Purolator
Reviews and Complaints

I had purchased a very expensive monitor for my work from home setup through Amazon and the item was shipped using Purolator's services.

The initial date of delivery was the 24th of Feb. This kept on being moved and no update was sent to me on why this was happening.

Upon checking on the tracking status; all I see now is that the parcel has been delayed due to "Natural disaster in your area". I've been living here for the last 15 years and one would think that they would know of any "Natural disasters" in their area or country.

Anyways, after calling their phone support on a daily basis one agent admitted to the parcel having arrived at a depot which is around 1:15hrs from the delivery address however it has not been sorted and should be on a truck soon.

This soon has transpired into a week and still no updates. Again upon repeated calls they open a special investigation. I get one correspondence from the person assigned that they are looking into this and will provide an update as and when available. Again no commitments to a timeline.

Days pass by and I keep at it with calling support and all they have to say is the package is not lost (atleast from what they know as of now); however they do not know where it is and will get in touch once they find it. Still not dates that they would commit or no courtesy calls to the customer updating them of any progress. Their answer is to just wait endlessly.

Amazon support basically said its with the courier and they cannot do much with their delay.

In this entire conversation they have denied my request to have a contact number or email of a manager or person of more authority to raise my concerns with. All they say is the investigating person will get back which clearly has not happened and I doubt ever will.

Purolator, being one of the most recognized names in this industry; i am truly shocked by their lack of accountability and extremely poor customer service. As a customer they have closed all doors for me and left me at their mercy for receiving a product I spent more than $1500 for and cannot use for my work. By far the most pathetic service I've ever encountered from any service oriented business.

We have been waiting for a package that was supposed to be delivered on the 3rd of march, it is now the 8th of march, information received notifies that it is held up due to weather conditions, the weather has been fine for the past 3 days, so no real excuse, tracking number is dcm018872866. Purolator 5 Industry Ave

B5A 4B6 Yarmouth

Nova Scotia - Canada

not happy or satisfied JT.

I have a tracking number. I had two packages that were being delivered. One was delivered with NO ISSUE to the address provided. The other package, i kept having to check online and received ZERO updates to the number or email i provided. I had to do an address change X3. I was getting my package sent to a purolator business in my town. They got the address change. Three days go bye and once again... ONLINE i checked and it states address needs to be updated again cannot be delivered. On hold no one answers, i use the chat online and the individual states she is unable to track anything and to check back tomorrow. Then comes back and states oh yes you need an address change, YES I KNOW FOR THE 4TH TIME. In the end i have to drive 45 min to go pick up my package becuase now im being told they cannot deliver it to their own companies purolator business. The package is heavy so they need two people to deliver it. That is not my issue, or if that is the case maybe inform me or keep me informed instead of zero communication.

Worst experience ever and I have never waisted my time leaving reviews

I have a company run from my home acreage in Sicamous B.C. the Puralator driver makes limited business deliveries in Sicamous but will not deliver to me. He stated to me that he is not paid enough to deliver them all, even though he delivers to an address down the road from me. Companies shipping to me are charged for deliveries to Sicamous but I have to drive to Salmon Arm to pick up shipments to me and my company. That is a 64 Km round trip drive for me.

Worst service ever I received in my life. He appeared impaired on some drugs or is mental case naturally. Refused to give me my package even I told him who I was. He asked for signature and was running away from me with my package and he never let me signed it. His explanations and way how he talked to me were at level of insanity. Somehow, I got my package from him. Never send that guy to deliver anything to me again please, because I feel worried about my safety. He is ruining clearly reputation of Purolator. Tracking ID AVY005066035

I am a taxi driver, was parked at Penner Farm Services, Lacombe Ab.
4pm, Tuesday Jan 25th.
Parked in front of bay door, waiting to pick up a customer. A Purolator truck pulls up behind me, lays on the horn, and throws up her arms. So I move my van. She pulls in, basically staring me down.
License plate # was U-86303.
That was so not called for, very rude.

I was using the online chat to speak to an agent regarding an unclaimed package that was being returned to the office that I work at. I was connected with a person by the name of Marie S.
She did not understand my question and gave my answers that I already knew. She seemed uninterested and was getting very short with me when I needed clarification. She replied to a message that I sent and as I was typing, she disconnected us "due to inactivity" when I was clearly typing. There was no "Can I help you with anything else" or a closing sentence such as "Have a nice day". That to me is very lazy and unprofessional customer service. Please give that lady a coffee or something or hire someone else who's priority is to respect and help customers. I'll be rating Marie S customer service a 1/5.

Waited all day phoned purolator twice talked to them said I be only ther till 6 operator pages driver driver call me 2 hours later says he attempted delivery band on the door? [censored] payed 50 bucks to hav this delivered so I checked my security cams driver entered complex didn't enemy stop came in turned around and left then I get a attempted delivery notice wtf c video don't [censored] me purolator! Always [censored]ty service with driver c vid purolator

Case #[protected]/tracking number JWV002625419
The absolute disappointment in your organization can't be put in words but it I will find them when talking to my network of people. The reach may be surprisingly large as my girlfriends online social media presensce is substantial.
I was lied to, told I would be reached out just to appease my queries into my package. This package was way more than a package. It contained a twin bed for my son. A son that I fought for a year to get to spend his weekend with me due to legal battles with his mon. It was our first weekend together. The only parameter to his visit was that he had his own room and own bed. So I ordered said bed a month out. The package was in Barrie on January 13th. It sat in the sort facility for over a week, yes handing my ex wife the ability to deny the stayover. She did. The tragic part is that I offered to pick it up as Barrie is a small City, to deaf ears.
I just want to add my experience with Purolator was horrible. I understand you are a large corporation and this complaint is falling on deaf ears but at every chance I have, I will slam Purolator. Just a reminder of how important your one and only service is, a package is not always just a package.

Robert Cikoja

Document was picked from BLS international Vainer ottawa, as it was a prepaid service . It was supposed to be delivered to me in Stittsville, Ottawa.

After pickup, the package got routed to Montreal sort facility and after a day there is no update. Opened a case for tracing but still i am not getting any answer .

This is a visa for india and I need to travel in a week. This was the least expected to happen . I am really disappointed how can one be so careless putting the package in to Montreal route when its picked and supposed to be delivered in same city

The amount of hurdles and generic apology messages to try and get any resolution from the customer service department is staggering. Once in contact you may as well be talking to a wall. There is clearly no management or any control within this company. I would question their leadership and governing boards competency without hesitation. The issue in question is a 2 lb parcel that has been 7 days in limbo between Toronto and Thunder Bay, fourteen hours by truck, now showing in Thunder Bay and no where to be found in the warehouse. I'd be embarrassed if I had the title CEO in this company, the service provided is a direct result of the companies leadership. Shame on you

I have a package that was supposed to be delivered last Friday, the driver did not even stop at my home or buzz my apartment, I was home and waiting for the package the entire day. I contacted Purolator immediately after the tracking updating to ‘received unavailable', as I was available, the driver did not come to my place. I requested redelivery and was advised it would be delivered Tuesday. Since Friday the package has just said ‘ Available for pickup for 5 business days from arrival date at the counter.' This is all it has said every day, despite my request for redelivery. I would be happy to pick it up but they took the package to a place that's a 30 minute drive from me! There are a dozen places within 10 minutes of my location, I can not get out to somewhere half an hour away from me. I have contacted Purolator three times and been told ‘the request is in process but there's a delay at that location so the request can take 3 days or more'. When I asked if the package would be returned if I didn't pick it up before the 5 days, if the request wasn't processed by then, the best answer I got was ‘not necessarily'. That is absolutely no help and I am furious with this complete lack of competence. I will never use this horrible company that has you wait on hold for 37 minutes only to say ‘well it should be delivered, it won't necessarily be returned'. Absolutely the worst service I've ever received from any shipping company ever.

You lost my package and will only cover $100 when I clearly showed that it was valued over that. All staff keep handing me off to another for trying to deal with this. This package was time sensitive and had medication that had to be delivered via a plane to the ice roads. Because of this getting lost not only are we out all the money I spent on the items but now my wife is no longer able to produce milk for our 4 month old son and this is putting a major toll on her mental health. The other medication that was in the package could have helped with this issue as well but again it's lost.

Do you people not provide your carriers with bags, ma'am I've been home open up my door and there's a Box from you guys sitting there all covered and snow and freezing rain. It has a picture of electronics on it the electronics inside is now ruined perit's now ruined. I will be complaining to Amazon and they need to start sending stuff with companies that use bags and not with you idiots. When we're requesting nothing you sent with you guys on the make sure everyone else that I know requested as well that is ridiculous provide bag soppy and so cheap now I gotta send something back and wait another freaking month force

So they lot my package 1 month and 10 days ago. The trace specialist ALYSAA IS A [censored]ING [censored]. She keeps calling me and informing that they are searching for the package. I have explained and expressed so many times that the more they delay it affects my life as the package they lost had my applications and legal documents. I have cried so many times to explain that please stop delaying this process. But they do not care at all. The other thing is they NEVER APOLOGIZE, I mean what happened to manners. Working in a customer experience job and not even apologizing for the huge blunder you have created. I hope that [censored] ALYSSSA THE [censored]ING TRACE SPECIALIST lose her most important stuff some day and then she will know how it feels. This is by far the worst company in Canada. I mean look at your reviews on all the websites. You guys [censored]ing suck

I returned my order on December 30th. The person working at the front took my return scanned it and told me to leave. I did not receive a tracking number and now the company that owes me money is saying they did not receive anything. I have called multiple times and nobody has helped.
Purolator screwed me over; I no longer have the item to return nor do I have my money back.

Tracking #[protected]

We sent a box December 23, 2021, from Leduc, AB to Blackfoot, AB, for next day delivery. When Purorlator went to deliver the front office was locked (and the back door open. We tried phoning to say send driver back as recipient phoned to say deliveries to back door.

Next day set for delivery (meaning recipient received no gifts for Christmas), was December 27, 2021. We called again to explain and gave them the number of the rehab facility and said connect with them and coordinate to deliver parcel. We spoke to Janelle at Customer Service who said she would redirect the driver and ensure it was delivered.

January 4, 2022, I received a text that the parcel was returned to Leduc, AB and I was to pick it up.

I would like $88.22 that I was charged to courier this special package, credited back to me. It is the least that can be done as it ruined my Christmas and not to mention the recipients Christmas as he and the people at the center were trying to find out where the package was for several days.

I have left messages for Janelle the last few days and she is not returning my calls.

My name and number are on the shipping receipt with the tracking code of [protected].

I don't understand how this company is still not bankrupt. I get deliveries everyday in my building from canadapost, fedex, ups and dhl. But purolator apparently is in a unique situation of having to face "bad weather" in a parallel universe and cannot deliver my package from a warehouse that is 10 kms away.

Pretty sure they lost my newly ordered laptop and are making up stories on the tracking information. I am dreading the "Delivery attempted" slip they will eventually post on my apartment probably after a week. What a waste of time.

I own a business in Winnipeg Manitoba at 250 Lilac street. We always have incredible delivery drivers who are more than happy to always bring our boxes up the stairs and are very friendly with my staff. There is one driver that is consistently rude. Yelled in my face when I asked his name and said his name was purolator. License plate PBU518 at 2 pm December 3st.