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Item ordered: 17" HP Intel Touch Laptop/8GB RAM/Intel Pentium Gold 7505 dual-core processor with 4MB L3 cache up to 3.5GHz/512GB SSD/ Win11MS365/Bluetooth and other stuff
Item received appeared as noted until Factory Reset was performed. Then it was: 6GB RAM/2.1GHz AMD Quad-Core A10-5745M APU-4MB L2cache/750GB 5400RPM hard drive/Win8.1
Current computer specs as given by the computer:
Processor AMD A10-5745M APU with Radeon (tm) HD Graphics 2.10 GHz
Installed RAM 6.00 GB (5.19 GB usable)
Device ID FED61779-CA7A-44F5-9232-427028A6DE6B
Product ID [protected]-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
I had it looked at physically and it is not the same stuff inside that is listed on the Voucher details. It was purchased Oct 2022, and it has a 'birth date' of August 2014 and expired warranty of September 2015. This has all the markings of a refurbished computer. That is not what it was sold as nor what I agreed to purchase.
I have attached copies of the computer info per HP and QVC. (They were attached - then they weren't. I keep getting ERROR: can't add to a temp file.) I do have files that show the computer as it should be and as it actually is.
I am very disappointed with QVC. I am a long-time customer and until this purchase I have never had a complaint.
Bottomline - Fraud
Claimed loss: $675.65 Total paid
Desired outcome: Total Refund $675.65. To replace what was lost would cost over $1,000.00.
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