Planet Fitness
Reviews and Complaints

I have been charged on a month-to month basis when I no longer live in the Country. Their policy is that they cannot cancel a membership over the phone or by email. I would physically have to go in-person to cancel or send a letter by mail. I have tried to send a letter on multiple occasions, and I get no response from them. I am now going to have to go back to my home country to change my bank account and go in person to cancel since it seems they are not getting my letters or possibly just disregarding them completely. There have been incidents where they stop billing me for one month and then they continue to bill me the month after on a different date around the original date but not consecutively. This is causing me a lot of trouble since I cannot use their services and when contacting them, they just refer to their policy that they can only have me cancel in-person or by mail. I would like to be refunded for the membership since the last non-consecutive charge they charged me for, which was on 4/21/22 (as they never charged me for that month after I sent them a letter via snail mail on 3/21/22). I figured they got my mail and then they didn't charge me in the month of April last year. They then continued to charge me on 5/02/22 a $39 fee which I had never been charged previously. Then they charged me again on 5/17/22 the $21.99 fee they normally charged me monthly. Overall, I am looking for at least a full refund from that date which comes out to $324.00. With that said, I have frozen my bank account and I will be going back to change my bank account and go in-person to cancel my membership. Meaning I will have end up paying even more to cancel my membership when flight costs and travel are included. Since I froze my bank account their policy says they will send me to collections if I miss more than 3 consecutive payments. So I am forced to go back and cancel in-person and get my bank account sorted out. I am not happy with their services, and I have read several accounts where they have been taken to small claims court for this exact reason. I am also an influencer online and if my issue cannot be resolved I will have to let my followers know that this is not a company they should support, or at least make them aware of the issues I am going through so they don't have the same problems in the future with their company. Please let me know if there is anything else I can provide for you to further my claim to get a refund.

I have a complaint about the regional manager in Omaha.

I was at the location approximately 147th and Maple Road.

The new regional manager was there to be helping me out with a billing issue.

She was awful

Rude and abrasive and she over charged me.

I need a call back. This woman is just awful. I was told by other patrons or guests, members of the gym - 3 others told me that she has been rude and abrasive to them also.

I need a phone call back.

My name is Cheri Smith.

[protected].

The club manager is Katherine. She is delightful.

But her father passed away and she is out.

This Regional manager was AWFUL. Never once apologized that I was upset and the fact that PF screwed up my account is not my fault.

Please call me back.

Cheri

Greetings,

On May 15, 2023, I received an email from the Planet Fitness OP KS location regarding membership cancellation.

Although I am in agreement that my membership should be cancelled I am not in agreement with the attached noticed being forged as if I signed it; which I did not!

I moved from Kansas in February 2023 and have not been back since and no one from this location has contacted regarding this situation. If someone had contacted me we could have resolved this the right way, this way is illegal and inconsiderate to me as being a customer.

Hi,

Around September 2018 I went to Planet Fitness in Bedford Centre with the aim to acquire a gym membership, we started the process with the consultant but agreed to pause the process so I can reactivate my Vitality membership in order for the membership monthly premium to be lower, the consultant remained with the documents whilst I started the journey of reactivating my vitality membership, I later learnt my membership was activated through a debit order which I revoked as it didn’t make sense to me. I enquired with the gym only to find out the membership was activated without my consent; I did not receive any communication to let me know the membership was activated as I would have raised it with them immediately! I have never used the gym facilities apart from when I was there to enquire and later to dispute the membership activation. The contract states that their memberships are only activated once the membership fee has been paid, which I didn’t so how was my membership activated? What package was I put on as I didn’t confirm that since were still busy with it? The lady activated the membership to gain commission and I have sent numerous emails, went to the facilities over and over again and I was told Management was not around, emails get ignored, questions are not answered and now I’m told I owe Planet Fitness R11 153,22, for what? They left the membership hanging even after I submitted my dispute, why? This has been going on for about 6 years and I’m at a point where I’ve actually had enough with the harassment and the lady who committed fraud knows very well what she did and she herself cannot give me answers instead she plays hide and seek. I refuse to pay for something I didn’t agree on, utilize nor was informed of its existence, they even spelt my surname incorrectly because the documents were outstanding, I trusted that woman and she went and illegally activated that membership.

Good Afternoon, I'm writing this because I have tried to cancel my son's membership for the last 6 months to no avail. His name is Andre Collier. I don't have his account number but I can tell you that the membership started in Benton Harbor Michigan and ended in Grand Rapids Michigan. Money is still being taken out of my account that it needs to be stopped. It would be helpful if someone contact me to resolve this matter.

One massage bed has been broken for months and months.
One massage bed has been broken for weeks.
The Total Body Machine has been broken for weeks.
I have a black membership to be able to have the use of this equipment. It is frustrating that it is all broken and has been for too long and is unavailable for club members.
I depend on the use of the equipment that is included in my membership.

Card 3860 was stolen, and I reported that it should not be used, and I gave card 8142 in replacement of 3860. However, on February 21, 2023, both cards were charged. The stolen card was charged $10, and it was declined and card 8142 was charged $35.29 simultaneously. Why do you charge a late fee of $15.29? Are you supposed to charge card reported stolen before the billing date again? Why was the card reported stolen was not discarded by your organization? Bank of America declined the purchase as a fraudulent and declined it.

I found out card 3860 was charged, I went to demand why card that I reported stolen was still in your possession and charged. I met with a disgruntled employee who wanted to fight me instead of resolving my complaint.

I am demanding that a refund of $15.29 should be made back to my account 8142.

I am also using this to let you know that card 8142 is also missing. Bank of America has put a stop payment on the card. If you charge this account, it might be declined. Please do not charge card 8142 that was in your possession for the April 17, 2023, bill.

I can be reached at [protected] and my name is Siddi Ayesebolatan-Marcus.

I was informed today that they will no longer be open overnight starting April 27. But not told the new hours. I been a member since day one they open in Dekalb, IL. I need to know the new hours as soon as possible. I need to make plans on switching gyms or figuring out daycare. This gym already has cost me money by not opening when they were supposed to be. I paid daycare and left to find no one showed up for work. I complain but they don't care. It is very rude. You can't treat paying members with such disrespect towards their time and money. We have a right to know in advance on new hours. My contract states year to year. Not paying it if they change hours and I cannot go any longer.

4/12/23 about 6 pm. Gym was pretty full of people there working out. Understandable. Was very HOT in gym. Was informed that the AC control was set my corporate and couldn't be changed. If a lot of hot sweaty people are in one area then corporate should understand that the AC should me turned to appropriate temperature. 68-72 is not an appropriate temperature for that many people! There was a man face timing another man in the work out area. He was caring on a conversation with the man on the phone. Was a vocally load conversation between the two. I spoke to two girls at the front desk about it, and they said they would look on the cameras. OK? What is that going to resolve? I waited for a staff member to go and speak to the man, which NEVER happened. I spoke to the man and asked him to take his conversation somewhere else, that is a rule. There are only two large balls to use, and both have been low on air since I started back at the gym in March. Those only two lowed air balls have yet to have air inputted in them. Geeze, I just don't get how there is staff there but only limited to do certain things. Where is the care to have supplies useable and functionable? Where is the care for someone to enforce the rules that have been lined out by this company? Why have them if no one will do anything.

Seems the Staff (Morning) is "ok" with the local Homeless coming into the club (no membership) just walking past front desk and going to bathroom area and do their business, to include shower and sleep. I could understand if it was bitter cold and or snowing or some other "humane" reason, but allowing the local homeless to come in and not just smell up the place but to visually see lice on their clothing is beyond expectable. Early morning people such as myself do not need the uncomfortable feeling as well as dealing with possible transfer of infestation. I said something to the counter man (who was not at counter at the time of entry from the homeless guy -no one at counter) when a fully masked subject, with hoodie (only eyes could be seen) two back packs and heavy coat just walked in and past the counter (temperature was brisk out not COLD) anyway about 2 minutes later while I waited, I told the counter person about the subject who had just entered and passed the front desk. When I seen the counter guy again about 10 minutes later, I inquired about hooded homeless subject and all he said was "I know the guy" ? what the hell does that mean? Is it standard policy to allow homeless people or any vagrants to use a "private" gym? Aberdeen Md. about 6:30 AM 4/11/23.

Side note, Counter guy is really Nice but I 100% disagree with these actions.

As a police officer for 27 years in that town of Aberdeen, I know how fast someone down on their luck can snap, and for him to walk in with no, NO, NO visible way of identifying him because of the way he was bundled up and covered up, along with two backpack with God know what in them.

It's a different world out here now and one of the places we should be "safe" feel safe is a private Gym with a staff that ID's the people coming in. (in case, in case something bad happens).

I understand not all homeless are "Bad" people. But I do know the desperation, given an opportunity to obtain something of "value" / steal for whatever reason, drugs alcohol or just money for a place to stay, I do not want to be Victimized because Staff does not enforce Membership entry.

Again I will say, I do feel the pain of the plight of the homeless, and 100% know that not all of them are bad and yes the majority are beautiful and honest people, but desperation can change anyone.

Corporate Office Address:

Planet Fitness Franchising, LLC

4 Liberty Lane West

Hampton, New Hampshire 03842

United States

ATTN: CEO Chris Rondeau

My name is [edited] have a hearing impairment due to childhood illness I suffer from anxiety due to my hearing loss

working out makes me feel better and My mother is a disabled Veteran who I like to bring to the gym every now and then

with me it helps her and makes her happy. I got the black card so when she visits me, and I visit her I can bring her too the

gym with me but due to the lack of judgement and abuse of power there has been wrongdoing which I hope you can correct.

On Tuesday 24th of January 5:00 pm my account was canceled I was banned from all Plante Fitness without reason,

I was denied the use of my black card access by a white male didn't get his name he had a smug look on his face as

if he enjoyed, hurting and putting people down very sad and upsetting but I did recognize the manager, Vicky who

stood by and joined in on the bad behavior. The whole ordeal lasted approximately 25 to 30 mins it was one of my most

humiliating experiences I ever had everyone at the gym stop to watch them talk. down to me belittle me. I am writing

to you because of an unfair and bias treatment I received at one of your Francises which make you. as a whole look bad,

I am a black & Puerto Rican male am quiet. I keep to myself I don't like to bring attention to myself, am shy and embarrass

easily so I go to the gym to help with some of these issues especially my depression working-out makes me feel

better but today I felt so low so low like am not human I was urging them to please stop I didn't do anything wrong why are

you treating me this way. I will further explain what happened, the reason I was given for being banned from all plant fitness

was that I quit without notice. as I finished my workout, I went downstairs to ask the clerk a Hydro Massage the employee

behind the desk gave me a smug look and said come on" Mike you know you're not allowed in here " loud in front of all the

people at the gym as if I were a vagrant, at this point I was confused didn't have a clue of what he was talking about I said

what do you mean I have a BLACK CARD. the male clerk said in even a louder voice and harsh tone "YOUR NOT

ALLOWED IN HERE " I felt so embarrassed he acted as if I was kicked out of the gym. The day before today 01-24-2023

they made me feel less than a person. The manager came to the front desk and said to me I was banned, and my

membership has been cancelled, I am hard of hearing I asked the manger VICKY can we please step to the side to speak

because I didn't want to be further embarrassed by putting my disability on display for spectators at the gym. I didn't have

clue as to what is happening, Vicky said no and cont. to shout from behind the front desk "YOUR MEMBERSHIP HAS BEEN

cancelled. I asked VICKY why. She said many months ago when I was employed by Plant fitness at the HOWARD BEACH

BRANCH. I stopped coming in I quit working without notifying them that I no longer wish to work at their location.

This is untrue at the time I was dating and living with the assistant manager ASHLEY ROBINSON of the Howard Beach

Branch when I was hired ASHLEY and I have been living together for over a year, both applications have the same single

family home address. I informed ASHLEY CHRISTINA ROBINSON I will not be returning to the Gym to work I will be quitting

once she leaves to her new location Wycoff plant fitness. The reason I quit was that my girlfriend and assistant manager

ASHLEY at the time I witnessed her being very promiscuous flirting with costumers and co-workers. I later discovered she

was unfaithful to me by sleeping with one of her co-workers CREW MEMBER JASON DELREAL who also works at the

HOWARD BEACH location, and I wasn't comfortable working there. I felt it was demoralizing to cont. to work at the location

where my live in girl slept with a coworkers and flirted with many costumers. Due to my Depression and Anxiety, I am not

able to mentally handle the situation or be able to perform my duties under such circumstance. ASHLEY CHRISTINA

ROBINSON got promoted to MANAGER and reassigned to the WYCKOFF, and I quit a Coworker said Vicky was sad

because she was losing two of her best workers meaning Ashely and Myself Michael the same week. In that statement alone

says Vicky was aware that I was leaving my employment with plant fitness Ashley and I decide to go our separate ways and I

asked her to move out. ASHLEY, VICKY (Howard beach manger) and NADA (area manager) are close friends there using

Plant Fitness like their own person business, I feel this is a bias act because her and her click. I broke up with ASHLEY

Since these are ASHLEY'S friends and she wasn't happy I asked her to leave my home where she lived rent free and she

couldn't use me anymore so she has a vendetta against me and is trying to hurt me anyway she can. I called my mother

who usually helps me handle certain stressful situations because I become overwhelm easy, she also pays for account

because its therapy for me to go to the gym and work out it make me feel good about being me and it relaxes me so I can

feel less stress and sleep. Her account was charged 26.00 January 20, 2023 did she lose her money and why. I asked Vicky

to speak with my mother to explain, she refused and said she doesn't have to talk to anyone in HURSH SPITFUL TONE she

said this is between you and me. My mother called the Howard beach gym she to speak to the manager she refused and

laughed with the male co-worker it was the hardest day for me I went home and thought of suicide that's how low they made

me feel they made fun at me and my mother who are both disable. I went to this because of its motto JUDGEMENT FREE.

Please send someone to investigate this matter. my phone number Michael is [protected] my mother's phone Angela is

[protected] feel free to contact eihter one of us, I appreciate your time. Thank you for all you do.

PLANT FITNESS

160-10 Cross Bay Blvd

Howard Beach NY 11414

[protected]

Respectfully

[edited]

137-35 95th st

Ozone Park NY 11417