Planet Fitness
Reviews and Complaints

I've been a member for over a year. My club in Newark, Delaware has two hydromassage beds. Currently, both are down. The staff keeps telling me that they sent in a repair order. One has been broken for months and they other one went down three days ago. I asked again about the repair, I get the same answer. When can I get an answer about when these beds being fixed?

Midlands liberty mall... I joined pf as of 01dec2023... R99 for 6months black friday special. You can cancel after 6months free of charge as per message to me. Spoke to the pf representative faraaz in nov2022 (I still have the proof on my phone) so this contract ended 31may2023. As of 01june2023 I was charged r648 via d/o off my bank account. 05june2023 I phoned pf, spoke to the manager owen zuma who said that he could not help me. I can come collect a copy of the contract that was signed. Although faraaz mentioned free cancellation after 6months via msg, pf can't help me because that is not the deal. I will be charged r648 monthly going forward. If I want to cancel, I must give them 4months notice, and in the meantime, i'll be paying r648 for the next 4 months for nothing. This is so ridiculous that someone is not held accountable for this service. So anyone can work for and represent pf and lie to the public and the customer has to bear the brunt.

Mrs govender

The the cleaning Massachusetts Planet Fitness manager by the name of Antonio canceled my account for defaming him his words not mine and a policy violation he would not give me anything in writing nothing about the policy violation not even a confirmation of the cancellation of my account said that I could re-up at any other planet Fitness but I could never come back to Quincy Massachusetts location I don't understand why he wouldn't give me a copy of it of the policy violation or the confirmation of the cancellation sounds pretty sketchy to

on Saturday morning 4-1-23 I fell getting out the shower. The shower floor was wet, not leveled, and there were no visible signs of floor. I called the following day Sunday 4-2-23, and the customer service rep communicated to me that there were a few staff at work, and one person had to remain at the front desk always, and the other staff had to make rounds, customer service rep also communicated to writer that the downtown location is going to get remodeled in sept 2023 and the shower area in the womans bathroom is a huge concern.

To date I have not heard anything from management, and I have been to the doctor, and since then I had to medical pay bills, I am requesting reimbursement, I will also begin therapy.

Again, to date, no communication at all from management.

please send me an address to forward my bill, please check cameras, you will see there were no signs...

thank you

Kim Wilson

[protected]@yahoo.com

I was floored when I seen Pride materials at local PF. Why are you getting political, and about such a charged subject. I do not see promotions about Veteran suicide, Camp Hope, Christians, Veterans, etc. there are many more of these groups than being woke with pride. Many major companies have gone woke and are no longer in business. Without being rude I would say only idiots would blow off a majority of their customers by ruining their business for stock holders and franchise stores.

When a customer has a complaint, you ask them to email corporate, but when the person doing the discrimination is the person receiving all the complaint emails and deleting them all how do you resolve an issue? She also is close friends with the district manager who deletes the complaint emails as well. This is not a private owned franchise, this is a corporately owned location, so I know there is a regional manager to speak to, or over their head as well. To make a disabled army veteran feel so welcome he can no longer bring his service dog with him amongst many other incidents, I cannot believe e a Corportation would treat an American hero this way.

Hi.

My name is Olga Perez and I am a Planet Fitness member. My club is

207 N General Mcmullen Dr, San Antonio TX

[protected]

Today 5/21/2023 approximately between 5:00 pm to 5:15 pm, I arrived at the club and went to the bathroom. There I observed a man talking with a woman in the lockers area inside the Women's bathroom. I used the bathroom, and when I finished the man was still there. I told the man that this was a Women bathroom. The man got out of the bathroom but remained close to it. I went to the employee at the front desk and explained the situation. The young man told the employee and me that he mistook the bathroom. The man got out of the gym. Some minutes later the woman got out too. Nor the man or the woman were members of the gym. There are many aspects that worry me about the situation. Can I shower or go to the bathroom feeling safe after seeing that nonmembers can enter the gym and men can enter the bathrooms? Do you have cameras? Now that the gym is offering free membership to minors during summer; are they going to be safe? Are the employees trained on how to respond to this kind to situation? If you need more information you can call me at [protected]. I am more comfortable talking on Spanish.

I live in Jackson michigan. I went to rejoin Planet at their new location on Friday May 19 2023. 1:15 pm afternoon.

I said to the young girl that I had not been there before. She asked for my phone number. She said you are cancelled and read the remarks that I didn’t have time. That was several years ago. She kept looking and reading. I said I know but I want to join. She asked the young man reddish hair and glasses if he would “take this one “ he said he didn’t have time. But he was standing there not talking or helping anyone. I don’t complain but they were both rude! As if I didn’t exist! I left!

Kathleen Hayworth.