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CB Hotels and Accommodations Radisson Hotels Radisson Grenada Beach Resort
Radisson Hotels

Radisson Hotels review: Radisson Grenada Beach Resort

L
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3:12 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sir/Madam,

During our recent stay (January 10-January 17 2024) we were not given the room area we requested. We made our reservation in June of 2023, confirmed on 6/14/23. Instead of going through a travel website we booked directly through Radisson so we could request the location we preferred based on our 2 prior stays. The staff has always been warm and friendly making us want to return. We specifically requested a Premium Beach Front room on the first floor and specified rooms 101-110. Somehow, we ended up in room 253 which is on the second floor, far from where we requested. The hotel staff, while polite, were not able to move us. Seeing we paid a premium price ($354/night) and booked far in advance this was disappointing and felt we overpaid for this room. We have enjoyed our past stays at The Radisson and were hoping to return in November 2024 if we could find a way to have our room request honored. On a lighter note, the game equipment was broken, i.e. ping pong paddles and Connect 4 Boards :(

We are hoping to be able to recommend this Resort to our family and friends.

Thank you in advance for any help / suggestions,

Lisa Crovo

Desired outcome: Discount on past rooms or discount on future rooms booked in requested location at Grenada Resort

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Most discussed complaints

problem with mosquitoes, and despite raising the issue, no convincing solution was offered
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