Planet Fitness
Reviews and Complaints

I will be calling all the local news channels to see who will come out to cover this story.

I joined a world gym in franklin mass, last month, paid 140.00 for sign up and 40.00 for the first month for me and my husband. I joined the gym for the classes and the day care.
On the first of the next month they changed the gym to planet fitness, keep in mind they are the same owners. The took the classes away and the day care. When I called for a refund they refused. My attorney is writting a letter as of Saturday and I will start to call the owners every day until I get my refund. They had over 300 members cancel and alot of locals not happy with them at all.

Just out of co-insidence they took out of everyone's debit or credit cards on the 1st of the month and put the new name up on the 2nd of the month. Taking everything out of the gym by the end of the week.
They are the biggest pigs I know.
They started a world storm with me.
This is just the beginning.

It's not the money, it's the principle

Please do not joint Planet Fitness in Orange CT. The manager and the staff are very rude and they all need customer service training. One employee called me up after having a me being unhappy with there service after I call the corp office. She said I want to hear your side. I am sorry but there is no side I am the customer. She then said I was going to offer you something. I don't want it! The worst customer service... Don't waste your money on them.

Awful!
A peeping tom was arrested for video taping people getting changed! It was in all the papers!
I went to cancel my membership and the manager charged me a cancellation fee! I said you hired a peeping tom, I want my money back. She said sorry! A very nasty manager.
She should be fired along with the peeping tom.
Lookout, you might see yourself changing your clothes on YouTube!

I WENT IN DECEMBER 19, 2007 TO PLANET FITNESS TO SIGN FOR A MEMBER SHIP FOR MY DAUGHTER. SO ONE OF THE STAFF CAME TO HELP ME TO SIGN UP. WE SAT DOWN AND STARTED GOING THROUGH THE TYPE OF PLANES THAT THEY HAD AND THEY TOLD ME ABOUT THE BLACK PLAN, SO I TOOK IT. THAT SAME DAY THE START UP FEE WAS $38.15, SO I PAYED FOR IT. BUT THEN THE STAFF LADY TOLD ME THAT I HAD TO HAVE A CHECKING ACOUNT BUT I DIDN'T HAVE MY CARD WITH ME. THE STAFF TOLD ME THAT SHE WOULD HAVE TO CANCEL IT AND DO IT ALL OVER UNTIL I COME BACK NEXT TIME. AND SINCE I ALREADY GAVE THE MONEY SHE SAID SHE WOULD HOLD THE MONEY AND JUST GIVE MY THE RECEIT TO SHOW THAT I ALREDY PAYED FOR IT. BUT THE PROBLEM IS NOT ABOUT HER, IT IS ABOUT THE MANAGER. I WENT TO PLANET FITNESS TODAY (DECEMBER 26,2007) AND I HAD TO SIT DOWN WITH THE STAFF SINCE I HAD TO SIGH FOR A NEW PLAIN. AFTER SHE FINISHED EVERY THING SHE TOLD ME THAT I WOULD PAY LESS MONEY THEN BEFORE. I SAID OK. I THEN ASKED HER FOR THE DIFFERENCE AND WHEN SHE CAME BACK SHE TOLD ME THAT THE MANAGER SAID NO. SO I WENT TO THE FRONT DESK TO TALK TO THE MANEGER TO DESCUSS ABOUT THE REST OF THE MONEY. THE ONLY PROBLEM WAS WHEN I WAS TALKING TO HIM HE STARTED RASING HIS VOICE AND WAS MAKE BAD JOKES ABOUT ME ASKING ME IF I WANTED WATER TO REPLACE THE MONEY. I SAID NO. AND HE KEPT JOKING SAYING DIFFERENT JOKES ABOUT ME. I REALLY DIDN'T LIKE IT. I FELT REALLY INSULTED AND ALOT OF DISSRESPECT. AS A MANAGER INCHARGE OF A PLACE AND STAFF BEHIND HIM WATCHING, HE SHOULD SET A GOOD EXAMPLE TO SHOW HOW TO HANDLE A SITUATION LIKE THIS. AS A FIRST TIME CUSTUMER I EXSPECTED MORE THAN WHAT I GOT. ESPECIALLY FROM A MANAGER. AND I THINK THAT A PERSON ACTING LIKE THAT TO A CUSTUMER SHOULD NOT BE INCHARGE. I HOPE THAT YOU TAKE THIS SERIOUSLY IN CONSIDERATION.

THANK YOU

CARL CINEAS

On 04/23/07 I enter the gym in the location about and I didn’t have my card. this is not he first time I didn’t have my card and was shocked when the guy at the counter (sean) told me “you need your card.” oh dear he tell a paying customer they need anything. I then told sean I need nothing. he then said “I will cancel your membership then.” upset and appalled I called you’re the general manger, and left my cell number for a call back. I was surprised that while sitting at my desk at work she called my office number and left the rudest tone message I have ever heard. I called her back and she (debra) informed me that my membership was canceled as if she was doing me a favor by having me. beware of rude staff and manager!