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RaceTrac
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
RaceTrac Customer Service Phone, Email, Contacts

RaceTrac
Reviews and Complaints

www.racetrac.com

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1.0 522 Complaints
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RaceTrac Complaints 522

Resolved “Drama / unprofessional / social conditions” Resolved “No paper to print receipt” Resolved “Price of frozen drink” Resolved “Shift manager poor attitude / racial profiling” Resolved “lotto ticket” Resolved “Overcharging”

How responsive is RaceTrac's customer service?

6 Resolved
516 Unresolved

Total complaints: 522

Resolved complaints: 6 (1%)

Unresolved complaints: 516 (99%)

Very poor 🤒
We don't know much about how RaceTrac handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with RaceTrac and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is RaceTrac’s rated by customers?

RaceTrac’s earns a 1.0-star rating from 522 reviews, showing that the majority of customers are dissatisfied with service and offerings.

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Keywords

rude store manager customer service name tag gas station employee food cursed defamation fired frequent customer second shift slander corner work cashier receipt time shift manager
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3:05 am EDT

RaceTrac manger

The Manger Tim was the rudest guy I think I've ever met or seen. I have no idea why they would even put him into that store. I will not return to this store until he is gone. All I did was ask if he could correct the employee on putting my gas on the right pump when someone else was already pumping gas that I had paid for and he told me that it was my loss and that if I wanted gas then I needed to pay again.

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9:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

RaceTrac Overcharging

Racetrac is usually one of my favorite gas and convenience store combos but one employee can ruin that. I've learned to put up with rudeness, usually can't get away from it in these kinds of industries. Saturday nite/Feb 6, I stopped in to pick up a few things. My purchase came to 12.39, I gave the cashier 20.50, my change should have been 8.11, when I...

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About RaceTrac

Screenshot RaceTrac
RaceTrac operates a chain of convenience stores and gasoline stations across the Southern United States. They offer a variety of fuel options, snacks, beverages, and quick meal solutions. Additional services may include car washes and ATM access at select locations.
How to file a complaint about RaceTrac?

**Guide on How to File a Complaint Against RaceTrac on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with RaceTrac in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with RaceTrac.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against RaceTrac on ComplaintsBoard.com.

Overview of RaceTrac complaint handling

RaceTrac reviews first appeared on Complaints Board on Feb 8, 2010. The latest review Milk borden's vs. Gvvalue milk was posted on Jan 14, 2024. The latest complaint Drama / unprofessional / social conditions was resolved on Mar 03, 2022. RaceTrac has an average consumer rating of 1 stars from 522 reviews. RaceTrac has resolved 6 complaints.
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  1. RaceTrac Contacts

  2. RaceTrac phone numbers
    +1 (888) 636-5589
    +1 (888) 636-5589
    Click up if you have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone number
    Guest Relations Hotline
    +1 (770) 431-7600
    +1 (770) 431-7600
    Click up if you have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone number
    Media Relations / Real Estate
    +1 770-431-7600 ext. 1089
    +1 770-431-7600 ext. 1089
    Click up if you have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number
    More phone numbers
  3. RaceTrac emails
  4. RaceTrac address
    200 Galleria Parkway SE, Suite 900, Atlanta, Georgia, 30339, United States
  5. RaceTrac social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 08, 2024
  7. View all RaceTrac contacts
RaceTrac Category
RaceTrac is ranked 17 among 46 companies in the Automotive Fueling and Charging category
#15 Hess Hess #16 Petro Canada Petro Canada #17 RaceTrac RaceTrac #18 CITGO CITGO #19 Murphy Oil Corporation Murphy Oil Corporation

Recent comments about RaceTrac company

Cup of ice
1
Racetrack needs same thing to happen to them as Bud Light had done ...
 Employee
1
Don't even waist your time , they apparently don't give a [censored]...
 Christina
1
As a person of color who frequents this location. I’ve had nothing...
 Racetrac gas pump today
1
I have gone to the racetrack for my client for a very long time now...
 Product
1
That has to do with their vendors the store actually themselves doe...
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