Planet Fitness
Reviews and Complaints

After canceling my membership I was charged 3 times, 3 seperated amounts in the matter of 7 days. The charged the monthly fee which was already cancelled and other fees with no explanation. When you go to the facility the employees are ignorant and have no knowledge of the terms they promote as employees and I got nowhere there. I filed a complaint with the better business bureau and attorney general office with my state. I urge everyone to stay away from them for bad practices. The minute you enroll and provide your account information you are doomed.

I cancelled my membership with Planet Fitness after I was knocked down by a car able to go to Gym.

Now I get a text message saying that my account has been handed over because I owe the gym R700, how does that happen when I sent a doctors letter after I got out of icu.

I lodged a complaint and Pauline Makhubela closed my case without resolving it. Can someone please contact me urgently on [protected]

In addition to a monthly membership fee, planet fitness (Gym) has offered a deal for the past several years where you pay $99 for the entire year, and no membership renewal fee. I first took advantage of this offer on 12/30/13, and the expiration date on my membership for the following year was 12/30/14. On 12/15/14, I renewed my membership, again for $99, and the month and day of my expiration date remained the same (I. E., expired on 12/30/15). However, on 12/19/15 when I renewed my membership for 2016, my expiration date changed to the month and day I renewed (I. E., 12/19) instead of remaining 12/30. I later spoke with the general manager about this. He said they have a "new (Computer) system" and it changes the expiration month and day to the renewal month and day. He advised that this affects only the $99 annual members. He said that he could not change the expiration date in the system, but that he would make a notation on my account that my membership is good until 120/30/16, instead of 12/19/16. I advised him that the $99 annual members need to be made aware of this when renewing, because this didn't happen last year (Apparently before they got a "new system."). I was satisfied that the general manager took care of the problem without any questions or argument, but I was not pleased that I was not informed of this change when I renewed my membership. So, $99 annual members - if you renew prior to your expiration date, you will lose whatever time is remaining on your existing membership (Or lose it the following year, depending on how you want to look at it).

The staff at night, often are busy laughing and talking to each other, barely say hi to you, often their back are to you and you sign in yourself. They do not make even a fake effort to care about you and hardly look up when you leave. I always try to say have a nice night but they are busy joking around and on their phones. I do admit, the place is perfect for me as far as close to my home, I can go after work to work out, my machine is always open at night and I have lost 30 lbs with this exercise and great diet. I wish the staff would clean the machines once in a while, they are always just standing around (the night time kids) and not cleaning, there is dust on all the machines, other people's hair bands hanging off the hand bars on several machines, there is dirt everywhere. The only clean part is the part that the members clean off that they touched on the machine.. I feel that each of the machines could just be wiped up once a week, even take 5 machines a week to clean up, We kick up all that dust when we are on the equipment, and then it goes into our lungs, really its not to much to ask the kids getting paid to be there to clean up a little instead up just playing and eating and being on their phones all night. Sometimes I feel like I am interrupting them when I ask for help, when I lost a few things there.. luckily the people that go there are honest and turn them back in for me! thanks to those people. So, just get staff that care to be there, and friendly and don't mind cleaning a little, be proud of their environment. Thanks

I joined planetfitness just gym in BellviIle.I cancelled my contract beginning of september because I was told that I can't transfer to Cape Town, and I was told that by the end of the month it will be cancelled. I asked the just gym manager if money was deducted for august and september, the manager told me that I only need to pay for september, which I payed for. 3rd of October I went to join Planetfitness in Cape Town City Centre. The system still didn't show that I owe money. I had to pay R160 for the month of October in Cape Town gym, but they charged me R340. When I asked them why am I being charged that much, they told me that the R180 is a transfer fee, which myself and the Cape Town manager failed to understand because I wasn't transferred. I called the planetfitness call centre, the guy I spoke to told me that I owe R169 for august(which I was told by just gym manager I don't owe) and he told me that the manager didn't see it that time because their system is slow when it comes to updating the records. So we agreed that the R169 they say I owe will be deducted from the R180 they owe me(this was a month ago). I can't access gym because this thing is still not fixed and now I'm being called by debt collectors saying they have been sent by planetfitness. I've been waiting for planetfitness to sort out this issue, still not sorted and I have a very strong case against them if they decide to place a bad paying record under my name for something that is their fault

I was a member of planet fitness for the period of Jan 2010 up to Dec 2012. I've been circling with the issue of a cancelled contract now for over a period of two years and its really sicking that planet fitness is not willing to assist to a point I'm told I have accumulated arrears amounting to R12000 and I nearly fell of my chair in shock. During Oct 2012, I contacted the call center of planet fitness to cancel my contract. I was told by the agent (Trish) that to avoid my contract from going to auto renewal I would have to either go into the branch to cancel my contract or contact the call center. During Dec 2012 I went into the Wanderers and cancelled my contract and a lady at front desk assisted me and she advised the contract was cancelled but I have been receiving call from agents trying to collect because the contract went on auto renewal. Lorrain Nchabeng (admin at Wanders) was supposed to be helping me but she is also not responding to my mails. I'm sick and tired and want PF to do a detailed investigation on this issue as I will not pay this exorbitant amount. I REALLY HATE THE WAY I'VE BEEN TREATED! FLIP MAN...ITS INHUMANE!

Many women are sexually harassed at the Planet Fitness location in downtown Salt Lake City Utah. It is harassing in nature for men to choose a machine next to a woman when there are plenty empty ones to choose from. Then to constantly stare at the woman, watching her breasts and private parts while she is working out. Also, deliberately looking at the private parts of himself. When you move to another machine, you are observed by the male staff of Planet Fitness who get perterbed by this and join in on the harassment by constantly staring at you and asking you if you membership is up to date. Many of the female staff of Planet Fitness are obese by at least 250 pounds, have severe acne on their faces, have very low self esteem, and say harassing comments to beautiful and fit female patrons of Planet Fitness like "That makes me so sick I could puke". This is highly unprofessional behavior. I suggest women do not use Planet Fitness especially if they are beautiful.

This place has predatory memberships and they lack published membership rules and policies. This enables the untrained, young staff to target people they feel don't fit the mold of a planet fitness member. They harass and attempt to intimidate members who they feel are breaking the imaginary rules which allows them to discriminate when they wish to. Stay away if you value your money and constitutional rights!

I canceled this membership in Oct 2014 because they wanted to charge me $39 for a yearly fee. I was told the fees were $10.00 a month with no contract. I closed the debit card I used when I signed up a year ago. They somehow got into my bank account and took the $39.00 plus the months since Oct. I have not been to the gym since Sept. I filed fraud charges against them because I did not authorize this charge. They somehow got into my bank account, (I never gave them my actual account number). Be aware of these practices. They won't respond to e-mail, they only call me on the phone and I told them back in OCT to cancel and they assured me that would happen. They have no right to go into my account when I canceled the card and the membership!

i applied for a contract for 2 years with planet fitness it`s has been more than a month that i`m struggling to get my black tagg from the the sales manager and the consultant are not at work when i ophone there to query about this the made 3 deductions all ready but i can`t go to the gym with the benifits they have promised me where can i cancel this or whom can i speak to regarding this matter.

Been going here for 3 months now and it seems to get worse... First, womans bathroom hasn't been cleaned in I don't know how long. This goes for the equipment. I've been staring at the same dust mark and hair tie under the treadmill. Paper towel holders don't work and the soap dispensers don't work in the ladies room. Numerous machines do not work and when someone does clean once in a blue moon its a woman.. While the boys chit chat and crack jokes.

After canceling my year membership... planet fitness still charged me for another year... not only did the manager promise to take the charge off they charged us again three more times that same month.. causing MY bank to close my account for 350 worth of over draft fees... I had received an email again from.corporate and the manager again promising to return my funds and over the phone asked for an address where they can send the money to.. still haven't received any emails back not money back and my bank.still closed my account and now I'm in collections. They not only ruined my credit with my bank but they stole my money. Doing nothing they said they would!

​I am a member of Planet Fitness. I signed up at the Two-Notch Road location in Columbia, SC. I have been to all three locations and the only thing I see is males sexually coming on to women. I go to a gym to work out...not to have sex in closets and in the tanning beds. Planet Fitness has on their walls the following:

"We at Planet Fitness are here to provide a unique environment in which anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need."

This mission statement is nothing but a lie. Nobody in Planet Fitness are accepted or respected...unless you are willing to have sex with a stranger. Reporting this to corporate or the District Manager is useless. I already have. On Two-Notch Road in Columbia at 3am about 3 weeks ago a female was having a strip tease show.