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Rainbow System

Rainbow System review: expensive piece of junk 68

J
Author of the review
12:00 am EDT
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Yesterday I sat through a two hour demonstration of the "Rainbow Cleaning System" (from a friend of my son). I was quite embarrassed for this young man, and advised him to find another part time job as soon as possible. Are there really people out there gullible enough to buy this product? How do they justify the $2600 price tag (and that does not even include the power nozzle)? I'm an engineer and have a pretty good idea of what vacuum cleaner components should cost. Even manufactured in the USA, a conservative figure would be around $400. My recently purchased Kenmore with a HEPA filter costs $250. According to Consumers Reports, my model Kenmore received a high mark for carpet cleaning and emissions. The Rainbow also received a high mark for emissions, however it received a poor rating for cleaning carpet. Then there's the additional setup the Rainbow requires prior to usage and the cleanup required after usage. It just doesn't make any logical sense why someone would pay close to $3000 for a vacuum cleaner, when equivalent brands are available at a fraction of the cost.

When the young man requested referrals, I told him that I could not in good faith give him any based on the questionable claims he made about the product, and also that it bordered on being an outright scam.

68 comments
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Mary
May 21, 2008 8:59 am EDT

The Rainbow-E Series is an awesome vaccum I have four children, 2-dogs and 2 cats the complaints I have read about are not too true the rainbow company gives you a chance to earn a vaccum at your own disgression the price is not bad for all of its features as far as how well it works it pulled a fish hook out of my carpet that had to be in there before we moved in 5 years ago as well 2 of my children have asthema and it has done wonders for them it sanatises the air and well it really explains its self I really don't think i will ever purchase another vaccum.

Mary in Oklahoma

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Rob
Jul 30, 2008 5:10 pm EDT

are you kidding me? The Rainbow is worth every penny!
If you are having that much trouble with it, you obviously haven't got the real deal...

My rainbow clean more effectively than any other vacuum on the market. It aromitizes, deorterizes, and santitizes...So whats your problem...

No bags, no filters and no bad orders.

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Dantucho
Nov 02, 2008 2:35 pm EST

Hey! Just change belt in power nozzle, there should be an extra one inside! And put your dust blower in the garbage!))) Rainbow is the Best!

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Tamara
Nov 10, 2008 12:34 pm EST

This is so sad that you are not enjoying your Rainbow. I have had mine since 1986 and love everything about it. Be patient and yes change the belt and relax. Be patient and read about this wonderful machine. If you have any dogs, cats in the house and children you will be so excited to know the rainbow picks up all the hair and more. It goes deep into the pad. A remarkable invention. Now slow down and try to relize what you have.

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Bernard
Nov 24, 2008 3:32 pm EST

Here's a good review of the rainbow vacuum cleaner:

http://www.epinions.com/review/hmgd-Large_Appliances-All-Rainbow_e_Series/content_72782155396

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Shonnette
Morgantown , US
Feb 19, 2009 8:47 am EST

I would like to first say that you people who don't absolutely LOVE Rainbow are very ignorant, as it is the very best cleaning system on the market. If you lack the funds to purchase the Rainbow at the asking price, that is nobody's fault but your own, "you get what you pay for". For The so called engineer in the 4th or 5th comment, I would like to know what you engineer so that I will never be subject to your ignorance, There is no low grade Kenmore with "HEPA" filter that will ever come close to cleaning with the ability of the Rainbow. The Rainbow representative was probably embarrassed for you that you live in dirt and allergens, and was probably wondering why the acclaimed "engineer" who should make a little money cannot afford to buy the best cleaning system on the market, but can afford to live in dirt...you deserve to own a Kenmore, and I feel sorry for all of you who don't thoroughly enjoy Rainbow. And just to let you know, you are the fool, people pay close to $3000 for Rainbow because it works!

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mark40511
Lexington, US
Mar 14, 2009 7:41 pm EDT

These machines are great. That said, I do think they are priced a bit too high. You can do research and get one from a reputable company that specialized in completely rebuilt refurbished almost like new Rainbows. Don't get one used from some "just selling theirs"...I don't know of any bagged or bagless vacuum other than the Rainbow that can leave your house smelling like a fresh RAIN STORM when done vacuuming. BE SURE to change the water often when vacuuming. Don't let the water get thick and muddy like cake batter and continue vacuuming. Stop after about 20 minutes dump the water down the sink and refill with fresh water. Much Much better filtration and it will make your machine last longer and stay cleaner. When the water gets thick and mucky, it loses it's ability to trap dirt thus the dirt will go into the Rainbow and bounce off the thick crud and wind up causing not only the inside of your machine to get dirty, but also your hepa (if your model has one)...Doing this also makes the water a lot easier to deal with...When its thick and cruddy, you can't dump in down the sink. When changed more frequently, it just works better all around. It is a tad bit more of a pain to change the water more frequently but after three years of doing this with my vacuum, the hepa filter is still snow white. Who says water doesn't filter dirt...That's the proof right there. Also, did you know you can add a couple of drops of Jetdry dishwasher rinse aid (no more than a couple of drops or water will be too foamy) and this will increase the water's ability to capture dirt...Not that it doesn't already but this just adds to it if you want to try it.

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Joyce Watson
Providence, US
Apr 18, 2009 10:35 am EDT

The medal hoses do not lock in place. Cheap ones do. I have to hold them together while I vacuum.

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alfeef
South Haven, US
Jul 23, 2009 9:02 pm EDT

I think it would be nice if we really knew the TRUE selling price for Rainbow nowdays... I don't think it's right for them to have to make deals with you... or raise the price so you can talk it down. What does it really cost? really?

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MexicanLovers311
Piedmont, US
Aug 20, 2009 7:16 am EDT

The Rainbow is great but the guy selling it promised alot of free attachments to buy it and once we paid for it and he left we have yet to see him or our free things. Again the Rainbow is great but I wish I would have got one from somewhere else not have been lied to from the guy selling it. So if anyone from NorthEast Alabama is reading this dont buy from a guy named Paul! He will lie over and over again to get you to buy.

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snowchic
Ridgefield, US
Sep 29, 2009 5:47 pm EDT

I am a new owner of 2-3 weeks of the Rainbow Vaccum cleaner. I must say, I AM AMAZED. I vaccumed before the salesman arrived, thinking my house clean and tidy.
Clean? NOT! Not only was I embarrassed, I was and am amazed! I live in an older house (part of it being built in 1905) and have 2 cats. I have used other vaccum cleaners, some very reputable and the top of the line with a paper bag filter system.
I am vaccuming 2 times a week, maybe more just to get the years of crud out of my carpet(s)! For one that thought my vaccum was doing the job I needed, was I ever in for a surprise. I do love the machine so far and am thinking of buying a refurbished one for my oasis in the desert, where there really IS dust!@!.

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Pureair
Mandeville, US
Oct 01, 2009 8:20 pm EDT

The gentleman who is an ENGINEER is not very intelligent to think that a product sells for what it costs to make. That is the problem with Engineers, they ALWAYS say "It doesn't cost that much to build a product." Well, did they pay more for their house, car, refridgerator, freezer, microwave, washer, dryer, food, clothes, etc than what they cost to make/build? Why would an engineer think they can pay for a Rainbow what it costs to build? The Hepa filter in other vacuums have to be replaced...not in the Rainbow...the only reason it is even there is so it could become a certified air cleaner. No other procuct on the market is a certified air cleaner and vacuum cleaner. Consumer Reports is bias and only tests the Rainbow as a vacuum cleaner, not an air cleaner. They also test it on talcum powder...which blows right through water. How many people do you know live in talcum powder...they don't, they live in dust. So they should test it on household cleaning.

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yowrx
Hartford, US
Nov 05, 2009 12:58 am EST

I wanted to sell Rainbows. But, then I figured it out.How can a salesman make up to 1000 dollars every sale and the company make money? Easy. Cheap cost.All a Rainbow is, is a wet dry vac.Go put some water in your shop vac. Same thing.Giant pyramid scheme. Your a sucker if you buy one.

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Cathy from Augusta
Augusta, US
Nov 10, 2009 4:01 am EST

I just cleaned my fileter-now the vac won't even turn on==any suggestions?

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RAINBOW RAINBOW
Demotte, US
Nov 10, 2009 11:58 pm EST

Rainbow Cleaning systems are by far the greatest innovation for in-home cleaning. Not only is it a certified air purification unit, but doubles as the most effective vacuum on the market. There's never a loss of "Air flow" that the dry based conventional system will ALWAYS have. You never have to bend over to get that string on the floor b/c your vacuum wont get it. Every single tool is close by as well.. so you can go around and remove ALL the dirt(essentially dust in our air) from ALL aspects of your home extremely quick. Then when you're done cleaning, you turn it back to the air purifier and it slowly pulls in any extra dust coming into the home.

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Moved to Georgia
Flowery Branch, US
Nov 11, 2009 2:33 pm EST

I bought my rainbow used in 1982 for $350, a model D2. I also tried to sell the rainbow in 1983, but didn't sell any units. I love my rainbow for cleaning hard wood, tile & linoleum floors. I recently had to contact a dealer in Macon, Georgia to buy a used water basin to replace mine, my daughter dropped it on concrete & the water basin cracked. I received the product in the mail & I am very happy to be using my rainbow again. My oldest daughter bought a model E2 today and she is very happy, she got 12 month payments with no interest. She is cleaning her house right now. p.s. I own a Kirby & it is excellent for cleaning the carpets. I bought it new in 1989. These are the only vacuum cleaners I have ever owned. I was born in 1961 and have been married for 26 years.

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aao_k
Melvindale, US
Dec 01, 2009 7:25 am EST

So sorry for your unhappiness with your rainbow. i have owned one now for almost 10 years and have had nothing but excellent service from it. If your's is not performing to it's utmost potential, i would suggest taking it to a rainbow service to have the filter changed and the belt as well. apparently something is just not letting the machine perform as it should. if the wrong types of material get sucked in by mistake it is easy to clog the filter and dirty the vaccuum itself. spend a few more bucks and have it serviced before you lose all hope with this wonderful machine.
as for the salesman asking 2600$ for the new rainbow.. that is a rip off. i think the price for a new one is around 1500$. +/- . this guy was looking to make a quick buck.
i have only 1 complaint about the rainbow outfit. NOT my vaccuum. it is very hard to locate the dealer to purchase more of the scents that can be put into the water. since the machine is quite expensive, i wouldn't trust another product that was not recommended for the rainbow. so i find it rather annoying when i want to put some apple spice smell in the water to circulate through as i run the machine to cleanse the air in the house. that part really irriatates me. the cost of these liquid's are expensive as well. but i feel they are worth it.
good luck with you rainbow. hope all works out well with it and you can be satisfied with your investment.

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adeli
US
Dec 31, 2009 8:48 pm EST

i love my rainbow. its the best cleaning product in the market. i will not change my rainbow for any other vacuum not dyson, not orec, or any brand. I have had my rainbow for four years. and i will have a rainbow for my kids and for my generations and i would recomend it for everybody. its the best product. i have never had a problem with it. i bought the 2005 model for 1900. they are expensive but are worth it.

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reallyangry
frankford, CA
Jan 24, 2010 2:43 pm EST

I wonder how many pro Rainbow responses were written by sellers. I bought a system 7 months ago feeling sorry for my son-in-law (who moved on shortly after to another job because of hard to obtain sales). The high-speed motor quit and when I tried to contact the local distributor office where I bought it they had flown the coop. I called Rainbow in US and they referred me to a guy in Ottawa, (300 miles from me) who was responsible for my area. He very smugly and with a distasteful tone told me that if I send the unit to him and pay shipping both ways he would fix it, even though he didn't have to because I didn't buy it from him. I told him I was going to complain to media and he had no fears at all and made it clear there was no room to negotiate. I am stuck in a 5 year loan at 31% interest and Rainbow will not help at all. The entire sales and service is run as a 3rd party pyramid scheme and Rainbow leaves you in the cold.

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AnotherEngineer
US
Feb 06, 2010 6:08 pm EST

Wow, there's some serious angst in this thread.

I'm an engineer also. I sold Rainbows one summer back when I was in high school. I saw an ad in the newspaper that said "make $200 a night, working a few hours a night." I figured "what the heck" and went to check it out. I walked into a classroom and *bam* - we were watching a live Rainbow demo.

"Greeeeat." I thought, and I prepped myself to leave. No way am I a sales-oriented guy. But after watching for a minute I realized - this really IS a special piece of equipment. If you really show what it can do, it sells itself.

So I figured I'd give it a shot. I hung fliers on doorknobs and set up appointments, usually 2 a night. The people I worked with said the sales-to-demo ratio was 1-to-5. They were right, and I usually sold 3-4 a week. Commission was $200-$250 each for part time (more for full time!) So here I was, 17 years old and pulling in a few thousand dollars a month over the summer. It rocked pretty well. Like I said - the thing sold itself. EVERYBODY that I demoed to wanted one, period. The only barrier was the cost.

But the trick is - the thing sold itself. It's an AWESOME piece of equipment. Obviously there's the trapping of dirt in water. But the rest of the design is very well designed. E.g. the grommets of all of the hoses are rubberized, fitted, cushioned gaskets. They seal as well as those on my BMW's doors, engine bay, etc. The plastic attachment pieces fit together very tightly, so you lose almost no airflow even with a 5-foot hose and 2 feet of attachments after that.

It's got thermal protection (run it for too long without changing the water and it gets hot and cuts itself off.) The main floor sweeper has a trigger, so when you gobble up that throw rug you just let go of the trigger and back it out. Simple and elegant.

The extra belt in the main floor sweeper is thoughtful (haven't needed to use mine yet and my unit's 11 years old). The exhaust capability (filling air mattresses, fluffing pillows/cushions) is handy. Dumping some sanitizer in the bowl and just running it in a room for 20 minutes with no attachments (i.e. it's just cleaning the air) is perfect at times. That has done wonders for my wife's asthma in the spring and fall.

When I graduated college and moved out from my parents' house, I bought a washer, a dryer, and a Rainbow. It had been several years since I sold them and I was pleased to see that the newer generation was even more awesome than the previous one I sold.

They last forever. Mine is 11 years old now and going just as strong as it did on day one. A friend of mind has one that is 23 years old. Another friend's mom has one from the 60s. It's weaker than the newer models, but it still works. It's a simple design - do the (simple) maintenance and it will last for years. My HEPA filter looks brand new too, since everything is trapped in the water. Yes, talcum powder won't stay in the water. But dirt, bugs, dust, red wine spills (remember, this thing picks up liquids), animal deposits all do stay in the bowl.

The drawbacks: They are expensive. If I recall the factory DOES make these for about $450 each. But you're right - everybody along the way makes a buck (e.g. me as a salesperson making a couple hundred dollars). If you want to buy one buy it from the dealer in your area. You want a new one, with the warranty. You don't want one where you don't know where it's been.

The final price will probably end you up in the $1600-$1900 range. Don't be scared to negotiate. But consider this: how much will you spend on vacuum cleaners over 10 years? 20 years? Think about that. It's pretty easy to drop $2000 on vacuum cleaners over that timeframe, and none of them will clean like the Rainbow.

My wife did think I was crazy to spend over $1000 on a "vacuum cleaner". Now she absolutely loves the thing.

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Terri and Earl Guy
US
Feb 15, 2010 10:02 am EST

We love our Rainbow Air purifer system. I have asthma and my son has bad allergies, since having the Rainbow neither of us has had any problems. No doctors or emergency room visits. If you have a medical condition that has anything to do with your breathing, I'm sure you'll find Rainbow the jackpot to better breathing. I have also gone out to other homes with the gentlemen that sold us ours, he is not push but believes in what the product does. I've referred it, because I believe I'm helping others with medical problem. I have recieved all my accessories by doing referrals and everyone that has purchased is very pleased. The cost, well we can't put a price on healthy living. When we add up doctor visits, emergency room and medicine I sure we'll come up ahead.
Thanks Rainbow

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Maggie Beretervide
Orlando, US
Feb 15, 2010 10:35 am EST

Hello my name is Maggie, I am a Rainbow consultant, I would like to begin by apologizing for those who are not satisfied with the service they have received, and if I can be of any assistance please message me on here to receive further contact information. Thank you and have a Blessed Day!

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2-rainbow buyer
Dallas, US
Apr 06, 2010 2:34 am EDT

GREETINGS: I was Born in 1955! My Mother had a REX-AIR! YEPP! The Orginal...She traded it in on a New one in the Mid 1960's... That one died in the late 1970's...I bought her & My sister New ones in 1986...( I had a very good Year in 1985)... Do they WEAR OUT? Yes! After 11-12 Years use Every other FREAKING DAY! Do they REQUIRE MAINTANCE? Yepp! Shag Carpet, was Rough on them( My 89yo...mother still has a den with it!)... I Replace the Wide rubber Belt on the power Floor sweeper...Every 2-3 years! I ALLWAYS KEEP A NEW SPARE ONE! In a Drawer In a sealed bag out of Direct sun light! After 11 years (1997) I had to replace the Power motor in the Floor sweeper On One... The Brushes( they transfer/provide the Electric power to make the motor go round) had worn Down! it was being used nearly every day...+ after comparing the beater bar..to a New one...I replaced it TOO! In 2002 After Remodeling a Bathroom...I got Drywall dust in the Main Vacumn unit...Motor Bad...It acted Erratic...Would not Start everytime... I pushed the Switch on... Upon disassembly... I found the MAIN Vacumn motor Brushes had worn Down...To their Limit... I put all the parts In a Box And took it to a dealer/ repair center here in the Dallas Tx area... He completly disassembled the Main Vacumn motor for me... And the precision Ball bearings were noisy... & Wore out... He ordered in a Rebuilt Main Vacumn Motor, and Power cord It was getting Very frayed...( where it flexed at the entrance to the vacumn) The impellers were Filthy... He cleaned and rebuilt the entire UNIT...It is still Running...But since the Child Is out on her own, And the dog passed away in 2000... It does not get used 1/4 as much as it did IT"S first 16 years! Am I a engineer? No! old industrial Electrician/ Electronics Tech... Retired Maintance manager... My mother? Her Rainbow at 24 Is still working Fine!... I say Raising 1 Kid /with Long haired dog... Wears out 1 rainbow! Do the hoses wear out? YES! The Basins Crack & Break? YES! If Dropped! Are they Any GOOD? YES! But They aint CHEAP!... Oh... & I PAID CASH FER BOTH! Orginally!

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KenzieFrenzie
Las Vegas, US
Apr 27, 2010 5:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EVERYONE USING A VACCUM CLEANER WITH A FILTER FULL OF WHOLES... YOU'RE AN EFFING IDIOT. im saorry but rainbows are an incredible product from an amazing company. Sorry you had a rude sales man, there are nice ones out there who arent just looking for your money. IT IS NOT A PYRAMID SCHEME! Go to an open house and actually research your information before you say anything because you sound incredibly stupid. I am passionate about this because I know what an amazing priduct and company Rainbow is. And fyi, price is 2498 and the power nozzle AND the aqua mate are included. so check your facts THANKS!

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Just one more observation
US
Jun 04, 2010 4:03 am EDT

Here's my 2 cents. Let me remind you readers that this site is called Complaints Board. It is a site about voicing a complaint. WHY, I mean really, WHY would anyone spend their time to read and then respond in disagreement to one individual’s complaint about a vacuum cleaner of all things? Scenario: You buy a vacuum. If you like it, you tell your family, mention it to friends, done. You don't go the internet and search/read people's complaints about it just to contradict and add your own overly-exaggerated positive feelings about your "amazing" vacuum cleaner. It just does not happen. Every bit of your common sense must tell you that these responses that praise this product like the ones posted here are surely generated by unethical and/or desperate Rainbow salespeople or others with some monetary stake somehow.

I found it suspicious also that the internet is FULL of people claiming that their Rainbow is the best thing since sliced bread, even though Consumer Reports has repeatedly given it mediocre ratings at best. Well, I didn’t want to think that salespeople polluted consumer websites to hype their own product but this proves it beyond a shadow of a doubt. Buyer beware.

Now let me predict the future. Continue to read the posts that follow this one in time. I'll bet that "normal everyday people" will spend their time in response, ripping my comments apart, calling me names with derogatory adjectives, and/or "feeling sorry for me." These people either have no life but to defend their precious vacuum, or else have some monetary stake in this product. You decide which.

As for me, I am now convinced that Rainbow vacuums are overly-hyped and overly-biased by false reports generated by the multitude of salespeople trying to make a paycheck. Its AMWAY-like, commission-based business model is the sole reason for its absurd cost. At $1500 to $3000, those that have bought this may claim “You get what you pay for” but the better idiom in this instance is “A fool and his money are soon parted.” We will not be buying a Rainbow.

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danny leebob
MY
Jul 22, 2010 10:54 am EDT

I always doubt direct selling products. Just look at the promoter or agent and you know you are not paying for the product but the salesman. No man would come to your house with boxes and wasted his whole evening if the reward is mediocre. Some people will tell you that you can't compare a Mercedes with a Toyota, but the fact is you are not going to drive your Rainbow and show it off to your neighbours.

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Gold2116
Elkton, US
Aug 08, 2010 7:57 pm EDT

I am a rainbow representative and I have to tell you that I am very pleased with what i do. I sell rainbows on a frequent basis because of 2 things. 1. I am honest 2. it works. To all you dealers out there telling people false things just to get a sale stop, you are making it bad for people who wants to sell this awesome machine. My first thing that I do is let the customer know how much it cost and if they let you stay after that you can sell this machine. I dont pressure people to by it, I just demostrate the product and sell 8 out of 10, because I'm real and true. I always think of the customer first and there needs and they appreciate that and trust me. I never had a customer complaint. I got customers inviting me and my wife to cookouts and family reunions. Enough of that. This is the BEST SYSTEM EVER when it comes to house cleaning. The office I work for is honest, because I told them that if they lie to me or a customer I will not work for them. 8 months later I am the best in the office and win all prizes. I never promise anything I can't deliver to my customer. People dont let a bad salesman keep you from purchasing the Best home cleaning machine in the business, just tell them no and go find another salesman. Kirby, electrolux, dyson, and all those other so-called cleaning machines cannot stand up to the rainbow. These products are NOT cleaning your air they are making it worse. I have went to customers homes who had these products and after the demo they where more than happy to give me their old products. They LOVE the rainbow. I read about the engineer look man your kenmore is not on the level of the rainbow. So with all that said the purchase of a rainbow is the best thing you can ever make. I know the price is high but it is a 30+ year machine, how much money will you spend in thirty years on, new vacuum purchases every 2 years, bags, belts, filters etc. way more than the price of the rainbow. Not to mention the air fresheners we buy (read the back of the can it says hazzardness to humans and pets). So in my closing, I will never sell something that does not work, nor will I sell to someone who can't afford it, I am not a pressure salesman. I dont have to pressure anyone to buy the rainbow, the rainbow puts pressure on the customer because they have to choose, if they are going to continue to use something that is bad for them or will they purchase the best cleaning system ever. Remember we are not born with allergies and asthma we aquire it by using bad cleaning products. The air outside dont make you sick it is the air inside. EVERYBODY needs a rainbow. I know yal ready for me to leave a phone numer and my name not so. Some of you are heartless. There is no bad rainbows just bad dealers. Today is 8/8/2010 I will set up an email address in 2 days for those of you that want a real salesman and a real home cleaning system. If you want to do a demo with me or if you have a problem with your rainbow email me all you haters stay away. I know yall not, but dont expect a reply. If you live in the Philadelphia, Southern New Jersey, Maryland, Delaware, Virginia area give me a shout, keep it short and no profanity please. Cleanhome@yahoo.com

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Gold2116
Elkton, US
Aug 08, 2010 8:08 pm EDT

I am gold2116 the email address is cleanhome119@yahoo.com

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Emmie lou
Toronto, CA
Sep 20, 2010 11:41 pm EDT

I owned a Rainbow in the 80s and within four weeks my allergies improved tremendously...I did not have to dust as often as I did before and the carpet was cleaner than ever after a month of using it. I am sorry if you got a sorry sales person or a bad experience with your situation, but don't lead people who may need it for health reasons awray just because you had a bad experience...there is not one product on the market or company that does not have some problems...but this machine is needed by many for their families health...It is not just a vacuum...that is one of the extra things it can do. It removes allergens and particles out of the air within a very short time and does what it is suppose to. I wonder how many of these complaints are from competitors who just like to make their competition look bad. I even heard on Oprah how great she loved it...she would not mention something that had not proven to be what it says. So grow up and if you don't want it fine...but some of the crap you posted here as complaints are your own doing...especially the ones who say there were pushed into signing papers and ripped off...you have a computer ...do your research and if someone were pushy with me...they would be pushed right out of my home or I would have the police escort them out. I hope people who could benefit from the Rainbow will be wiser to the wiser.

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Emmie lou
Toronto, CA
Sep 20, 2010 11:55 pm EDT

God bless the idiots on here. They have nothing better to do than sound important to themselves. You would rather make the rich richer and buy from a big company or chain who underpays the person waiting on you than to support a sales person who is probably trying to feed his family and by pass the middle man and get paid what he is worth. You are probably one of those people who will buy something from a chain specialty store and pay way too much to say you got it there...and go to a crafts person at an exhibition and think you should pay them way less because it is handmade...so sad that is the way a lot of people think...America was known for people to be self employed and have the American dream...that is what our tax system is made on...not the people who have a limited income working for someone else. The immigrants come here and the first thing they do is not understand that we have so much freedom here and we would rather work for a boss for a limited paycheck instead of controlling it themselves...and I guess that people who are limited on their thinking and try to harm others by saying crap like you have are the blame for the American dream fading for the average American and you should not complain about people coming here and owning everything here who are from other countries. I hope most people will ignore ignorance.

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Emmie lou
Toronto, CA
Sep 21, 2010 12:02 am EDT

To be honest...I found this site to see if Rainbow was a good company to work for...since I have been out of work for over a year and could not find a job that I was not over qualified for in my field...I have worked odd jobs and partime...but it does not pay me what I am worth...reading the complaints etc...have just confirmed that i am going to meet with them and see what it is all about myself...and it makes me want to sell Rainbow...as I already know how great it is by my past experience and that the complaints of it not working well or not being worth it is untrue...I am looking forward to proving you all wrong with my new experiences as a sales person for Rainbow...Thanks for helping me make up my mind...

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Solo22
North Las Vegas, US
Mar 28, 2011 5:10 am EDT

I just had two salesmen in my house for 2 hrs trying to sell me the Rainbow, It's a great concept to trap the dirt in water rather than a filter, we all know that a traditional vacuum will recycle some of the dust back in to the air through the exhaust. That's why I will use the idea and save myself $2, 400.00 by using my $80.00 shop vac, filling it with 2 gal ow water and get the same results. I suggest you do the same and maybe use that money for a nice vacation on a white sand beach, you know, a little pat on the back for keeping your house so clean.

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mark40511
Lexington, US
Apr 02, 2011 8:22 am EDT

Sorry but if you fill a Shop Vac with water it will not do the same thing. There is NO separator in a shop vac. That's one of the most important parts of the Rainbow ...The separator technology...Although I wish Rexair (instead of adding a hepa) would redesign the separator to be even more effective.

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JuneLim
SG
Nov 01, 2011 10:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To all the skeptical ppl who suspect everyone typing comments are some form of Rainbow salespersons, no, I'm not one. Yeah right, how can u tell from the words I'm typing? Well, I'm not American, I live in Singapore, some tiny island country in South East Asia, and I bought my Rainbow 4 years ago at SGD$3500(USD$2700).

I'm not exactly crazy about my Rainbow because I rarely use it personally. The cleaning is usually done by my husband or helper. But I bought it immediately when I saw the demo because I am a hygiene freak and the efficiency of Rainbow impressed me. I sold my Dyson immediately upon getting the Rainbow.

Frankly, despite the multiple uses of Rainbow like cleaning the air-cons or curtains, which I'm too lazy to do, the basic functions of vacuuming, powernozzling and air purifying is already well-worth the money.

I had forgotten the benefits of my Rainbow and was about to sell it to get some money back, but now I am convinced that I have made a wonderful investment that will last me for the next few decades. The Rainbow is expensive because every bit of it is quality. From the sturdy pipes to the plastic covering, which someone as rough as me drags around and rams into walls, without finding any damage done.

I've bought many other electrical appliances in the last few years, mostly the more expensive range because I believe that price = quality, which isn't exactly so because my washer is falling apart after 5 years, I've changed 2 dryers in 4 years, my iron failed after a week and the electric kettle cover just keeps falling off. This is besides the point but Tefal is a horrible brand.

The downside of Rainbow is that it is heavy and it is troublesome. But honestly, my cheap air ionizer was equally troublesome. Because the Rainbow was too troublesome, I didn't bother to purify my air through the night for the last few years. But a week ago, because my 2 sons and I were falling very ill, I decided to use the Rainbow in hopes that they wont spread the germs back to each other as one was almost recovering. Within 3 days, the younger one, who is 23 mths old with a very sensitive respiratory system and usually coughs for lengthy periods, recovered completely. By the 4th day, the elder one, the 3 yr old who was coughing badly prior to this, also recovered.

I now realize I've been hiding this wonderful machine for too long and despite the hassle, I will fully utilize it from now on. With all the instalment schemes readily available these days, I think this is definitely a great investment that will go a long way!

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JuneLim
SG
Nov 01, 2011 11:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

And I have to add... That whatever commission the salesperson makes doesn't matter just as long as the product is good. If u buy a $100 vacuum, the cost is probably only $30 too, and money is made by the middlemen along the way. It's not as if they sell Rainbows everyday and earn millions through this. Even if they do sell one daily, it is only though their own hardwork, luck and the quality of the product itself.

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Technician Rick
Kitscoty, CA
Dec 04, 2011 8:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

For the price that we paid for our Rainbow vac I find it very difficult to justify ever buying another one. Since we purchased this vac for almost $3000.00 nearly 9 years ago I have repaired the power cord, replaced a broken castor wheel, replaced a vibrating vacuum impeller and replaced the drive gear and belt on the rainbowmate 3 times. The locking tabs on the vacuum hose have also become weak and come apart while vacuuming. Other than that it has been trouble free! I was not expecting any failures on a vacuum for this price. If I wouldn't have repaired it at home, we would have been without a vacuum for quite some time. We have the E series and I would not recommend anyone to buy a Rainbow vacuum for 2 reasons, high price and lack of durability.

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ArmyVet
Baton Rouge, US
Jul 14, 2012 10:57 pm EDT

Well guys y'all were looking for a dealer to come out right and that's what I'm doing. I am Army Veteran. I just got out in Dec and with the rough economy was just having bad luck finding a job. Well I answered an ad and started selling Rainbows. Guys I am a Vet and if I didn't truly believe in the product I would not be selling it. Who ever said that dealers make $1000 a sell was incorrect. But whom ever said everyone has to make some money along the way was correct. Rexair whom is the manufacturer of Rainbows has to make something. Then they are passed down to the distributors whom have make money. Now think the owner of that distributor has to pay everyone whom works in that office. Your talking the serviceman, marketing department, collections, sells, trainers, and the list continues... Then obviously the dealer has to make some money to or else why would I be selling them? So expensive machine? YES? But not the most expensive... But definitely not the cheapest... But it is and always will be the best product on the market. My deepest sympathy for anyone who has had misfortune with their Rainbow.

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GeorgePasquale
Wellington, AU
Jul 20, 2012 12:45 am EDT

I've owned both a rainbow (1980 till not too long ago) and dyson (present). Rainbows are good for the fact that they have no consumables, you just use water and by wetting the dust, no filter is needed to catch any loose particles. Also they seem to last a good while if you look after it. however... there is always a however. Repairs are ridiculous and you kinda feel pressured to proceed with it as you spent a fortune on it. I went the other way, for the cost of the repairs i got one of the best dysons new and it does the same job if not better. For a company that has been in operation for as long as it has you would think they would drop the price with technology always getting cheaper. long story short. if you want a big expensive vacuum that is a pain to lug around, you know what to get. if you want to spend a fifth of the price and get a vacuum that does the same job and is more portable, get a dyson, heck get anything it's a vacuum :-) PS if you have to get a repair for your rainbow get them to show you every single part that need to be replaces. half the items they said "needed replacing" were already working parts that worked just fine so don't let them cheat you. it's all about money with zero customer service. My PS was a bit bias but relevant to the discussion, just looking out for everyone

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scott1234567
Eagle, US
Aug 24, 2012 4:37 am EDT

People have much more important things to spend their money on than a
"$2400.00" vacuum cleaner, what kind of drugs you hooked on, were facing depression and collapse in this country, wake up!

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kkrinne7
Benkelman, US
Nov 01, 2012 11:18 pm EDT

i feel rainbow is a very good machine and have owned mine for 10 years. i have the E-series. I also sold them for a time to make extra income but also had a full time job also. Due to the main office closing i had to turn everything in. I just recently got into selling rainbow again. I'm now selling the current model the E-2. And yes they are expensive but well worth the price. It beats buying a new vacuum every couple of years. They also gone up in price since ten years ago but so have cars and everything else. i would recommend the rainbow to everyone. I'm hoping i can upgrade to the new model in the near future and hand my old one down to family to continue to use and enjoy.

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