Planet Fitness
Reviews and Complaints

On 06/03/2014 I went to Planet Fitness to cancel my membership and to inquire as to why I was charged a $29 yearly fee yesterday on my checking account when my fee was not due until October. I first spoke with Assistant Manager “Dan”. I informed Dan that I would like to cancel my membership and
also that I had been charged a $29 fee on my checking account on 06/03/2014 that I would like to be credited back to my account. He immediately stated that he could cancel my account but only a manager could credit that fee back. He looked up my account and noted that my yearly fee was due in October but could not give me an answer as to why I incurred this fee now. He stated that the yearly $29 fee “DOES NOT” show up on their computers; only the corporate office gets that info. He then said that I would
have to go home and bring them back a bank statement showing that the fee was taken out. I was perplexed! I asked him to call the corporate office and get the confirmation from their records. Why should I have to be inconvenienced when he could get that info himself? He continuously stated that he DID NOT have the number for the corporate office. I expressed my displeasure with his nonchalant and dismissive attitude and told him that I found it hard to believe that he did not have a number for his
corporate office. As I was waiting for him to print up a copy of my payments thus far, he continued to argue with me and increasingly became angry that I did not except his dismissive behavior nor did I believe his claim that he had no way of contacting the corporate office and could not verify my payment. While waiting on me he then rolled his eyes at me with a “to hell with you-how dare you question me” look and abruptly walked away to help several customers who had just walked in. I waited patiently while he did this. He came back to the computer, grudgingly, to help me and the phone
rang. He picked up the phone and continued to ignore me again and proceeded to start to enter the customer on the phone’s information in the computer to look something up for them. (Please note: There were 2 other employees at the counter at that time, AND THEY WERE NOT helping customers! He could have let them help any new customers that came in or called while he finished with me.) It was then that I became angry and stated, “Are you kidding me! You’re with a customer and you’re going to ignore me and help that person on the phone! Where is the statement of my charges that you were going to print for me?” He again became angry. Because he was ignoring my request for a copy of my charges, I asked the girl behind to counter to print one for me. There is only so much abuse a person can take and I became angry when Dan continued with his dismissive behavior towards me. I told him there was no way that I believed that he could not call the corporate office and resolve this. I then told him that I believed that he was just too lazy to do his job and that he wanted me to be inconvenienced and do it for him, by my having to go all the way home and print up my bank statement for him. I also informed him that I was not an idiot and was sure that they purposely did this to customers hoping that they would give up and not pursue their refunds. At some point the manager, "Andy, " (apparently none of them have last names!) came over and immediately became just as rude, obnoxious and demeaning as Dan. He continued to spew the same silliness that Dan did (of course standing by his co-worker). He kept repeating the same thing that Dan did; that they did not have access to the records of the yearly fees; and that they did not have a number for the corporate office to verify my payment; and that I would have to go home (do their job) and bring back a copy of my bank statement. He continuously interrupted me and tried to demean me by yelling over me; which, in my opinion, was an attempt on his part to provoke me into stooping to his level. The girl finally gave me a copy of my statement and when I looked at it I observed that the $29 fee I paid in October was, in fact, listed on the sheet. I then showed it to both of them, to show them that they did, in fact, lie about their not having access to members’ yearly fees! Andy could not admit that they outright lied because they were too lazy to look up the information, so instead he said, “Well, I still can’t do anything about the $29 fee without seeing your statement because it’s not listed on here!” I said, “That’s why I asked you to call the corporate office.” He kept yelling and belittling me in front of customers and I told him I would be back with my statement. I then went all the way home, copied my bank statement, and returned with copies. Andy came back up and immediately very angrily stated, “I looked it up and that fee was for West Boylston, not us!” I said, “Well I guess you were able to look into the fees without my having to go all the way home to do your work after all!” I expressed my displeasure with their lack of professionalism and he then yelled, “You can leave now and don't every come back! YOU ARE NOT EVER WELCOME BACK HERE!” That was a very rude obnoxious thing to say in front of staff and customers, especially since all I asked was for them to research a charge that should not have been taking out of my checking account. As I was still at the counter he then mumbled “f*****g b****” under his breath, which was totally uncalled for and unfortunately got a rise out of me and I responded in kind. I am sure that he said that to me to provoke me into a confrontation so that all anyone would see was me losing my temper, not knowing what he said to get that reaction. As I was leaving he was still ranting and yelling "Get out of here and don't ever come back!" As if I would! I assure you that AT NO TIME was I disrespectful to either Andy or Dan until they continued to treat me in a rude, discourteous and demeaning manner. The bottom line was that they did not like my questioning why they would not help me. How dare I question them?! I went in there with a question about the $29 fee, and to cancel my membership, NOT TO BE ABUSED AND BELITTLED! This could have been resolved immediately had either of them done their jobs and taken the time to research my payment. They obviously lied when they said that they could not look up my payments because Andy looked it up as soon as I left the first time, by his own admission! I will go thru the bank regarding their over-charge on my account, but BEWARE, Planet Fitness hires immature, unprofessional, rude, obnoxious children as managers and assistant managers.

I have been a member of this gym for years since it has opened and never had an issue till this year. They withdrawal money for random 'rules' that you NEVER agree too. Isn't that illegal? If I would have known they would withdraw $40 for a 'yearly membership fee' I would most definitely have put money in my account or just cancelled the membership. Now I have $80 dollars to pay because of over draft fees. When I called them about this deduction they said 'oh a lot of people have called in about this' so what they're saying is no one was aware of this? Total waste of money. I'm canceling my membership and going to a better gym.

I've had my membership for over a year with planet fitness. And every month they have been withdrawing their membership fees out of my account with no problems. Something happened with my credit card on file and it started declining the fees. Instead of sending me some type of notification or even calling me, planet fitness allowed my account to acquire fees because of non payment. I now owe $125, because of their negligence. Maria from the GUNN Highway franchise in Tampa, stated that they have to many members to deal with to be keeping up with their accounts and if I had came to the gym more often I would of known of the problem with my account. Because of my work and daily routines being a single father of 2 kids, I don't always have time to go to the gym. I'm very frustrated over this because if I don't pay it'll go to collection and damage my credit. This is the only business that does not contact you when their is a discrepancy in your account, they just allow it to acquire fees until you show up to the gym again.

This is the 2nd time that a black person will start singing. It is very annoying to hear someone sing, let alone clearing there throat or coughing. The 1st time this happened, I asked Mike do I have to put up with this black man singing and Mike said no. Mike went and confronted the man and it was over. Today May 6th a black lady starts singing and praising the Lord, I asked her to keep it to her self, in the next moment she cursed at me, I went to the front desk and Matt says there is nothing he can do unless it is offensive. I told him it is offensive to me to have to listen to that. I did not realize Planet Fitness is for those wanna be singers. I am going to quit my membership. A word of advice, you must cancell your credit card account when you quit your membership, otherwise they will continue to bill you

My 14 year old son was dropped off from baseball practice while my husband and I were within 5 minutes of finishing our workouts. The manager came over and told my son he had to leave! She said they needed to use the chair for someone who actually needed it! I cancelled our $20 gold memberships on December of 2013! We're still getting charged after signing all papers to cancel. I just spoke with a manager he advised me to call corporate. We have gold memberships which allow us to bring a guest! My son is a shy kid and hates congruent action. He left and waited outside for us! We didn't even know where he was!
Do not give them your business. Horrible management. Treadmills are more productive than their staff.

Signed, Christin of Cinnaminson NJ

After over 10 months of no activity and resigning from the gym they started a withdrawl again in january. I called planet fitness and my bank. Bank of america (Boa) put a stop payment on the vendor. Guess what? Then vendor changed the name to planet fit4321 and took another charge out in feb. Boa says that they never see that from a gym only loan companies. On the phone now with local gym in vancouver (I live on the other side of the state now) and they are trying to fix. After almost a year of no activity all of a sudden they steal money for two months. Guess what again? The vancouver location said they would refund my money if I drove 12 hours round trip and spend approx $200 in fuel to deliver in person a statement regarding the theft. 12 hours and $200 to recover $43. They blamed corporate.

Keep your eye on your account even after cancellation. I just found an attempt to withdraw a monthly membership fee years after cancellation. I checked with my bank and no attempts in the last year (making sure I didn't miss anything) so I called Planet Fitness Corp and they couldn't do anything except contact the Portland, Oregon office since it's "independent".

Surprising to me to see the attempt on my account so i'm warning those out there that HAVE CANCELLED to monitor their accounts for attempts like what I just found.

My name is Hermann Jacques Keyser, ID No, [protected], hence cancellation of account in 2004 at Claremont Cape Town,

I am requesting that this matter be rectified and immediate cancellation is done.

I have a reference NO [protected] Planet 131231 due to cancellation it is illegal to still deduct any payment from a client. Hence cancellation were made.

I feel that they owe me money.
Please phone me on [protected] Hermann Jacques Keyser.

CGM Platinum CGM.[protected]@planetfitness.co.za via ndr.rocketseed.com
Jan 2 (8 days ago)

dylan.[protected]@planetfitness.co.za
to me
Hi There, please note I am currently on leave untill the 6th January 2014

TO DATENO ONE HAS PHONED ME AND I HAVE BEEN WAITING FOR AN ANSWER FROM AN AGENT. TO DATE NOTHING. +[protected]

I ask Ashley at Warren Gym if I could pay my bill a different form of payment she told me the only way is through my checking account. I told her I know longer can pay through that checking account and I told her if my account be debit they will not be able to collect the money. She told me in an sarcastic way that the only way you can stop payment is cancelling your contract with Planet Fitness. I told her I been with Planet Fitness for 1 year in 1/2 and I have to cancel my member because of a 10 dollar payment that I can come into the gym to pay my bill. I think Planet Fitness is unethical on how they treat their consumers that on longer could pay by checking account. That is a form of slavery. That the Consumers don't have say so on how they can pay their money toward their fitness bill. Planet Fitness loss a paying customer because I can't pay through my checking account.

I was running on the treadmill yesterday evening (Friday November 15, 2013) when all of a sudden the lights went out and came back on. I just kept on running. I thought a switch was accidentally flipped, but than a few minutes later it happened again. The employee came over and I asked what was going on. She told me they were closed. I said "is this your way of letting someone know?" and she responded with "yes". I told her I wanted the name of her supervisor and HER name, so I can make a complaint. She responded back with " I don't give a F!%k WHAT you do"! It is VERY dangerous to just turn out lights and poor business practice. If I tripped or got hurt on the treadmill because it was pitch black because I couldn't see and didn't expect that the lights were just going to be turned off I would be going after Planet Fitness to take care of my medical costs. I intend to make a complaint to her manager about what this staff member is doing because they need to know this is happening and to immediately put an end to it!

Scam don't sign the contract after 6 attempts to cancel after the 1 year contract terms, we moved to another state that doesn't allow these scammer franchise owners to rob people. So we attempted to cancel via telephone, wrote a letter attached the original contract and had it notorized and sent to the location where we signed. In an attempt to separate my husband and I from our money they must have trashed it and pretended to not receive it. Months later and hundreds of dollars later I went into the location while in town for a funeral and the manager was rude and not helpful whatsoever. Corporate was even worse explaining that they are all privately franchised thieves, saying if I go to the website it will have an email address contact for the owner and if I want a refund I need to go through them. Long story short she LIES! There is no such address. I plan to tell everyone I know what scam artist they are.

On thursday August 29 th 2013 i went to planet fitness for a workout. Once there i got on the treadmill to start my 50 min. workout While on the treadmill i notice these 3 guys who were already using the weight machine, the one that you have to put the different size weights on to i guess you call it bench press. 20 mins into my workout I noticed this young man come over and ask about using the machines. I can tell that the guys made the statement that they were still using the machine. in the remaining time on the treadmill i notice the young man come over to these guys 5 more times in attempt to use these machine. I got upset because the time these guys was on these machines i noticed them talking on their phones, texting, standing talking to each other and one guy actually several times walked away from his machine leaving his shirts on the equipment so no one else could use the machine. I went over to the desk and complained to the young girl at the dust who showed no concern at all. i was so frustrated that i cut my 2 and 1/2 hour workout short went to the desk again put a comment in the comment box, then asked to sreak to a manager which i did but I felt he was a bit concerned either. Working out is my stress releaver, but this day I left planet fitness more stress than when i came. I hope they can correct this situation. even though I strongely concidering leaving planet fitness i hope noone else will encounter this kind of behavior.

Went to cancel my membership after I broke up with my boyfriend that attended Planet Fitness and my year was up so I would not have a cancellation fee, since the employee's and managers were friends with my boyfriend they would not let me cancel unless I paid them almost 200.00 which I did not owe nothing and paid for the next month which I never even used do to the bulling and harassments I was getting from the employee's there. I can not find no other way to cancel other then the gym I went to and they sure won't do nothing for me because they are all children there sticking up for a friend when he was the one that was cheating on me and the reason for the breakup, something needs to be done about this and a way to get ahold of the main office.

I joined the health club and every thing was fine until i switched locations after moving to another city. At that time i found my bank account being charged twice monthly for the health club membership. The company planet fitness reimbursed me for the money and five months later i found I m still being double billed. With today s economy i cant afford to just give these people 10 additional dollars a month wtf.

signed unhappy in ravens town

I was injured in a terrible accident on May 4, 2013 which resulted in me being on crutches. I called Planet Fitness to suspend my membership and I was told that I had to have a letter from my physician. I got the letter from my physician and I called back and asked for a fax number. I was told we don't accept faxes you have to bring it in. Well, it's been extremely difficult to bring in the letter until I got off the crutches because I was in just too much pain. When I got off crutches I take the letter in. These are the WORST and MOSTunprofessional people in the Customer Service Industry! When I approached the desk, and told the person that I needed to speak with a Manager, they were so adament about helping me and of course, they couldn't. When they informed the Assistant Manager, she couldn't help me. However, she informed me that the guy behind her, Mr. Patterson was the Manager. Here I am standing on one foot back and forth (due to my injury I couldn't stand long) for over 30 minutes (keep in mind no seating was available and they didn't even bother to offer water (it was hot in LA that day) While he continued to look at me back and forth (the Assistant Manager was pacing back and forth with my letter and Membership tag in her hand and I didn't feel comfortable with that being in her possession because she was handllng the letter and membership tag carelessly). Finally, he got off the phone and never did he introduce himself. He just looked at the screen and looked at me like I had the plague. Then he tells me that there's NOTHING he could do to help me because I purchased my Membership ONLINE! Why would a company "offer" online purchasing if you are NOT going to Honor the online Members? I'm soo frustrated with this company. Yes, I had my creditcard company to suspend any and all transactions from Planet Fitness. This is HORRIBLE because things happen and not only that, WHY did Mr. Patterson inform me that he was a Paramedic?! NOTE to everyone... if you get injured and need paramedic care please make sure you request that a Mr. Patterson is NOT the person to attend to you because he is the MOST RACHETT unprofessional Paramedic I've ever met.

I had no complaints about Planet Fitness till today when I cancelled my membership. I tried to cancel twice. First time by phone and was told I had to put in writing. fine ok. Second time went to new gym that is closer to my house. They said I had to go where I signed up Fine ok. Was also told I could cancel with no buy out since my membership just hit the one year mark in May. I was told make sure I did by June 10th so that I did not get charged for another month so I went in today and was told my last bill would be $39.99 for my annual membership no one ever mentioned this. So I will not recommend anyone to Planet Fitness