Radisson Hotels’s earns a 1.3-star rating from 152 reviews, showing that the majority of guests are dissatisfied with their stay.
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Scam
Are you thinking of throwing a corporate event or some kind of large group get together WELL the Canmore Radisson Hotel in Alberta is not the place to go to! They will say everything you want to hear but come the day of the event they will not come through nor keep their word, when you leave they will deny everything they said leaving to feeling let down and lied to. Months will go by only to find that they will keep charging your credit card as they feel necessary, they will say there was damage’s, fines, and anything else they can make up just to charge any extra money to you.
I have talk to 4 people that work there and they also agreed that the upper staff there are taking advantage of me and are lying! But that they do this to lots of people! Good Scammers and liers at www.radisson.com/canmoreca
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad accomidations
My wife and I stayed in this nhotel over the weekend. Wewent to get in the pool but the water was murkey and cloudy so we opted to use the jacuzzi in our room, we filled the tub with hot water but when we turned on the air jets our came the roaches. So much for reaxing in your room. the only vending machine that works is on the 7th floor the other one...
Read full review of Radisson Hotelsunauthorized credit card charge
On May 7, 2009 Country Inn & Suites of Calabasas, CA
inappropriately charged my Discover card $150. They allege that someone
smoked in one of our two guest rooms. They posted the charge more than
24 hours after we checked out of the hotel without ever discussing the
matter with anyone in my party of four, none of whom smoke.
I called the hotel to object and was told that their policy requires 3
hotel employees to verify the infraction and someone from the hotel to
tell one of the guests about it. This was not done. In addition, when
I called them they identified me with the wrong room.
Finally, they promised many times to get back to me with verification,
but did not do that either.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hotel staff shortage, staff does not care about training new employees.
Manager is new, Manager says is it's new employees job to ask what to do.
Are you kidding me?
The long time employees (the few they have) know how, they are the eyes and ears of the hotel
But, they don't care if new employee is trained in and occupied for the remained of the shift .
That is the sign of a lazy and incompetent Manager...
I too have been overcharged at the Camp Springs, MD Hotel for $102.00. I changed my reservation and stayed there for five nights but a month later, I was charged for a night's stay, I presume because they never canceled my old reservation when they rescheduled. The manager has apologized and has told me that it would be corrected but after a couple months, this has never occurred. The hotel's rooms were very clean but that's all that can be said favorably about this hotel. I had very expensive International award-winning cheeses shipped to this hotel. Although they were signed for, no one could locate them. I attempted for two straight hours to get a totally non- sympathetic desk clerk to help me. They cheeses were located but it an destroyed my night! A second desk clerk was about as rude as you can get. If you're on business, I recommend you stay somewhere else.
Scott
Corvallis, OR.
My question is do you smoke?
Misleading advertising
After completing a complete search, over several weeks, I finally opted for the Radisson BLU (Dubai Marina) UAE, as my base, for my impending business trip. The rates were reasonale, it offered the basic facilities, as would any other big brand hotel chain. Equiped with a pool, bar, restauraunt, gym, and right on the Dubai Marina. What it did offer, was the...
False/deceptive advertising
Radisson Resorts & Casinos offers an Online Rate Guarantee on their website whereby if you can find a lower rate online, they will give you the lower rate PLUS an additional 25% off the rate. I found a lower rate (much lower) on Expedia for the Radisson in Tahiti; however, Radisson denied my claim on the ridiculous basis that the hotel rates were charged in local currency and therefore they had no way to compare the rates, even though, their website provides a currency calculator to convert rates in USD before you book. A lame excuse for a cheap hotel chain.
The complaint has been investigated and resolved to the customer’s satisfaction.
Embarrassing accusations
Over the past 6 months a have been forced away from living at my home due to a toxic mold allergy. I have been staying at uper scale hotels hoping to have a more cleanly place to stay. This week I chose the radisson in tucson because it is close to my home and my family. I cant be around my own 4yr old daughter due to contagiosness of my illness and my...
Unprofessional and unwilling to address complaints
At the day of the wedding the contact person was not there and gave us another person to assist us. That would be fine if she was still working at the time of the wedding.Needless to say there was no one coordinating the wedding and guests were confused where to go and the front desk was not able to assist guests. Fortuneately, our DJ stepped up and helped...
Read full review of Radisson HotelsOld hotel in need of updating
I came here for a 2 week conference. The room I had (on 12th flr) was clean but old. The toilet ran all the time even after they came to fix it (3 times) I finally just kept the door closed and stopped calling. A colleague changed her room 4 times because there are large air conditioners outside many of the windows and if you room is below the 6th floor they are very loud. Also some of the air conditioners in the rooms rattle. The rooms that have balconies are screwed shut “for safety reason”. The Gym is a joke but the pool is Ok. Internet service works well. There are no stores / restaurants in walking distance (about 2 miles and you have to cross an expressway). Bottom Line: if you don't have to stay here try someplace else.
The complaint has been investigated and resolved to the customer’s satisfaction.
Deficiency of service
A copy of email to Radisson Hotel India:
I am a practicing Advocate at Calcutta High Court.
On February 23, 2007, I along with my family and friend Mr. Vijay Soni went for a two day stay at The Fort Holiday Klub, Raichak a resort affiliated to RCI. The booking was made by my friend as he is a member of Resort Condominiums International, RCI.
On February 24, 2007 at around 1 p.m. we all went to Reflection, the multi-cuisine café of the The Ffort Radisson resort. One Mr. Bapi Biswas took our order and after waiting for more than 35 minutes when we inquired from Mr. Bapi Biswas he became annoyed and asked us to wait. After 45 minutes the order was served. In the meantime we further placed an order of Black Forest Pastry but the same was not served even after we all finished our ordered menu. Thereafter, all of a sudden my child started crying for milk and when I requested Mr. Bapi Biswas for the order he further got annoyed and again asked me to wait. Having no other option I asked him to either cancel the order or send the same to my room. Mr. Bapi Biswas refused to entertain such request and further insulted and vilified me, which was not expected from a waiter of a resort of your repute and esteem. Mr. Bapi Biswas told us that we will have to wait or otherwise we can pay the bill and leave the café. Mr. Bapi Biswas insulted and/or argued with me in presence of my family members and other customers of the café which by innuendo meant and were understood to mean that I was misrepresenting the facts.
There exists no standard to ascertain the damage caused by such act of the waiter and no monetary compensation could provide adequate relief.
It is a settled law that the Principal is liable for the acts and omissions of its agent (in this case act of Mr. Bapi Biswas).
In the premises, I, do hereby finally call upon you to immediately respond my letter in this regard, treating the same as demand of justice, with letter of regrets in person as the act of Mr. Bapi Biswas tantamount to deficiency of service, failing which I shall be constrained to take necessary steps against you and also take such other steps in accordance with law without any further reference to you, which please note.
This is without prejudice to my rights and contentions.
I hope you will introspect your steps and improve your service levels more than anything else.
Yours,
Ajay Agarwal
Advocate.
+91 [protected]
[protected]@consultant.com
Questions about my bill
booked a room for 12/27/2022 over priceline non refundable since iam arriving at 1:00 am i should have booked it for 12/26 insted when price line ask the hotel to cancel so i can book it for the 26th they refused now they are forcing me to buy two nights not happy
I booked a room for one night. Having heard horror stories about New Orleans I decided to go with a well known hotel chain. I arrived at the airport and called the complimentary shuttle service and was told it would be 15 minutes. I waited and waited 3 calls and 1 hour later the complimentary shuttle finally arrived. I booked a non-smoking double room. Upon my arrival I had to take a smoking room since no non-smoking were available.I went out to dinner and upon my return we began to use the room, to our disgust and amazement there was dry blood all over the sheer curtains, fingerprints of dry blood on the back of the door, splats of blood on the head board and hanging pictures. I immediately called the front desk to ask for my original non-smoking room which after 3 hours was finally available.I explained the situation and went down to retrieve my new room key. At the front desk I was told that housekeeping would go to see the room.The manager on duty followed me to my room to see the blood and upon arrival made a comment that it was ketchup. Ketchup or blood, it was still disgusting to put guests up in such a dirty room. We retrieved our things and upon moving rooms we asked the manager if he could make an adjustment on the rate we were paying for the room after having put us out the way they did. His response we are moving you to a better room. The room also lacked appropriate lighting, I couldn't read, and several of the light fixtures did not work. I guess that's why the cleaning crew missed all the blood.The new room was much cleaner and lucky for us it did not have blood stains all over the room and it was a non-smoking room especially since I and others in my party are allergic to smoke. This is not my only complaint. The hotel itself was ugly, old and grimy looking, Grey dirty paint, old rugs, smelly hallways, old decor, and overall run down looking except the lobby area which was a little better. I will never stay at another Radisson.
I booked the raddison blu in Liverpool on the 16th July for my Birthday and my daughters graduation, On arrival the receptionist was pleasant and allowed us to check in early as we had travelled for 6 hours. However the air con was not working in our room we waited several hours for some one to fix it. Once he had left there was no difference: so we asked for a fan and said they would get us one. It never arrived. we had to leave the door open alnight and was not able to sleep. I spoke to the manager Chris the following morning and explained that we had not slept had a long day ahead of us for our daughter's graduation. He offered us the room till 6pm. I informed him that the graduation didn't finish till 6pm so he said just have the room. On return from the graduation the receptionist told us we had to leave at 10pm, I was so angry that we left straight away. Also I pre booked a massage but because i didn't specify what one i wanted they just said we havn't booked the lady. They made no apology even though my daughter informed them it was my birthday. Plus the jacuzzi didn't work. Please bear in mind we had a 6 hour drive home with no sleep. I feel that some compastion should be considered
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Radisson Hotels emailsinfo@radissonhotels.com100%Confidence score: 100%Support
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Radisson Hotels address701 Carlson Parkway, Minnetonka, Minnesota, 55305, United States
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Radisson Hotels social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 09, 2024
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My husband and I stayed one night at the Radisson Hotel in King of Prussia (Valley Forge), Pennsylvania. It was not a pleasant stay and we won't go back.
(1) The maid tapped on the door the night we checked in (I'm not sure why she'd need to enter an occupied room in the evening). Thinking it was my husband I immediately went to let him in. In the 3 seconds it took for me to be at the door, the maid had already unlocked the door and barged in. I'm glad I wasn't undressed or having an intimate moment with my husband!
(2) Time for bed. No hot water, even after several minutes of running the tap. My husband let it run for 15 minutes the next morning and it never got above room temperature.
(3) At check-in the previous day we were given a coupon for a free breakfast buffet the next morning. My husband left early the next morning for a meeting and I went down to have my buffet. I showed my buffet coupon to the woman at the cash register and was then seated by the waiter. Not feeling real hungry I had some juice and a small bowl of fresh fruit. I then headed out of the restaurant but stopped to toast a bagel to eat in my room. As I left the restaurant, the cashier called over to me--MaDAM! MaDAM!and informed me that I had not paid for the bagel. What?! It isn't included in the buffet? I asked. Oh, no, MaDAM! she said... (She was French--maybe that explains everything.)...and I must charge you because I'm being watched on closed-circuit TV. Not wanting to make a bigger scene than she had already made I paid the $3.75 (!) for the stupid bagel and went to my room, where I then called the front desk to complain. Perhaps if you had ASKED THE WAITER to bring you a bagel you would not have been charged, I was told. What?! I have to wait around for the waiter to come by, then place the order with him instead of walking the few feet myself to prepare it the way I wanted it? I asked for the manager's name and contact information then prepared to email him my complaint. The phone rang. It was the general manager who had just been informed of the problem by the front desk. How can we make it up to you? he said. Just take the price of the stupid bagel off of our bill, I said. That's all. He agreed to do so right away and apologized for the inconvenience. As we drove away later that morning I asked my husband if our bill indicated the small credit for the bagel. It was not there. Apparently, my complaint was not taken seriously. It wasn't about the bagel. It was about being put in an awkward, uncomfortable, and/or embarrassing position three different times in 12 hours! Choose another hotel. Stay away from this Radisson (the tall round one)where your comfort is not the staff's priority.
If you read the lady's complaint more carefully, Ethan, you'd realize that the CREDIT did not appear on the bill.
I use this hotel occassionally as I have business in the building next door. I can't agree more that the attitude of the staff and management is far from that of other hotels. This hotel is making money only because it is a part of the convention center and next to the office building. The convenience and price ($129) outweighs the bad service and nickel and dime attitude.
I stayed at this hotel in August of 2007 and am sorry to hear that their customer service has not improved. I also had a problem with the restaurant during breakfast. I was paying for the buffet and brought my thermos so that I might bring some coffee back to my room with me. I never drink much with my meal and thought that I might enjoy having some at my leisure after eating. I was told rather firmly by the waitress that it was not allowed and that I would have to pay some ridiculous price (after all, it's Starbuck's!) if I wanted to take some coffee with me. They wouldn't even allow me a single cup to go! It seems that they want to nickel and dime every customer. BTW, the room wasn't that great, either and my air conditioner sounded like a jet engine. Stay away from this hotel.
You have little right to complain about the bagel thing now. The GM asked you how he could make it up to you. You told him all you wanted was the charge removed, and (suprize, suprize) that's all he did!
Next time, ask him what he could do for you that he thinks would be satisfactory. You'd be suprized what managment can/will offer you.