Planet Fitness
Reviews and Complaints

My family and I love going to the gym to stay healthy. But I don't think its right that the planet fitness in stockton California lets the homeless sleep in there gym on the hydro beds and gets free massages. They don't even pay for membership and I do how fair is that they need to fix this asap or I am canceling my membership and telling everyone to do the same

7/25/18
I called in to see if they could wave the 10$ late fee as to I was figuring out a good way to make sure I wouldnt get charged monthly for this due to my bank charging me 90$ for planet fitness trying to take out when I didnt yet have the money in the account. I thought it had been paid but in fact it was just late charges I was paying. (BTW I was ok with paying the bank due to it being my fault) I just asked her if she would wave that fee and she told me that was out of her hands and she could not do so. Then told me that If i could not afford my membership that I should get a better job to make sure the payment was in my account. I then asked for her supervisors info and she refused. I then told her to have a nice day and i would be getting a hold of corp and she told me to go ahead. I have been over nice in the past, The manager seems to be on drugs, the employees are rude and will let you stand there while they talk to each other, the tanning beds are NEVER clean and when staff does clean then they are irritated and are only in there for a couple seconds not even a min. I Always have to ask for the cleaning supplies to clean then myself. I have never said anything due to the fact that it is cheap. I am no longer willing to put up with this for any amount. I would like to cancel my membership and I dont want to pay for the fee for ending early. I called corp on friday and have not heard back. My email would be the best way to contact me .

On Thursday, July 26th at 11:43pm, I realized I left my charger accidently at the gym. So I called the Linden Planet Fitness, the worker was nice enough to look for my charger. I went back for my charger on Saturday morning and it was no where to be found. The represenratives at the counter contacted the manager which told her its not their responsibility. I do not understand how you could find someone's property who pays monthly dues at your establishment and not properly secure the item until your customer comes in. This was handled poorly by the manager. It was my fault for losing my charger, but to not even apologize for misplacing my charger after it was found is horrible customer service.

HORRIBLE SERVICE. IN HATO REY, PUERTO RICO
I wanted to cancel my membership because I lost my job and i had no money to keep paying for the gym. I went to cancel yesterday and everything went smoothly. I payed what was left of the month and late fee (which i understood); however, when I checked my bank account today, they charged me AGAIN. Mind you it was $37.29. So, they charged my card. I tried calling and calling and no one picked up. Tried to understand why. They picked up, i explained my situation and they put me on hold for 15 minutes then THEY HUNG UP AND NEVER PICKED UP AGAIN. I personally had to go over there. They're technically STEALING from you. They didn't want to help at all at first so I had to get pissed off in order for them to do anything about it. NEVER AGAIN.

Absoutlely hate coming to planet fitness now. The employees monkey around and scream inside the building line they're on a play ground. They're lazy and eat fast food in front of the door. They barely clean the machines and when they do, they clean machines well you're working out on them. They have no idea how to help people or fix problems. Awful place to sign up for. I cannot wait to switch my gym to one that isn't a hectic environment. One that is also 24/7 and not 24/5. I mean who closes on the weekends at 7pm? Oh right planet fitness because they don't support a young working culture. Highly disappointed with how poorly ran/executed/monitored some of the smaller planet fitness are evaluated. Corporate should fix the problems here before more people want to leave. The trainers aren't even in shape? We're here to come workout and better ourselves. Not come to an environment where two trainers are running around the gym, screaming, bothering other workers/workout-people. It's ridiculous . The sad thing is I'm a regular here. I have came for a long time. I have no want or drive to keep coming here anymore.

Mt home fitness center, 1020 N 54th St, Chandler, AZ 85226, has a problem with the ESPN channel downstairs. The picture doesn't have the same audio.It' like the picture has ESPN and the audio is ESPN2. I have requested many time to fix the problem but the desk people tell me it is controlled by corporate and they (corp) doesn't pay any attention. I suggest fixing the problem or turn the tv off. It's very frustrating.

At about 6pm on July 25th, 2018, I decided to go to the Planet Fitness located in the Bloomsburg Columbia mall in Buckhorn PA. This is an establishment I frequent about every day of the week, and never before have a felt judged, unwelcome, or unwanted in this "judgement free zone" until I came into contact with the ever so unpleasant employee who calls herself "Kai". "Kai" did not great me as a walked through the door and instead stared me down from head to toe making me feel extreamly uncomfortable and self conscious. I was wearing Leggings and a tank top, which could be seen as "asking for it" at a regular gym however I did not think anything of the outfit when going to my safe space that is planet fitness. Later I asked for a towel (unbeknownst to me hand towels that I had seen many people using are not allowed to be handed out...apparently) "Kai" responded by first raising her voice and saying, "we're not allowed to hand those out!"I was shocked by this display and timidly, responded, "Oh, I'm sorry thank you." She again stared me down from head to toe (again extremely uncomfortable process) and then sarcastically said, "yeah so sorry" I accepted this a went to the locker room, I walked out after changing and found "Kai" talking about me to the other employees there. I am appalled that someone so condescending, rude, and judgmental would be allowed to work at planet fitness the, "judgement free zone" more so I am upset that she was allowed to conduct herself in such mean way at a place that I previously have enjoyed going to.

Jan of last year I went into the place, cancelled my plan. I was a fulltime student with a fulltime job. I gave the gentleman my information, he added something to my account and said it was closed and I didn't need anything. Today I found out I've ve been charged the last year & 7 months and the manager says no to a refund on something I've not used since May of 2016. That's $412! I will never use or recommend this place again.

I have been trying to leave planet fitness, they wont let me out of the contract . I have tried multiple times. I have gone to the center & called they say it hasn't been paid but my bank statements say otherwise. Now they say that I owe them money!How when they have been paid from my bank account & I have the bank statements to prove it! Planet Fitness has hit my bank account more than once a month, when it is only supposed to hit my account 1x & 1x only a month. This is ridiculous! Planet Fitness is scamming big time! They claim no contract ... That's crap ! They had me sign a contract & they claimed that I could leave at anytime & a bunch of other stuff to make it sound good!
That has turned out to be one huge load of caca ! I am so tired of dealing with this. I want out of the contract & for Planet Fitness to stop hitting my bank account multiple times a month & then lying through their teeth claiming that I haven't been paying & owe them a butt load of money when I have bank statements that prove otherwise!

My name is Kecia and I had come into the Urbandale planet fitness because I wanted to get started at the gym. So everything's fine I come into the location to get my membership. I start talking to this guy in a black shirt, named Matt and we sat down at the table to go over memberships. Starting off I could already tell this was not a gentleman, he was speeding through the memberships so fast I couldn't even understand half of what he said. Second I kept trying to understand it more by asking questions and he kept getting a tone I could tell he was annoyed of me. I felt embarrased and appalled. Third the disrespect that this guy gives off is insane. The more I try understanding him the more angry he was getting and his face was getting super red, he was not being respectful at all and he was making me feel like he doesn't want me to even sign up here. I ended up picking the membership I wanted and I got the black card because there is no way I will ever step foot in this planet fitness again. I will go to another location, but that sucks because this Urbandale has a very nice facility and I was really excited to try it out! But no this guy has ruined it for me the disrespect was out of control and I don't ever wanna deal with this again. I didn't even want to complain cause that's not like me. But when I get pushed to a point I need to say something to someone so I don't feel like I'm going crazy. Thank your for listening to me. If ur respectful to me I'll be respectful to you but that's not the way it went down.

other day there were some issues with my account that had been brought to my attention. The mod Insisted on canceling my account since I didnt plan to make a payment without consulting my bank first, considering the fact that the payments come out directly every month.I'm on my way to cancel my membership, pfit lost a potential life long customer for a mere 40$

The Planet Fitness located at 25 Broadway, New York, NY 10004 definitely has a mold problem. The smell of mold is most prominent on the lowest level near the locker rooms. Women's locker room showers have mold and do not drain properly. It also seems as though the floors on the gym floors were ever cleaned. It is a shame that it is at such an attractive location, right by Wall St, yet has such a poor maintained facility.

I am Deaf. I had my Truck Broken into at Planet Fitness in Richmond California, their Parking lot. Manager Earvin Romero did nothing to help me out. Today I was Working out at Planet Fitness Richmond. This Trouble Maker asked me how many more sets I had left on arm Equimpment. I told Him three. This Customer kept running his mouth, trying to force me to get off the arm Equimpment. I told him that I was Deaf, did not understand what he was saying. This Trouble maker went to Front Desk to complaint to Manager Earvin Romero. This manager came to me with that Troublemaker, I did not understand what Earvin Romero was saying to me. He refused to write. After repeatly asking this Manager to write what he was saying, he finally wrote that he wanted me to come to front Desk. He cancel my membership. Based on the reason that I would not leave my arm equimpment for this Trouble maker. Earvin Romero really insulted me as a Elder Deaf Person that need my work out. I even gave up my long standing membership at a great deal to attend 24 hour Fitness. Now, I can no longer go back to my great deal at 24 hour fitness. And I cannot attend Planet fitness. This Manger Earvin Romero has taken this Personal. He seem like a Bully. There was no reason for him to cancell my membership. I did not even understand the rule he was explaining to me about the arm equimp I was using. I really think it was Silly for him to cancel my membership because of the Complaint from this troublemaker and the Fact that I did not understand the Rule this manager was mouthing out to me.

A few days back, somebody broke into my locker (which was locked) inside the men's locker room, stole my wallet and illegally swiped my credit cards for more than $1800. It seems that somebody had been following me for a while and was able to sneak into my combination lock code and get into my locker !

I officially lodged a complaint at the Planet Fitness and also filed a police complaint at the local station. I did not want to press charges but I wanted the manager to talk to me and assure me that he would take necessary actions to prevent such acts in the future. It has been more than a week and nobody from Planet Fitness has contacted me even after multiple calls from my end. I am extremely disappointed with such ignorant behavior from the staff and feel unsafe going there again.

Exact Location: Planet Fitness, 3122 S McClintock Dr, Tempe, AZ 85282

This girl was staring at my tattoos, and i felt as if i was being discriminated for my tattoos. I felt as if i was being judged, and i already suffer with self-image issues. This girl does not make me feel comfortable in anyways and I feel attacked as I go into the gym. This issue needs to be resolved. As a planet fitness employee, you should be nice and have better communication skills instead of being rude.

Horrifying Company AKA: Planet Fitness. Do Your Homework! This is by far one of the worst companies to ever deal with. AKA: Planet Fitness. Somehow their polies and procedures have gone unchecked however, their one-sided me first attitude to consumers is appalling. Management Never Responses to concerns. Chose any gym but Plant Fitness if you want to support a company with morals these guys simple don't have. The Coachella CA location is horrifying.

June 20, 2018

I went to the gym today with my sister and son. We go to this gym at least 3 times a week and we love it their. The employees are helpful and always willing to help. Well today I had a racist incident. I signed the log sheet for the hyrdomassage and asked for two coins need for the massage chair. No problem. The nice ladies at the desk said ok and we proceed to the hydromassage and massage chair rooms. Well the hydro massage chair (people...all white memebers had just finish with chair 3 and 4 and chair 1 had an older man about to finish with his hydromassage whom she accidentally cut off his chair by mistake and had to restart)

My sister went to ask the ladies to start the hydromassage chairs and while this was going on another woman asked for the 2nd hydomassage chair..oh let me mention this lady was black just like my family and I and Brandi thought we were all together. I guess too many blacks in one place.

Brandi (Plant Fitness Employee)comes in and the first thing she says to me is, "Are you a black card member?" I asked her why would you ask me that? I guess because I am black and Im not supposed to be back their using their equipment. I told her I was offened by the question and the fact I asked her to do her job. Once we were done, I went to give back the 2 coins we did not use for the massage chairs to another employee because I was too upset to stay, I asked him to let Brandi know that not all black people are related. He tried to explain (of course he tried he was white) But I told him don't worry about it as I was walking away and Brandi had the nerve to say, " She is not going to listen". Last time I check I was the customer paying her salary. She never said, " I'm sorry if I offended you". And I told her she offended me. I guess at Planet Fitness(in Phenix City, Al) white is write.

I really need to talk to someone about the rude and bad treatment I had at 2 of the locations for some reason my annual fee didn't go through so when I went to the gym recently they didn't let me in and I haven't been going to the gym for a month now when I called to resolve my problem the person who I talked to was really rude and where the gym where I was too they were really rude so I was kind of wondering if I could just get my money back because I honestly don't want to be a part of your gym anymore because you guys have really really rude employees I already called and complained to the gyms and honestly all they said was that they were going to talk to their employees but I feel like that's not enough from the treatment I was given I feel like somebody should have at least called me and talk to me over my situation

I've been trying to cancel my membership with Planet Fitness since last month. Before my new billing even started I tried cancelling, I was told come in person I went to the one by where I live now to cancel they told me I had to go to the one I registered at to cancel, I don't live anywhere close to that one, I sent In a written verification that I wanted to cancel but they still continue to say they didn't receive my written verification and can't cancel my memebership or stop the billing company from trying to take a payment when I know that they can. I shouldn't be held responsible for no payment when I did what I was supposed to do to not have a payment at all. I never had an issue with planet fitness until now. You all need to disregard the policy of someone not being able to cancel their memebership with you unless it's in person and at the location you signed up under or at least make it known when a person is signing up to become a memeber.

Hi am from Porterville ca and I have a very serious complaint, from planet fitness in Porterville. Back in September 2017 I was fostering a 15yr old girl she wanted to join the gym so i got her a membership using my debit well Fargo card. This girl left our home in bad terms in February 2018, so I canceled the membership in March, which I paid the cancellation fee I sign the paperwork for the cancellation. Just today I was looking at my bank account and notice that planet Fitness had charged my for services that I didn't sign for. I called them regarding that charge it just happened that the same girl goes back to the gym, and they just used my card for her. Now my complaint is how can they let this go through without my my consent they said that they asked her if it was on the same card she said yes and they did it. I am very disappointed and angry with the fact that how could they just let a minor ok the charge if it was not even the same name on the card or asked for an ID nor signature, after the account had been closed since March 2018 and all they can say is sorry for the inconvenience that they but my money back in 8 to 10 day, I think that is very poor professionalism of them and I don't get nothing in return for the inconvenience I would like if you can please look into to it and can figure out what happened, if perhaps they need to be trained they can't be doing that to people I trusted them with my card and come to figure they keep the card information that does not sound right I am so upset about the situation.
Can you please get back with me as to how to have them clear my card information and get my money back quick.

Thanks in advance
Leticia Sanchez