Planet Fitness
Reviews and Complaints

I am very unhappy with your service. I joined PF bc of the low cost as I am a student. I need to cancel my membership bc I can no longer afford it. I went down to the gym and was told that it would be $58 to cancel my membership which frankly is money I do not have. This was also not something I was told when I called to cancel over the phone. I signed up online and no where did I see this term. In addition, the woman who helped me was extremely rude at the New York City 55th street location. Your "no commitment" advertisement on your membership deals is false advertising and if I had known about this cancellation fee, I never would have signed up in the first place. Please clarify this when signing up as I do not want this to happen to someone else. I will discourage anyone looking for a gym to go to planet fitness from now on

To who it my concern

I have been a member of Planet fitness for over 8 years.
Sins the announcement that the Rivonia club where I am current at is moving there was no more interest given in the current club and members left to struggle it out till the move

So the club quality went back wards but the member was expected to pay the same monthly fee for less quality and service.?

More than 30% of the equipment is not working, this include toilet doors, show doors, men's steam room, No weight scale, gate to swimming pool lock broken, emergency escape route not working and the list goes on.

The last e-mail or communication done to say club is moving was in February 2018, sins then we have to quest what is happening.? keep asking staff only to find out proposed one more month, meaning it another month of poor quality of gym equipment and no maintenance at all.

Yes I must pay for the same quality as to when I joint the club.?

I am really disappointed in the club and management at this stage.
Myself and 10 other members which I spoke to feels the same way and consider moving to another brand of gym.

I would applicate feedback of action and how this mater will be resolved today / this week or reimbursement of my monthly fee

Regards
Pierre Louw
[protected]
[protected]

I brought my 13 year old son into work out, he was on the treadmill a manager named Elizabeth came to me and stopped me while I was working out to let me know it look like my 13 year old son was struggling pretty bad on the treadmill. He is a little overweight and that is one of the reasons he was going to the gym. I try to cancel my membership she cut my key tag off of my key ring and told me there was a cancellation fee I told her I don't care go ahead and Bill me she said well I can't cancel your membership and proceeded to keep my key tag.

I see a transaction on my credit card after 10 months I terminated my membership with Planet Fitness. I've the the benefit of the doubt and called the fitness location where I use to go, spoke to Olivia who at the begginig told me that she see where somebody called in to pay with my card ..I asked for a managed and I was advised that is not an available one or this point, and that one will call me in 15 min. 25 min later when I call same Olivia answers a lot more confident and verbal aggressive telling me that is that what I sign on my contract and that she knows that I wanted canceled so she went ahead and she cancel for me(that I am thinking that I wished to be canceled in June and not that I've done it). Again rude rude rude. I asked a second time for a manager and I was told that a manager wont know more than she does..surprize..never got a manager. I will really like a resolution to this before I take further legal action.

The total body enhancement machines always have multiple bulbs out. They are not replacing the bulbs as they go out! The hydro massage beds need the cushion refilled to be able to lay on the bed properly. Since they are not flat like a bed but like a chair in a sitting position when I use the hydro massage I sink lower and the body is not aligned with the screen showing the area being massaged. At the opening, all machines were working well but it is noticeable that in maintenance/upkeep is being regularly done! Since I am paying to be able to use these machines with the black card membership. I feel it is only fair that regular upkeep/maintenance should be done in order to provide members with quality services from these machines!

i recently signed up for a membership online with planet fitness with the intent to get in shape. however online all the fees and contract disclosures were not outlined properly to let people know what they are really signing up for and all the fees involved. i attempted to contact my club location which is Akron Ohio, and they basically told me that all the important details are not available online like they are in person when you first sign up and said that's why they suggest coming in over online so customers don't feel mislead or as if the memberships displayed online are false advertising. i do feel like i was tricked and i do not want a memebership with the company and i want all my money back and will not pay to get out of my contract when i just signed up and had i known all this info up front i would either not have a problem with it or would have just not signed up. i will be contacting the BBB and my attorneys office to file a complaint and handle with my bank directly if this cant be resolved to my liking through your company first.

Planet fitness is the WORST gym! They do not care about their members. I cancelled my membership and they continued to charge me for a year. Then they make it impossible for you to leave your contract. They seriously are the worst gym and as a personal trainer I would never recommend them for quality workouts! They also have poor management and staff that really do not know how to handle transactions and or membership sales!

To whom may concern. I Carlos Torres went to Waukegan Planet fitness on Lewis Ave . To open a membership. after all, everything was done and ready to workout they staff went through the policy or rules. I understand the rules since it is not the first time being in a professional gym. I ask if I can take my stuff with me to the area just a jacket and a little bag just for that first time. obviously, they tried to sell me a lock but I refused and I ended up canceling. they might not know I was walking on a rainy afternoon since I have no car, we could come up with something instead.

was attending my local planet fitness when I yet again was disappointed with the front desk service. The girl was on her phone texting and FACETIMING. She tried to hide her phone whenever guests came around. She didn't seem to care much about my questions about the tanning beds. Felt ignored. No front desk employee should be on their phones... FACETIMING. Obviously she was sneaking this behind managements back but I feel management should be more on top of what their employees are doing. The FaceTiming bothered me because there was another gentleman SIGNING UP he was giving personal information and a bunch of teenage girls could hear it. Inappropriate. She could have done better things with her time. No need to be standing around on your phone. Disappointed.

my complaint is about the staff and the facility in Brooklyn (Pennsylvania Ave) to be exact, first as a paying client the facility apparently seems to lose or have things missing. For example the spray bottles for the cleaning solutions are disappearing and there is nothing to clean the equipment with, then the straps for the bike peddles are gone also we have disabled clients that need to be able to use this for assistance when they cant control there footing on the peddles. when asked the employees of the facility seem to be dumbfounded and have no idea how to rectify the situation and continue on as if nothing was said. This is a menus to what I'm use to I have no idea who is supposed to be running this facility but they are not doing their jobs appropriately.

I was a member with planet Fitness and called and cancelled my member ship. last month I saw a $21.70 fee. This month I was charged a total of $95.10 ($21.70 on 3/22/18 and $73.40 on 3/23/18) I called the location that I have membership with 912 W 12th street Dallas TX 75208. Spoke with an associate Alenna (?) who advised me to call back after 10:00 am and speak with Megan. I spoke with her and she was NOT only RUDE but advised me they will not give my money back because she doesn't see that it was cancelled. At no time did I agree to pay any fee over $21.70 other than the membership fee. this is FRAUD and I am reporting to the BBB. I am requesting my money back ASAP. Due to being afraid that Planet Fitness will debit my card again I had to cancel my card. Please send check to 6219 bowling Brook Dallas TX 75241 in the next 5 days or I will contact an attorney.

Thanks
kwana turknett
[protected]

I haven't been to the gym in Harrisburg Pa in 9 months but yet faithfully they've taken out 19.99 a month and 39.99 last month for services I've not utilized. Now I'm told to write a personal letter to the Home Planet Fitness in Harrisburg Pa, so I just lose 200 dollars on something I've not used. This is Crazy very upset it's a month to month I know someone is Monitoring that I've not used any Planet Fitness across America in over 9 months. Upset Monique Allison

The employee is Alyssa R. At the facility in Simpsonville SC. Multiple times I have witnessed her being in compromising positions with other male employees assuming since they too are in uniform. Not only is her actions disrespectful but the language used by all parties is somewhat x-rated. It seems she is quite friendly with the owner as well so I did not think it would be helpful to file a complaint there. This has become such an issue that I am driving a farther distance to a different location until my contract expires. I certainly hope someone will check in to this as several other aquantiances have witnessed this as well.

The team members and management of planet fitness, overland park (the one that recently opened) are all on drugs. I overheard the manager mallory talking about her drug use (cannibis) and cocaine usage. The team members of planetfitness come in smelling like drugs, they come in drunk all the time and brag about it to the customers. The management is also racist. Her best friend works at the job and she never does a single amount of work while the other people are the ones that seem to be the ones doing all the cleaning. This place has also done horrible things to my confidence, they laugh at me when I'm working out. They snicker at me when I walk by, they even offered to give me drugs. This place is horrible. I'm never coming back, and I'm telling my church that goes to that place to not go. We're taking all 500 of our members and leaving that place. We no longer want anything to do with your place and how it is run, because there should be no reason that people who do drugs should be running a normally well run place like planet fitness.

9331 Quivira Road
Overland Park KS 66215
US
[protected]

My boyfriend and I went into the cookville, tn location to tour. A young woman employee gave us the tour. She was nice at first but made a few comments that didn't sit well with us. She told my boyfriend, when I wasn't present about sexual encounters she's had with another employee or customer. While we were both there she commented on our relationship status as if to see if he was available. Normally I wouldn't think twice but we thought this was poor conduct of someone trying to get customers for the gym. We believe her name was Paige.

Today I went to planet fitness to work out. I went to the women's locker room where I had a locker with a combination lock on it. There was no lock on it and nothing in the locker. I went to the desk and spoke with a staff member. At first she told me that they do not cut locks off, then when I told her how long I had been using the locker, she stated "oh yeah, then we would have cut it off". The manager, Cana, walked up and started insinuating that I was lying. Stated that she haven't seen "no green bag".
No one else had the combination to my lock. I feel like she was rude and did not try to help. I know that it had to be cut off by staff because an outside thief would have broken into more that one locker. I had clothes, shoes, soaps, gloves, and ear plugs in the bag. If it is policy not to keep a locker more than just that day, I understand but my stuff should have been put away. This is not how you treat PAYING customers. If this is policy, it is not being followed, because I know I've seen locks on lockers for more than one day at a time. This manager didn't even attempt to follow through on my complaint. I feel like this place is responsible for my belongings. I would like for them to be returned or replaced.

I haven't gone to the gym in months after hurricane Maria nor I had the motivation. How do they have the audacity to return to service & Bill us when we have our personal things to deal with in our lives that checking if our gym is open! I just got billed $43.56 & I haven't been in that gym for over 5 months! You call this fair? I'm a college student & now I have to go hungry because of this. Thank you planet fitness for completely screwing me over! Ooo & I cant try and cancel my subscription because the only option you have available is to write a dumb letter or canceling it in person, don't have a car! So I can't get to the gym! I can't get an Uber because the gym took all my money! Thank u for nothing

To Whom It May Concern:
I have been a member of Planet Fitness in Santa Fe, NM since it opened, and as a loyal member, I would like to draw your attention to several negative features that have crept into the gym over time.

First, The classes & the schedule for the classes have changed with no prior notification to members or trainers the schedules would be changing. I attend several classes regularly, but you have stopped offering those classes altogether.

Second, the classes I now have to take because of the schedule change are a part of a circuit program; My classmates & I are constantly being interrupted by fellow gym members (that are not apart of the class) who want to use the equipment even though there are signs posted that clearly state that a class is in session.
I understand that if the class is not full there is no problem for another gym member to use the equipment at the same time but when the classes are full it does interrupt our classes.
We pay our monthly membership to participate in these classes and find it very disappointing that the trainer cannot put her full attention towards the class because she is constantly having to tell other members that they are interrupting the class.

Finally, the way some of the members have spoken to the trainer and other gym members when we speak on behalf of the class/equipment being interrupted/misused is VERY rude & inconsiderate. I don't believe these members should be allowed to have a membership if they are going to be this volatile towards others.

As a matter of fact last night for the PF360 class a fellow member made a big scene as she cursed at the trainer (Candice Martinez) because she was told that she was interrupting our class. Then again directly after for the next PF 30-Minute Express Circuit class we counted 13 members that were told a class was in session. The trainer (Candice Martinez) was very polite and let the members know that as long as they followed the circuit it would not be a problem but they couldn't just use one machine.

This degradation of service is unfortunate because I greatly enjoy exercising at Planet Fitness.
I would like to that these issues are taken seriously. That way I can decide whether or not to renew my membership for another year. Please send me an email at [protected]@gmail.com at your earliest convenience. If I have not heard from you within the next two weeks, I am afraid I will have to cancel my membership to Planet Fitness.
Thank you very much for your time.

I joined Planet Fitness on Ryan Rd in Sterling Heights, MI at the beginning of the year and go about 3 days a week since. I was sent a review questionnaire several weeks in and commented that it is always too warm to work out comfortably and the women's stalls are constantly dirty with overflowing sanitary trash cans. Why I was sent the review when they make no effort to amend these things seems like a waste of time and effort but whatever.
Today while regularly checking my bank account, I noticed a $39 fee from Planet Fitness which seemed odd considering I joined for $1 down and $10/month. When I called my gym the manager stated that this was a "gym maintenance fee" that was included in the agreement I signed online. She then stated it was the customers responsibility to read thoroughly. I have been in customer service and can understand. But I assured her that had I read or saw that I would have to pay a maintenance fee when they can't even keep their own facility clean, I would never had joined. The manager refused to help and kept telling me that I should have read it and understood it. Yes, thank you...being condescending isn't helping. I asked to speak with her manager and was told there isn't one and the one person that could help is in meetings all day and I wasn't given an option to speak with anyone else and told I'd have to wait for an email.
After all this I stated I wanted to cancel my membership and was told I'd have to come in for this. No attempt to save a client or fix the problem. What a lack of caring about customers! This is one of the worst experiences I have encountered and I will not be back to Planet Fitness.

My ID nr [protected]. Pls remove & close prescribed account affecting my life. I used the gym for less than 12 months and you have me burned from planet fitness for over R36k. Worst part planet fitness Randfontein (Randgate) is refusing me on black tag as a guest. How pathetic and unfair is this. Contact me on [protected] for further info on this unfair treatment.