Planet Fitness
Reviews and Complaints

I Ms. Erica) sign up June 1, 2008 last year. I went into planet fitness to speak to the manager Mr. Guthrie. he was very unprofessional in his line of work. He didn't try to assist me in any way. I went to closed out my membership since my one year was up. He instructed that I had a balance of $ 68.00 dollars. He said it was for the annual fees of the membership. When i signed up last year i paid 53.00 to the sale clerk instructed that the money I was paying was the one time annual fee. I very pissed off and dissatified a customer who always paid the bill on time. except for May I owe a balance of $19.00 plus $10.00. i"m disputing the $39.00 for the annual fee that I thought I already paid. That planet fitness has poor customer service with unexperience staff. They mislead me into my contract. Please someone look into this situation its URGENT!

On 12/30/2009 my husband and I became black card members which we thought would be great, as time went out we realized we could no longer take time to go. On 05/27/2009 we went to there to cancel our memberships. Since we canceled before the year we had to pay a buy out fee (which we were aware of), we wrote a check out for $116.00 total for both cancellations, in which time we thought okay thats it we are done. NOPPPEE we were wrong, on the 06-01-2009 they charged $78.00 to our account! WTH? So i called them immediately they stated that the charge is the annual renewal fee, didnt i just cancel the membership? She stated that because we didnt cancel by the 25th of May (2 days earlier) they charged the renewal fee! i think this is b.s because i just gave them $116 for a cancellation and they charged a renewal! I would not recommened anyone to go there because they are rip offs!

I had tried to call and cancel my membership in April, but was told that I could not cancel it until May 18th. I went to cancel the membership on May 31st. I had to go "in person" to cancel. This is why it took me to May 31st to cancel - as I have a very hectic schedule at work and travel. When I signed the form to cancel the woman at the counter told me that I missed the deadline and that I would be billed $39.99 for next year's renewal fee. She said she didn't have the ability to waive the fee and offered the option to call the store manager on June 1st (Monday). I just got off the phone with the manager who told me that I need to read my contract because it states that I needed to cancel by May 25 in order to avoid being billed. I told him of course I thought any sane person with an ounce of integrity would waive that fee because it is wrong. He offered to have the district manager call me. He would not give me her number - but would relay the message to her. Nice customer service there. While I have no complaints about the gym itself. I do feel that these are very shady business tactics. Who keeps their gym contract on hand to refer to. And if I had been allowed to cancel over the phone this whole issue could have been avoided. The whole thing is ridiculous. I would advise you all to keep in mind what happened to me when your contract end date comes close so you can avoid the hasssle and loosing money for nothing.

I just joined planet fitness as a blackcard member which sounds like a great deal. You get tanning, gym, 1/2 off drinks and free guest uses. However they fail to mention how dirty they are. You would think that the tanning beds would be clean. Not even close! I went in the bed there was grease and hair on the walls and a foot print on the floor. Mind you that this is somewhere you go in naked and greasey from tanning lotion and you can get mrsa, crabs, scavies, swine flu etc. When I asked for the maneger I got attitude and was told I would have to wait. Then I got some dirty looking scummy guy who is rude and tells me I should know I have to clean them myself even though I was never told and there are no notices anywhere in the place that state the beds need to be cleaned by the customers

My credit card expired in January, and Planet Fitness never notified me. They immediately started withdrawing the $10 fee. I continued to go workout unawares and unnotified. Without me submitting my new expiration date, they were still able to get my (and my husbands) monthly membership fee as well as the $10 for each account. It is now May, and they have stolen over $80 from my account. Trying to get this settled, the employees were very rude and unhelpful. We are both canceling our memberships, and would encourage everyone else to do the same.

I will start out by saying if anyone had any thoughts about joining this gym...change ur mind now. Dont let the 10 dollar membership nonsense fool you. yes this gym does have different deals where you can join for very cheap but you're much better off paying a bit more money so you can deal with people who actually care every time you want to work out. this leads me to my next point...THE STAFF. they are beyond rude. i was amazed at how employees could get away with treating their customers the way they do. there was one incident where i went and asked an employee wen a better time to come was because the place was packed beyond belief. the fat meathead of an employee replied "HA" and that was it. the way these people handle their customers is very poor and in fact outrageous. also, the small gym is always packed... while i realize that most gyms are crowded during the rush hours...this is simply out of control! really its a fire hazard. if ur thinking of going during rush hours be prepared to wait in a long line to use anything. even wen it is not the rush hours it is still packed and none of the cardio machines are ever available. so what was supposed to be a quick hour and a half workout turns into a 3 hour ordeal. this place is ###. there is so much time spent doing nothing there because of its size and capacity there is always a line. so when you're working out be prepared to have half the gym staring at you while u work out because theyre waiting in line and have nothing better to do. their area for abs and things such as yoga is about the size of a big bathroom. no joke. another thing about the gym that i dont understand is they do this thing like once a week where they order a bunch of pizza there? ok yea i mean that makes perfect sense because i love to smell greasy pizza while working out haha u kidding me? they also have toasters and bagels for in the morning so when i work out the smell of the toast and bagels and stuff definitely motivates me hahah give me a break. dont even get me started on the "lunk alarm"! again this place is ###.

I was in Planet Fitness's White pLains location on 5-9-09. It was 20minutes to 6:00pm when my boyfriend and I arrived. KNowing that the last tanning session was at 6:20, we both signed up for that time slot. After working out, we went over to the desk to tell them we were ready to tan at about 6:18. Someone had crossed out my name, put theirs and already gone in. NO other beds were available. All the assistant manager said was "Sorry". I went over to knock on the tanning room door and a female employeee immediately ran up to my boyfriend and I and strated yelling at us that we weren't allowed to knowck on the door. I went back to the front desk and asked why they were not doing anything about it and the assistant manager informed me that it is not their RESPONSIBILITY to monitor the tanning beds. (? then whose is it?) The female employee told me to stop raising my voice and continued to scream at my boyfriend and I when we informed her that we were being rude. She told me to "shut up" and get over it because I wouldn't be allowed to tan anyway. She caused a huge scene and was so unprofessional it was disgusting. She then gave us both the MIDDLE FINGER as we walked out of the gym. When my boyfriend went back in to ask for her name and the corporate number she said that we were just going to complain because we were discriminating against her because she is a minority. I teach seventh grade in the South Bronx (at a 100% non-white Catholic school) and am definitely not racist by any means. When I called upon arriving home the asisstant manager hung up on me three times and refused to tell me when the manager was coming in. How is this ok for a paying customer to be treated like this. I have been going to Planet Fitness for 6 years and recently upgraded to the black card membership specifically for tanning privelages. And there is no corporate number? I will not rest until the female employee is reprimanded (at least) or fired. Someone has to do something about all these complaints!

I have been a member of Planet fitness for 3 years. I have switched from one location to another. I started out in the Springfield MA location, then Enfield CT, and now Delmar. I would never say they are a top of the line gym, but it is clean enough and quiet enough for the money they charge. If I was paying more than $20 a month I could see complaining about old machinery or lack of variety, ect. The fact of the matter is that you are getting what you pay for: a small gym with the basics.
When I started going to the albany location, i was pleased. It was quiet, clean, and everyone seemed nice enough. The warm weather has recently set in. I kept mentioning to my friend how hot it seemed in the gym. At first I dismissed it and assumed it was a natural reaction to working out. But I noticed the thermostat in the gym one day. I snuck over and read it. The thermostat said it was 78 degrees in the gym. I dismissed it and thought, well maybe they aren't ready to turn the AC on yet. I then decided to go tanning, something I don't normally do, but I thought since I had a wedding coming up, it might be nice to get a little color. I got in, lied down and after 5 minutes it got so hot in the room i almost passed out. I ran out and ran to my car.

I went back the next day to discuss the issue. They told me that the AC was broken and that they were not sure when it would be fixed. I told everyone I knew about this. They too started to complain seperatly. The gym told us all the same thing. They told us we could go to any of the other planet fitnesses if we wanted, since they all have working AC. My friend made the point that she was not about to drive an extra 30 minutes to work out because the gym was unwilling to fix a fundamental problem with their service. They told her "sorry our hands are tied."

We are now looking for a way to either quit without being charged or some how make them more apologetic about the issue.

If you would like to talk to someone at the corporate end of planet fitness call [protected] ext 104. His name is Mark

My Son joined the US Marines on January 20, 2009. Before he left for Boot Camp he cxl'd his memebership at Planet Fitness. However they continue to bill him and charge him late and services fee. He left with a zero balance and now they have an outstanding balamce of $180.00. We have called them and told him that my son cxl'd his memebership, that he is in Boot camp, and that they should not be charging them. They just ignore our phone calls, are refuse to respond to any of our inquiries...all they keep doing is charging him and adding late fees. This is disgarcefull that they are allowed to continue to do this especially to someone who is serving their country.

I was given a one year membership for one year at planet fitness for xmass.I started in jan 09
in feb the next month i was tranfered for work to another state (with other planet fitnesses. I told them of the situation and asked if i could use the 10 remaining months at another location because I had moved an over an hr away each way . They siad no because it had already paid for in full and if i didnt get the cheapest option i could have. I explained it was a gift and my sister was trying to be nice a pay it in full for the year as a presant she wasnt being trying to be cheap. The staff was always eating their take out food behind the counter and you had to flag them down to pay for you waters and i had to strain to here the music playing .

I am finding it impossible to cancel this membership. They will not cancel by phone, the haven't canceled when I returned a bill and noted the cancelation. They will not cancel in person. This is a scam and I will never take another membership with this gym nor will I ever recomend anyone else do so. I was never advised at the time of taking out this membership that there were problems to cancel the membership other than a required amount of time to be a member which we have completed. Can you suggest a way to get the message to this company that I am no longer a member and will not be paying any further bills. Thank you Debbie Kenny [protected]@comcast.net

my husband went to planet fitness a total of two times. The location where he went is not clean at all. The showers were not clean with paint chipping all over them. The machines were not clean after people used them so you saw dried spit and sweat on the machines. When I called to let the location know that my huband will not be coming back because of the unhealty conditions of their fitness center, I was told I would have to pay. That is no problem, but when I went further on to ask about speaking to a manager the man on the phone (mike) was giving me different times to call back and then in a harsh tone state " look lady" and laughing when I told him that was rude. I would advise everyone to be careful joing a fitness area that does not like to treat their customers with respect.

I joined this gym almost a year ago & chose a black card so my husband could go with me on occasion. I was happy about the theme of a "no judgment zone" because it can be intimidating being around hard-core lifters etc. even if you're in great shape.

I went in for my instructional visit to learn how to use the equipment. The trainer was told I was there, yet I proceeded to wait 45 minutes for him to condescend to meet with me. After all the wait, I was given a cursory 15 minute instruction on the VERY basics with no instruction at all for the treadmills, ellipticals, etc., despite the fact that I told him that I was unsure on these newer machines.

In the subsequent times I've been there it has been like any other gym, but worse. It is always crowded beyond belief. The staff is generally too busy working out or hitting on the clientele to be of any help. And no judgment zone?! Someone needs to walk in there and decide for themselves! The vast majority are early to mid 20's and in phenomenal shape. More power to them, but the staff is supposed to be curtailing the muscle-shirted, oiled-up strutting & grunting that thrives there.