Planet Fitness
Reviews and Complaints

Wow... I don't know where to start. Planet Fitness...
Boy, what a misery.
It started quite simply with a low cost membership that my teenage daughter talked me into getting. Only 10.00 a month. Sounded good . Right ? Well let me tell you don't let the advertisements fool you. First of all the only place Planet Fitness wants any "Black " associated with their name is on their advertisements.
Located in Florida, , the home of the "good ol boys".
Somehow, still today I should know better. I registered for their membership and shortly thereafter on my first ever visit, they harassed me about my scarf I had wrapped around my hair . Now, ordinarily, I have my head wrapped due to the fact that it takes about 3-5 days to have my hair done and I refuse to show my hair in partial stages.
Entering the facility located in Florida, I was told I could only wear "approved " head gear. Apparently they had decided what their customers should and shouldn't wear and chose baseball caps as the approved headgear for their facility. More than a little annoyed and not owning any baseball caps which I have to also say is on top of their racist behavior which would manifest itself later, a little sexist ?. But at that time I had passed my cancellation time for the year and would have to pay 59.00 to cancel the membership. Instead, having opted for the "Black" membership, I simply abstained from going to the gym that I was paying for until I finished my hair, some weeks/months later. Now, having paid for the membership which allowed me unlimited guest privileges, I brought an assortment of people in with me to work out when I came. Each time they were asked for Id and each time I had to be warned they could only workout as a guest if I was present. Still ignoring all of the signs that the short snipped treatment I received was anything more than lack of customer service skills, I continued to frequent the gym at alternate locations, avoiding the Springs location because they had the highest percentage of rude obnoxious type employees. When I had registered, they had insisted on performing an electronic withdrawal from my checking account against my wishes. My cancelled check and account number with the routing number allowed them to automatically withdraw via electronic check 21.26 from my account on the 17th of each month. Annoying, still I let it ride and still I did not pay heed to the ever increasing alarms that were going off each time
I had to pretend to smile at the rude obnoxious employees to utilize the "service I was paying for".
As with most things, eventually, things catch up to you.
On February 11, 2013, almost a year later, things finally got out of hand.
I don't know if it was more that I had had enough of their condescending attitudes or if I had finally had enough of saying "Yes um" like a good ###.
Justin was on duty when I entered with my teenage daughter, who had been extremely sick the week before and feeling sorry for her hardships she had to go through at school to make up work, I had agreed to leave an hour or two early before school and work to take her to the dreaded gym. It had been a few weeks without incident, so I was not too concerned about the visit.Or so I thought !
As usual, when I entered I showed them my membership number they nodded and proceeded to require "my guest " to sign the sign in sheet they made every guest sign in on. Now ordinarily my guest had all been over the age of 18 and they had been required to show Id. I proceeded to the locker room to change when she entered I asked her what they made her do at the front desk. Now, let me stop to say that of all of the rude obnoxious employees, Justin had put on a great act of being amicable for a few weeks before and I was thinking perhaps there was hope for their lack of professionalism and customer service skills.
Justin was a great actor, I had been fooled .
This day I would find out he was still first and foremost "one of the die hard "good ol boys". My daughter mentioned something about some form, so I stopped mid change and went back to the front desk. Justin then informed me ( in the not so nice manner ) that it was required that I sign a waiver of liability.
I have to say that all of the times I had brought my daughter with me, no one at any location had ever asked me to do this. I asked him if it was something new, he stated " no"
I asked him if I had signed one before, he stated " no"
I then inquired why none of the other locations I had taken my daughter to had required this form and showing irritation at my "questioning his authority " I assume, he got riled and told me " sign the waiver or cancel your membership !".
Now, it was Monday, at approximately 5 something in the morning. I had spent all week with personal issues with my daughters health, etc. etc.
Now I am not going to lie, but I am not the most amicable person in the morning anyway, not even to mention 2 hours earlier than I needed to be up, on a Monday to boot. Now, in the background there was this small heavy set girl who committed one of my worst nightmare type behaviors from a company. The old eavesdrop, backseat drive, jump in to gang up against the customer routine.
I could feel it coming. First of all the side winding comments and unneeded contribution from Sarah. Secondly the attitude of how the statement was delivered by Justin with that "jump dog, sit dog" tone... or else>>Really !
My reaction after his threat was..hmm.
First of all I had been "putting up with this company as they delved into my personal account each month and provided mostly irritation for almost a year ! To top it off with, we were doing you a favor, now do what I say or else ..b.. ... !
Simmering for a moment or two, my insanely stubborn, don't treat me like an ignorant ### chip popped up.
Tone and demeanor. How many times have I advised corporations, key .. Tell someone their dying..nicely and they love you...tell them you are dying b..., with an attitude and they will want to take you with them!
Simple.
Nasty attitude...
So my mouth started with "why are you threatening me with cancellation because I questioned you about this form?
His reply was. Just do it, not a threat, do what I say, don't ask questions ###. Fortunately I have voice record on my phone and at this time, I thought it was time to document this issue. So I asked him again, the little backseat driver ganging up with him on me about the form. By the way, Sarah was supposed to be off at 6 she said. Yes, I asked her, trying to be nice, still and let her know she was annoyingly contributing to a conversation that she had no part in and causing it to escalate.It was now 5:45.. I kept looking at the clock hoping she would leave early, she was so obnoxious, I could barely stand to remain civil.. Good thing I have such an iron clad control of myself. Justin took off to bring in my "file" which would show I did not have the form in the file. While he was gone, extremely annoyed by this time, some 45 in later, I asked little Miss Nosy, why Planet Fitness was taking their membership directly out of my account, when my bank, one of the largest in the Country had informed me that my account, was the first one he had seen set up like that and that I should question why they did not have it set up with my debit or credit card like the 99% of the accounts he sees did. He also inferred that it was an oddity and a dangerous one, due to them having direct access to my account. He inferred that they had done it to be sure that I could not stop them from taking funds as easily, as with bank card. Nasty, nosy Sarah, went on noxious, her rude obnoxious talk down to me behavior to tell me that "all new " Planet Fitness customers had the same means of payment set up as I did. I went, uh huh. After signing the form I went back to the locker room. I had gotten so upset with them that I did not want to work out and knew they had already destroyed my day . Turning around to return to the service desk, aware that my daughter was working out on the floor, I approached Justin again. I asked him why he had been so rude when I had thought before he was the only "nice" one at that location (pretend to be)..and why he had threatened me with cancellation for questioning him? I told him that of course I am going to question anything, anyone asks me to sign anything, period..no one should have "blanket authority" ! He then told me that it was my attitude...hmm.. I came in to work out, ...fight with any employees...not a plan for my day!
Now you know how a porcupine bristles... I felt it happen when he proceeded to talk down to me like a child, inferring I had to be controlled by him and was totally responsible for the issue evolving by questioning his "AUTHORITY", by questioning the need for my signature on the form. I said I had thought you were one of the nice ones working here, he said why don't we start again tomorrow.
At that point he stated " that it was my attitude that made him "talk to me" like he did.!
Now, my point of reasonability was slipping. I countered, feeling my ire rising . No it was you talking to me like a child with the attitude that when you say jump, my response, should be " how high" !
CAN YOU PUT ME IN TOUCH WITH THE MANAGER/REGIONAL MANAGER FOR THIS LOCATION ?" He then whipped out a cancellation form, told me he was cancelling my account... due to "attitude/policies", , I stated first of all I have paid through the 16th/17th of the month and do you mean to tell me that you are cancelling my account because I questioned you about the Waiver ! .
He said yes. And prior problems...
Now I am starting to feel anger... What prior problems ? First of all I barely used the gym, if even 2-3 times a month due to their nasty behavior !
Secondly, I have never had a problem with anyone or anything at their stupid gym, is what I was thinking. I asked him what he was talking about and he said I had threatened to sock someone..My mouth fell open thinking maybe he was crazy, maybe that was the real problem!
I kept asking him what he was talking about ? He proceeded to tell me that I had to leave, I was trespassing since he had cancelled my account. By now I was full blown angry!
Not screaming or cursing, but thinking how many attorneys I could hire to sue them for breathing ! I told lovely Justin that I was not going anywhere, my daughter was unaware of what was going on and in the shower... by now it was 6:30 and annoying irritating Sarah was hanging around just to be obnoxious and aggravate the situation more !
Now enters another charmer at the end of this over an hour torture, who also starts mouthing off about how I was cancelled and if Justin cancelled me, there was nothing I could do about it.
Having paid till the 17/16th..waiting for my daughter I asked for the regional managers contact number again. While I was standing there suddenly recalled a few weeks ago my telling him that if the man who had grabbed my butt while walking by did it again I would punch him...I asked him is that is what he was referring to ?
By now realizing that his attitude, response and fabrication of any justification of what he was doing was way out in left field!
I stood there and finally took notice that he didn't feel I had the "right to " question him. That I "did not have the "right to" defend myself or my body.. Basically that he didn't think I had any "rights" at all! That indeed, his manager Ashly whom I would speak to much later after filing a complaint online with the corporate website, was just as guilty as he was. Once again management hires like souls. If you have a problem with the employee, the person who hired them is generally just like their hierarchy. I finally confronted him, remembering how he had also publicly humiliated another person of color a few weeks back, attacking him as he came in, stating someone had seen him in an altercation. I remembered that the problem started with and ended with me Questioning the Document, why I needed to sign it, why I hadn't been required to sign it before, basically questioning "his supreme authority".
Supreme.
Superior.
Finally it hit me. he thought I was" too black, too old, and too female " to question anything he said and when later when speaking with Ashely the, regional manager of this franchise, she would also relay that same inference.
That her employees have blanket authority to do what they want and she also wants to keep their locations, as white as possible.
I glanced around and one again noticed that look of, hmm, how dare you ### talk back to us look and feeling that all three were reeking of.
I noticed the smiles and friendliness as they waived goodbye to their majority"white" non black patrons, without an issue. After I collected my daughter, I realized a little later that these racist crazy people had access to my bank account !
Scary ### !
I returned to the gym and requested that they return my check and bank information since I am not affiliated with them and denying them access to my personal bank account.
Once again ...Justin, started with his threats and talking down to me like his dog, "I cant give you your information", I can have you trespassed!
I told him that I would call the police to obtain my personal identifiable information which, he, lying again, clearly had access to, since he had clearly brought out my "folder with my personal banking " information in it, easily available to him and everyone else at the location.
Still talking to me like a dog, still thinking I was going to subject myself to his dictatorship, he said you go ahead and call the police and I will call them to have you trespassed !
I called the police and explained what had transpired, of course I did not mention his or the franchises racial issues at the time, but the officer returned and explained that lovely Justin had lied again and told him he did not have "the authority " to give me my information back! !
Really !
He had my information in his hand, refused to return it, threatened me with trespass when I requested it, cancelled my account for inquiring "why " the form was needed some 11 months later... So now, he is not able to return my " BANK ACCOUNT INFORMATION WHICH ALLOWS ACCESS TO MY MONEY" ?
Bottom line, Stay clear of Planet Fitness!
If You Are Black, I should say, maybe just not white even !.
It took me quite some time to put it together, what the problem was with their attitude. What, no matter where I went, they all had in common, besides being rude and unfriendly. Now I realize the root of their "unfriendliness"
Pay a little more for a facility that respects you for being a human being and that is not run by "good ol boys and their children" ! Don't bother speaking with the upper management...Just as ignorant and racist as their Justin's, Sarahs and Amys in their business !
Don't forget Franchises are individually owned and operated, therefore the Corporation that sold them the right to use their name...Does nothing to control these individual "owners" leaving the consumer with no other recourse, but court.
Ask yourself is it worth it to save money ?
Do you think you can keep to yourself for how long before Justin, Sarah, Amy and Ashley insist that you "JUMP WHEN I SAY SO, DOG !"

Planet Fitness where i was a member, decided to shut down its facility i was attending. And without authorization of its members decided to relocate them to not only a different town but a totally different fittness facility, Sky Fitness. I did not authorize this switch from planet fitness to sky fitness and very mad that they would have even think to do this to there members without proper authorization. I therefore would like to cancel my gym membership with sky fitness! And do not want to be bound to there contract. Thank You.
Sarah Adamson
[protected]@yahoo.com

Since December 2012 I have been debited 10 times on my bank account by Planet Fitness in Lynnwood Bridge. Four of those times were successful amounting to R952.

The debit dates are on the 3rd Dec 2012, 27th Dec 2012, the 2nd Jan 2013, the 12th Jan 2013, and the 25th Jan 2013. My contract clearly states debiting is only allowed on the 1st of every month!

The accounts department assistant Juliettes’ dismissive response to me was "Just go to your bank and reverse it". Not only will I incur costs for this reversal, but it will look bad on my credit record. I tried to apply for a cheque account beginning of Jan and thanks to this debacle with Planet Fitness, my application was DENIED.

I was then told that I owed R1068, and would NOT be able to use the facility until I paid it. I paid the amount in cash and received 2 statements one for "arrears" and one for “Monthly payment”?

Apparently I am now in CREDIT of R1000 HOWEVER JULLIETTE INFORMED ME THEY WILL STILL DEBIT MY ACCOUNT ON THE 1ST OF FEBRUARY FOR THE MONTHLY FEE!

In total since Dec 1 2012 I have paid R2020.00! My monthly fee is meant to be R426 ONLY!

I cannot get a straight answer out of anyone there, and what they say they are debiting is NOT what they are debiting, they are dismissive and just don't care. I keep getting told a different story about why I get debited whenever they feel like debiting me AND was told I DO NOT have a choice I HAVE to be debited, I cannot choose to pay cash on the 25th of every month!

DISGUSTED AND BEYOND ANGRY. This is NOT the way a company should treat a client, and it is EXTREMELY bad practice to abuse a clients bank account by just randomly debiting whenever you want, that is THEFT!

During this whole mess I have not received ONE email, sms, phone call, posted letter OR an apology!

In Febuary 2012 I joined and payed Plnet Fitness R5580 for 36 months. I informed them that I may leave the city or the country within a year and how could I then get back the remaining months worth of money. I was told they would find someone to take over my membership or I could find someone to do so. I asked what would need to be paid for such a transaction and I was told they simply had to find someone to pay them the remaining months and they would refund me. I enquired to find someone to take over my subscription as the gym expereince was not working out for me and rather would have someone who'd enjoy it. I was not contacted or informed after calling and sending several messages that they could find someone to take over. I got told that they would find someone within a week. Its been 3months. I found someone to take it over, however they live in Moreleta Park. I then was told Id have to pay an R800 transfer fee from the one gym to the other. I was never indicated or informed of this possibility. On the case being referred to a senior who then transfered it to another as she was undergoing training informed me that to transfer member ship the person taking over would have to pay 50 % of the R5580 and an extra R300 or so to change from Lynwood to Moreleta Park. In this whole situation I do not get a cent back so therfore I essentially was cheated in giving R5580 and to have gift basketed a gym subscription to a friend for 50% which i was not recieve...so why would anyone pay 36 month to join if they rightly know they would be cheated out of getting remaining months back from somebody else that takes over especially when I indicated that I may not be here for the next 3 years? I had opted not to have R155 per month debited as they said it would be a simple and hassel free procedure to transfer from one member to another. I am deeply deeply angry and hurt, it feels like I have been used and abused for money. The concern and lack of attention to the situation the lack of information and blatant omission of figures, which seem to change from consultant to consultant is straight out manipulation! I want Planet Fitness to know how corrupt of a system they are, how disgusting it is that their employers feed their familiers by such means and that they owe me for the time and energy and yess they money they have stripped me of! Even if I remain in the country or move to another city in South Africa I will never join or reccomend this gym to anyone! I would recommend to buy video and work out at home/run etc than join Planet Fitness! Rather spend R500 on a ecercise dvd knowing what you paying for and what you will get out of it! My name i s Sarita Chohan Cell no: [protected]! I want my money back Planet Fitness!

I had surgery in April 2011 and submitted a doctors note to the staff member at Planet Fitness in Warren, MI and requested my membership be frozen. I was just approved to go back to full duties in Sept 2012, and went back to the gym to unfreeze my account. They told me that I owed $159 and my acct was cancelled in Dec 2011 and they never received medical documents therefore my acct was frozen. The lady stated to bring in the documents again and she would show the manager ERIC. He is so rude, and not customer friendly. He basically gave me to stories/lies and stated he could not do anything. I called their Corporate offices, and they were not helpful either. They did get ahold of the Franchise owner and he stated that he would cut the bill in half! I DON'T OWE THEM ANY MONEY-I WAS ON A MEDICAL DISABILITY! They did not do their job and note my account when I gave MEGAN the medical note back in April 2011. BAD CUSTOMER SERVICE.

I have to admit it is an awesome deal. As a black club member I pay about half of what my roommate pays at her gym and I get 1/2 of cooler drinks, and unlimited tanning and all day use of the massage chairs. Unfortunately I'm African American, don't use the massage chairs and I don't want anything besides water when I work out. My biggest issue is the cleanliness of this facility. It is always disgusting in the changing rooms. It is clear that someone tries to mop or sweep the floors in there, but misses the corners. So it's sticky and dusty. Also their showers always full of air, and back up constantly. The water runs out of the showers when it is backed up and into the toilet area. This means you have to walk through standing water to get to the bathrooms. Also the toilets have sensors and I"m not sure if they just don't work or what, but sometimes you'll hear them flush when there is no one there, but when you go in to take care of business, it's impossible to get them to flush then. This place is really gross. I signed up because it was cheap and because it's "No judgement" but it is disgusting there. I've looked at pictures of other facilities and they seem to be clean, but if you are going to sign up for this place, please please please don't just look at the gym area, take a look at the bathrooms too.

Planet fitness has been fraudulently biling me for seval years on a credit card that I didn't use vey much so I didn't notice the extra charges.   I talked to Capitol One and they suggested that I cancel the credit card and that way I could absolutely stop the billing.        I am a chronic pain patient who has had neck/ disk fusion surgery and I still see a Pain Management Specialist for monthly pain medication and Epidural Steridoal Injections about 3-4 times a year.    Ther is no way my Dr. Would allow me to even join one of these kinds of clubs because of the imminent danger of re-hurting myself.       Planet Fitness then opened a claim with a company called People Claim, who claims they are only to act as a go between and try to help both of the complaintants to work out this in a forum.   Planet Fitness also made a refund suggestion of $1006.93 to resolve the issue.   After that, Planet Fitness has stopped responding to the claim they themselves opened. I decided to take them up on their refund off of $1006.93 and just allow us to both go our separate ways and be done with this issue.     People Claim said they are not responding.    My claim number is [protected].   Would you please respond to this email and try to help me get the minimal refund?     Thank you.

I left planet-fatness because of their poor equipment and rude gym members. They have no free weight barbells what so ever.

Went in and had my Planet-Fatness membership canceled, I had a cancellation sheet signed by a planet-fatness member yet I was still billed the next month. I called in when I was billed, the manager Corin, acknowledged that I should not have been billed, apologized and told me she would have a refund check sent in the mail.

A week later no refund was received, I called in again and they told me my membership was still active and had not been canceled.

THIS planet fitnes in houston by hammerly don't know their own contract they signed up a boy under 16 without warning us that he had to be supervised and the contract only says that the parents would allow them to go like permission to go by himself it doesn't say anything about having an adult with him they kkicked him out three times the first two times they apoligized and let him pass the third time we had to cancel the dam contract costing us 62 dollars when at this point it was their fault for not informing us of this is just ridiculous

I have had an account with Planet fitness and recently i had my name logged onto ITC check. when i signed up i didn’t want to commit for three year contract and the guy who enrolled me said that if you don;t swipe your tag for three months the account gets frozen per se. The problem arose when i did not get any calls or emails nor any post from the gym in over close to two years.

I phoned Planet fitness Montana, which was my branch, and then the lady there told me I was over due almost R4400. This was unacceptable and the lady put me through to accounts department where a gentleman told me that the money is not even reflecting at head office. the service then was so poor i could hardly believe it, he gave me number for the company that deals with the handed over accounts and there, after a hug struggle with finding the right person to speak to, i spoke to some form of management that told me they have had no details of my account.

After I told him the situation he agreed that this was absurd and that he would sort it out. I then waited for a call from him but to no avail. The following phone call was from a lady wanting to take payment arrangements and she was very rude and stating that “it was my own fault that the account got in arrears”. Highly upset i agreed to pay R250 rand off a month on the account. As then i had lost my job and then spoke to lady to make a double payment for the outstanding month and the the following month i went to the bank and saw I was on the ITC.

This I find very unacceptable as there is no record of anyone from the gym or there credit offices that phoned me in the almost two years that i was a member. I went to see a lawyer earlier this week and said that I definitely have a foot to stand on.Now i don;t want to go that way as is will take allot of time and money and it very unnecessary to drag this thing out. I will make my payments for the gym and do understand that an arrangement stays, but it was your gym and there responsibility to notify when the debit order was not going through.

I have recently visited the gym and got the lady there to print my details as it was on your system and NONE of the info was incorrect, accept my address was wrong. But there is no way I’m going to get a bad credit record for the plain lack of service and professionalism that i have received.

Me and my son joined Planet fitness in Aurora in Durbanville Cape Town. When i joined i was told that i need to pay a R100-00 deposit per access disc which means i paid R200-00 deposit. We completed that contract and then my son joined the Planet fitness gym at Cobble centre Durbanville (3 year contract). The guy in charge (Tony) took in the old disc and told him that he would activate it so that he could get access to the gym. I have spoken to Tony on a couple of occasions and informed him that i am making payments but my son do not have access to the gym. When i made the first payment i noticed that they added another R100-00 to the account again for a deposit for a disc. I indicated to the person assisting me that Tony took the old disc and was suppose to activate it and that the should take off the R100-00. Again i spoke to Tony and indicated that if my son cannot have free access to the gym i will not be making any payments till the problem is sorted. Every time i phone the gym then i must hear all the problems Tony created and that they busy sorting it out. No one from planet fitness contacted me. This morning i get an sms to say i am handed over because i did not make any payments. How can i make payments if my son does not have free access to the gym. I was not contacted by any staff to make payments. I feel that Planet Fitness did not honour the agreement. And if so there staff committed irregularities, why must i be held accountable

This gym has racist rules.

No bandanas typically used to keep sweat out of one's face can not be worn for any reason. You can wear a bandana if you hide it with a baseball cap or a hoodie. Brilliant!

Le'ts be frank, usually, black people wear the bandanas. I have heard that the concern is that pf is afraid of gang activity. This is highly insulting but in case you don't care of the reasoning, understand that it is on everyone. To make this clear. If you are Jewish, no Yamaka, if you are muslim, same thing, no kufi cap and the list goes on. Reminder, you can hide it and sweat more if you wear a baseball cap or your hood.

Also, rules are only enforced when they feel like enforcing them

This combined with the lunk alarm, no grunting and inadequate equipment makes me long for the time to be over so I can leave this dump behind,

Stay away!

Well, my complaint is about Planet Fitness refusing to refund me. What happened is that I had a contract with them which was only going to expire on the 6th January 2012. During December 2011, Planet Fitness was running a special and were encouraging members to take out new contracts - which I also did, as it was a good deal. The new contract was taken out in December 2011 with the understanding that it will come into force on the 7th January 2012 - when the old conract had expired. After experiencing issues during the second week in January, with my access tag not working and everyone and everybody saying they will resolve the matter, I got so fed up that I decided to cancel the new contract on the 11th January 2012, followed by a cancelation letter in the form of an e-mail on the 12th January 2012. Planet Fitness management and their CEO refuse to refund me my money as they say I should have cancelled the new contract in December 2011. My question is, how can I have two contracts running at the same time, from the same company, for the exact same services..? This to me does not make business sense, nor does it make common sense ! Planet Fitness themselves even confirmed that according to their books, the new contract was to begin on the 7th January 2012. Their bad service pushed me to another gym and now they don't want to refund me..?

It took Planet Fitness 5 years to bring in new ab machines, and iso machines. These iso chest, back, shoilders machines are ok.but they complain abount lunks and their very lunky ++++ they took out all short free bars & preacher bench and the free long bars and flat & incline bench, which def looked less horsey than the new weight resistance machines..2 thumbs down...