Planet Fitness
Reviews and Complaints

My name is Victoria Mcclendon. Yesterday I was told that I would no longer be working at planet fitness. So they let me go. But when I went back to get more information on why I was being released no one could give me a reason why I'm being let go. I'm need of help. I'm student in college and really wanting my job back. I have great customer service.

This incident happened more than a year ago. I had a membership with Planet fitness for 3 years and had to stop going for some time. When I was finally able to show up again in the beginning of 2016, i was told that I had a balance and needed to pay it. In the summer of 2016, I received a balance waiver. Waiver cleared my balances. Oh so I thought. I never received a bill in the mail. Ever. They claimed they sent me one. I dont believe them. I decided to join the gym again and signed up online in April 2017. When i showed up, I was told that I cant come in because I still owe money. I told them about the waiver and was told to bring it in. I brought it in today May 1, 2017 and was told that the waiver does not clear my balance even though it is stated clearly on the top of the paper in bold letters. I spoke with the manager and she said the same thing and so I asked if there is someone else I can talk to and they gave me the area managers business card. I doubt she is going to help me or even return my message. I dont know what else to do. I should not be held responsible for something I was not aware of. Everyone at that gym does not know anything. They have not helped me at all.

I was treated very rude and disrepectful by the staff at the East Flamingo location in Las Vegas. I showed up in my gym clothes ready to work out ready to sign up for a membership and I was denied entry. I submitted to the staff my debit card, credit cards, state issued ID, my insurance card and anything else I could including logging into my online account. I was still told that they did not believe me as some people lie about their bank account number and they wanted to see it electronically. I had nothing on me I wasn't told this earlier in the day when I went to the same gym. I was told to come back and was not given any other option. UNBELIEVABLE the way I was treated. I then went to 24 hour fitness and joined with no issues. The staff needs to be fired.

I wrote a letter cancelling my membership on 3/20/17. The letter was sent by certified mail showing it was received 3/22/17. It was signed by a Planet Fitness manager, and they still billed me for April's membership fees. They said they never received it. Oh really, that's why I have a signature showing it was signed for. It's also funny my membership is showing cancelled and my husbands is not. We both signed and dated the letter. See someone at the Pflugerville location is not doing their job. Due to this, I will never join another Planet Fitness again.

I've been a member at the freedom Drive Charlotte location for 3 years. Today I was going to use a machine and I was told I couldn't because it was a 30 min station. If I wanted to use it I had to do them all or he would have to ask me to leave. I was there with a friend that just joined because I told him it was an awesome gym. The planet fitness employee got pretty loud about it. Ask me to leave cause I wanted to worout that's not ok.I am a Manger at a Club in downtown Charlotte so I know customer service and that was bad. I'm not asking for nothing. I just want someone to knowatch this guy is not good for business all of the other employees are awesome.

My mother in law went to swim in Jan and her body skin became reddish and itchy during her swim, so she went to ask the staff what is happening with the swimming pool, they said nothing is wrong. She then went to shower and found her swimming suit became twice the size and her throat became very dry and itchy, so she could not talk and started coughing.

Her condition lasted almost 3 weeks and when she recovered, she went back to the gym asking to speak with manager, the reception just said the manager is not in and asked her to drop an email to him. But never provided the email address!

I then drafted the complaint letter for her and she went to the gym again with her friend, then the receptionist said they can leave the letter there and they will hand to the manager.

Up to 28th Mar, no one has contacted my mother in law whatsoever, so i have sent a cancellation notice to customer service on 28 Mar evening with the reason because the complaint was not addressed, my mother in law's swimming suit and suffering was not compensated or being resolved. I then got an email now saying we need to pay R627.50 to effect the cancellation, or we cannot cancel it. But again, no mention of our complaint whatsoever.

Very disappointed with the way they handle my mother in law's query and not sure where else can we go to get it resolved.

Ever time I come in planet fitness I see this girl she always has something to say to me about my bill I believe last Thursday she said something to me about my bill being due but the other day I talked to a guy and he put it in the computer saying I was going to handle I asked the girl did she see it she said no but I got a email sent to my phone telling me he did Friday again she said something sat & sun I take care of my grandmother so I didn't come to pay but today Monday I wanted to pay it and the girl says I have a $10 late fee this whole time I never received one my fiance and I got are memberships and pay the same time so why doesn't he have a late fee I could tell the girl has a problem with me she's always staring at me making me feel uncomfortable I don't want to deal with her and I don't want her in my account it was her that gave me a late fee after already talked to the guy Noone else bothers me but this girl and she wouldn't even except my 20.05 cause she says I have a late fee what type of stuff is that maybe if she did more work instead of giggling and worry about me.

I made a rash decision and joined this gym. I worked out once and after thinking, I decided to cancel. My passion is spinning and these classes are not offered. I had been unable to work out for 3 years because of cancer and surgeries. This was my return to the gym. I realized I took to long to make the decision to cancel and management is not willing to waive the penalty fee. I am very frustrated, the manager doesn't care about people getting healthy, he cares about keeping the fees. Think twice before joining any Planet Fitness. They have been given a rating of 1.5 stars out of 5 by Consumer Affairs.

P.F in ledgewood NJ on route 10 is disgusting! The bathrooms are dirty and smells. Showers are black with stains all over ! The entire gym lacks ventation and the smell of smelly body odor is so bad your workout is quick. Personal don't come out of the back room to at least dust the equipment which are dirty. This is the worst P.F gym ive been which I'm a black card member . STAY AWAY FROM THIS DUMP !

The Middletown, NY Planet Fitness location has been under construction for 4 plus months. Bathrooms are a still not fully functional. Only one stall had toilet paper, which is still not in a dispenser. The cleanliness of the bathrooms is not maintained by the staff. The are dirty and at times have no toilet paper, paper towels or soap. The staff can usually be found hanging around the front desk, which is also still under construction, and unless directly asked do not check the paper towel, spray disinfectant or cleanliness of the facility. This is totally unacceptable and I will be posting this same information on social media. I also would not recommend this location to anyone. This location is obviously poorly managed.

I was gyming at planet fitness bedfordview on the 10 march 2017 at 7pm when my phone was stolen from the free weight section. Upon reporting the theft to the manager nompilo, she allowed me to review the cctv footage of the section where the phone was stolen. The cctv footage clearly indicated that the cleaner sthembile had taken the phone after sassing out the area to see if anyone was watching. He purposely rolled a dumbbell that was racked to the area where the phone was located, and cautiously picked the phone up when picking up the weight that he had rolled. I confronted him asking him to please return the phone but he insisted he had not picked up the phone even the there is evidence on the footage clearly showing he picked up the phone. The receptionist called the manager shaun who refused to speak to me. The following I returned to planet fitness to get sthembiles id number to report the case to the saps. He refused to give me his id number or surname, which I then called the police to come assist with the case report at the gym. The police told nompilo to show them the cctv footage, however she refused. We then called shaun for assistance and he very rudely refused for the police to view the footage prompting that it was after office hours and I needed to come back on monday to deal with this. The police insisted to shaun that the cameras are there for the client’s protection and shaun implied that the cameras are there for his protection.

This is utterly disgusting and I felt like I was the criminal in the matter because of the way the planet fitness staff treated me and my situation. Surely the gym should be a safe environment however now I feel my safety has been violated since sthembile escorted two other gentlemen to come and intimidate me by sitting in reception and staring me down. How can the gym allow for two strangers and non-members to gain access to the gym and intimidate clients who have had a cellphone stolen from client by an employee of the gym? They are protecting a criminal above a paying client who is using the gym under the pretenses of a safe environment.

I am disgusted about the service of the so called managers of the gym that are meant to assist clients.

Hi im just warning anyone thats thinking of using planet fittness in mishawaka in. I complete the year of service with planet fitness and called to let them know I dont want to continue service with them. I was to ok and the person checked my acct and terminated it. Months going by and and I received a new replacement card from my bank. A few months later I revived payment owed on our acct total of $400. I called my bank the said they cant stop the payment because its been months and over 60 days. The general manager of planet fittness said he has know record cancellation service and will not refund. But we will glady cancel again

I am Stalin, I am a black card member, feb 23 12. 30 am I was requesting for hydro bed service and I already saw that number 5 no one there but it's running and number 6 bed lady laying on the running hydro massage and one guy sitting on the same bed giving boob massage to her and kissing trying to make her nude but there is two staff on the front area I report this but no action they took she said they are lovers so it's fine, they have only two hydro bed number 5 it's free but running Pf staff said you can not use even he didn't using it you have to wait so I wAit - later staff gave me number 5 bed when I go there they are doing sex and the boy is fingering the girl on the bed so I told the staff they didn't took responsibility so I quit the club- please tell them to take care fitness club for all members

At the District Heights, Md Location -Multiple of the guest that I have come with me have Constantly Complained to me about the Ongoing Mistreatment & Rudeness from the Manager (A Woman named Tee). And now this Woman has had a lower level Employee Relay to me that "She'd have me Terminated From This Location." I Usually just tell whoever my Guest to ignore it, but Now This Woman's Unprofessional behaviors have turned into Threats.

I have been long standing customer of planet fitness Parkside Ave. I received a notice to upgrade from a $10 plan to a $20 plan. January 2016 I went on line to upgrade my plan and when I did So the the directions on the screen stated I had to go to the planet fitness site where I was already a member to complete the upgrade. I went into the planet fitness site at parkside to complete the upgrade. While there I inquired about why couldn't I complete it online and the associate informed me that I had to cancel the $10 plan and ensure that the upgrade went through. After sometime I was informed by my financial institution after an identity theft that Planet fitness was billing for the old membership as well as the upgrade. So, I call and the personal trainer was very rude to me as I tried to explain my concern so I asked for the manager. After explaining to the manager my concern he stated that he would look into it and get back to me. After months of trying to obtain a credit for the double billing the manager informed me to bring in my bank statements, he said this was the only way to resolve this. So, I had all bank statements pulled from 2014 to date. I went into the office to prove what was mistakenly done and the manager began to renigg on what he informed me to do to obtain my 8 month $10 a month credit. The manager never even looked at the bank statements he asked me to bring in an informed me that the if I thought I was going to get any money back that NO Planet Fitness give refunds. So, I asked if they would credit my account, he said no!

I said after you told me to get all these bank statements so you could see the overpayment you mean to tell me it's nothing you are going to do about this ? He said no, and he said no matter who I tell or complain to the corporate office is not going to help me.

This has been the worst experience I have ever had and for the manager to lie to me. At this point I will never use any planet fitness gym ever again.

This is a rude and dishonest establishment.

I called the planet fitness call centre to inform them that my son has moved to potch to study... we found out there is no gym in potch and that means planet fitness can supply a service to us as a paying client... i am the consumer and requested the contract to be terminated ... i was informed that my son has to Pay R700 for the cancellation... well i am not.. if there was a planet fitness at potch i agree that we have to pay the cancellation but planet fitness can supply my son with a gym service so as i see it planet fitness needs to waver the penalty and cancell the contract without penalty ..

i asked the call centre to put me through to management and was informed there is no management ... it a rule and thats how it is... sorry planet fitness this is #### service... and u are not looking after the consumer...

u need to get in contact with me ASAP

At planet fitness somerset I had an issue. After being in the gym for 2 hours I left. Within 3 minutes I came back in because I forgot to fill my water bottle as I sometimes do. So I walked right in and straight to the water fountain. Now I just walked passed this guy 3 minutes ago as I was leaving. While walking to the fountain he says I have to swipe in. I said you just saw me walk out. He hunts me down close to the fountain getting loud and saying I have to swipe everytime. I said I was just getting water and he proceeded to make a scene and try to get loud. Ive forgotten my water plenty of times and never had this issue. He was very unprofessional. Ive been going to this gym for about 3 years now and never had an issue. My contacy number is [protected] trevor brooks

I cancelled my subscription and I was charged 58.00 on top of that my annual fee came 2 days after and according to your policy is nonrefundable i belive that you should give me back my 39 dollar fee because i have a legit reason my niece can't no longer use it because she went off to college or at least give me something back in service to make the customer relation peaceful.

I've been at the peekskill planet fitness since it opened. I just started the blackcard membership, it's only been since like... Three months. Already they've taken out the annual membership fee of $39. When I called today to ask why already and for them to explain it, the lady that answered the phone got smart. She shouldn't have given me attitude when it is my money. I thought that an annual fee was annually or when you started. A year after that.

I was a member at the New Iberia, Louisiana location of Planet Fitness. Planet Fitness has a policy that requires you to scan your membership card upon entering. Because I own a trucking business I am always in a different vehicle or my trucks are in the shop so I never have the same key ring with me. This means it is hard for me to always have my scan card on me. On a few occasions I did not have my scan card on me and I was rudely told by an employee that I would not be able to enter the premises even though I showed picture I.D. I explained to the manager my problem and she seemed understanding and told me to just ask for a new scan card if I didn't have mine. This seems like a bigger headache than just having them enter my name, but oh well that's their decision. The next time I went to workout and didn't have my card I went directly up to the manager and told her I didn't have my card. I asked her if that was going to be a problem and she copped the biggest attitude and started belittling me about the importance of having my card. After her rant I did snap back at her that I didn't appreciate being fussed at about such a small issue or made to feel that I didn't belong at a place that I pay a monthly membership for. She told me that she didn't like my attitude and her solution to the problem was to cancel my membership on the spot. After a week or so of trying to contact the regional manager he finally called me back and in short said that the manager said I was arrogant and didn't want me as a member. He was unapologetic and it seemed to me like they are doing too well as a business to worry about unhappy customers. The New Iberia location has a real problem with employee attitudes and it seems to be supported by their regional manager. I am happily enjoying another gym in the area and would never consider going back to this rude environment at Planet Fitness.