Quest Diagnostics
Reviews and Complaints

I have blood test done at my doctor's office but they never mention this company Quest Diagnostics, usually we do not owe because it is done by our doctor so I do not know where this out office bills comes from; they did the same to my daughter she got a bill from them even though we never went to Quest Diagnostic nor they would never mention. They did not send me a bill they send an email with wrong name which is odd.

DATE: 7/14/2021
QUEST LOCATION: 5761 SW 40th STREET MIAMI FLORIDA 33155
PATIENT ID: 03261958EXD
Name: Esther Maria Duarte 427 MADEIRA AVENUE CORAL GABLES FL 33134
On 7/14/2021 I had blood work done at the above location. After my doctor reviewed my results the test was incorrect. The results were incorrect with the prescription note that was provided to the phlebotomist.
This issue created a big problem for me. After the test, my doctor recommended to start taking antibiotics reason why I went for the blood work before beginning taking the antibiotics. The reason for this is to have oral surgery as soon as possible. Now with the error that was made by the phlebotomist, this is prolonging my surgery which I need to get done right away. I have a lot of pain and I need your help. Can you still provide me with the correct test, since I'm not able to have blood taking now?
I am including another prescription from my doctor for you to see the correct codes. I hope you have an additional sample of my blood.
Thank You Esther Duarte [protected]

Good morning, My name is Ms. wetzold I would like to informed you that I have been coming to your Lab for my medical needs (tests) for a long time and although a few times the treatment from an employee has been unprofessional on how is treated a patient, however, it has never force me to file a complaint on anyone until now.. This morning July 12 2012 My appo was set for 7:45 AM I checked in waited to be call I was called in by your employer who's name is Mercedes She immediately send me to room#3 at which time she met me there asked me what was I there for? I was somewhat confused and so I tolled her I was there for a redo test, she presided to asked me for my ins info, again I was a little confused since I have provided this information many times before I also stated that Dr N Cher also had provided the info
all this conversation while I was getting her the inf ins at this point she got very agitated and said to me in a very nasty manner "here look at the screen you're calling me a layer and I'm not a layer" I responded "I have never call you a layer Please, know NOT once did the word layer came out of my mouth and I conveyed this to her So, she got up from her chair walked out of the room and said that I need to go outside and wait for the other girl to help me because she was not... (I stayed in the room) a little while later she came back I said to her"look I have to get home to small children can you please help me She said no the other girl was going to As I stated in the beginning there's has been miner accorances but never like the one with this person I have never experience such a humiliation in my life I have worked with the public many time and this is NOT how people should be treated! Thank you for your time in this matter Ms Wezold P. S I asked for her name while walking away said Mercedes

Below is a complete copy of the chat session with "Chrissy" from Quest and the follow up E-mail I sent to their corporate headquarters.

Good afternoon.. We are trying to pay out of pocket for a test.
Rheumatoid Arthritis
IdentRA(TM) with 14-3-3 eta
Here is the link.>>>> https://www.questdiagnostics.com/home/physicians/testing-services/condition/rheumatoid-arthritis/ra-diagnostic-panel/?fbclid=IwAR0zpHHHl3W4pU1C3wSI3UgnFipBzq4molHPNOQ_mjiaDsLG7JhdlSUfN-I

We can't find it on your site. My wifes primary is out on an extended vacation. We want to know the cost if we pay out of pocket.

I just finished up a chat with a "Chrissy", who could not explain why we were not able to schedule and pay out of pocket for this test without being ordered by a doctor.

Even after that she informed us she would provide a billing code in the chat, then told us a few lines later she could not.

We are not very happy at all being lied to by one of your employees not being provided with an answer to our question.

A copy of the chat is included below.

"Hello and thank you for choosing Quest Diagnostics. My name is Chrissy how may I help you?

questdiagnostics
My wife is trying to secure a test suggested when she visited our local facility. Rheumatoid Arthritis Diagnostic Panel IdentRA™ with 14-3-3 eta
You
i see you are tarrying to purchase a Rheumatoid Arthritis Diagnostic Panel IdentRA™ with 14-3-3 eta

questdiagnostics
We cant find it on your site to purchase
You
that mean you have to get a order from a Doctor if it is not on that site

questdiagnostics
please explain why
You
now if she wants to pay out of pocket with a order from a Doctor i can give you billing number

questdiagnostics
We are talking about purchasing out of pocket
You
yes but the test is not on Quest Direct for you to order your self you need a order from a Doctor

questdiagnostics
what state are you in i will give you billing number

questdiagnostics
Illinois. SHe is having trouble with her primary ordering this and he will be leaving for an extended vacation
You
all the test that Quest offer is not on that site and if its not you have to get a order to do them

questdiagnostics
Provide me with the billing number please
You
very sorry a Doctor ordering the test is the only way if its not on Quest Direct

questdiagnostics
You "just" told me you would provide me with the billing number
You
You will need to contact our billing team at [protected]

questdiagnostics
So you were either lying or did not know what you were talking about
You
What is you ID number
You
I'm waiting
You
i do not have a ID number

questdiagnostics
when I call and complain I want to know who to tell your corporate who I was chatting with.
You
chrissy

questdiagnostics at 3:47:28 PM

Chrissy"

Above is a copy of the conversation. We are extremely unhappy with this individual and lack of her cooperation and/or giving us misleading information, also not explaining why we are not able to secure this test if we are willing to pay completely our of pocket.

You need to step up your employees game.

In review.

1) WHy are we not able to secure this test on our own when we are willing to pay completely out of pocket?

2) How much would this cost?

3) for our reference what is the billing code as promised by your employee?

Glen Neal

7/8/21 - i have been going to quest for years. Went into my appoinment today sat down for 20 minutes without a face covering due to health issues. Then a very rude woman of color told me to put a mask on or leave. I told her i could not wear one and she said then we will not serve you. I will never use another quest lab. You are breaking florida law by refusing serivce. Our state has lifted these ridiculous mandates. He was discrimated against becuase he is white. Went to labcorp and recieved service. You will never get my business again

Quest Diagnostics ignoring a request for refund on payment made by mistake in Bank online Bill Pay option

I paid $48.17 on 3/4/2021 by mistakes when I don't have any outstanding bill to pay. I meant to pay my water bill in the Bill Pay option from the Bank of American online option.

I sent a several emails online to them but no one replied. And also called their phone numbers too but they asked me to send a letter to their customer service in OH and I did that but no result so far. Then, I again sent a letter to their Corp accounting office, cash reconciliation Dept. in NJ on 5/19/21 and no result so far. I did attached a copy of bank trace# letter from the bank.
As of today, 6/30/21, I have not heard from anyone.

What kind of people work for company like this? It's a big and nationwide company, and they are supposed to be more professional and give back if they received money by error.

Hello,

I feel that people answering the phones are not providing any good customer service. As I was a customer service advisor for over 35 years; I called on a bill set on hold for over 15 min, mind you people have to work and are not able to call to speak to someone. The lady nancy at 12:19 pm june 28th with whc do to me asking questions got frustrated I guess and hung up. As I was trying to match payments with eob and 2nd insurance which again I gave all that information to have billed for my 2nd insurance. Now not sure that she will do her job and foward this info. I feel our service for customers is becoming less personal and more un human.

A tech his cell phone out during a lab draw, O'Neal?. Possibly filming or taking photos of my info. HIPAA violation? This was not the first time. Renton Lab off of 43rd.
I will be reaching out to the attorney general to file a formal complaint with this company and employee.

My sickly mother is waiting to be accepted into a specialty clinic for further work up of a yet to be diagnosed illness. She was contacted by someone who she thought was this clinic and told she would receive a certified package in the mail. She was instructed to fill out the paper work and call back to schedule an appointment. The package contained instructions to go to a Quest laboratory and have blood drawn. She did that this morning and then asked me to follow up with the phone call as her frailty makes it difficult for her to speak and be heard on the phone. I called the 800 number she was given. When I called, the message is "just for calling today, you are eligible for a $100 gift card, press 1 for more information". Didn't sound like a medical clinic to me, so I googled the clinic and called the clinic directly. They told me my mothers case is still under review and no one there has reached out to her. So today, my brother drove her over an hour one way to have a bogus test done and to have our hopes of her getting into this clinic completely crushed. How could they do this to people? I hope they don't plan on sending us a bill.

Electronic checks with acct number in memo line sent to Quest are lost. This has happened twice. I get a bill after I have paid and the money has been taken out of my bank. I call, manager tells me I have to prove payment and that pymt posting could take up to 30 days. I then received a Last Notice bill 6 months later. I have now spent over an hour on hold, cut off and transferred. There is nothing more that I can give them - they have $ amt, date cashed, acct # but insist on a check # - there is no check # attached to an electronic check. This is ridiculous - all this for $37!

Went in today, 6-8-21 about 12PM for blood work. Was only an elder man there for lunch hour. I told him my veins are very hard to find and that my doctor recommends using a butterfly needle. He refused and had to re-try several times. It HURT. I told him to try using veins on top of my hand which always worked well. He still refused. He finally tried a butterfly needle and got a vein 1st try. WHY did he do this to me? Black & Blue arm now and hurts. The patient is ALWAYS CORRECT! I am PISSED.

Quest offers patient assistance for those who are low income with no insurance. I applied for assistance for my boyfriend but I keep getting the bill back in the mail. I sent EVERY SINGLE DOCUMENT that was asked for not once but TWICE. All I keep getting are requests via mail asking for the same documents I've already sent in not to mention RUDENESS. I call but they NEVER ANSWER THE PHONE. I would like a supervisor to call me please at [protected] THANK YOU.

i received a bill from quest diagnostics regarding a blood test requested by my doctor. the bill is for over $400. i have Medicare insurance AND a supplement that covers 100% of what Medicare doesn't cover. I am 76 years old with cancer and heart failure issues. the billing number is [protected]. I only receive $1200 a month and it is very hard to live on that amount. when i went on the computer i was astounded at the number of complaints regarding these type billings from quest. i tried and tried to call but every phone number i called was only voice recorded messages. my doctor usually has me go to CPL where in 20 years I have never received a bill. my primary insurance is Medicare 4WP4-TP2-UF83. My supplemental insurance is AARP/United health care ID [protected]-21.My phone number is [protected]. Perhaps you dont have my supplemental insurance stated above.

my phone is [protected]