QVC review: QVC Customer Service

I recieved an email on Saturday 11-18-2023 that part of my order had been canceled.. I called the 1800 number and spoke to at representative at about 1 pm eastern time.. when I asked them why it was canceled I was told by the rep that I had called in and canceled it and I said I did no such thing.. She then said oh it’s in the process of being canceled for missed payments in the past.. I asked what these missed payments were and she said she couldn’t tell me that that I’d have to call the the collection agency and speak to them.. I said I want an it amazes bill from your company stating what I owe if I owe anything. She said that they couldn’t do that. I asked to speak to a supervisor and she said that there wasn’t someone else I could speak to. I asked her why part of my order went through and the other part is being canceled. I said this just doesn’t make sense. She then said she wasn’t sure and that rarely does an item not get shipped when a cancellation happens mid process. I said these are Christmas presents so I need to know if they are coming or not and she said that there wasn’t a way for her to see if it was shipped or not.. because someone closed my account.. I said well who closed my account. She said you did when you called in to cancel the order.. She said that the note said that I canceled the order due to the games being too expensive.. I said 1st of all I didn’t call in and second you just said that you couldn’t see my account because it was closed and third the items that weren’t canceled are cost more than the 3 games combined so none of what you are saying makes sense. I asked again for a supervisor and was denied..I just finally hung up cause I was so mad.. So I still don’t know if I’m getting all of the order or not and I can’t check cause they closed the account yet I’m still getting promotional emails from them and they had no problem billing me for my order.