Planet Fitness
Reviews and Complaints

Corporate Office Address:

Planet Fitness Franchising, LLC

4 Liberty Lane West

Hampton, New Hampshire 03842

United States

ATTN: CEO Chris Rondeau

My name is [edited] have a hearing impairment due to childhood illness I suffer from anxiety due to my hearing loss

working out makes me feel better and My mother is a disabled Veteran who I like to bring to the gym every now and then

with me it helps her and makes her happy. I got the black card so when she visits me, and I visit her I can bring her too the

gym with me but due to the lack of judgement and abuse of power there has been wrongdoing which I hope you can correct.

On Tuesday 24th of January 5:00 pm my account was canceled I was banned from all Plante Fitness without reason,

I was denied the use of my black card access by a white male didn't get his name he had a smug look on his face as

if he enjoyed, hurting and putting people down very sad and upsetting but I did recognize the manager, Vicky who

stood by and joined in on the bad behavior. The whole ordeal lasted approximately 25 to 30 mins it was one of my most

humiliating experiences I ever had everyone at the gym stop to watch them talk. down to me belittle me. I am writing

to you because of an unfair and bias treatment I received at one of your Francises which make you. as a whole look bad,

I am a black & Puerto Rican male am quiet. I keep to myself I don't like to bring attention to myself, am shy and embarrass

easily so I go to the gym to help with some of these issues especially my depression working-out makes me feel

better but today I felt so low so low like am not human I was urging them to please stop I didn't do anything wrong why are

you treating me this way. I will further explain what happened, the reason I was given for being banned from all plant fitness

was that I quit without notice. as I finished my workout, I went downstairs to ask the clerk a Hydro Massage the employee

behind the desk gave me a smug look and said come on" Mike you know you're not allowed in here " loud in front of all the

people at the gym as if I were a vagrant, at this point I was confused didn't have a clue of what he was talking about I said

what do you mean I have a BLACK CARD. the male clerk said in even a louder voice and harsh tone "YOUR NOT

ALLOWED IN HERE " I felt so embarrassed he acted as if I was kicked out of the gym. The day before today 01-24-2023

they made me feel less than a person. The manager came to the front desk and said to me I was banned, and my

membership has been cancelled, I am hard of hearing I asked the manger VICKY can we please step to the side to speak

because I didn't want to be further embarrassed by putting my disability on display for spectators at the gym. I didn't have

clue as to what is happening, Vicky said no and cont. to shout from behind the front desk "YOUR MEMBERSHIP HAS BEEN

cancelled. I asked VICKY why. She said many months ago when I was employed by Plant fitness at the HOWARD BEACH

BRANCH. I stopped coming in I quit working without notifying them that I no longer wish to work at their location.

This is untrue at the time I was dating and living with the assistant manager ASHLEY ROBINSON of the Howard Beach

Branch when I was hired ASHLEY and I have been living together for over a year, both applications have the same single

family home address. I informed ASHLEY CHRISTINA ROBINSON I will not be returning to the Gym to work I will be quitting

once she leaves to her new location Wycoff plant fitness. The reason I quit was that my girlfriend and assistant manager

ASHLEY at the time I witnessed her being very promiscuous flirting with costumers and co-workers. I later discovered she

was unfaithful to me by sleeping with one of her co-workers CREW MEMBER JASON DELREAL who also works at the

HOWARD BEACH location, and I wasn't comfortable working there. I felt it was demoralizing to cont. to work at the location

where my live in girl slept with a coworkers and flirted with many costumers. Due to my Depression and Anxiety, I am not

able to mentally handle the situation or be able to perform my duties under such circumstance. ASHLEY CHRISTINA

ROBINSON got promoted to MANAGER and reassigned to the WYCKOFF, and I quit a Coworker said Vicky was sad

because she was losing two of her best workers meaning Ashely and Myself Michael the same week. In that statement alone

says Vicky was aware that I was leaving my employment with plant fitness Ashley and I decide to go our separate ways and I

asked her to move out. ASHLEY, VICKY (Howard beach manger) and NADA (area manager) are close friends there using

Plant Fitness like their own person business, I feel this is a bias act because her and her click. I broke up with ASHLEY

Since these are ASHLEY'S friends and she wasn't happy I asked her to leave my home where she lived rent free and she

couldn't use me anymore so she has a vendetta against me and is trying to hurt me anyway she can. I called my mother

who usually helps me handle certain stressful situations because I become overwhelm easy, she also pays for account

because its therapy for me to go to the gym and work out it make me feel good about being me and it relaxes me so I can

feel less stress and sleep. Her account was charged 26.00 January 20, 2023 did she lose her money and why. I asked Vicky

to speak with my mother to explain, she refused and said she doesn't have to talk to anyone in HURSH SPITFUL TONE she

said this is between you and me. My mother called the Howard beach gym she to speak to the manager she refused and

laughed with the male co-worker it was the hardest day for me I went home and thought of suicide that's how low they made

me feel they made fun at me and my mother who are both disable. I went to this because of its motto JUDGEMENT FREE.

Please send someone to investigate this matter. my phone number Michael is [protected] my mother's phone Angela is

[protected] feel free to contact eihter one of us, I appreciate your time. Thank you for all you do.

PLANT FITNESS

160-10 Cross Bay Blvd

Howard Beach NY 11414

[protected]

Respectfully

[edited]

137-35 95th st

Ozone Park NY 11417

Liberty Ln

Hampton NH 03842

[protected]

ATTN: CEO Chris Rondeau

My name is Michael Perez I have a hearing impairment due to childhood illness I suffer from anxiety due to my hearing loss

working out makes me feel better and My mother is a disabled Veteran who I like to bring to the gym every now and then

with me it helps her and makes her happy. I got the black card so when she visits me, and I visit her I can bring her too the

gym with me but due to the lack of judgement and abuse of power there has been wrongdoing which I hope you can correct.

On Tuesday 24th of January 5:00 pm my account was canceled I was banned from all Plante Fitness without reason,

I was denied the use of my black card access by a white male didn't get his name he had a smug look on his face as

if he enjoyed, hurting and putting people down very sad and upsetting but I did recognize the manager, Vicky who

stood by and joined in on the bad behavior. The whole ordeal lasted approximately 25 to 30 mins it was one of my most

humiliating experiences I ever had everyone at the gym stop to watch them talk. down to me belittle me. I am writing

to you because of an unfair and bias treatment I received at one of your Francises which make you. as a whole look bad,

I am a black & Puerto Rican male am quiet. I keep to myself I don't like to bring attention to myself, am shy and embarrass

easily so I go to the gym to help with some of these issues especially my depression working-out makes me feel

better but today I felt so low so low like am not human I was urging them to please stop I didn't do anything wrong why are

you treating me this way. I will further explain what happened, the reason I was given for being banned from all plant fitness

was that I quit without notice. as I finished my workout, I went downstairs to ask the clerk a Hydro Massage the employee

behind the desk gave me a smug look and said come on" Mike you know you're not allowed in here " loud in front of all the

people at the gym as if I were a vagrant, at this point I was confused didn't have a clue of what he was talking about I said

what do you mean I have a BLACK CARD. the male clerk said in even a louder voice and harsh tone "YOUR NOT

ALLOWED IN HERE " I felt so embarrassed he acted as if I was kicked out of the gym. The day before today 01-24-2023

they made me feel less than a person. The manager came to the front desk and said to me I was banned, and my

membership has been cancelled, I am hard of hearing I asked the manger VICKY can we please step to the side to speak

because I didn't want to be further embarrassed by putting my disability on display for spectators at the gym. I didn't have

clue as to what is happening, Vicky said no and cont. to shout from behind the front desk "YOUR MEMBERSHIP HAS BEEN

cancelled. I asked VICKY why. She said many months ago when I was employed by Plant fitness at the HOWARD BEACH

BRANCH. I stopped coming in I quit working without notifying them that I no longer wish to work at their location.

This is untrue at the time I was dating and living with the assistant manager ASHLEY ROBINSON of the Howard Beach

Branch when I was hired ASHLEY and I have been living together for over a year, both applications have the same single

family home address. I informed ASHLEY CHRISTINA ROBINSON I will not be returning to the Gym to work I will be quitting

once she leaves to her new location Wycoff plant fitness. The reason I quit was that my girlfriend and assistant manager

ASHLEY at the time I witnessed her being very promiscuous flirting with costumers and co-workers. I later discovered she

was unfaithful to me by sleeping with one of her co-workers CREW MEMBER JASON DELREAL who also works at the

HOWARD BEACH location, and I wasn't comfortable working there. I felt it was demoralizing to cont. to work at the location

where my live in girl slept with a coworkers and flirted with many costumers. Due to my Depression and Anxiety, I am not

able to mentally handle the situation or be able to perform my duties under such circumstance. ASHLEY CHRISTINA

ROBINSON got promoted to MANAGER and reassigned to the WYCKOFF, and I quit a Coworker said Vicky was sad

because she was losing two of her best workers meaning Ashely and Myself Michael the same week. In that statement alone

says Vicky was aware that I was leaving my employment with plant fitness Ashley and I decide to go our separate ways and I

asked her to move out. ASHLEY, VICKY (Howard beach manger) and NADA (area manager) are close friends there using

Plant Fitness like their own person business, I feel this is a bias act because her and her click. I broke up with ASHLEY

Since these are ASHLEY'S friends and she wasn't happy I asked her to leave my home where she lived rent free and she

couldn't use me anymore so she has a vendetta against me and is trying to hurt me anyway she can. I called my mother

who usually helps me handle certain stressful situations because I become overwhelm easy, she also pays for account

because its therapy for me to go to the gym and work out it make me feel good about being me and it relaxes me so I can

feel less stress and sleep. Her account was charged 26.00 January 20, 2023 did she lose her money and why. I asked Vicky

to speak with my mother to explain, she refused and said she doesn't have to talk to anyone in HURSH SPITFUL TONE she

said this is between you and me. My mother called the Howard beach gym she to speak to the manager she refused and

laughed with the male co-worker it was the hardest day for me I went home and thought of suicide that's how low they made

me feel they made fun at me and my mother who are both disable. I went to this because of its motto JUDGEMENT FREE.

Please send someone to investigate this matter. my phone number Michael is [protected] my mother's phone Angela is

[protected] feel free to contact eihter one of us, I appreciate your time. Thank you for all you do.

PLANT FITNESS

160-10 Cross Bay Blvd

Howard Beach NY 11414

[protected]

Respectfully

Michael Perez

137-35 95th st

Ozone Park NY 11417

I'm submitting this complaint on ABC fitness (Planet fitness) Hawthorne 13119 Hawthorne Blvd

Hawthorne, CA 90250 on March 28 th, 2023 i was physically assaulted by the black worker & the assistant manager.

Walking into the gym the black worker with the dreadlocks followed me into the locker room grabbing my shirt yelling you need to check in.

Being the business owner of several business touching someone without their consent is the most disrespectful thing you can do. Telling the worker don't put your hands on me, I checked in with the woman working the front desk. The worker responded, I'm gone ban yo [censored] today [censored]. Demanding to talk to the manager on staff, i was verbally assaulted by the assistant manager,

When i let the worker know that i was physically attacked by the black worker on staff, the worker says we banning yo [censored] today [censored].

The derogatory language, the level of disrespect, being attacked by the workers on staff, this is not rite. This is not a judgment free zone, this is the slave

zone this gym is being run by crack smoking workers who physically attack the members, there's several reports of woman being raped, stabbed, beaten by the workers

of planet fitness. My life is to be taken seriously, being the black business owner, owner of several business, i won't settle for being physically abused.

I won't settle for being verbally assaulted by the assistant managers . This is not rite.

-

i checked into the gym during the time of 5:53, I'm not going to be disrespected, physically and verbally assaulted for being black & well-respected.

i will be notifying every news outlet in the world know of the woman assaulted, raped, beaten and disrespected by the workers of planet fitness.

I'm demanding the black worker with the dreadlocks and the assistant manager be fired, I'm demanding the gym clear my name & re-instate my membership in this location

I'm demanding the apology from the owners and workers in this gym!

Recently, the women's shower room has been dirty, trash lying in the corner for 3 days, hair in the drains and the handicap shower has had an issue with the hot and cold regulator not working properly. I have been told that the part has been ordered, that was 3 weeks ago! Also, sometimes the paper bag dispensary has been overflowing. I think that when there are girls working, maybe they could check on the locker room once in awhile instead of just standing at the desk. I have been a member for 4 years and I don't recall this being such a problem in the past.

Thank you

My wife had been trying to cancel the membership since 2015 but the account kept withdraw the membership fee. The facility was close few years ago and I called 2 weeks ago talk with someone and she said I will have refund between 5 to business days. Today I called again and talked with the general manager name Josh. He said the account cancel today and I will get my refund next 10 day. Why it's so hard to cancel the membership since 2015? Today Planet Fitness taken the fee again. Please resolve this issue for me. Thank you.

I belong to Planet Fitness in Dallas. The Webb Chapel location. I shower before work. Therefore I am semi naked or naked. There is a woman cleaning the men’s locker room. I believe this is illegal in Texas. You certainly would not have a man cleaning the women’s locker room. I brought this to the attention of the local management and nothing has changed. Can you please give me your feedback?

Dear, Planet Fitness Incorporation Monday April 3, 2023

On Saturday March 11, 2023, I open up a planet fitness black card membership for my 15-year-old son at the planet fitness on western Ave in Knoxville, Tennessee.

On March 11, 2023, I completed and signed the parent and guardian waiver for my son Rain Fields, he also signed the form and had his photo taken.

On March 12, 2023-April 3, 2023, visited another planet fitness check in denied, called planet fitness on western Ave 4 times they said this problem can’t be fixed.

On March 16, 2023, I completed and signed another parent and guardian waiver for my son Rain Fields, he also signed the form and had his photo taken at the Planet Fitness on Chapman Hwy in Knoxville, Tennessee.

The entire time, I had this membership for my son he has been check in denied.

I called my home planet fitness, 4 times and was told this problem and issue can’t be fixed.

Since day one, my son has had issue and problems check in with his black card membership.

I would like for Planet Fitness incorporation, to refund all my membership fees

on March 11,2023 and March 17, 2023.

And cancel my black card membership effective today, April 3, 2023.

This facility is in dire need of help,

1. Facility is disgustingly dirty. Showers have mold, hair and debris in them.

2. Facility floor and equipment hasn't been cleaned for months, huge piles of dust/dirt in corners of facility and on and around equipment

3. Facility will randomly and FREQUENTLY NOT be open during posted hours because overnight staff doesn't show up and the manager there is worthless, he should be covering for this or doing his part to update the facebook page or the phone service so us customers are waiting over an hour in the parking lot for the center to open. This is happening at least 2 to 3 times a week.

4. Facility needs major maintenance inside, trim is off the wall in several spots and walls are damaged.

5. The employees, at least when we witness them, are constantly on their phones at the desk instead of attending the needs of the club, paper towels will be out, sanitizer out and all they do is play on their phones.

I would post pics but since we can't do that in the locker rooms I can't post them here.

The Planet Fitness Club in Gaithersburg, MD underwent a renovation in December 2022. Prior to the renovation, there were 2 hip abductor machines and 2 hip adductor machines and both received significant use. After the renovation, one set (2) of these machines was removed. It was explained by many customers to local management how stupid this idea was. Local management blamed the decision on "PF Corporate" and threw up their hands.

About 4.5 weeks ago, one of those machines (the hip adductor machine) broke and now has been out of service for at least 4.5 weeks. The regional manager was contacted about this and was less than useless. He too blamed "PF Corporate", whined a lot, and then did absolutely nothing.

I have been a black card member of Planet Fitness ever since they opened in my hometown of Chattanooga, TN. I have always thoroughly enjoyed it and never had any complaints. Today (3/29/23) I noticed they had removed the FOX News channel and it has always been there. When I asked the staff they stated they did not know anything about it. I also noticed MSNBC and CNN were still there. I thought this variety always gave patrons a choice, but now that is gone.

I would like Planet Fitness to provide a plausible reason behind this decision. Stating that it was a "management decision" WILL NOT be acceptable. If this is the rationale, it should have been applied to ALL of the news stations and take them all down. For PF to be proudly claim they are the "judgement free zone", this is as judemental as it gets.

I do not want to leave PF after all these years because I truly enjoy it. But if this turns out to be a political decision, I will find another gym. There are many competitive choices available in Chattanooga now.

I was a member of the Port Jefferson Station NY Planet Fitness. I cancelled my membership 08/21. I was billed after my cancellation to 03/23. When I contacted the club after 2 conversations, they initially said they had stopped billing 08/21 they realized there were 2 people with the same name and then claimed I had only paused my membership, which is not true. I would like a refund of the monies collected after I cancelled my membership.

Dan Tarantino

409 E. Broadway

Port Jefferson NY 11777

631.428.6749

on 3/27/2023 between 3:30pm-5:20pm someone broke my master lock

and took about $40 from my wallet in the locker room; i'm a senior & exercise 4-5 days a week at planet fitness/black card member; reported the incident to

planet fitness attendant/staff; the attendant wasn't helpful & gave him

information about my loss. told me they don't have cameras in the locker

room. he wouldn't call police/security too report my loss. i'm still scared

and not sure why the locker i used was targeted & my safety!

Being charged while I cant use the service. I have the medical documentation as they requested to email them but they claim i have to come in person. I have no way of getting there because of hospitalization. Yet they still want to withdraw from my account and not give me credit for the weeks I havent been able to use service. from 3/9/2022- present

Directed to the staff @ 100 Thruway Plaza Drive, Cheektowaga, NY.

I have $10th, in fitness access thru my Health care plan. On three occasions in trying to get a membership via my Health plan, I made contact with three staffers, all of whom could have simply stated, "We do not accept Ins. Plans for membership."

Yet, in my first encounter, some guy who communicated with a robot-like tendency in response to my questions, I guess his way of being professional over the phone, told me a manager was not available, and took my info. so that once the manager got in, he would contact me. NO RETURN CALL/RESPONSE! I waited a week for a response.

The second week, I encountered a caucasian female, who told me I needed a code. Went home, and contacted my ins. co., who stated, I did not need a code. Finally, the 3rd time, I encountered Carla, Mngr., who took my info. again, NO/RESPONSE. three weeks passed, and I contact Corp/headquarters whom Carla/Mngr. said didn't exist, only to find out, they do not accept Ins. Plans. The staff is so composed, yet exempt from knowing such pertinent information.

I probably would have just purchased a membership on the spot, had they known their company DOES NOT ACCEPT INS. PLANS~~THEY WANT CASH! I'll go elsewhere.

How is it that I had to have a birth certificate for my child for verification when he has an enhanced MI state ID. All was needed was the ID and me signing consent. The Woodhaven MI gym I feel was playing games because I inquired about the new process of having a guest because I hadn’t been there in over two years. I went on March 26, 2023 around 2:30pm. I was initially told I just had to send a link to my son. Then they switched personnel at the desk and the girl had a smirk on her face and told me that I needed a birth certificate to prove he was my son. I asked what if I was just a legal guardian and was advised it had to be the parent only. So I go on the website tonight because that info they provided kept nagging me, to see that it doesn’t require a birth certificate. Because how can a legal guardian name be on the birth certificate if they are not the parent. Y’all have some childish a$$ unprofessional employees working there. There are cameras and I have provided you with the approx. time I was there for you to do a further review.

I signed up with the black card membership and it includes a guest. I have been going for a few weeks with my guest using all the extra services like massage chairs with my guest. I go today and was told that my guest isnt allowed to use the massage chairs? Ok I said but the employee that signed us up said absolutely go ahead.

Your advertisement there clearly states all the details of what is included in the black card membership below was on the table at biz. It does not state specifically what the guest can and cannot use.? I have a picture of it.

When I questioned this to the local Manager Lola she said its in your contract that anything the employee says is cancelled the minute I signed the contract. Really? Lola said I will let you 2 use it this time but not in the future. Well, ok so we go to use the chairs and they are broken...they were broken also when I first joined? If I have black card membership and the chairs are always broken or out of service? And I cant have my guest use them now what?

Please let me know how you can help this be resolved ASAP

I joined Planet Fitness in Moses Lake a couple of months ago. I love your facilities and I was really excited to work with a certified fitness instructor but was disappointed to hear you do not have a certified fitness instructor for your gym in Moses Lake.

Do you plan to get a certified fitness instructor soon? If not, have you considered developing and training from within? I go to your gym several times a week and I noticed one of your employees (Anita) is highly knowledgeable about gym equipment and very personable. In fact, Anita has trained for bodybuilding competitions.

I spoke to Anita and asked her what was holding her back from being a trainer and she said it was the cost.

I would like to take the opportunity and ask you to invest in Anita as a certified fitness instructor for your Planet Fitness program in Moses Lake.

This would be a win/win in the development and growth of your employee and much-needed service for newbies.

Sincerely,

Brenda Nolan

737 Manufacturing Manager

The facility is nasty; no paper towels, the toilet at first opening feces in commode, floors not mopped and clean with trash from the day before, all of these conditions have occurred in the last two months at this facility 6231 Perimeter Dr#217 Chattanooga TN 37421. I really can’t wait until my 65th birthday I am gonna join the YMCA. No one cares about cleanliness anymore at this facility the standards have fallen way below sanitary!

Dear Management,

I’ve been thinking of writing a complaint for some time now in regards to an employee of Planet Fitness. Her name is Sarah and she works the late night shift. She on numerous occasions seems to be “odd”. I’ve observed her doing strange things. An example would be sitting in the bathroom stall for a very long duration continuously flushing the toilet when the showers were running. Another incident she was outside on the bench and was spitting up on the ground and most recently she started to vacuums and she will vacume the same spot for some time. She almost tripped me on the treadmill when the extension cord was wrapping around my feet. I’m sorry to say this but it almost felt bad if she did that intentionally. I am more than happy to speak to anyone in regards to this if you have questions.