About 1 hour ago I went to Costco to take advantage of the buy $200 get $50 gift card promotion. This was absolutely the worst experience I have ever had at Costco. Whoever devised this devious plan had no idea what the customers would have to endure to get this promotion to work. Inasmuch as Costco has no prices on individual products it becomes enormously difficult to reach as close to the $200 without going over or (in my case) under. As I was $40 short, I had to purchase more P&G items which I essentially didn't need - i. e 60 rolls of toilet paper! Seriously! Unfortunately for me having not read the very fine print, there were more complications, requirements needed to finally, eventually get a measly $50 gift card.
I returned all of my 12 items after spending 1.5 hours in the warehouse and adding 2500 steps to my already tired 75 year old body. Is anyone thinking how this may impact your customers? I am disappointed, disallusioned and disgruntled with your company, and I will remember when the time comes, which brands I will consider.
In anticipate your timely response to this disaster. I will also copy Costco this email.
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