Plato's Closet
Reviews and Complaints

I am a faithful customer. I bring in clothes to your store every week and I also shop. But after today I will not be returning due to the horrible customer service I just experienced with Candice the cashier. When I first arrived I was not greeted or tended to. I filled out the paper on my own. I was told my clothes would take an hour and a half and when I called she told me it would be 5 more minutes. I came in and waited an additional 20. When I asked if my clothes where done and she rudely said "can I help y'all" after I had already told the other cashier what I needed. I then continued to wait an additional 10 minutes and when I felt it was taking too long I went back to the register and asked were my clothes done & she sarcastically said "I'm waiting on the register" but it was very apparent that she did not want to help me. So I nicely asked her why she had an attitude and she said she didn't but it was obvious she did not want to be at work. When I was leaving she was talking about me to her coworker and when I asked what the problem was she rudely said "bye". This experience ruined my passion for selling clothes and buying to Plato's.

I tried to return 2 items that did not fit. The tags were attached and the items were never worn. I was late returning them within the 7 days due to my daughter being in the ER and then we were out of town. I do not want my money back and I just asked for a store credit as I shop here often and always spend $50 or more each time! I was told I could not return them but they were willing to buy them back (at less than half of what I paid for them!). I find this very disappointing, I feel as though you are not out any money as I would use the store credit and end up spending MORE!

As I was walking around the store I could here him saying things about not taking anything, so I get a POA. So I asked wat they was taking I get a list, and on it says long sleeve b/u. I had a ton of long sleeve b/u and wen I showed them they could not give me a answer on y they didn't take them, but the real answer is I brought about 4 containers of things, he looked at maybe half a container and made some slick comment, and it was done, there was no way they had it finished that quick, this guy was obnoxious, to point that I made myself leave the store for a min, I will never come back nor will any of my family and I deal with 2or 3 different Plato's and I might just stop all together.

I was in there Thursday and was going to purchase a jacket for my friend and I purchase it and the lady said she would change the price from 35.00$ to 20.00$ cause she thought it wasn't worth that much well the manager at this location told her to stop because this was a new purchase from the store when I know it was a month old she is racist and evil she treated me like a piece of dirt I will never go back in that store and I will make sure everyone knows what she's about and u won't have many customers continue to come in there with her attitude anywhey I tried to return the items with the tags and receipt but since the tags were not on the clothes she said I couldn't return them which is [censored] cause I know someone who returned things that isn't my color for a full refund

So today I took in my clothes to be looked at to exchange for cash. And then when they called my name she said she can give me $3.30 for 2 items and so I declined and she saw a item in my hand and asked if I was still shopping so I said yes. And then when I checked out and bought my items they were having half off the clearance and they never gave me a discount on my item even though it was marked as clearance. And then when I went to grab my items they threw them out without my permission when I wanted to take them home with me. I am very upset about how they threw my clothes away without my permission and never gave me a discount. This lady was also not welcoming whatsoever.

I bought a purse for $60 today and my husband was so mad I paid that much so I called the store in Mechanicsburg PA and was told by the associate Bri that I can bring it in for a store credit I drove 20 mins to get there just to be told she told me wrong information. And all they can do is give me $24 back of the $60. I am furious I think the store needs to honor what I was told instead of telling me sorry for your luck. Can you please please help me or tell me what to do.
Thank you so much!
Ashley Johnson

The employees are awful.
The problems are: I have been plato's closet on August 18 this Saturday. I dropped off my items include five clothes, one pair of shoes, one pair of boots. Then the employee responded I can check estimate prices or pick on August 19 this Sunday, but employees entered my wrong phone number when I dropped my items off. I left on August 18 and back on August 19, but they cannot find my items when I type my name on the computer. They lost my items, this is not my responsibility and not my fault, but they just said there is nothing they can do, only give me three 5$ gift cards.
Three 5$ gift cards are not worthy. My items are minimum 80$ when I purchased. And 80$ is only boots and shoes when I purchase, if I still add clothes, those will be more than 80$. Because I purchased boots are around 55$, one pair shoes are around 25$. If I add four clothes, those will be around 100$ about my items.

So only three $5 is not definitely worth to my items. I need more compensation or I need y'all have to find where they are, I take my items back, I will not sell anymore.

Came into the store to exchanged pants for shorts for 8.00.when she didn't see pants on that receipt I told her it's ok I have the other receipt at home and can come back if I couldn't exchange it and pay the difference.she said it will be a minute because she had to run the camera to make sure I even paid for it.she said it would in front of lots of customers.it was rude and humiliating.Just horrible to your business and I hope she doesn't treat other customers my race the same.im very upset about this.she should be demoted.

I just went to sell clothes at your Matthews NC location that still had the price tag on half of them and other clothes that I have never wore, they have been taking up space in my closet. The reasoning they only picked one pair of jeans for $3.50, which is an unfair price because you guys always jack up the prices, was because the rest of my stuff appeared "worn". As I was waiting for my clothes I looked around and I found a pair of fake leather adidas leggings that had pieces of leather missing from the butt area and thighs and they are still selling them for an unreasonable amount. So if my wrinkled and fold lines were considered worn then I would like someone to explain to me how the hell those leggings are sitting on a rack. I don't understand your business but you have definitely lost a customer and a seller. You guys are honestly terrible and scam everybody that walks through your door. You should be ashamed of yourselves.

I went in to sale my clothes around 8, I was told by Ashlyn it would be an hour wait to come back before 9. I came back in and watched them go through my box of clothes. Ashlyn dumped out the box and pointed to them and then the other worker who said she was the manager swiped her hand for her to dump them all back in the box. So she put them all in the box didn't look at any of them and the procided to tell me that they weren't want they were looking for and they had stains. Expect she didn't look at any piece of clothing except for around 3. I work in the same customer service and know how you're suppose to look at the clothes. I don't appreciate lazy customer service just because it is late and the store closes.

I arrived at 1pm when the store first open. I wanted to sell my things. I was first in line. I told both workers I was waiting in store and they still put drop off on my items. I live over an hour away. Everyone who has came in after me has gotten finished and I am still waiting. I have been here for 45 minuets. I don't understand what there problem is. Both associate had terrible attitudes because I asked how long it was gonna take. I really don't appreciate being treated this way. Especially when I did nothing to deserve it.

The Tacoma washington store is the worst platos closet I have been to. Not only do they carry nasty discolored items as well as dirty beat down shoes that are virtually unsellable, I called to talk to their manager Kat, and she was down right rude to me over the phone. She told me never to return to her store. All I wanted to know was why my brand new in style items weren't being accepted.

Brought in an entire bag full of jeans, dresses, shorts, and shirts from name brand clothing stores such as American Eagle, Hollister, and JCrew only two items from my bag were excepted. When I waited to get my bag back from them they lost the entire bag because they gave it to someone else. I asked the girls working what happened and they didn't knw what to do or when the problem would be resolved. They lost many clothes which could have been taken to another store or sold online. I am very upset and I can not believe how unprofessional the situation was handled.

At the Plato's on sublett and cooper an employee named Sydney was beyond rude. She gave dirty looks and just had the worst tone in her voice. I am never returning to this Plato's again while she works here. I cannot believe an employee would treat customers that way. The customers are who basically pay her. Excuse my language but she was an utmost [censored].

I came back to your lynnwood location for the 3rd time now and am leaving again without even being able to attempt to sell my clothes! I'm feeling very ugly inside about this place I can't describe my level of irritation to you in words!
The first time before I came I checked the website and found out this location was open until 9 I got here at 8:35 and carried a tub of 8 pairs of shoes and two big bags of clothing to sell them and finally got inside just to find out they stop purchasing a half hour before closing which I didn't see when I looked online. So I left cake back the next day and she called me back in and told me there was "a slight oder" what that even means is beyond me because they were thouroghly cleaned prior to coming in. But whatever she's sensitive I guess so I left I took each item of clothing home and rewashed it all and re - pressed and sprayed and pressed the items that's till had tags on them I just got back with everything lug in two huge bags of clothes again just to be informed that they [censored] down early today and i'd need to come back again for the 4th time tomorrow at ten am! The chances that the amount of money i'll be getting will even scrape the surface for the time alone i've spend driving here unnecessarily forget the double washing and all that i'm certain won't compare.
I am not happy! I sincerely wish there were anywhere besides good will I could take and sell this stuff at because I can't stand the idea of driving back here again tomorrow!

Date: 05/14/2018
They buy junk and then tell you your things are not worth selling. If the people working don't like you they won't take your things but if you take the same stuff back and other people are working they will take it. Lateefah has a very nasty attitude, a young female had already checked my clothes and was ready to buy until Lateefah took it upon herself to recheck it then took everything out and told me that my things were stained and out of style... Everything I bought was unworn and was just taking up space in my closet. This isn't the first time she has done this to someone. Terrible customer service

I went to the one in Escondido, California and it was the worst experience ever. The supposed certified buyer/manager with super tight curls had such an additude when we walked in with 6 bags of clothing. You could tell she didn't want to look through any of it. She ended up only taking 3 things saying that my brand new items were dirty. Which was not the case. She went on saying my things were too old but I saw a pair of buckle jeans in there that were at least 8 years old. I don't care that you don't want my clothes but don't lie about the reasons on why you didn't take them. She was absolutely one of the rudest people, I have ever experienced in sales. This was an awful experience and I will never ever go back here. I'm not even sure how they are staying open with all these awful complaints.

I am literally in tears right now.
I have a hundreds dollars worth of clothes in here and the employee with the blonde hair shaved funny he's a gay guy, said they were open til nine I don't know if this was by accident or what and I've came here late as then before so no problem. I went to work and came back to pick up my cash because I'm literally in need I don't even have gas to get my fiancé to work tomorrow I'm so damn stressed and literally they won't open the door for me and the website even straight says they're open until 9, too! I took a pic it's in the attachment that's false advertising it needs to be updated. Like I didn't even want to bring those clothes I actually liked what I brought but I'm poor and have no choice at this moment. Please, don't take my stuff. I heard if you don't pick it up before closing they will throw it away or sell it please god don't do this to me I've been a loyal customer for years my life depends on a measly 10-20 dollars right now .. :/
The guy I caught him he said he'd write a note but he doesn't even know my name unless he checks the files somehow I don't even know.
Fix this please