Planet Fitness’s earns a 1.4-star rating from 965 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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morgantown wv site tanning beds
Planet Fitness morgantown tanning beds have been broken, dirty, and full of ants for over a year now. This is unacceptable. There are bug traps in the rooms & the bulbs don't work (same problem over a year now) and/or the music doesn't work. Maintenance and cleanliness are needed badly. See the attached pics - unacceptable. I've been a member for over 2 years and the bulbs being out, the bugs and the dirt and hair in the bulbs of the beds have been a problem since day one. It's really disappointing and disgusting since the site always has a wait and plenty of members. The worst PF gym I've seen.
cleaning supplies
Hello Planet Fitness Staff,
Just recent Santa Fe Planet Fitness changed their cleaning supplies to a "simple green" to clean the machines. I just need the old cleaning supplies back because this new product I am allergic to and it is starting to give me asthma. Several of other members have said the same too. Please resolve the situation as soon as possible thank you.
customer service
I am a member at planet fitness. I have been harassed I will be joining another fitness organization who is professional this was the worst experience ever. Planet fitness on s Hawkins was the worst please speak with franchise manger immediately before you guys loose a lot more business. They never clean the products like there suppose to they don't help they are very rude avd inconsiderate I'm a leaving the place I can't believe they represent planet fitnesss from stow this embarrassment to planet fitness I'm done with them
year long contract
I was approaching my last month of my 12 month agreement . I went in and told the employee that as they have now deducted all 12 payments of $20 from my checking account I did not want to renew. she said I still have over one month left and if I cancel now they would have to charge me 58 dollar termination fee so i needed to come back when it was under 30 days.
I said fine and left. now 2 days later they charged me a 13 payment of $20
burlington wa planet fitness
Hello, I'm putting in a complaint. There was a problem with my checking account so my membership cost could not be taken out. BUT they could charge my debit card $15.00 late fee?! I have talked to all employees at the Burlington WA planet fitness location! I've been charged twice in one month $15.00 charge. That does not go towards my membership! I am so mad and my family of 5 all told the employees we were all quitting our membership if they can not fix the problem. They said oh well! Meaning go ahead and quit your membership we are not going to help you. I need a refund of my money! I don't have money to just throw away. This is not okay! If they are able to charge my debit card a late fee they sure can INSTEAD charge my membership fee to my debit card... This is not okay! Bad customer service. Rude
treadmills
I have been putting up with the crappy treadmills at your waterloo iowa franchise for quite a while. there are only a couple that you can actually plug into that work to listen to television. I constantly have to keep moving around to find one that still works. Today I walked in and there were like 5 or 6 in the back row with out of order signs on them. One of them happens to be the one that works with the earbuds. The amount of money I pay is not astronomical by any means, but when you take into consideration the members numbers you have paying, this is totally unacceptable! My gym partner has talked of going elsewhere. He has reported it to the help at the desk several times, to no avail. They even mentioned new treadmills at one point. I have lost hope that anything will be done and my gym partner and I will more than likely be going elsewhere. If this is the kind of thing that continues I can only imagine more members will probably do the same.
showers at the pf in rio rancho, nm — on southern blvd.
showers do not have soap half of the time...the curtains on the changing booths are the most gross/dirty curtains ever . someone needs to take sure that soap is available at all times...if nothing else!
please look into that...I'm tired of being grossed out. at this day and age something like this shouldn't be happening. we pay good $$$ TO HAVE this situation if i need to talk to someone else please me know who i could contact
poor customer service
I was a member for 2 years- never had any issues, staff had always been too notch.They hire a few new staff and 1 staff member was rude and sarcastic to me at the desk in front of other members.
I didn't report him, I should have but when outside the gym I gave him the finger which I apologized to the manager for. He reported me and now my membership has been revoked for life.
I broke no rules- I should have been a *** and reported him and demanded to speak to a manager but I thought maybe he was having a bad day!No one ever called to discuss anything with me and called to say you've been kicked out- if you look online (3 months ago) at the time of the incident there's another complaint about staff needing customer service training- did he ever get spoken to, no he still has a job - I think this was handled inappropriately here I'm getting kicked out for breaking no rules-
material
We don't have a lot of stuff here down in Springfield Illinois we would like you guys to bring up more materials please such as V-bar, T-bar, and shoulder machines that's the most important thing and we need back machines, chest I mean Planet fitness ain't filled out yet and we love PF but if we missing a lot of materials there wouldn't be none good in our gym
water bottle for a member that is been more than 14 years is invaluable
Thurs today a very warm and poor air quality day after a day of work and going to the gym I need a water because I felt that I was going to faint the sale wants me to pay her 2.25 because I was not a black card ohhhhjjj is not a good customer service I should get a black membership for the price that I should pay that it was $10 and in this transfer gym from 225st since they open @riverdale near the target store in the Bronx and now I'm on 176st and I'm been charged more per month, I hope that CEO from planet fitness see this complaint and can help me out the way that I've been doing it for you for all the years that I'm been paying you to attend at this gym were i don't get help with fitness classes so I can look better my email [protected]@yahoo.com thanks for taking your time to read this
unauthorized debits
I authorized Planet Fitness to debit my account with R99.00 per month for a period of 12 months - This I explicitly stated on the form provided by them (of which I have a copy).
After the 12 month period they started debiting my account with R427.90 monthly. This has been going on for 5 months now. I gave my bank instruction to stop payment when I realized what they were doing but would like to get the money back that was fraudulently taken by the gym.
employee and false reports
Let me start with saying that my name is Brian Miles Jr. And my gym member number is [protected], about a month after I joined Planet Fitness of Waldorf, an employee by the name of Jared Kimble befriended me and began to try to set me up with multiple girls who were also members at the gym but not like you're thinking. He would type in names of these girls he knew who came to the gym on the Planet Fitness computer while on the clock showing me pictures which also let's me see all of their information as well. Finally while there he started talking to this one girl that he was trying to set me up with. He told me she liked me and tons of stuff but I only talked to her twice and both times she didn't seem interested and I felt like Jared was playing a joke on me so I told him I was going to report him to his manager Ricky which I did but on the day I reported him I come in to see that Jared had cancelled my membership 2 days prior to me reporting him and his report said that I harassed another member which never happened. I told Manager Ricky about everything and even showed him messages I received from Jared and after seeing the evidence I was reinstated. Since the time I came back Jared has said hello, goodbye, he throws down things such as pens when I'm needed to sign for something to use and I've been the same person I always am, I always say please and thank you and try to be nice to everyone because the past is the past in my views. So then after about 2 weeks of being reinstated I get another complaint of harassment against me but the girl who reported it only said it was Brian but said nothing of my last name. After investigating the incident they discovered that the girl doesn't even workout at the same time that I do, they also told me they have repeatedly tried to contact her and she hasn't answered back. An employee named Fred who works the late shift which is when I come in issued a statement telling Manager Ricky that since being reinstated I have kept to myself and haven't spoken to anyone unless they were employed there and it was to ask to use something so please figure out what is going on and contact me somehow please. Should I get a lawyer for defamation of character or what should I do? Thank you.
It doesn't matter what you call me, boy, guy, gentleman, man, it's all the same to me and it means my gender is a male. That's just how talk.
You don't know anything about what is going on. The WOMAN if you insist, told lies about me. She said that I was sexually harassing her and that I followed her home after using the gym and asked her out. I thought that she was just playing hard to get and I followed her home. She lied and kept saying that I was harassing her. but I just wanted to see where she lived since Jared said she was interested in her. He lied and he could have gotten me in trouble for sexual harassment since I made a comment about her boobs which she should not be exposing if she does not want attention from men. I complained that her clothing was too revealing and that is why I thought she was trying to entice me. She complained to Jared and he did not take my side. I talked to Jared' supervisor after he revoked my membership and I was told that I can have my membership reinstated as long as I stay out of the women's locker room and stop harassing her and following her home which I agreed to. She is not a teenager she is 25 and a total bimbo. All boobs and no brains. Jared gave me messages saying that I was sexually harassing female members because one WOMAN whom he said was interested in was not really interested in me. I could have gotten in real trouble with the law by following her in the women's locker room, and following her home because of Jared's lie.
being double charged
I went to planet fitness on April 16 th 2017 to let the manager know that I needed to change my billing info the manager on duty took my info and put it in the system. She then proceeded to ask me to slide my bank card to confirm the information and to pay my fee of twenty dollars for the black card for the month as well as another twenty dollars for my mothers acct because we share bank acts. The following day April 17 th another forty dollars was deducted from my checking acct. I went back to planet fitness to discuss what happened but I was told the computers were down to come back on Monday (the following day). I came back the following day and spoke to the manager on duty he told me he could not refund me my money even though I was billed twice he said I had two options I could request a refund for the forty dollars but it could take at least a month because it had to go through corporate or I could have my may memberships paid for so I agreed to have my may memberships paid. The manager confirmed I would not have to pay for may. On may 16 2017 I went back to planet fitness to confirm I was not going to be billed and once again they looked up my acct and told me I would not be charged for may . Well on may 17 2017 not only was I charged forty dollars for may memberships but my bank charged me forty dollars in overage fees for the two acts because I do not have the funds available because I was told I would not be charged multiple times by management. When I went back to discuss the issue I was told again they couldn't help me because I owed late fees from three years ago that I was not even aware of and was never told when I opened my acct.i am extremely upset because though I did nothing wrong I am told I need to find bank statements from years ago to show I paid my membership three years ago this is so ridiculous. I have no trust in this company and I'm going to file with the bbb immediately as well as contact a newscaster to help me resolve this issue
D
Ars
At
dirty garbage bin next to my home full of old garbage and rats mice
The north bergen planet fitness on 64 street kennedy blvd has 2 separate parking lots which are always full of garbage. The employeesecond never ever clean it completely constantly leaving the large lit next to my home with garbage all around. They now place a, large metal garbage container bin next to my private property home. That bin it's always full with same old garage which never gets thrown out. It's full of rats and mice now coming to my home. We have small kids and pets. My tenants worried and upset too. They recorded it daily. It's a health issue. If the bin it's not removed we are going to mayor with a lawyer. We've been in this property for over 40 years. We've asked employees to move bin far from our property and said the manager doesn't care. We've called health inspector to monitor. We have cameras and we are too. I'm a tax payer long time resident of this property. His gym it's causing money and health problems. I will call newspapers and tv if I have to. That garbage bin must be moved away from the ptivste home it's next to it not safe healthy or correct.
I am submitting a complaint about katie the new manager
She has a horrible attitude ! Ive been coming here for years and I have never experienced this . I came I'm with my partner and we tried to check in, him and I have been coming for years, he is in the system as my guest and they have his picture and everything ! She said she is the new manager and she makes the rules now ! What is wrong with her ? Her attitude is a disgrace ! This is a suburb planet fitness, customer service was always on point until Katie had arrived ! I am very disappointed, thinking of switching ! I demand for you guys to do something about this Katie ! Asap !
Very upset customer
Making a complaint about one staff member at planet fitness, Rockbridge Road Stone Mountain. I have been a member since July/August last year. I took my wife with me as she was visiting from another state today 6/4/2017 about 4:25. I checked in and told my wife to wait at the front where there are several seats, I went off to work out but looked back and realized that my wife was in a conversation with the lady at the desk. I turned back and asked the lady what was the matter. The lady told me that my wife can't stay inside. I told her she is not going to work out she is with me. The lady told me that I do not have a black membership so she can't stay. I told her that she was allowed to sit the last time but insisted that she can't stay, At this time my protective instinct kicked it and I insisted that my wife was not going outside so I told her to sit at the side since she can't sit st the front, At this time she told me that my membership is cancelled. To which I remarked what are you talking about. She said I am the manager here to which I told the matter to another staffer, why is she being so rude and mean, He motioned his hand without saying anything. I insisted that my wife sit down and went off to work out. She said that I was going to call 991 and I told her to go ahead. I proceeded to work out but after a minute or so I decided it's not worth it if a police comes on the scene this would be too much, I went to the lady and asked for a refund since she is cancelling my membership to which she said that the fee is not refundable. I said to her, you are very terrible manager and you will not go very far she said see you in ten years. I said you have no idea of what customer service is and that she is very arrogant. She said thanks for the compliment and I said it's not and walk away.
This was my first bad experience and was surprised that my membership is being cancelled without a refund. This is not a complaint against planet fitness as my experience has largely been positive, but just an individual.
cancellation of a debit order
my name refilwe Malebe id [protected], I join theplanetftness gym at menlyn new branch . unfortunately I was suppose to move to menlyn in April at work (Assupol life )but we are moving end of June.
I called the call centre to cancel the debit order that is going to be on the 28 of may as I wont be using the gym until July but they told me that they cant cancel the debit order .
I cant understand why as I wont be using the gym, I request again for the debit order to be stopped or I will take further steps .
customer service sucks!!!
Older black gentlemen name Charles was rude to my 20 year old daughter Thursday morning round 2:30am. I Catrena been a member since earlier this year and lately have not been due to 2 jobs... my college kid just got home Wednesday morning And will leave out again June 12 for early training because she is a basketball player and I gave her my pass to use since I worked many jobs instead of Charles saying no your mom has to be here to sign you in he gets additude with my child and told her he should suspend my account for letting her use my pass! At the end of the day RUDE CHARLES WILL BE SPOKEN TO AND I Don't FEEL SAFE WITH MY DAUGHTER THIER WHEN HE IS THERE HER Work OUT HOURS ARE VERY LATE AND I'M NOT ADDING HER BECAUSE SHE IS ONLY IN TOWN FEW MORE Weeks BEFORE OFF TO COLLEGE JUNE12 I need this matter dealt with asap! I've heard this man has been rude to many others but no one has reported thier issues but I am
Employee name Charles was very rude to my daughter! At the end of the day CUSTOMER SERVICE SHOULD ALWAYS BE NUMBER ONE DAY OR Night!
No resolved as of now!!!
advertisement inquiry
I went into Planet Fitness website to register my 13yr old daughter for a membership in the Weslaco, TX club. Upon entering the date of birth, I received a pop up explaining I'd need to go in person to register her and sign a waiver. Yesterday I took my 13yr old daughter and the lady at the front desk explained that they did not allow anyone under the age of 16 to register for membership. Once I showed her what the website read, she said that every club has its own rules and policies. I don't understand why Planet Fitness advertised something different than what this lady at the front desk is telling me. Are these company policies or even in store policies? Will you be kind enough to help me with this situation?
staff members
Member for about 2 years now My sister & I went to workout on 5/6/17 at about 10AM My PF card fell off my keychain so I tell the PF employee/trainer twice that I don't have a card & she's just standing looking at me w/no response so I asked could she look me up I gave her my name & the 1st thing out her mouth is your credit card is expired & has been for awhile in front of everyone which totally caught me off guard bcz I know a payment comes out every month but now I'm 2nd guessing myself thinking I didn't update my info so I say I did get a new bank card & she's just standing there looking at me expressionless along w/everyone else listening to the conversation but then I thought about it & I was like wait a minute a payment is coming out every month some kind of way so I don't understand what your saying so at this point she looks back at the comp & says oh I see you have it set up to come out your bank account...So now I'm agitated bcz she should have checked everything before blurting out info that wasnt correct while everyone is standing there listening but now she's standing there looking embarrassed since she was wrong but instead of just apologizing she stands there & says well you might want to add another credit card as a back up insinuating that I need a back up like it's a problem with the way my acct is set up now so I looked at her & asked who does that ? & why would I do that? She just stands there & looks at me with no response so I just turned & walked away bcz by that time I was pissed & felt humiliated embarrased & disrespected I have been a member going on 2 years now & never have I ONCE missed a payment also I am not just a member I am a LOYAL member I haven't been to PF in months but I keep making my payments bcz I really like PF & I think it's one of the best gyms around so I keep paying until Im ready to go back back but this is the type of incident that makes me want to find a new gym..I was so upset I ended up turning around & leaving out but by the time I got to my car I decided I was there to work on me so Im not going to let her ruin my day so I went back, so when I come back in I walk up to another employee behind the counter to request a card so I wont have that problem again I can just swipe & keep it moving, so she says ma'am your only allowed to have one card at a time Now I was already upset so I just looked at her & said I DO NOT HAVE A CARD THAT IS WHY IM REQUESTING A NEW ONE! Instead of getting all the info she's standing there assuming Im trying to have 2 cards at once for whatever reason! so she's hands me the card & I end up working out but those 2 employees made me feel unwelcomed & I definitely did not feel like I was in a judgement free zone!
bad service
Hello im a customer from planet Fitness in levittown city so, the employees on the counter they are so rude dont say hello, thank you bye anything the chinese lady she is so stuped when i go there she looks my pic in the system and she laghing about that i dont wanna go anymore ovethere i have more then 5 years in planet fitness, , its not possible how can be the people like that the people were before so polite, nice thank you for taking time about that
Planet Fitness Reviews 0
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About Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
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Overview of Planet Fitness complaint handling
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Planet Fitness Contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024
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I CONSISTENTLY SEE SELECTIVE POLICY ENFORCEMENT. POLICIES ARE WRITTEN SO THEY CAN PICK ANY VIOLATION. AS RETIRED IN A DISCIPLINE, I CONSTANTLY ENCOUNTER YOUNGER KID'S ATTEMPT TO CHALLENGE ME FOR "BIG MAN ON CAMPUS" AS IF A TITLE EXISTS. CELL PHONES ARE USED TO "ACCIDENTALLY" RECORD ME AND OTHERS AGAINST MY WILL. IF THE STAFF CAN'T CONTROL IT, FREE UP THEIR POSITION FOR SOMEONE WHO CAN. THE STAFF REMAINS NOTIFIED AND FAILS TO PROPERLY ACT. I USE THEIR WORDS AND HIGHER STANDARDS AGAINST THEM; LAUGHING AT THEIR PANIC. I REMIND THEM OF CONSTANT "JUDGEMENT FREE" TACTICS ATTEMPTED AGAINST ME THEN LAUGH AT ACHIEVABLE LISTENING AND THINKING SKILLS ANYBODY CAN APPLY. I'VE REMINDED THEM OF OBVIOUS SAFETY ISSUES WATCHING THEM PANIC OVER INABILITY TO "COUNTER THREAT". STAFF CONDUCT IS AS IF WORK FILLS IN SOCIALIZING. IT IS NOT BURGER KING, THEY DON'T GET TO TREAT CUSTOMERS THEIR WAY. THERE ARE SOME STAFF I MAKE AN EFFORT TO SCHEDULE MY GYM FOR COMFORT OF THEIR PROVEN PROFESSIONALISM. MOST OTHERS ARE INEFFECTIVE.
Have you considered contacting your local Department of Health about this?