CB Hotels and Accommodations Radisson Hotels Radisson Blu Resort Milatos Crete

Radisson Hotels review: Radisson Blu Resort Milatos Crete

ED2023 of cheshire, GB

Nov 01, 2023 2:06 pm EDT

Verified customer

Featured review

Good evening,

I have just returned from the above resort which was a special anniversary trip for me and my husband. As we have stayed at the Radisson a number of times over the years we were excited to stay at this resort and had full confidence that we had picked the right hotel.

We arrived at 11pm to no welcome drink and to be told if we wanted food or drinks we would have to pay for it as the buffet had finished, surely the hotel knew we were arriving and as a 5* all inclusive resort i would have expected this to be available.

We tried to book the restaurants on the first day and were told that one was closed and the rest they were booked up for the next week so not a good start! We then realised that the restaurants were not fully operating for example only 10 places available for lunch when there were 50+ empty tables that could have been occupied, i assume to low staff numbers. Some staff were very rude, short tempered and looked overall fed up and didnt want to be there. The staff in the buffet restaurant all work very hard however the manager stands around shouting at them rather than helping... we saw staff members being shouted at on multiple occasions for not clearing tables fast enough, even though they had their hands full of plates from tables they had cleared and were running around everywhere the manager just stood there shouting at them.

If you want a drink at any bar you have to queue up constantly every time... without fail! How can you expect your guests to queue up over and over again for 1 drink at a time at a 5* resort? There is 1 bar staff member on shift and at times we waited in queues for over 25 minutes, some nights we didn't even bother going to the bars for entertainment as the queues were just ridiculous and served in plastic cups, again at a 5* resort!

One bar staff member told us to return our glasses to the bar if we wanted another drink as they didn't have time to clear tables. This was after queueing for 10 minutes! Also all inclusive should mean all inclusive, especially when it is 5* - the hotel wanted to charge us for some beers... only local craft was available for free and cocktails were already pre-mixed in cartons, not freshly made, again not what i would expect from a 5* resort.

It is advertised as a 5 star resort, i paid for a 5 star resort and unfortunately it was far from it. The whole place needs an awful lot of work and they definitely need more staff. The tiles around the pool are cracked and uneven, smashed glass has been replaced with plastic and paint was flaking off all of the woodwork. The bathroom in the room was filthy and was not cleaned during our stay. neither was the bedding. There was no kettle in the room and the minibar was never restocked after the first day.

I am thoroughly disappointed with my 10 days at this hotel and it seriously needs reviewing and renovating for future guests.

Desired outcome: i would like some compensation as i paid for a 5* resort and got 3* at a push!

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