Purolator
Reviews and Complaints

I ordered a few items from Amazon and I was supposed to receive it by Thursday, Oct. 17. Well I assumed it was my fault that the apartment buzzer did not work at that time so the delivery guy was not able to deliver my package. When I called Purolator to ask about my package they said I have to wait until Tuesday to get it. Purolator must be a high demand courier. They must be too busy and have too many customers that I have to wait for 4 days before having my package redelivered. Please provide your delivery person mobile phone. A cheap phone is okay. Just to inform your customers they cannot access the apartment building or your house to deliver your orders/mails. I was told by the person from customer care that your driver does not carry a mobile phone. Poor guy. No way to call for help if he is in an accident.

I am not sure what numbers I need to include but I have the Parcel Numbers-[protected] and [protected]. Package ID - [protected]
I picked up my parcels on Friday Oct. 18, 2019, at the London Ontario Purolator office on Cuddy Court. When I got home that evening I began to unpack the boxes, only to find out that over half out of 4 boxes the contents were completely destroyed!
I paid over 180.00 when picking up my parcels in the assumption that they would be professionally handled. The boxes were clearly marked FRAGILE !
The contents were heirlooms from my mother who has since passed and I am deeply saddened by the lack of concern the driver has shown towards my belongings.
I am looking for compensation ( my 183.00) for the destruction of my good.

Thank you and I hope to be hearing from you very soon
P.S. I tried to cal the offices of Purolator Saturday many times in different departments and they all said they were closed. I can take more pictures if needed. That is just all the damaged contents into one bag.

Lee-Anne Kelly-Putman

I am absolutely furious with Purolator's service. I am a teacher and I paid a fair amount of money (between $60-$80) to have a package delivered to me before the Thanksgiving holiday, as my students are starting rehearsals for their major Christmas musical production. I have to start teaching the music on Tuesday (Monday is a holiday) and it is essential for my lesson plans to have this package in my hands before the end of the day today. It is Friday afternoon, on Thanksgiving break, and I have come into the school (an hour away from my house) SPECIFICALLY to sit and wait at the front door for the delivery of this package. I waited from 8am-3pm, despite the fact that I was supposed to be leaving for holidays with my family. We have pushed our departure time back, because Purolator's customer service agents couldn't give me any sort of estimated time of delivery.

I have been sitting here for SEVEN HOURS at the front door of my school, without so much as leaving for a bathroom break and I just watched the delivery driver drive directly past the building, WITHOUT EVEN STOPPING and then update my package to "Could not be delivered."

I did NOT pay for this service AND sit for 7 hours so that this driver could be lazy and not even bother to try to deliver it. I sat on hold for 30 minutes and am now being told I will be called back "within 30 minutes." This doesn't even include the actual delivery. This isn't even accounting for the fact that the first time I phoned in after the driver drove away, I waited on hold for 10 minutes and was disconnected from their lines before I even got the opportunity to speak to someone, so I had to wait all over again.

Purolator's motto is, "It's not a package, it's a promise." All I can say is it better be promised a refund and compensation for this terrible service! The customer service agent "couldn't do anything better" than saying he would call me sometime within the next 30 minutes to have the package come back "sometime tonight." ABSOLUTELY unacceptable.

My bank couriered a bank draft to me stipulating a signature was required on delivery. 2 days later I was shocked to find that on their web site where I could track my package it was noted by Purolator that the package had been delivered that afternoon to my door, no signature. First thing next morning I spent half an hour on the phone with Purolator to open a claim to investigate the whereabouts of my package, & then my bank who verified a signature was in fact required. I spent a stressful morning worrying about my missing money. Then at lunch time I decided to take a walk down my road, picking up my mail at my rural mailbox. I was shocked to discover Purolator had delivered my package to my mailbox. I couldn't believe how idiotic they are to do this, lying by saying it was delivered to my door and that a signature wasn't needed. On top of all that they never got back to me on my claim, or even apologised.

October 6th, 2019
Tracking ID: MWB003382001

I am complaining because of a consistent issue with Purolator delivery, this being the most recent incident. I am ALWAYS home and yet the delivery person DID NOT buzz my apartment number. I received no phone call, no buzz alert, and I was home. These items are time sensitive. I was home Oct 6 2pm and was not alerted at the alleged "delivery attempt". Do your delivery people even check if the client is home?

The below status at the very below is self explanatory...
Yesterday i wasn't there and they marked it as "receiver unavailable"
And it was later marked as "Shipment scheduled for delivery next business day"
So, i thought of staying at home and not going to work to receive my package the next day.
I waited and kept track.
It started with "on vehicle for delivery" and then suddenly they changed it to "Shipment available for pickup."
I called them up and they said it was marked as "Shipment scheduled for delivery next business day" by mistake and i need to pick it up now... Else wait for 2 more days to get it delivered to me... I also mentioned that I cannot be home all the time and today based on their notes i decided to be at home...
All I get is just a sorry and noting can be done now.

Oct. 2, 2019 - 10:26 a.m. MISSISSAUGA (WEST/OUEST), ON Available for pickup for 5 business days from arrival date at the counter.
Oct. 2, 2019 - 10:15 a.m. MISSISSAUGA (EAST/EST), ON Shipment available for pickup.
Oct. 2, 2019 - 8:08 a.m. MISSISSAUGA (EAST/EST), ON On vehicle for delivery
Oct. 2, 2019 - 4:08 a.m. MISSISSAUGA (EAST/EST), ON Arrived at sort facility
Oct. 1, 2019 - 6:58 p.m. MISSISSAUGA (WEST/OUEST), ON Arrived at sort facility
Oct. 1, 2019 - 6:53 p.m. MISSISSAUGA (WEST/OUEST), ON Shipment scheduled for delivery next business day
Oct. 1, 2019 - 11:51 a.m. MISSISSAUGA (WEST/OUEST), ON Attempted delivery - receiver unavailable
Oct. 1, 2019 - 8:16 a.m. MISSISSAUGA (WEST/OUEST), ON On vehicle for delivery
Sept. 30, 2019 - 8:44 p.m. TORONTO SORT CTR/CTR TRI, ON Departed sort facility
Sept. 30, 2019 - 6:28 p.m. TORONTO SORT CTR/CTR TRI, ON Arrived at sort facility
Sept. 30, 2019 - 6:27 p.m. TORONTO SORT CTR/CTR TRI, ON Picked up by Purolator
Sept. 28, 2019 - 9:58 a.m. Purolator Shipping label created with reference(s): 2408743

Ordered something off Amazon for same day delivery. Was scheduled to ship September 28th however it was delayed because the driver was unable to locate my house. That is ridiculous as no other courier has had a problem before. Purolator rep told me now I would not receive my item until Tuesday Morning- that is 3 days later than the scheduled date. I need an explanation as to why purolators drivers are not trained to follow address and locate customers houses. Shipment should not be delayed because a driver has failed to locate the house. I need something done because I chose same day delivery for a reason because I needed the item the same day, not 3 days later.

Date city description
Sept 25, 2019 - 6:56 p.m. mississauga (west/ouest), on shipment delivered to amit. kumar. pi
Sept 25, 2019 - 6:08 p.m. mississauga (west/ouest), on receiver unavailable
Sept 25, 2019 - 5:42 p.m. mississauga (west/ouest), on resolution required - shipment refused
Sept 25, 2019 - 12:15 p.m. mississauga (west/ouest), on attempted delivery - shipment refused
Sept 25, 2019 - 8:18 a.m. mississauga (west/ouest), on on vehicle for delivery
Hi 12.15 pm update that shipment refused was completely wrong. my address was 5900 hurontario street citi office and my mailman did not receive any package. once I saw the message that shipment refused I called purolator asking status. they said shipment refused hence you can now pick up from mississauga 6520 kestrel road, mississauga,. so I travelled 15km and went there around 6pm. the lady said well it is not here it is at 2600 meadowvale blvd which was another 15km. so I travelled there and reached around 6.40 pm. they started to search. right then I saw on purolator site that shipment was again refused and receiver unavailable 6:08 p.m.
However I got my package around 6.45pm. the package had never got out of the 2600 meadowvale.
The driver was doing bogus fake updates that shipment refused and receiver unavailable forcing customer to travel almost 30km to get a package I should have got in first place at my office.
You guys are forcing customer to come to pick up package.
Highly unprofessional. and no apologies from the front desk for the harassment.

Hello,
We just wanted to submit a formal complaint against the new Purolator Courier assigned to Marathon and our office Ontario Street Dental. Several times when he comes in and we have patients at the desk he stands directly beside the patient at the counter not allowing for any privacy and seeming very impatient. Last week he was extremely rude to our Dentist. When our Dentist volunteered to sign for the package he asked him his name, our Dentist answered " Mohamad". The courier scoffed and said
" Come on' ?" and would not take his name and then wrote the receptions name instead. This was extremely offensive and extremely unprofessional. We understand our usual courier is off sick and retiring, however we sincerely hope this new gentleman is not going to be a permant option. Asides from his lack of respect we have also noticed he is parking the Purolator truck in the mall parking lot which is does not have surveillance and feel this is not a secure location to park during the night.

Monday of this week, a Purolator driver was speeding, nearly double the speed limit, and had road rage with us because we were in front of him driving the speed limit. He yelled at us and was driving too fast which is reckless. A courier driver who spends all day on the road should not have road rage, and should follow traffic laws. He is a danger to others and your company.

Let me start this off by saying that I am getting married in 10 days so that perhaps you'll understand why I am so irritated.

I designed an ordered a seating chart to be delivered to my apartment by Purolator. Since I live in an apartment, every time I'm mailed a package that isn't through Canada Post they will do one of two things: call me and ask me to come down and receive the package or leave a notice stating where I can pick up the product. In order to keep on top of my many deliveries, I use an app that stores my tracking numbers and updates me as my mail/packages move through the mailing systems.
I was notified that my seating-chart had been delivered.

Since I had not received a call from Purolator I assumed that when I returned home there would be a notice on the front door of the apartment telling me where to pick up my package.

Unfortunately, I returned home to no notice. Obviously, I was very confused because it appeared that neither option was chosen by the courier of my product. So where was my package?

After much distress a neighbour from 200 - yes 200- homes down the street called my cell number, that was luckily listed on the package, to inform me that they had received a package that appeared to be for me. They lived at 3355. I live at 3155.

Purolator you've got to do better. With the [censored]ty service that you've provided me I would have thought that the delivery had been complimentary. I definitely will not be buying from anywhere online if they are going to be using your company to ship their products and I will notify my friends and families to do the same.

So I ordered 2 books from Amazon and I have prime membership. I was suppose to receive my package on Friday August 16th, 2019. They said they attempted delivery but had no buzz code. I then called purolator to make a scheduled delivery on Tuesday August 20, 2019 with the buzzer code. Come Tuesday, the driving buzzes us but hangs up without even saying anything. We wait a few minutes to see maybe he got an entry into the building already. We go downstairs there is no notice left that they were here and I called purolator that no notice was left that they had come. We assumed it was them and has requested for another delivery attempt for the morning hours as the books I ordered were a gift. Well to my surprise I sat downstairs in the lobby of my condo building and no sign of purlator all morning. This is honestly the worst experience I have ever had!

so somehow i am not getting delivered even though I am home. And then they I track the damn thing and they want me to go to the airport. well i DON'T shop on amazon because they are just good at prices, and great at customer service . I also don't have a car so I can't be taking the bus to a a big box store and packing home large house supplies. why would I take a bus and rapid transit to the airport to get toilet paper 1 hour away when safeway is down the street

Driving home tonight, I was nearly pushed into oncoming traffic by a semi truck who decided not to look at his mirrors and merge Into the passing lane. Where my truck was already positioned. I had to lock up the brakes to dodge him, And barely did.
obviously the truck was a Purolator truck and trailer. I didn't get the plate # sadly. But Purolator, teach your drivers to check their [censored]ing mirrors!

8/13/2019 I am expecting a delivery from Purolator today.

I checked my tracking information which was updated to 'customer requested to reschedule delivery'.

I am the customer, and have made no request, nor has my apartment concierge made such request.

I contacted Purolator using their Live Chat button, and spoke to an agent named "Angie L.". She asked whether the front door was open, and repeatedly insisted that delivery was attempted but failed because no one was around.

First of all, I don't understand why Purolator inaccurately claims that I requested to reschedule the delivery.

Second, I live at a condo building located in the core of the financial district. The notification of 'delivery failure' was at 9:00AM. There is no way that front door was locked at that time with constant traffic of people going to work.

Last, there is a very obvious button to contact the concierge or my number from the directory if the delivery person was not able to get in for whatever reason.

From the supposed delivery failure, inaccurate claim that I made the request to reschedule delivery, and extremely rude customer service to resolve the matter, I am very disappointed with the service provided by Purolator.

Tracking #: MWB002758448

Today (Saturday July 27th 2019), a driver who was supposed to deliver a children's makeup set titled "Kid's Makeup Kit for Girls" to my family's address (1126 Ch. du Bord-de-l'Eau, Laval, QC H7Y 2J6). We have a gate with a buzzer code to get to our which my mother waited most of today, taking off work, to answer the door for the delivery. Instead, it has be confirmed to me by customer support that upon arrival, the driver saw the gate, decided it wasn't worth his time, and turned around. The delivery was a gift for tomorrow (Sunday July 28th 2019) and obviously now will not be on time, I have contacted Amazon and I have yet to decide if I will be returning the product, hopefully this issue is addressed and the driver responsible is reprimanded accordingly. This is not the first issue I've had with Purolator, but I can promise it will be my last. If there is a way for the parcel to be delivered before 16:00 tomorrow (Sunday July 28th 2019) that would be greatly appreciated. It's unfortunate that because of a driver's impatience the company loses customers. If you have any updates you can eMail me at [protected]@gmail.com

Thank you.

Purolator now refuse to take the most common state issue ID from the province of quebec for identity proof. Making it the only company here to do that and making it impossible for people with driving license to claim thier package.

The health insurance card provided by the quebec government is a state issue id with picture and identification code. For some reason, purolator decided to unilaterally refuse this card which is the most easiest way of identification and is accepted everywhere. By what the clerk told me its a decision since april and no warning is offered so quebec citizen that this piece is refused.

Refusing this official id makes it impossible for me to claim my package since the only other accepted for us here is a driving license which not everyone has

I have been ordering from Amazon with purolator as the shipping company and it always come in my front door without any problems with the code or anything. This time it has been delayed for 2 days (it was expected July 25, 2019) and I have to wait another 2 days (for the weekends) for the next delivery. I called costumer service to let them know my frustrations and to know if there is anyway I could pick it up before monday, the woman I talked to was EXTREMELY RUDE and raising her voice on me and making sarcastic comments. Her name is Sheryl Mcculloch (that's what she said). She works in the costumer service and it's her job to deal with frustrated costumers but it's really unprofessional how she did her job. I don't think she should be working for costumer service at all!

The 2nd time in one week I have witnessed your driver speed down our road. I do not sit by my window and watch traffic either so who knows how often this tool pulls this. I just happen to see him on tow occasion at least.
I can tell you however we are one of two roads that access Erieau ON and our road is currently CLOSED to all traffic but local due to high-water erosion control.
We also HAVE NO SIDEWALKS AND A 30 FT DITCH ON ONE SIDE OF THE ROAD. Young families, kids, dogwalkers, seniors and general residents use our road all the time for pedestrian travel. Speeding on our road is an epidemic especially by tools and company service vehicles like these [censored].
If this fool is using our road to get to Erieau while it is closed to all traffic but LOCAL that is one issue but the fact that he is doing 20-30km over the posted limit is entirely another. If I see him speed down our road or of over 100 homes again he will be reported to police and Purolator will be banned from using our road by our residents committee and we will use alternatives like Canpar and FEDEX on all deliveries to our area. If it happens again after that I'll put a rock through his F***ING windshield given he thinks he can take our lives into his hands, I'm happy to oblige in return.
The 2nd incident took place today at 12:30 on Erie Shore Dr.