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CB Parcel Delivery Services Purolator Issue with delivery and the customer service
Purolator

Purolator review: Issue with delivery and the customer service

S
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7:49 pm EST
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I had a package to deliver today and when i came home it was not delivered yet. So when i check the tracking it was mentioned that the receiver is unreachable and asked me to reschedule delivery where i can setup the delivery date not the time. So tried talking to an agent via chat because during weekdays no one will be at home during office hours. But when am requesting they mentioned that the delivery time is between 8 am to 10 pm. But we won’t be able to select time.

I have asked them that is there any possibility of knowing the estimated delivery time so that i can ask someone to pick that up for me. And they have no answer for that as well.

I did asked them about the delivery remarks. Because they said that the receiver is not reachable. So I wanted to know that how they tried to reach me. Because I haven’t received any calls during delivery. So the agent said they don’t know about that.

I asked the possibility of changing the delivery address and for that they said i need to talk to the vendor and i will charged extra for that and will take time.

Finally i asked that is that possible to pick that up by my self from purolator and for that i need to wait for 24-48 business hours. Which means 3-6 days.

So i got no any solution at all and all i have to do was paying for the delivery and need to wait for a week.

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Jan 04, 2024 10:13 am EST
Purolator customer support contacts
Address

5995 Avebury Road, Suite 100, Mississauga, ON, L5R3T8, CA

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Hello, thank you for taking the time to write this review. We apologize for any inconvenience stemming from this incident. Drivers do not call upon arrival, if you do not come to the door when delivery is attempted they will mark you as unavailable.

24-48 hours is 1-2 business days, our apologies for any confusion. If you would like to reschedule the delivery, please send us an e-mail with your tracking number. Some shippers do not allow us to make changes to the address for security reasons. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
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  1. Purolator Contacts

  2. Purolator phone numbers
    +1 (800) 561-7876
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    TTY for the Hearing Impaired
    +1 (888) 744-7123
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    Customer Service
    +1 (800) 459-5599
    +1 (800) 459-5599
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    Technical Support
    +1 (888) 302-8819
    +1 (888) 302-8819
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    Freight Customer Service
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  3. Purolator emails
  4. Purolator address
    5995 Avebury Road, Suite 100, Mississauga, Ontario, L5R3T8, Canada
  5. Purolator social media
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    Nov 05, 2024
Purolator Category
Purolator is ranked 11 among 104 companies in the Parcel Delivery Services category