CB Hotels and Accommodations Radisson Hotels Hotel stay

Radisson Hotels review: Hotel stay

mia cotton of US

Nov 01, 2024 1:00 pm EDT

Verified customer

Featured review

This stay has been HELL! We checked in October 20th 2024 at the “Country Inn & Suites by Radisson Ocala Southwest”at 3720 SW College Rd Ocala, FL 34474,
through “FEMA” public assistance. My home got damaged due to the hurricane and I assumed the country and would be the best day for us temporarily until I’m able to reside at my home. However, on DAY 1 we noticed there were bugs, biting us in my bed my sister’s bed and on my sister’s children! The toilet kept stopping and coming up from the room next-door to us. Ever since I told them I will be contacting corporate if they do something about this I have been received customer service for the rest of my stay. The general manager at the front I’ve been leave his name was Paul, gave me a random call last night saying there has been complaints of stomping coming from our room however, we were not even in our room, We were out running errands. Now I just received a call this morning saying our room is deemed unacceptable and we have until tomorrow to find another place to stay. However, I have a video here that the room is actually spotless to the best of our ability, EVEN WITH the Bug problem! MIND YOU the manager REFUSES to come look at the room that he claims is so “unacceptable”. We get up every morning and clean up a before we go to bed! and the Manager won’t even tell me whats wrong with the room ?! He just keeps saying “it’s not in good condition and it’s not up for debate”. They had roaches when I walked in, bugs in the bed, we had to keep switching and everyday I go down there to get a different room they’ve been saying we have to wait. This is very hard on us as the kids have just got signed up for school and the bus was coming outside of the hotel with our original home still not in a livable condition. I would not wish this heartache on anybody! They have 7 rooms closed right now ! Because the whole soccer team team came in an got lise in there head alll the girls … police were all downstairs ! I have called corporate and filed a complaint. Now, I am submitting reviews on every website that I can about this. If I could give zero stars, I would!

Claimed loss: Without a place to stay

Desired outcome: Offer back a place to stay

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Radisson Hotels Contacts

Radisson Hotels phone numbers

+1 (800) 333-3333
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United States

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100%
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Radisson Hotels emails

info@radissonhotels.com

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Support

Radisson Hotels address

701 Carlson Parkway, Minnetonka, Minnesota, 55305, United States

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