered wings didnt give me correct amount, made me turn around again to go complain order, really hot and was in a hurry and was really frustrated to get some where
Did not like my service at all and this has happened many times

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Sandra Tubbs Sanders
US
Oct 15, 2018 12:26 pm EDT

My name is Sandra Sanders, I order two lg pizza two toppped. I pay 24.82 at Pizza Hut #744011 who every cooking and packing the pizza know that the pizza was burned and very hard they sent it out the store any way to a customer like that it's was very unprofessional.

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Nardeen Magdy
EG
Oct 15, 2018 12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The call center sucks and they don't answer the Hot number line, as well as very bad staff that are very rude over the phone.
as well as last time i ordered pepperoni pizza it was without the Pepperoni !

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Yungquon1
US
Oct 15, 2018 1:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My pizza was late, cold, and they forgot my soda, I've had this problem before and the manager fixed it but this time I was ignored and even went out of my way to go to the store where my order was still not fixed and I recieved a bad attitude. I love Pizza Hut but the customer service on Garth Rd in Baytown Tx is not pleasant.

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Biggirl482
US
Oct 15, 2018 5:32 pm EDT

I ordered my pizza online and 3 times I went to pick up my order was not ready so I want something for my family, s disappointment

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Robbinlee12
US
Oct 16, 2018 12:33 am EDT

The commercial with the little girl screaming and tearing a pizza box is annoying. I had to force myself to watch to find out what she was representing. Terrible commercial. I tune it out when she starts screaming. Distasteful

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Bradenlane22
US
Oct 16, 2018 2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The wings that i received were tiny little scraps of breading. They were pretty cold and had chewy scraps throughout. I was very irritated and unless something is done then my family will not return.

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Ms. Marks
US
Oct 16, 2018 3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered food from pizza hut, the pasta was so nasty looking I could not eat it. I am going to sue pizza hut if I don't get my order right or my money back. Ami just show you the picture and the video. I AM SUING YOU NASTY COMPANY.

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Nicole Davidson
US
Oct 21, 2018 10:31 am EDT

Every time I place a order online at the Pizza Hut located on North Michigan rd in Indianapolis, In they never have anything I ordered.. I don't know if it's because I quit working there or what but the manager always call me saying that they are out of everything I ordered

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Joshua Gilmore
US
Oct 21, 2018 12:08 pm EDT

Honestly these pictures speak for themselves. If this is satisfactory service then maybe this restaurant is on strike. I ordered 4 pzones and they appear to be rolled over by a steamroller before delivering it to me.

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Steven Senter
US
Oct 21, 2018 1:40 pm EDT

I want to complain on how warm not hot pizsa was like usual. And my pizza wasn't cut in normal pizza slices . Looked like they cut it for little kids party so embarrassing . My order hasnt been messed up and long time dont understand what happened and why pizza was so bad today.

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JeffWhite0006
US
Oct 21, 2018 4:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lately I just been taking it but this in fed up with it. I order a certain crust for my pizza and it is never right. Please do something about this. At first I was thinking it was a mistake but now it seems like someone is doing it on purpose and seems to dont care that me and my family doesn't like yo have that certain crust.

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Dameon
US
Oct 21, 2018 6:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered pizza at 1:23 at 2:15 was finally delivered upon delivery it was wrong and cold and when told the delivery driver she just was what do you want me to do

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Tiffany Mzz Brandnew Bailey
US
Oct 21, 2018 6:50 pm EDT

I did a complaint about my order that i placed on the 27th. My order was not prepared like I asked, it was cold and poor customer service.the manager called but she didn't resolve my issue.

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George castillo
US
Oct 21, 2018 8:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The pizza is disgusting..its really soggy and topping are falling off its very greasy ..the box is basically full of grease..doesnt look very appealing..we dont even want to eat it ..i wasted money for this. I love pizza hut and always get it but this time is the worst. I'm just going to throw it away

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Annomymous
AE
Oct 22, 2018 2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The order was late and the guy said it will be here after 30 minutes we waited then the order didn't come so we called to check and they said it won't be delevired

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SamaraB
US
Oct 22, 2018 2:35 pm EDT

These are absolutely hollow, I don't see nor taste any cheese. If it's there it is clearly not "stuffed".

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Lakresha
US
Oct 22, 2018 4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered pizza and wings from Broadway drive in Hattiesburg, ms.Items were undone

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Crystaljayden2017
US
Oct 22, 2018 8:20 pm EDT

The pizza and bread sticks were good the wings tho were bad tasted weird didn't complain but should've paid $8 for nasty wings. She brought the wings out after all our food was gave to us figured she would bring it out with the bread sticks. I have ate best for years

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cdddd
US
Oct 22, 2018 10:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

we dine in eureka ks 2-3 monthly lunch every table was dirty that was not in use(7) had to ask for drinks 4 times before we got them we are working guys current temp ws 92 & humid terrible service server spent most time in kitchen

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james vest
US
Oct 23, 2018 1:40 am EDT

went to dine in at the clifton forge pizza hut and we ordered a large pizza and bread sticks
the crust was so hard you couldnt eat it
and the bread sticks were so hard you eat them we returned them she girl said that was the way they are when you order thin crust she re made the pizza and again it was hard and burnt

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Julia nix
US
Oct 23, 2018 3:06 am EDT

The pizzas all were on crust that proofed tben deflated so they were hard and greesy not tbe fluffy crunch that we chose pizza hut for.and 2 of the pizzas had rotten tomatoes.hope we dont get sick. The girl on phones is rude. Birdneck va beach va 23451 location papa johns never gives me nasty crust or rotten toppings.

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Chris Trautman
US
Oct 23, 2018 3:53 am EDT

Change the delivery fee or use it for the driver who actually delivers the pizza otherwise don't be a greedy corporation. Charging delivery fees to make extra money for yourselves and not for the driver or a charity don't charge one at all.

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mcgill302000
US
Oct 27, 2018 3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am very angry is not the first time this is happen to us and always the same location in Phenix City Al on 280 bypass if this not going to change ya'll going to loose customers ya'll sure lost one in me.

Silvia McGill
2904 21st ave
Phenix City AL, 36867

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customer1316
IN
Oct 28, 2018 2:15 am EDT

they dint deliver the order..did not refund...cheaters..calle customer care 100 times but they disconnected

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Ontinique Williams
US
Oct 28, 2018 8:55 am EDT

I always order from pizzahut for delivery. To recieve delivery your order must amount to 9.99 or better so I'll order a drink so my order meets the requirements. I never recieve my drinks but some how always have to pay the full balance of my order.

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Amberlynn1981
US
Oct 31, 2018 7:34 pm EDT

Place is nasty ride and slow. It's so nasty never again.

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Shane7777777
US
Nov 05, 2018 1:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This Pizza hut is horrible on all levels.especially employee rudeness, pizza hut corporate should investigate this location the employees hate their jobs and probably themselves.food quality👎 politeness👎no phone no delivery service👎 complaints being resolved👎 shut this location down👍👍👍👍👍

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Pamela Wallace
US
Nov 11, 2018 9:43 am EST

I waited a hour for my food and it was horrible call pizza location were I ordered it from they didn't do anything about my order... I asked for a refund and they refused to give me one.

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  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
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    33%
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    United States
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    50%
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    France
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    +46 86 638 895
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    33%
    Confidence score
    Sweden
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    Singapore
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  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
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Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category