Planet Fitness
Reviews and Complaints

I cancelled my account with Planet Fitness by phone and by person in September of 2015 prior to my military deployment. It is now July of 2017 and I am still getting charged. I was told earlier this year that I would be cancelled and reimbursed my money. After not receiving anything I wasn't sure what had happened and didn't even think to continue checking my account as i assumed and trusted it was handled. I then did research and went through all of my statements. I have been charged a total of $479.78 since I cancelled in September of 2015. I am asking for a total resolve in this issue if possible. It's not that I wasn't pleased with my membership but due to my travel for deployment I had no need to continue paying for a gym I wasn't using. I'm very glad I am catching this now as that explains where some of my money keeps disappearing to...and here I thought I just had a bad spending problem. Aside from that, while i was a member at Planet Fitness i was extremely pleased and have nothing but positive reviews for them. Please let me know if there is anything you can do. Thank you and have a blessed day!

Planet Fitness morgantown tanning beds have been broken, dirty, and full of ants for over a year now. This is unacceptable. There are bug traps in the rooms & the bulbs don't work (same problem over a year now) and/or the music doesn't work. Maintenance and cleanliness are needed badly. See the attached pics - unacceptable. I've been a member for over 2 years and the bulbs being out, the bugs and the dirt and hair in the bulbs of the beds have been a problem since day one. It's really disappointing and disgusting since the site always has a wait and plenty of members. The worst PF gym I've seen.

Hello Planet Fitness Staff,
Just recent Santa Fe Planet Fitness changed their cleaning supplies to a "simple green" to clean the machines. I just need the old cleaning supplies back because this new product I am allergic to and it is starting to give me asthma. Several of other members have said the same too. Please resolve the situation as soon as possible thank you.

I am a member at planet fitness. I have been harassed I will be joining another fitness organization who is professional this was the worst experience ever. Planet fitness on s Hawkins was the worst please speak with franchise manger immediately before you guys loose a lot more business. They never clean the products like there suppose to they don't help they are very rude avd inconsiderate I'm a leaving the place I can't believe they represent planet fitnesss from stow this embarrassment to planet fitness I'm done with them

I was approaching my last month of my 12 month agreement . I went in and told the employee that as they have now deducted all 12 payments of $20 from my checking account I did not want to renew. she said I still have over one month left and if I cancel now they would have to charge me 58 dollar termination fee so i needed to come back when it was under 30 days.
I said fine and left. now 2 days later they charged me a 13 payment of $20

Hello, I'm putting in a complaint. There was a problem with my checking account so my membership cost could not be taken out. BUT they could charge my debit card $15.00 late fee?! I have talked to all employees at the Burlington WA planet fitness location! I've been charged twice in one month $15.00 charge. That does not go towards my membership! I am so mad and my family of 5 all told the employees we were all quitting our membership if they can not fix the problem. They said oh well! Meaning go ahead and quit your membership we are not going to help you. I need a refund of my money! I don't have money to just throw away. This is not okay! If they are able to charge my debit card a late fee they sure can INSTEAD charge my membership fee to my debit card... This is not okay! Bad customer service. Rude

I have been putting up with the crappy treadmills at your waterloo iowa franchise for quite a while. there are only a couple that you can actually plug into that work to listen to television. I constantly have to keep moving around to find one that still works. Today I walked in and there were like 5 or 6 in the back row with out of order signs on them. One of them happens to be the one that works with the earbuds. The amount of money I pay is not astronomical by any means, but when you take into consideration the members numbers you have paying, this is totally unacceptable! My gym partner has talked of going elsewhere. He has reported it to the help at the desk several times, to no avail. They even mentioned new treadmills at one point. I have lost hope that anything will be done and my gym partner and I will more than likely be going elsewhere. If this is the kind of thing that continues I can only imagine more members will probably do the same.

showers do not have soap half of the time...the curtains on the changing booths are the most gross/dirty curtains ever . someone needs to take sure that soap is available at all times...if nothing else!

please look into that...I'm tired of being grossed out. at this day and age something like this shouldn't be happening. we pay good $$$ TO HAVE this situation if i need to talk to someone else please me know who i could contact

I was a member for 2 years- never had any issues, staff had always been too notch.They hire a few new staff and 1 staff member was rude and sarcastic to me at the desk in front of other members.
I didn't report him, I should have but when outside the gym I gave him the finger which I apologized to the manager for. He reported me and now my membership has been revoked for life.
I broke no rules- I should have been a *** and reported him and demanded to speak to a manager but I thought maybe he was having a bad day!No one ever called to discuss anything with me and called to say you've been kicked out- if you look online (3 months ago) at the time of the incident there's another complaint about staff needing customer service training- did he ever get spoken to, no he still has a job - I think this was handled inappropriately here I'm getting kicked out for breaking no rules-

We don't have a lot of stuff here down in Springfield Illinois we would like you guys to bring up more materials please such as V-bar, T-bar, and shoulder machines that's the most important thing and we need back machines, chest I mean Planet fitness ain't filled out yet and we love PF but if we missing a lot of materials there wouldn't be none good in our gym

Thurs today a very warm and poor air quality day after a day of work and going to the gym I need a water because I felt that I was going to faint the sale wants me to pay her 2.25 because I was not a black card ohhhhjjj is not a good customer service I should get a black membership for the price that I should pay that it was $10 and in this transfer gym from 225st since they open @riverdale near the target store in the Bronx and now I'm on 176st and I'm been charged more per month, I hope that CEO from planet fitness see this complaint and can help me out the way that I've been doing it for you for all the years that I'm been paying you to attend at this gym were i don't get help with fitness classes so I can look better my email [protected]@yahoo.com thanks for taking your time to read this

I authorized Planet Fitness to debit my account with R99.00 per month for a period of 12 months - This I explicitly stated on the form provided by them (of which I have a copy).
After the 12 month period they started debiting my account with R427.90 monthly. This has been going on for 5 months now. I gave my bank instruction to stop payment when I realized what they were doing but would like to get the money back that was fraudulently taken by the gym.

Let me start with saying that my name is Brian Miles Jr. And my gym member number is [protected], about a month after I joined Planet Fitness of Waldorf, an employee by the name of Jared Kimble befriended me and began to try to set me up with multiple girls who were also members at the gym but not like you're thinking. He would type in names of these girls he knew who came to the gym on the Planet Fitness computer while on the clock showing me pictures which also let's me see all of their information as well. Finally while there he started talking to this one girl that he was trying to set me up with. He told me she liked me and tons of stuff but I only talked to her twice and both times she didn't seem interested and I felt like Jared was playing a joke on me so I told him I was going to report him to his manager Ricky which I did but on the day I reported him I come in to see that Jared had cancelled my membership 2 days prior to me reporting him and his report said that I harassed another member which never happened. I told Manager Ricky about everything and even showed him messages I received from Jared and after seeing the evidence I was reinstated. Since the time I came back Jared has said hello, goodbye, he throws down things such as pens when I'm needed to sign for something to use and I've been the same person I always am, I always say please and thank you and try to be nice to everyone because the past is the past in my views. So then after about 2 weeks of being reinstated I get another complaint of harassment against me but the girl who reported it only said it was Brian but said nothing of my last name. After investigating the incident they discovered that the girl doesn't even workout at the same time that I do, they also told me they have repeatedly tried to contact her and she hasn't answered back. An employee named Fred who works the late shift which is when I come in issued a statement telling Manager Ricky that since being reinstated I have kept to myself and haven't spoken to anyone unless they were employed there and it was to ask to use something so please figure out what is going on and contact me somehow please. Should I get a lawyer for defamation of character or what should I do? Thank you.

I went to planet fitness on April 16 th 2017 to let the manager know that I needed to change my billing info the manager on duty took my info and put it in the system. She then proceeded to ask me to slide my bank card to confirm the information and to pay my fee of twenty dollars for the black card for the month as well as another twenty dollars for my mothers acct because we share bank acts. The following day April 17 th another forty dollars was deducted from my checking acct. I went back to planet fitness to discuss what happened but I was told the computers were down to come back on Monday (the following day). I came back the following day and spoke to the manager on duty he told me he could not refund me my money even though I was billed twice he said I had two options I could request a refund for the forty dollars but it could take at least a month because it had to go through corporate or I could have my may memberships paid for so I agreed to have my may memberships paid. The manager confirmed I would not have to pay for may. On may 16 2017 I went back to planet fitness to confirm I was not going to be billed and once again they looked up my acct and told me I would not be charged for may . Well on may 17 2017 not only was I charged forty dollars for may memberships but my bank charged me forty dollars in overage fees for the two acts because I do not have the funds available because I was told I would not be charged multiple times by management. When I went back to discuss the issue I was told again they couldn't help me because I owed late fees from three years ago that I was not even aware of and was never told when I opened my acct.i am extremely upset because though I did nothing wrong I am told I need to find bank statements from years ago to show I paid my membership three years ago this is so ridiculous. I have no trust in this company and I'm going to file with the bbb immediately as well as contact a newscaster to help me resolve this issue
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The north bergen planet fitness on 64 street kennedy blvd has 2 separate parking lots which are always full of garbage. The employeesecond never ever clean it completely constantly leaving the large lit next to my home with garbage all around. They now place a, large metal garbage container bin next to my private property home. That bin it's always full with same old garage which never gets thrown out. It's full of rats and mice now coming to my home. We have small kids and pets. My tenants worried and upset too. They recorded it daily. It's a health issue. If the bin it's not removed we are going to mayor with a lawyer. We've been in this property for over 40 years. We've asked employees to move bin far from our property and said the manager doesn't care. We've called health inspector to monitor. We have cameras and we are too. I'm a tax payer long time resident of this property. His gym it's causing money and health problems. I will call newspapers and tv if I have to. That garbage bin must be moved away from the ptivste home it's next to it not safe healthy or correct.

She has a horrible attitude ! Ive been coming here for years and I have never experienced this . I came I'm with my partner and we tried to check in, him and I have been coming for years, he is in the system as my guest and they have his picture and everything ! She said she is the new manager and she makes the rules now ! What is wrong with her ? Her attitude is a disgrace ! This is a suburb planet fitness, customer service was always on point until Katie had arrived ! I am very disappointed, thinking of switching ! I demand for you guys to do something about this Katie ! Asap !
Very upset customer

my name refilwe Malebe id [protected], I join theplanetftness gym at menlyn new branch . unfortunately I was suppose to move to menlyn in April at work (Assupol life )but we are moving end of June.

I called the call centre to cancel the debit order that is going to be on the 28 of may as I wont be using the gym until July but they told me that they cant cancel the debit order .

I cant understand why as I wont be using the gym, I request again for the debit order to be stopped or I will take further steps .

Older black gentlemen name Charles was rude to my 20 year old daughter Thursday morning round 2:30am. I Catrena been a member since earlier this year and lately have not been due to 2 jobs... my college kid just got home Wednesday morning And will leave out again June 12 for early training because she is a basketball player and I gave her my pass to use since I worked many jobs instead of Charles saying no your mom has to be here to sign you in he gets additude with my child and told her he should suspend my account for letting her use my pass! At the end of the day RUDE CHARLES WILL BE SPOKEN TO AND I Don't FEEL SAFE WITH MY DAUGHTER THIER WHEN HE IS THERE HER Work OUT HOURS ARE VERY LATE AND I'M NOT ADDING HER BECAUSE SHE IS ONLY IN TOWN FEW MORE Weeks BEFORE OFF TO COLLEGE JUNE12 I need this matter dealt with asap! I've heard this man has been rude to many others but no one has reported thier issues but I am

I went into Planet Fitness website to register my 13yr old daughter for a membership in the Weslaco, TX club. Upon entering the date of birth, I received a pop up explaining I'd need to go in person to register her and sign a waiver. Yesterday I took my 13yr old daughter and the lady at the front desk explained that they did not allow anyone under the age of 16 to register for membership. Once I showed her what the website read, she said that every club has its own rules and policies. I don't understand why Planet Fitness advertised something different than what this lady at the front desk is telling me. Are these company policies or even in store policies? Will you be kind enough to help me with this situation?

Member for about 2 years now My sister & I went to workout on 5/6/17 at about 10AM My PF card fell off my keychain so I tell the PF employee/trainer twice that I don't have a card & she's just standing looking at me w/no response so I asked could she look me up I gave her my name & the 1st thing out her mouth is your credit card is expired & has been for awhile in front of everyone which totally caught me off guard bcz I know a payment comes out every month but now I'm 2nd guessing myself thinking I didn't update my info so I say I did get a new bank card & she's just standing there looking at me expressionless along w/everyone else listening to the conversation but then I thought about it & I was like wait a minute a payment is coming out every month some kind of way so I don't understand what your saying so at this point she looks back at the comp & says oh I see you have it set up to come out your bank account...So now I'm agitated bcz she should have checked everything before blurting out info that wasnt correct while everyone is standing there listening but now she's standing there looking embarrassed since she was wrong but instead of just apologizing she stands there & says well you might want to add another credit card as a back up insinuating that I need a back up like it's a problem with the way my acct is set up now so I looked at her & asked who does that ? & why would I do that? She just stands there & looks at me with no response so I just turned & walked away bcz by that time I was pissed & felt humiliated embarrased & disrespected I have been a member going on 2 years now & never have I ONCE missed a payment also I am not just a member I am a LOYAL member I haven't been to PF in months but I keep making my payments bcz I really like PF & I think it's one of the best gyms around so I keep paying until Im ready to go back back but this is the type of incident that makes me want to find a new gym..I was so upset I ended up turning around & leaving out but by the time I got to my car I decided I was there to work on me so Im not going to let her ruin my day so I went back, so when I come back in I walk up to another employee behind the counter to request a card so I wont have that problem again I can just swipe & keep it moving, so she says ma'am your only allowed to have one card at a time Now I was already upset so I just looked at her & said I DO NOT HAVE A CARD THAT IS WHY IM REQUESTING A NEW ONE! Instead of getting all the info she's standing there assuming Im trying to have 2 cards at once for whatever reason! so she's hands me the card & I end up working out but those 2 employees made me feel unwelcomed & I definitely did not feel like I was in a judgement free zone!