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Planet Fitness review: Customer service 4

S
Author of the review
10:50 pm EDT
Review updated:
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I have been going to the Planet Fitness in San Antonio TX, I reside in the 78247 area, so both off Nacogdoches. The difference in customer service, the one off 410 and Nacogdoches is horrible. I went today tried to get some clarification on my plan due to the fact I am enrolled through my insurance plan. Both counter staff horrible and incompetent. Rude just horrible and happen to my last visit, I personally think because I am Black the just discredit me. I went to the Nacogdoches off O'Connor Rd major difference spoke with Scott very knowledgeable of my situation handle it and great customer service skills.

Now will say Nacogdoches off O'Connor equipment always broke. And IU prefer going to the Nacogdoches and 410 due to the upkeep of equipment but the front desk staff I have encountered needs to be trained or fired. My name is Don and number [protected].

Desired outcome: Better customer service.

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Update by speedy
May 04, 2024 10:57 am EDT

Again, all about customer service. Not sure who you are

4 comments
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IumeIeng Mabina
, US
May 04, 2024 10:08 pm EDT

Yeah IDIIOT, it is about CUSTOMER SERVICE, not your "being black." Also, you are DISGUSTING. You just sent me a PM saying that you want to kidnap white babies and drown them in your bathtub. You are INSANE.

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IumeIeng Mabina
, US
May 04, 2024 3:16 am EDT

THIS HAS NOTHING TO DO WITH YOUR BEING BLACK. Grow up. You are obviously ashamed of being black.

S
Author of the review
S
speedy
, US
May 04, 2024 10:55 am EDT

Really, you musta have never been Black! Think you need to check yourself! Why such anger

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IumeIeng Mabina
, US
May 04, 2024 10:03 pm EDT
Replying to comment of speedy

Like I said this has NOTHING to do with your being black.

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speedy.
, US
May 04, 2024 10:06 pm EDT

It has EVERYTHING about being black. Even white children are racist towards me. One time a white five year old started crying because he thought that me being black made me a thug and criminal. This white child was scared of me. I punched him in the face and even though a child acted racist towards me I faced charges. I hope that racist child dies.