Planet Fitness’s earns a 1.4-star rating from 968 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Youtuber David Vild aka chickenandy stole my shoes from my locker
A youtuber named David Vild online name chickenandy stole my shoes from my locker. I put my stuff in my locker like usual and went to workout. When I came back I found a 5'6 guy with curly blonde hair dressed in all black going through my locker. He saw me coming and took off with my shoes. I tried to chase him down and saw him jump into an old RV. I...
HydroMassage
I've been a member for over a year. My club in Newark, Delaware has two hydromassage beds. Currently, both are down. The staff keeps telling me that they sent in a repair order. One has been broken for months and they other one went down three days ago. I asked again about the repair, I get the same answer. When can I get an answer about when these beds being fixed?
Broken equipment
We joined and pay for the Black Card Membership specifically for me to use the VibraShape machine to help manage my Fibromyalgia. The machine no longer works. It has been over a week since the staff filed a work order for it to be fixed/replaced and no one has yet to show up to look at it. Do NOT send this on to the manager since this isn't something she...
Read full review of Planet FitnessCharges, staff
On April 14th, I canceled my membership for the second time. I had paid $30 out of the $54 annual fee that I should have never received in the first place. Then, on May 20th, I noticed a charge of $54 on my card. I visited Planet Fitness and was informed that there was no manager present, and I was promised a call back from Jordan on Monday. However, she...
Read full review of Planet FitnessPossible drug distribution
I worked at planet fitness for about one year until a few weeks ago due to possible drug distribution. I recently mentioned to a co worker that one of the members has seen drug distribution in men's locker room and parking lot. The staff member said"a bag of cocaine was found by (janitor) taped under the sink in the men's locker room". This occurred around...
Read full review of Planet FitnessAir!!
Good Morning, Really hate doing this but, the Planet Fitness in my hometown is soooo hot. Even with a low count of people there. When asked the workers at the front desk about the AC working, was told they think there is something wrong with it. Really? They don't know. Is there anything that can be done? I understand that a lot of people working out in the...
Read full review of Planet FitnessStaff
We went into planet fitness in arden the other day with our children to ask if they were allowed in the gym. She was very rude and acted like we were stupid. it's the older woman who works at the Arden planet fitness. I didn't figure out until a few days later she also put a note in the computer that says "no children allowed in club" in my account. The...
Read full review of Planet FitnessTelevisions
I go to the Planet fitness in Milton GA. I expect they only want political right wingers here as today, 6-11-23, 3 TV's today are on FOX, 2 on Newmax. I asked the young man if he could put MSNBC on for me but he said he doesn't know how to work the remote. I have been a member for a month. I have requested 5 times to have MSNBC added but it doesn't seem...
Read full review of Planet FitnessBilling
I went to renew my membership today, 06/11/23 and found out I supposedly owe you money. My cc had expired during covid and I never renewed my membership, never once did I receive a letter and or a phone call saying I need to renew or cancel my membership at this time did not receive any services so I don't understand how I can owe you money please call me...
Read full review of Planet FitnessNo contract after 6 months
Midlands liberty mall... I joined pf as of 01dec2023... R99 for 6months black friday special. You can cancel after 6months free of charge as per message to me. Spoke to the pf representative faraaz in nov2022 (I still have the proof on my phone) so this contract ended 31may2023. As of 01june2023 I was charged r648 via d/o off my bank account. 05june2023 I phoned pf, spoke to the manager owen zuma who said that he could not help me. I can come collect a copy of the contract that was signed. Although faraaz mentioned free cancellation after 6months via msg, pf can't help me because that is not the deal. I will be charged r648 monthly going forward. If I want to cancel, I must give them 4months notice, and in the meantime, i'll be paying r648 for the next 4 months for nothing. This is so ridiculous that someone is not held accountable for this service. So anyone can work for and represent pf and lie to the public and the customer has to bear the brunt.
Mrs govender
Desired outcome: PF is able to assist me, as I cannot afford this R648 pm. I have proof of Faraaz's promises to me. I am the customer. I will be happy if they can help me with a less expensive alternative. DONT JUST SHUT ME DOWN
Membership
I have been charged late fees by planet fitness even though I pay monthly. I contacted mike the manager at stuart, florida club where I go on may 18th to Get this late fee thing resolved.. I found out the billing date is the 17th, due the 24th.. I said ok paid the amt due in which was $20.65, membership plus late fee on about may 25th or so... My account...
Read full review of Planet FitnessThe quincy massachusetts planet fitness manager
The the cleaning Massachusetts Planet Fitness manager by the name of Antonio canceled my account for defaming him his words not mine and a policy violation he would not give me anything in writing nothing about the policy violation not even a confirmation of the cancellation of my account said that I could re-up at any other planet Fitness but I could never come back to Quincy Massachusetts location I don't understand why he wouldn't give me a copy of it of the policy violation or the confirmation of the cancellation sounds pretty sketchy to
Accident at planet fitness downtown milwauke
on Saturday morning 4-1-23 I fell getting out the shower. The shower floor was wet, not leveled, and there were no visible signs of floor. I called the following day Sunday 4-2-23, and the customer service rep communicated to me that there were a few staff at work, and one person had to remain at the front desk always, and the other staff had to make rounds, customer service rep also communicated to writer that the downtown location is going to get remodeled in sept 2023 and the shower area in the womans bathroom is a huge concern.
To date I have not heard anything from management, and I have been to the doctor, and since then I had to medical pay bills, I am requesting reimbursement, I will also begin therapy.
Again, to date, no communication at all from management.
please send me an address to forward my bill, please check cameras, you will see there were no signs...
thank you
Kim Wilson
[protected]@yahoo.com
Desired outcome: I am requesting payment for medical expenses, and upcoming therapy, and i missed work. Where, and who can i forward my bills to?
Pride promotion
I was floored when I seen Pride materials at local PF. Why are you getting political, and about such a charged subject. I do not see promotions about Veteran suicide, Camp Hope, Christians, Veterans, etc. there are many more of these groups than being woke with pride. Many major companies have gone woke and are no longer in business. Without being rude I would say only idiots would blow off a majority of their customers by ruining their business for stock holders and franchise stores.
Desired outcome: Stop all political promotions or open it up for all
Modular stackable platforms
I'm sorry I don't have exact dates of the concern but an estimate is 3-4 weeks ago from today I asked the manager at my gym in Castle Rock, CO if she could obtain a piece of equipment for the gym because the previous Planet Fitness I belonged to at Glendale, CO had it and was not an expensive item. I wanted to use modular stackable platforms for doing dead...
Read full review of Planet FitnessCancellation of membership & customer service
I purchased an online membership. I went one time and I no longer wanted to keep the membership. I mailed Planet Fitness (Salisbury N.C. Location) a letter requesting the cancellation of my membership in April. In May I saw that the company was trying to take the payment out of my account on a membership that I cancelled. I called Planet Fitness and I spoke...
Read full review of Planet FitnessFranchised planet fitness
Joined in feb 2023 Billed 2/17/2023 went here to crowded, people sitting on machines talking on phones. Tried another day and time same thing, complained no response. Tried a third day same thing. Billed 3/17/2023, went in and cancelled membership. Asked if I owed them any more told no asked about maintenance fee told none. The ad said maintenance fee...
Read full review of Planet FitnessDiscrimination against disabled retired army veteran.
When a customer has a complaint, you ask them to email corporate, but when the person doing the discrimination is the person receiving all the complaint emails and deleting them all how do you resolve an issue? She also is close friends with the district manager who deletes the complaint emails as well. This is not a private owned franchise, this is a corporately owned location, so I know there is a regional manager to speak to, or over their head as well. To make a disabled army veteran feel so welcome he can no longer bring his service dog with him amongst many other incidents, I cannot believe e a Corportation would treat an American hero this way.
@octatron
you must be a biden voter. does this involve you? nope. do you know what happened? no. so please keep sounding ignorant. unless you want to hear from my lawyer, move along little child.
Security and safety in the facilities
Hi.
My name is Olga Perez and I am a Planet Fitness member. My club is
207 N General Mcmullen Dr, San Antonio TX
[protected]
Today 5/21/2023 approximately between 5:00 pm to 5:15 pm, I arrived at the club and went to the bathroom. There I observed a man talking with a woman in the lockers area inside the Women's bathroom. I used the bathroom, and when I finished the man was still there. I told the man that this was a Women bathroom. The man got out of the bathroom but remained close to it. I went to the employee at the front desk and explained the situation. The young man told the employee and me that he mistook the bathroom. The man got out of the gym. Some minutes later the woman got out too. Nor the man or the woman were members of the gym. There are many aspects that worry me about the situation. Can I shower or go to the bathroom feeling safe after seeing that nonmembers can enter the gym and men can enter the bathrooms? Do you have cameras? Now that the gym is offering free membership to minors during summer; are they going to be safe? Are the employees trained on how to respond to this kind to situation? If you need more information you can call me at [protected]. I am more comfortable talking on Spanish.
Stand up tanning beds
I am a member of the Planet Fitness in Derby Ct. The stand-up tanning beds have not worked for several days now. (it's going on weeks) I understand that there are lay down beds that do work. I suffer with back problems. I cannot lay flat on my back without being in pain. I am sure I am not the only person with this issue. This is in violation of my membership.
Read full review of Planet FitnessPlanet Fitness Reviews 0
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About Planet Fitness
The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.
One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.
In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.
Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:
- The specific location or service that your complaint pertains to.
- Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
- Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
- Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
- Include the company's response or lack thereof to your attempts to resolve the problem.
- Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.
Overview of Planet Fitness complaint handling
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Planet Fitness Contacts
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Planet Fitness phone numbers+1 (844) 880-7180+1 (844) 880-7180Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
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Planet Fitness emailsinfo@planetfitness.com100%Confidence score: 100%Support
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Planet Fitness address4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
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Planet Fitness social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all Planet Fitness contacts
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