Poshmark
Reviews and Complaints

BEWARE! They are changing the rules of the game. I purchased a pair of boots on Poshmark. The seller never shipped or responded to any of my emails. I contacted Poshmark customer service and was told I due to the holidays I should give the seller 10 days to ship. Seriously! This is not practiced anywhere in the USA. I ended up filing a claim with my bank. After getting the bank involved Poshmark refunded me immediiately.

Poshmark said they were going to take 800.00 from my credit card account to authenticate the account. I was told they would hold it for 3 seconds then put it right back. Instead, they asked me to put in another 800. They kept saying not to worry that it would all be put back in. I was not able to put in another 800.00 so they still have not put my money back on my card. I don't know how people get the account set up if they keep wanting to take all they can from you. It should not require that kind of money to set up an account.

Below is an email I sent to both the Poshmark Customer Support And specific members of its Executive team, including the CEO:

Dear Poshmark Executive Team,

I am contacting you regarding an extremely disappointing recent experience that has severely damaged my impressions of your Customer Relations Management team, as well as my business partnership with you as both an Ambassador Seller AND a repeat customer.

I submitted a request to return and receive a refund for Order Number 670202ef49438a9fef6a97cd because the size of the clothing item purchased is incorrectly labeled by its manufacturer and also incorrectly stated in the listing by the Seller. Per YOUR instructions, my Return Request (q.v.) provided indisputable photographic and descriptive proof of both of those claims. In spite of this—AND the fact that I was required to pay a mandatory "Buyer Protection Fee"--my initial and escalated requests were denied, based on completely irrational logic and irrelevant citation of your policy (refer to my correspondence with Gayathri, et al, for specifics). Given the fact that the labeling error in this case lies neither with the Seller, Poshmark nor myself, but with the manufacturer, a very minor loss-making "good will" resolution on the part of Poshmark is undoubtedly what the vast majority of both your buyers and sellers would expect, especially since there is no chargeback attempt involved.

As someone with over thirty years of experience in Customer/Client Support, Inside Sales, eCommerce, Order Fulfillment, Technical Support, Billing/Finance, Account Analysis, Data Collection, et al., in Leisure Travel And Tourism, Transportation, Meetings And Conventions, Association Management, eContent, Education Technology (EdTech), Publishing, "Big Data", General And Specialty Retail Sporting Goods and Medical-Healthcare/Consumer/Business-To-Business and Qualitative/Quantitative Market Research (including as a Customer Service Manager)—and who has, among other things, created conducted New Hire and Peer Counseling Training and created related Training And Development job aids--this is one of the worst incidences of mindlessly robotic customer-facing dispute resolution and Terms And Conditions application I have ever witnessed. It is absurdly unethical, blatantly deceptive and borderline fraudulent for you to collect, WITHOUT an Opt-Out choice, a Purchase Insurance fee when, in this case at least, you repeatedly refuse to honour a legitimate and substantiated claim. It is ABSOLUTELY OUTRAGEOUS for you to suggest that I recoup my purchase cost by re-Poshing the item when that would generate revenue for you literally coming and going, but would leave your customer with the proverbial short end of the stick. I am not expecting preferential treatment as a Poshmark Ambassador Top-Rated Seller--and, as the saying goes, It's the principle of the matter. What my complaint should convey to you, especially in light of the ill-advised recent pricing and fee structure changes that, not surprisingly and as I predicted, you were quickly forced to abandon before it injured your reputation AND your EBITDA, is that maybe you should focus more on identifying pro-active, user-friendly and value-oriented ways to improve your point-of-purchase and post-purchase Customer Experience, instead of resorting to nickel-and-dime shell games to pad your margins.

A Chicago apparel retailer once famously and correctly said, An Educated Consumer Is Our Best Customer. He can also be your biggest critic, with more online/social media channels than ever to do so. Even worse, he, and others, can potentially stop being your customer at all.

Sincerely,

It has been awhile since I posted anything for sale on Poshmark so some of the verification process has changed. I was trying to verify my bank information to get paid and was told they didn’t accept credit card balances under $300.00 because it could be a fraudulent account. Since I only have one credit card I asked what else I could do to get paid. The disgusting and unprofessional reply I got was to send them a picture of me in my underwear to get paid.
I immediately deleted my post and had my account deleted. When they asked why I was deleting my account, I told them the exact same thing. I knew there was a reason I stopped selling in their platform but wanted to give them one more try. SMH!

There is a woman selling knock - off Alexis Bittar jewelry on Poshmark - her username is "luckyinlove." Do not do business with this woman... She even admitted it herself that it was not authentic. She wrote me a comment. Then blocked me. Poshmark will not do anything because she is making tons of money for the website. It's made in China and mass produced... She is able to sell thousands of pieces...

I bought an Xbox controller and it’s been about a week since I bought it and The person I bought it from still hasn’t sent it yet I was wanting to know if you can maybe tell the person I bought it from to give me my money back or something like it please

I'm very sad to see so many bad reviews. I also find some reviews to be false. People stating they bought merchandise they never received. That would almost be impossible period because once you receive your order you have to accept it on pause for us to receive our payment. It has to be marked delivered by the post office so I do believe that those posts or people trying to sway others from not shopping on Poshmark. I have had many many great reviews I've only had one person who disputed a purchase from me and it was because she didn't agree with the color blue I listed as teal or seafoam green and she said it wasn't blue. Poshmark cited with me and gave me my $9.50. I have found that most who sell on Poshmark are very honest and good people. I've also heard horror stories of people who have bought something decided they didn't want it and would damage the merchandise to make a claim and send it back to the person who sold it to them damaged when they sold it to them in good condition. This is a place where you have to really read the reviews before you buy something and you yourself should be an honest person and understand it is a no return policy and if you don't like it yourself resell it on Poshmark period but shame on you people for telling lies that you didn't receive something but you lost your money I just don't see how in the world that could happen. Everyone come and shop at Poshmark you'll have a great experience just be wise ask for more pictures if you need to and always read the person's reviews that they receive

"Agresale" (Alexa Moiso) of Oregon advertised a pair of shoes saying:
In good condition. Does have wear in interior from use as shown in pictures. A few creases near front toes. Material is patent leather. Heel height is approx. 3". I personally think these run slightly small and would fit best for a size 9."

$40 plus $6.49 shipping (which they asked - you can make offers which I didn't realize) I paid and upon arrival they fit like a true 9.5! I'm a 9 so I contacted seller and seller said:

I'm sorry they didn't work for you! I'm an 8.5 and thought they ran slightly small for a 9.5. I am unsure of what to do for you as there are no returns unless there is a flaw with the item.~agresale
***@maureensharib maybe you can email poshmark and see what you can do? You can always resell them yourself as well.

I did as suggested and here's poshmark's response:
Have reviewed the case you submitted for order "j. Crew valentina patent d'orsay pumps". Unfortunately, this case does not qualify for a return because:
- unfortunately, this does not qualify for an item not as described return per our guidelines
- sizing can vary by fit and was not misstated by the seller
- moving forward, we highly encourage prospective buyers to ask as many questions as possible before making a purchase, including exact measurements, materials, etc
- Item can be re- listed and sold in closet

When I tried to contact the seller again the seller had blocked me.

I'm NOT a poshmark seller - will not be a poshmark buyer again in the future and encourage you not to be a poshmark buyer in the future based on this case of bait and switch and self-dealing on poshmark's part.

Maureen Sharib
Cincinnati, OH

I joined Poshmark to help thin out my closet(s) and make a little money in the process. I have good experiences and after reading all the negative comments thought I would share. I've listed about 30 items, and sold about 7 making a little over $100 dollars. Everything I sell I bought through reputable retailers like Macys, Nordstrom Rack, Outlet Malls, Zulliy. I realize I am not going to make my money back even on items new with tags (NWT) and that buyers are paying shipping, so I take that into consideration when pricing. But I also know what I could reasonably expect as a tax deduction if I were to donate the item, and am not willing to go lower than that. I am also not desperate to sell and would rather re gift NWT items to friends rather then basically give them away. As for those that experienced scammers - what I have learned is to provide more info in my descriptions of items I sell, like we are a non-smoking home. If those details are important to you or you are allergic to animals - ASK! One of the beauties of the app is to ask the seller as many questions as you want in the comments section. Comments are not able to be deleted, so you can see what others have asked or if they have negotiated with the buyer for a lower price. You can also see if the seller ignores anything, is rude, or puts off some other red flag that leads you to not deal with them. The one snafu I had was I got an email saying my password had been updated, when I didn't do it. I responded to the email and they quickly locked my account and allowed me to reset my password after proving my identity. Scary to be hacked, but it was taken care of quickly and I didn't lose any money from my account.

This is a great place to both buy and sell if you as the buyer and the seller take a proactive approach...

For buyers. Review all photos well. If you have a question ask it. Don't be afraid to ask gor more photos... or to ask questions about an item you wish to purchase...

Take a look at the persons stats that you are purchasing from. How fast they ship. If they cancel orders often. Or if they have a low star rating... Make an informed decision about who you buy from... This will save you a lot of stress...

If you sell... read all of the rules. And know that posh charges buyers over $6 for 2 day shipping. Be aware of that and respectful of shipping in a short amount of time. Or risk a low star rating... that $6+ is what the post office charges for fast shipping. Posh is not making money on that end. So respect your buyers and ship in a timely manner.

Also know that as one who sells on Poshmark. You agree to either a $3 + Posh commission on items under $15 or 20% for items over...

Buyers... try not to low ball... if you offer $5 for an item. Know that that person will only be paid less than $2 of that...

There is no reason to remark on an item you feel is to expensive... In fact. A fellow Posher can file a complaint against you for harassment... On the other end. Do not respond to someone who does this. Block them... be professional to be successful...

Poshmark is an amazing place to both buy and sell as long as you are proactive as a posher... I learned this the hardway... I hope that this will assist others in an easier route...

As far as luxury goods go. You can ask that the seller send them to be Authenticated when purchased. The seller pays for this... and you are not charged until the item is proven to be authentic...

Most of the bad reviews you read about can be avoided if you take on the responsibility of being a proactive posher... Happy Poshing! I hope this helps...

I love Poshmark! I have been selling on it for about a year now. Sales depend on many factors. You need to share your items if you want them to be viewed/purchased. It can be a bit of a hassle if you have a busy life AND want to sell some things, but if you follow and follow people, (and receive many follows & shares in return) you will not have a problem getting views on your items. It can take a bit to get there but its worth it once you get sales. I do wish they would make it easier to share items instead of doing so one by one! As for customer service, I've never had an issue. But I am in lots of FB groups for Posh, and have seen many people with issues (like people trying to scam them) but once they email posh support, it gets fixed fast and they get their funds back. They also just added a Kids & Men section, so you can now sell kids clothing and men's clothing. The only real complaint I have about it is they take 20% off each item you sell. Which is a bit high depending on the items. The shipping rate IS high, however when you make bundle purchases (purchases of 2 or more items) it makes it worth it especially with bundle discounts!

What a lot of reviewers here don't seem to understand, is that Poshmark is one big marketplace with tons of mini shops from different people. Before making a purchase, it's recommended that you look at their "love notes" (reviews). Ask questions about the items to the seller before purchasing. If one seller doesn't provide you with an order that you wanted, it's not Poshmark's fault, it's the seller's fault. If your order is taking long to ship, comment/ask the seller why it's taking so long, not posh! The majority of these reviews are people who bought 1 thing without even thinking about asking details, had an issue, and are here to blame Posh (not the seller) for what happened instead of attempting to fix the problem with the seller, or finding a seller with tons of great love notes and buying from them instead.

***@clairelynnp143

Tips at bottom! As a seller, I have had a great experience so far. I put a bunch of stuff that I never wear on there and people purchased it. Pretty quickly too I was shocked. I've never purchased anything so I can't tell you about that. I just requested my first check so we will see how that goes.
Tips I would have-
1: you're really really old stuff isn't going to sell on here. I would say 5 years old max! Also, everything should be in relatively good quality and brands people want. Your kohl's wear isn't going to sell well here. You didn't pay a lot for it to begin with. How much do you really think you can resell it for? Sell seasonally. Summer- your sweaters aren't going to sell. People aren't looking to buy sweaters in June. Sorry.
2: the bad accounts are pretty easy to spot. Look for real pictures, not ads/models. How good are the pictures? If they can't take a good picture of whatever their selling, I personally wouldn't trust them. It's not that hard to take a picture. Let's be honest. Ask them question. Do they respond in a timely fashion, with a clear response? If not, red flag. Is the item actually on sale? If you're paying retail on this app, you're doing it wrong.
3- sellers. Search your item on the app before you list it. Get a realistic idea of what items like yours are listed at. It's an app for selling stuff in your closet, have realistic pricing or your crap won't sell (you don't wear it anymore for a reason).
4- share your listings frequently! Share at parties, there are three a day at the same times. I log on to see if my things match the description and share at those three times. Also, I follow everyone that follows me and do share for a share. This gets your listings out there to more users.
5- drop prices if things aren't selling. Self-explanatory. It's stuff that you're not wearing right? It's only losing money in your closet.
6- take pictures on natural sunlight, wear the item of it still fits you, add a detailed description. Pick the VERY best picture or picture that displays the best detail of your item as your cover shoot.
7- all the people complaining they got a fake whatever or it wasn't exactly as described- you bought something off of a phone app from someone you've never met, are you really super surprised? Poshmark does protect you from these scinarios, but I wouldn't buy something really expensive from here. If you have enough money to drop a couple hundo just go bye the real thing.
Ok that's it! Happy poshing! LMARSH564

First and foremost, Poshmark never promised to be like eBay. Allow me to quote Poshmark directly, as no one can say it better than them;
"Poshmark is the leading fashion destination where women come together to buy and sell clothing and accessories from each other's closets."
That being said, sellers who are on here trying to open boutiques, complaining about "low ballers" and "[censored]s" who try to trade; That's basically the point of the app. It's not to start your boutique and make a bunch of money off of. It's for women and young ladies to sell their items at up to 70% or TRADE (which for a girl like me who is stern about not repeating outfits, this is AWESOME) or PURCHASE ITEMS FOR UP TO 70% OFF. If you're on here trying to sell your $#*! at full or above value (yes, people try to do that), nobody is going to buy it unless it's nowhere else on the internet and they really want it. Poshmark encourages buyers to barter and make offers and bundle items for discounts, the point is for the seller to barter back. Not get pissed at "low ballers." Don't look at it as a shop where prices are firm, look at it as an online flea market where prices are negotiable.

Poshmark has changed the game for people like me, with a caviare taste for fashion on a BK budget. It's also cool because people who get things like Love and Lemons at wholesale pricing will allow you to pre-purchase at lower cost than retail (don't expect wholesale pricing, they need to make money too). Before Posh, I would have never bought Urban Outfitters or LF or American Apparel or anything at those higher price points. The beauty of posh is that people sell Urban and LF and AA at Forever 21 prices, so it's much easier to afford these types of products!

As ever, ask questions before you purchase. Read the seller reviews. Do a little research if you're uncertain. And make sure your product is authentic.

The reviews about Posh not having good buyer/seller protection is absolute BS as well because as long as you follow the guidelines, any problem can be solved. Whether you receive the wrong item, don't receive it at all, don't get accepted. Anything. As long as you use what they provide you, you'll be fine. It's when you try to cut corners that you can screw yourself over.

The one negative I do agree with is how much of a cut they take for your sales. But, if you don't want to take the loss, offer Paypal or Mercari or Venmo options. Just know that you are going against their guidelines when you do that, and you lose the excellent protection they offer for both buyers and sellers.

I check poshmark every single day and purchase every other.

I saw a denim black Levis skirt in a video and had to have it! So I googled the item which led me to Poshmark! I purchased the item and although used was in great condition at a fair price. The item was shipped in a timely fashion and I'm very happy with it. So I created a profile on poshmark and I'm addicted! You can find vintage stuff that would be hard to find anywhere else. Now I see a lot of complaints on this page because people love to whine and complain without seeking solutions or being smart buyers. Before I purchase anything I make sure to ask buyer to be honest and post pictures of flaws and I do the same. But not all people are nice and honest and that is not the companies fault. Are you taking a risk when buying online? Sure you are so be smart! Be careful with high priced brands such ad Louis Vuitton and Michael Kors.Do your research about how to know if an item is authentic. For instance with Louis Vuitton bags there is a tag inside with a code. When I sold my Louis Vuitton I made sure to show code tag and numerous pictures of the inside and outside of the bag. I also included the flaws. I got an offer sold the item. When I sell I send a thank you note with it wrapped. Its a good chance my customer will buy from me again because I have practiced proper etiquette. And it gives me good ratings in my stats. I make sure to display my product listing in good lighting with an attractive background. Also I displayed a tote bag with items alongside so the person can see how much fits in a bag. Its fun to network and make friends and to sell. I am planning on going to school for merchandising and fashion design and I believe this is a great tool to help me keep up with fashion trends. Though it is fun to find vintage stuff as well. I have created a closet with about 50 items to start including clothes jewelry and handbags. But someone posted on here about being upset when they purchased a 600$ watch which turned out to be fake. Honestly I would NEVER buy an expensive name brand item online like that. I would go directly to retailer. I purchase low price fun vintage items. Someone complained about poshmark wanting too much personal information. Well I think that is needed to protect them and the consumer! If you don't want to give them personal information then don't go on the website duh! If you research authenticity and Poshmark rules and regs you can have a lot of fun! And if someone is messaging you catty texts then just block them! I haven't had any issues yet but life us life. Nothing is perfect. If you got burned by shopping online its probably your fault because you were too trusting or didn't get enough information about the product. I mean once you purchase it it might be difficult to return it. Its just a risk you take. I love poshmark and will continue to list and buy!

I have used Poshmark on and off for about four years.

I always found it to be really pricey as far as the shipping options are concerned. Buying something as small as a lipgloss, for example, shouldn't have only one option such as a seven dollar shipping fee, especially when the priority mail takes as long to get to you as the standard first class does.

As a seller, I don't like how Poshmark takes 20% per transaction. I think that is quite a piggish amount to snatch up, especially since it's a lot of work to write these listings and to sell online in general. Mercari takes much less. I just find 20% to be quite a lot.

Due to all this, I have made it a point to not use Poshmark that often. I don't like to sell on there, and I just as much don't like to buy on there. It's an exception when I do either.

The most recent transaction I experienced on Poshmark, however, will be making it so I never use Poshmark again once I finally get what's owed.

2 months ago, I treated myself to buying a ring. As an avid jewelry buyer, I haven't bought jewelry on Poshmark before, as I tend to just buy jewelry from a lot from my artist friends. Now I know why I've never bought jewelry on Poshmark before and never will again. A lot of it is resale jewelry, so you really don't know what you're getting.

I order a ring that was almost $200. The seller seemed OK enough, although you can't really tell if a seller has had negative reviews because Poshmark doesn't allow you to see that. Another ridiculous antic of Poshmark. A buyer should know if a seller is trustworthy, especially when investing a certain amount of money.

The ring came to me. Late, as the seller clearly had better things to do than to send my ring on time, but it came nonetheless. It was pretty, it seemed fine. I tried it on, it fit. I was at home after a long day of working, so I wasn't going to wear it around my house that day, so I merely tried it on for a few moments and it seemed OK.

I rated the seller promptly because I, as a seller myself, appreciate quick ratings so that I can get paid. You have three days to rate an item after you get it in the mail as a buyer, otherwise the money gets given to the seller with or without your rating. After this point, the item is not returnable.

A few days later (day five since getting the ring), when I was finally able to wear the ring for the day, I decided to wear it while at home. I work with my hands so I didn't want to wear the ring on the days it was in my possession prior (Days 1-4 of the ring being here), until I knew there would be no damage done to the ring whatsoever.

All I did during my day off while wearing the ring, was literally sit on my couch, have a sandwich and watch television. After the ring was on my finger for literally less than two hours, I noticed the main stone was completely missing from the ring. I looked everywhere, finally I found the stone. I couldn't believe that I had barely worn this ring and there was definitely no wear nor tare done to it, and yet the stone had completely fallen out.

Because it was past the 3 Day window that Poshmark allows you to make returns, I was in a really difficult position. It was day five, which in Poshmark language means your item MUST be acceptable (I guess Poshmark has never envisioned the concept that some items might be faulty and show their true colors after day three; insert an eye roll here).

I contact Poshmark, and there's no option for me to make a return. I write to the seller directly who sold me the ring, and they won't listen to me at all. They claim they don't take damaged merchandise back. Ummmmm, are you like, for real?! THEY SENT damaged merchandise. How nice of them to charge me close to $200, send me damaged merchandise, but not take their damaged merchandise back. I am currently debating if I should put the seller company's name here so others can avoid this complete scammer.

Finally Poshmark gets back to me and says that I cannot have my money back because I damaged the ring. Again, all I did was sit on my couch and eat a sandwich and watch television while wearing the ring. What a wild day it was! Please. Give me a break. They completely took the seller's side, blindly.

After about 10 emails back-and-forth, most of which were different Poshmark agents getting back to me as though it was the first time we ever emailed about this, giving me the run-around, rather than providing a seamless line of communication (yet they each exhibited the very same types of immature behavior, in their refusal to be accountable. Yet the way they defended this "lady who pretends to be an artist" seller, who in reality is a reseller, was truly impressively appalling), I got completely fed up and decided to get PayPal involved.

PayPal told Poshmark to contact me with directions so that I could get my money back. Poshmark did NOT in turn tell me what to do; actually, Poshmark was STILL continuing to try to dodge the situation, even once PayPal was involved. I actually asked PayPal if Poshmark was supposed to contact me, to which they said yes.

The funniest part of all of this is because Poshmark put their foot in their mouth and defended the seller, they decided (because their ego is so big), that the only way they would be able to sleep at night with me getting a refund is if I send the ring back to them.

What is Poshmark going to do with a broken ring?! That's my question. I would understand if they got the seller involved and had me return the ring to them, but to basically allow the seller to go scot-free and send out faulty jewelry and keep their money, is beyond my comprehension.

Well I wanted my money back so I cooperated and sent the ring back to Poshmark? because Poshmark is apparently going to die without the ring in their possession. I'm sure one of their team members will enjoy finding the broken ring so that they can pocket it and take it home.

And now, the latest and greatest problem is, I had partially paid for this item with my Poshmark balance from a prior sale I had made. So while I did get the money back from PayPal (after weeks of continued back-and-forth by the way), here I am still fighting to get my balance back from Poshmark and we are now at 2 months after the initial transaction.

And when I shipped this ring back, I said in bold print I expected my Poshmark balance back. They literally have the ring in their possession and they won't give me my full refund back still. Mind you, this balance came from a transaction where I sold an item on Poshmark, of which they already have their 20% selling fee. So they're basically stealing from me.

I would truly avoid buying and selling on Poshmark. They only take your side if you have had tons and tons of sales, even if you have negative reviews. It's really ridiculous. I've never seen a selling and buying platform where the sellers are more protected than the buyers.

As a maker myself, I understand how important it is to feel protected when you sell your creations, but I wouldn't want to sell my creations on Poshmark. Not after how they treated me as a buyer. I wouldn't want anyone who shops from me on any platform to ever feel unsafe or uncomfortable the way Poshmark has made me feel.

Poshmark is disgusting. I've just had to cancel a transaction that a seller did not ship after a week - they never even apologized to me and even were totally dishonest about intending to ship a couple days prior (block username: ejjohnsonnn). I am waiting on another one that is about to go into day 5 since purchasing and has not shipped. Both sellers that take this long to ship have 1-2 day shipping averages calculated supposedly (emphasis on supposedly) on their shipping times. This is INACCURATE and inconsistent, as I had to ship 50+ items next-day in order to receive a 1-day shipping average on my seller page. That is very shady of Poshmark to hold different sellers to different standards. There is no accountability for sellers that take this long to ship or have their transactions cancelled - they should certainly receive a flag on their account! Another listing that I paid for was canceled 2 days later because the seller 'changed their mind'. It is insulting that Poshmark even allows this to be a reason for cancelling a transaction. Then they take days to refund you when of course they remove the money from your account instantly when you purchase.

Poshmark will not edit ratings. It's nonsensical. As where eBay will gladly remove any unfair negative feedback immediately, Poshmark refuses to do a darn thing about it. I sent a sweater to a woman with several close-up pictures of the broken belt AND included 'broken belt' in description. She gave me one star stating 'belt was broken'. (Block: Jennifer Gural a. K. ***@littlebittyjeny). Clearly an unfair rating on the part of a careless buyer who must have money to burn if they can purchase a $60 sweater without reading the description.

I've been selling my items there for years and they just have no respect at all for anyone who uses their site. I sent them a long email giving feedback on the number of packages they've had to reimburse me for that the USPS has lost, suggesting that for their own good they offer additional mailing options. I got some abrupt, dismissive reply from a person who was clearly writing from overseas. EBay might do the same thing but at least they have helpful customer service reps ON THE PHONE. This cheap company cant even find the decency within themselves to get an actual phone number. Finally, Poshmark made an extremely stupid marketing move thats driven them even further down the toilet. They introduced a super important selling feature and only gave it to 10% of users, stating they were testing it. 5 days later and it hasnt been made available to me- I emailed them expressing my discontent at their previous handling of my feedback, and that this was even more important to me in that I saw how unfair it was to leave some sellers in the dark with this new feature. They again sent me a bureaucratic 3-sentence reply saying they would forward my feedback and never ONCE actually showed that theyd address it. Even if you wont give me an answer, you personally ADDRESS an unhappy customer. They cant even do that. Poshmark and their outsourced customer service/marketing strategies are pathetic and I am one of many of their users that thinks this way!

*UPDATESince this customer service blunder, they approved a return for a dishonest buyer that falsified measurements because the dress didn't fit the way she wanted. She wanted to return the dress on the basis of my size small listed being inaccurate due to the length of the dress - she claimed it was actually a large because it was 3 inches longer than my measurements listed. The waist and bust measurements were not debated (because of course they were correct and correlated with size small). The only thing she mentioned was the length, and any seller/buyer should know that length has nothing to do with size. I had included in the listing that the size tag was missing, and this was the first thing she mentioned in the return, clearly indicating that she did not read the listing. When I stated that the size listed was an estimation based on measurements, she told me that I should have indicated that measurements are an estimation. Never did I ever say that measurements were an estimation - she did this solely to manipulate my words and further her own fraudulent case. Poshmark picked up on none of this.

Not only did they approve the return, but they sent me an email telling me to include measurements and size in the future, as if I had not already done so. Pathetic attempt on their part to look like they actually reviewed the case (since they automatically side with buyers no matter what). But joke's on them, if they actually had reviewed it properly, they wouldn't have included such an ignorant statement in their email to me. Size and measurements were CLEARLY listed on the page for the dress, and the buyer was a total idiot for not reading it. I had reached out to the buyer before & after shipping the product, and after the return case was opened. She ignored my polite communications every single time and only contacted me through the case thread that Poshmark opened for the return. The way she spoke to me here should have been labeled harassment and, based on this and her questionable reasoning for returning, she should NOT have been approved. It was clear she was being manipulative and dishonest, as the photographic 'evidence' she included was blurry and cut off. Despite this, and my attempts to reach out to Poshmark to defend my end, they have yet to reply nor remedy the situation. I have filed a complaint with the Better Business Bureau to receive compensation for this transaction, as I deserve. Poshmark does NOT protect sellers, and sides with buyers only to keep the money coming in on their end. Greedy and unethical company - current sellers/buyers please ***@lahenson aka Lisa Henson (Dallas, GA) so she does not have the chance to scam you too. I received the return back, stuffed carelessly into a mailer. Upon re-measuring, I found they were exactly the same measurements as I had stated in the listing. I reached out to Poshmark with photos of my correct measurements - unlike the cropped ones the buyer had sent in her case. Instead of a response, the next day Poshmark sends me an automated email that the earnings have been refunded back to the buyer, and once again asking me to please include measurements in my listing. It is absolutely criminal how they behave. So they make honest sellers wait 3 days to have their item accepted by a buyer - and this sick scammer Lisa Henson gets to take 2 days to file a return case - but they release a refund less than ONE FULL DAY after delivery of a return? And they dont even wait to make sure the buyer sent back the same item? As a buyer, I could literally return every single item I buy for any old reason and not even have to send the correct item back. This is why people like her scam sellers. Because Poshmark makes it so easy. Poshmark knowingly ALLOWS buyers to scam sellers and file fraudulent returns. There are other reviews here that state the exact same thing! In response to my BBB complaint, they replied: "the user listed the total length size to be 47 inches ( as stated within the listing). The buyer provided a photo of the length measurements to be 50 inches. As such, our team was forced to approve the case. For this reason, we consider the case closed." UNBELIEVABLE. They clearly didn't read a word I wrote. The length was exactly as stated in my listing and the buyer provided MANIPULATED photos not showing the entire length. Their abrupt and ignorant response shows that they NEVER take the time to correctly evaluate any situations that arise on their site, and that they DO NOT care about their customers nor do they see any reason to rightfully earn their ridiculous 20% commission. What's even stupider is that Poshmark refunded me for the transaction after I clicked 'Problem with Return' when I received the returned item. I'm not upset about the money here - I'm upset about the principle. They still insisted it was an 'honest oversight'. Cover-their-own-butts bureaucracy at its finest. If this is the case, why the idiotic response on BBB?

Unsurprisingly, they say selling counterfeits is illegal and not allowed on their site, yet they let it happen and do nothing when you report it - because doing something about it would incur a little thing we call effort, something this site is not known for. I bought a fake Kate Spade dress ***@lamaisonjaune aka Sarah Ng of Haddonfield NJ. I had the order canceled, she deleted the listing with my comments asking to cancel the order (it was on her About Me page and she instantly reinstated the SAME page with the same cliche pictures of her so that my comments would be GONE, even though I never accused her of selling a fake). She then changed her username once I filed several online claims citing her old username! Her NEW username ***@lamaisonjaune, DO NOT be fooled by this cliche-on-overload seller with her cutesy About Me page and pictures of her dog. She is a scammer! I reported to Poshmark and received a very rude response from Mina who was likely typing from a country thousands of miles from where Poshmark headquarters is located. They tell you not to send more than one email as it delays a response. Funny, the response would have been delayed or nonexistent no matter how many emails you send them. This sounds a lot like the page they have explaining why they dont have a phone number - it wouldnt make any sense, guys! Your emails go to a real live human being, they promise it does! And that is far more efficient than a phone number! Please avoid sending multiple emails as it puts your email at the bottom of our queue and may result in a delayed response. Excuses excuses excuses. They have an excuse for everything, rather than a solution to anything. Nice that they hide behind email and refuse to provide a phone number where you can speak directly to someone if you want a complaint escalated higher than an entry level cog who will copy and paste you a response.

Sad that Poshmark supports scammers in favor of their own profits. Karma will come around and have her go at them. Poshmark is an amateur, shady company full of holes and so many wasted opportunities to do better. Lack of any customer support by phone, corrupted return policies, and ridiculous commission fees - a competitor who sees these shortcomings as a venue to do much better will eventually knock them to the curb where they belong. Poshmark will one day take a seat next to MySpace in the dead has-beens of the Internet section, mark my words.

This is regarding Order # ***. I received a product from this vendor that was in a significantly different condition than described. The listing stated that the item was in "excellent condition, inside & out." The seller also mentioned in the comments that the handbag was only used for about 3 months and had been stored in a closet. However, upon receiving the item, it was clear that the seller did not accurately describe it, as stated in Poshmark's terms and conditions. According to these terms, I have the right to return the item for a full refund if it is not truthfully, accurately, and completely described. The handbag had stains, pilling, and a film on the interior lining, and the handle was stained, scratched, and worn. It is unreasonable to describe this item as being in "excellent condition." I immediately contacted Poshmark through their proper channels and tools to express my dissatisfaction with the condition of the handbag. I selected "Problems/Order Inquiry" and then "Order Not as Described." I provided a reason for the return, included images showing the issues, and gave a detailed description of how the item failed to be accurately described. I submitted the return within the allowed time period. In the luxury resale market, there are industry standards and norms for item descriptions. While Poshmark has not defined "excellent condition," other online resale companies have. For example, The RealReal defines "excellent condition" as having no visible signs of wear, while Thred Up defines "like-new" as being in excellent condition and "gently used" as having minor signs of wear. I relied on the seller's description and the posted photographs when deciding to purchase this handbag. Unfortunately, the seller strategically obscured the true condition of the handbag in the photos. The item I received was in good condition, not the advertised "excellent condition." It had heavy tarnishing and wear, light scratches on the metal hardware, marks, wear, and pilling on the lining, and moderate discoloration and significant scuffs on the handle. I did not agree to buy an item in "good condition" but specifically wanted one in "excellent condition." The terms and conditions do not limit claims to authenticity and allow returns for situations like this. I have followed all procedures to return the handbag, but Poshmark has refused to process the return or provide a return address. The case was closed without any communication from Poshmark, except for an automated response confirming my return request. When I finally spoke to a customer service representative, I was informed that since Poshmark had closed the case without any interaction, nothing could be done. I am ready to ship the return as soon as I receive the address and I expect my refund to be processed promptly.

In good faith, I purchased a Christian Dior keychain on January 25, 2020 from the seller sarascollection. The seller reached out to me and offered a 10% discount if I made a purchase. After exchanging 14 messages over the course of almost a month, the seller informed me that they had sent me the wrong keychain due to a mistake made by their new employee. They promised to send me the correct keychain along with a Christian Dior makeup bag and some additional items. They assured me that they would cover the extra shipping costs and provided a timeframe of 2 to 3 days for delivery. However, they did not provide me with a tracking number. I responded by providing my shipping address and asking if I would receive the Dior keychain I paid for. I also mentioned that I did not need the makeup bag. On January 29, I asked the seller when I could expect the delivery and wished them a speedy recovery. On January 31, the seller informed me that they would send out the keychain the next day along with the makeup bag and other items. I responded by asking for a clear answer on whether or not I would receive the item I paid for. I expressed my frustration at receiving a box with nothing but junk. On February 1, the seller provided me with a tracking number and apologized for the mix-up, explaining that they had been dealing with a ruptured disc in their back and had hired a new employee who made the mistake. They asked me to inform Poshmark that I did not want to continue the case and requested that I wait until Tuesday to receive the package. They also offered a full refund if I did not want to wait and invited me to choose another item from their closet. On February 2, the seller expressed their sadness about the situation and assured me that they were willing to work with me. I responded by reiterating that I only wanted what I paid for and not any substitute items. I also clarified that my name is Luisa, not Lisa. The seller explained to Poshmark that they were sorry for the mistake and asked them to hold off on the case until I received the correct item. On February 5, I contacted Poshmark representatives and informed them that I only wanted the item I paid for and requested a refund if the seller could not provide it. I also mentioned that I would take legal action if necessary. I asked the community to inform the seller that my name is Luisa, not Lisa. The seller had promised that the keychain would arrive on February 4, but as of February 7, the USPS tracking number showed that it was still in transit. I have not received any further correspondence from the seller or Poshmark as of February 7.

Today, Sat. 3/2/2024, I was asked to make 2 different payments so my account could have enough money so I can sell on their site.

After making 2 payments, 1 for $500 & then another for $500, they asked me to pay another $500 for insurance. I didn't do the last payment because I suspected fraud, asked for my money back & now they won't return it.

I've been a seller on Poshmark for 4 years. Last week, I sold a pair of pants on Poshmark. They were delivered to the buyer on the 24th. Poshmark has a 72 hour window for the buyer to rate the purchase. If they don't, Poshmark will release funds so the buyer gets paid. It was well past 72 hours, and I had not been paid and the buyer didn't rate the purchase, so I sent a message to Poshmark requesting to get paid. I got no response from Poshmark. There was a "your payment is on hold," notice at the bottom of the sold listing. I had no idea why. On the 27th, the buyer sent me a message, stating that the pants were dirty on the surface and had soiling in the crotch. I asked for pictures, but she didn't submit any. Yesterday, I got a notification from Poshmark that the buyer opened a case for dirty pants. I sent Poshmark my pictures of my listing, but they didn't respond to me. They approved the buyer's case. The pants were CLEAN when I listed, sold and shipped them. The buyer ruined them, so I cannot resell them. Poshmark is practicing unfair business with their sellers! The buyer is trying to scam me, and Poshmark is an accomplice to this! #1: They don't communicate or reply back to e-mails, and they have no one answering their phones. #2: They don't release your payment after 72 hours. It was over 85 hours, and they allowed the buyer to open a case and then accepted it 5 days later! #3: Poshmark froze my account without telling me why or giving me prior notice, so I was not able to do anything for over a day!

*This site won't allow me to post pictures.*

I've been a seller on Poshmark for 4 years. Today, they locked my account and want personal information to identify me. Why? I've never had this happen before. I have orders that need to be shipped out, and I cannot print out labels! I'm furious!

At 9:06 a.m. on January 19, 2024, I attempted to print out a shipping label for a sale on Poshmark. There was no label, and a message came up stating that Poshmark needed to verify my identity. I followed the steps to complete this, and a message came back saying they were unable to identify me. I then sent an e-mail to them at 9:10 a.m. and attached all of the information they need.

I am demanding that my account be reinstated and that I get ALL of the money coming to me from recent sales.

In December 2023 I was sold a pair of American Eagle Artist Flare Distressed Hem jeans in a size 6 long. When I received them, I found that they had been shortened by almost 8 inches from a standard size 6 long. They reached mid-calf, when a 6 long typically reaches the floor on me. I submitted multiple complaints to Poshmark with several photos showing the altered length of the pants, the advertised length, and a side-by-side photo with another pair of American Eagle 6 long jeans I own, showing a huge difference in length. Poshmark refused to issue a refund.

I have few items to sale

I found a buyer

Karl Pace was assisting me . Told me to give him a gift card with $500 on there so he can activate my account . Once he got the money

He asked me to get two more gift cards with amount of $999 in order for them to give me my funds . I have all their messages where they agreed they didn’t disclose full information and the apologized and now they won’t give my back my money . They are being disrespectful.

Sending me a text to buy a Amex card

My name is Karl Pace, a customer service representative from Poshmark.

We have been informed about a situation where your buyers are experiencing difficulties in making payment for the item you have listed on your platform.

I am here to help you resolve this issue quickly and ensure that your account can receive the required payment.

Team Poshmark.

Thank you for choosing Poshmark as your preferred platform.

We would like to inform you about the recent updates to our terms and conditions, aimed at ensuring a safer marketplace for all users.

⁃ The introduction of American Express Prepaid Cards is a measure we have taken to address the issue of fraudulent sellers who receive payment in their bank accounts and then block the buyer. All payments are now closely monitored through the use of American Express Prepaid Cards.

As a welcome bonus, you can enjoy up to a 50% activation bonus on your first American Express Prepaid Card.

Important note: Sellers who activate their American Express Prepaid Card with $500.00 are eligible for a 50% bonus return and will not be subject to the usual 20% charges on their sales. To resolve any account issues and reactivate your account, please provide us with your American Express Prepaid Card details.

• Please rest assured that any funds placed on your American Express Prepaid Card will be transferred back to your Poshmark balance once your account is activated, and you will be able to withdraw them at your convenience.

ACCOUNT ACTIVATION PROCESS:

◦ 1. Visit a nearby store and purchase an American Express Prepaid Card, with a minimum value of $210.00 and a maximum value of $500.00, to receive a 50% ($250.00) bonus.

◦ 2. Email us a clear picture of both the front and back of the American Express Prepaid Card, along with the activation receipt.

◦ 3. Please note that used American Express Prepaid Cards will not be accepted.

Users who are unable to acquire a physical American Express card from a store can rest assured. All they need to do is kindly request an administrator to provide the necessary details for Zelle, Venmo, or Paypal. By making the card payment to the given information, your account will be promptly activated and reimbursed.

Team Poshmark.

Kindly get back to us with the front and back of the Amex card we will attach the card to your Poshmark account for you immediately and you will be able to receive payment. Your activation fee will be reimbursed and the balance will be added to your Poshmark account. Please provide clear pictures of the front and back of the card, as well as the activation receipt.

Team Poshmark.

Is these a scam?

I listed a few purses on the website that were purchased (I think) I had 2 reps reach out to me to ask for money to fund the account. I have sent thousands of dollars to get my account set up and still nothing. I have e-mailed Customer Service. Rep's name is Karl Pace and Jane Moody. They want another $1k to set up my account and this will put me at $7k that I have given to them to sell purses that are less than that amount. I have e-mailed Customer service with no response. clients stated they cannot get their money back for the purses. Please advise. Linda Mokay [protected] or [protected]@ymail.com

My wife bought size 16 clothes and received size 12. We filed a dispute and poshmark rejected it. They stated that I should have contacted the seller and ask them if the size 16 advertised clothes is really size 16. What a stupid way to screw the customer. I had to go thru paypal dispute to get a refund and ended up paying return shipping for for their screw up. It was my first time to use them and probably it was the last time.

I was scammed by a person named Kim Ryan-Schaarschmidt who told me she put Louis Vuitton earrings on sold status until I paid $300 to her through Apple Cash. As soon as she received the money last Thursday, she shut off her messenger after she instructed me to send her a snapshot of the money. She has a couple of Facebook pages and she sells LV items in a group called LV addicted resale (authentic only) she used vaultdecoutures pictures holding the earrings in order to con me into giving her the $300.

I am trying to get my money back for a jacket I ordered . It was not sent, seller won't respond . I have reached out to her more than 6 x"s! I don't have the money to get ripped off again! I am trying to get a jacket for my granddaughter whom I am rauising alone @ 70 ! Poshmark order # is :6546c48e948ffe85bec70708. poshmark tried to contact her but still won't answer! I hope you can help! [protected]@gmail.com

I sold 3 handbags to a customer. Normal shipping is $7.95 I believe. This was over 5 pounds therefore needed a different label. I weighed the package and it was between 9 and 10 pounds. I printed the label. When my funds were released there was a difference of $18. My earnings was supposed to be $212 but I only received $196. I could not get a satisfactory answer from Poshmark. Nowhere did I see that overweight shipping was the responsibility of the seller! This is WRONG! I would like to receive the rest of my money! They had already received over $50 as their fee!

Lucinda Davis directed me a customer to pay for a purse through paypal. She never shipped the purse. Now she has block communications with me after paying her through Paypal.

I have sent numerous emails about this issue and situation. I am out of $2200 from her and also in the process of disputing this charge through Paypal.

Can someone please contact me ASAP [protected].

Tyronda Martin

The box arrived all pretty, however the serum bottle was only 1/2 full...This makes me wonder about all the rest of the p product, she tampered with the product and I want my money back. I complained within 72 hours of receiving the product. It did not occur to me that this seller would tamper with the product but she did. I went to Macys and she showed me how the bottle should be full. This is fraud and I want my money back, all of it.

Mary

ORDER DATE

Sep-16-2023

ORDER NUMBER

650652e814d7a69d9d8f2243

Protect + Hydrate For Healthy, YoungerLooking Skin 5-Piece Set

$55.00

Size: OS

@olgabykova

On August 30, 2023, I ordered a Laura Scott sweatshirt from Poshmark,

for the first time, but was uncertain about the size. The item was not delivered

until Sept. 13. I unpacked the sweatshirt, tried it on, but found it to be way

too small, put it back in the package and went online to see about a return and refund. First, there was nonsense about attaching an item photograph

to the refund form, which I didn't have. After going around with a customer service rep, I was finally informed that there were NO REFUNDS/RETURNS

if an item doesn't fit. It's a FINAL SALE! I had not read their return policy on another page. However, never in my entire life have I been unable to return an item that was unsatisfactory...EVER! The "final sale" was never revealed to me while I was making the purchase, which I think is a "lie of omission" and amounts to deceptive thievery. Poshmark rips off its own unsuspecting customers by keeping their money whether they are happy or not. Imagine all the profits they make tricking "new-comers" to their site with unreturnable purchases! Mucho bucks! Total rip-off! Poshmark's customer service rating is a "1" on line! How are they are able to get away with these deceptive consumer practices for so long? People feel totally taken and tricked by Poshmark. No intervening gov't. agency stops this, apparently, because this company has been in business since 2011 despite numerous complaints online. It's outrageous and I will never do business with them again. This crooked company deserves to be shut-down!

I purchased a king size mattress pad for $159.

I was sent a cal king.

I have the reciept for what i ordered- a king size mattress pad. I never accepted the order nor did i know of any 72 hour rule which i am just finding out about now.

This seller does not return any communication.

I have sent the pic of what i received to your customer service rep a calif king mattress pad.,.. And a pic of my receipt specifically stating it was a king mattress pad that i ordered.

This is fraud. This is bait and switch which is illegal.

I want my full refund and i want the shipping refunded to me as well. The funds should be deducted from the seller. She is the one in the wrong here not the innocent buyer. I gave it as a gift so i wrapped it as it came. I found out this weekend at the shower that it was not what i had ordered.

On August 23, 2023 I ordered a blouse:

Order Number

64e5abe232b7869dba11f25d

Eyeshadow NWT Black Floral Long Sleeve Top, Size L

$17.00

@allorafashion

Order Total: $26.60

When it arrived it was clear that the L size ran smaller. I didn't try it on so as not to cause damage. I reached out to the email address buyer sent...three times, no response. Finally reached her via Postmark. Now she says that Poshmark does no returns. WHAT?

Please clarify.

Thank you, Dee Rivers-Yowell, [protected]@yahoo.com or text [protected].