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Rainbow System

Rainbow System review: expensive piece of junk 68

J
Author of the review
12:00 am EDT
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Yesterday I sat through a two hour demonstration of the "Rainbow Cleaning System" (from a friend of my son). I was quite embarrassed for this young man, and advised him to find another part time job as soon as possible. Are there really people out there gullible enough to buy this product? How do they justify the $2600 price tag (and that does not even include the power nozzle)? I'm an engineer and have a pretty good idea of what vacuum cleaner components should cost. Even manufactured in the USA, a conservative figure would be around $400. My recently purchased Kenmore with a HEPA filter costs $250. According to Consumers Reports, my model Kenmore received a high mark for carpet cleaning and emissions. The Rainbow also received a high mark for emissions, however it received a poor rating for cleaning carpet. Then there's the additional setup the Rainbow requires prior to usage and the cleanup required after usage. It just doesn't make any logical sense why someone would pay close to $3000 for a vacuum cleaner, when equivalent brands are available at a fraction of the cost.

When the young man requested referrals, I told him that I could not in good faith give him any based on the questionable claims he made about the product, and also that it bordered on being an outright scam.

68 comments
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Rainbower
NZ
Apr 25, 2013 8:56 pm EDT

I had my rainbow since 1994 and it is still going great, love it every time I use it. I did feel a bit uncomfortable with the high price, but after 20 years of use (we have no other cleaning system other than a rainbow machine), I felt that it is a good investment.

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LexaMonroe
US
Apr 27, 2013 12:09 am EDT

I bought a Rainbow about 3 years ago when I was making money. I soon discovered it is the biggest POS I hate the thing. I went back to a regular vacuum ASAP. I used it about 10x found out I simply CAN'T STAND to change the nasty water. Put it in the shed for 3 years. Now I'm using it ONLY because of the long hose, because I have a housefly infestation inside the house, and every day have about 200 houseflies appear out of nowhere. I suck them up with the Rainbow. I've been using it 9 days straight for this. Tonight I change the nasty water (yesterday's water) again, I put it back together... AND IT DIES. Simply won't turn on, no matter what I try.
I personally think it's dead.
GOOD RIDDENCE!
There's NOTHING on the web about fixing the damn thing either, other than "make sure it's plugged in!" Oooooh, wish I had thought of that one!

I wouldn't buy another Rainbow POS if it was the last vacuum on Earth.
The ONLY thing about it I'll miss is the extra long hose.

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Dove08
Macquarie fields, AU
Apr 27, 2013 7:18 am EDT

Omg a salesman sold us this RAINBOW E2 for 3999! I'm trying to find out the real price! Please help?

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Dove08
Macquarie fields, AU
Apr 27, 2013 7:19 am EDT

How much is really for E2 2013

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A. Neihoff
Fulton, US
Apr 27, 2013 9:55 pm EDT

I guess there are ignorant people everywhere. If you are NOT enjoying & loving your Rainbow Vac, it is simply because you failed to read instructions or don't know beans from apple butter. I bought mine second hand (Series E 2 model) and just LOVE IT! It has everything except birth control, and THAT I don't need. I'm hoping this will last me for several years. If it doesn't, I will search for another 2nd hand one, as I do not have the money to buy a brand new one. NOTHING compares to my Rainbow. And the engineer who replied on the first page (couple years ago) I think you must be real old and ready to retire OR perhaps you should change jobs or go back to college. I do feel it is over priced, but definitely does not deserve bad feedback from people who don't know what they are doing or are to lazy to change the water. The guy with the fly problem! Change water after EVERY use, that is SO GROSS! AND recommended by rainbow in their manual.

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Mmb2017
US
Jul 16, 2017 10:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of A. Neihoff

Need another one, got one to sell.

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A. Neihoff
Fulton, US
Apr 27, 2013 10:13 pm EDT

@danny leebob You my Sir are ridiculous. I do NOT work for Rainbow nor know anybody that works for rainbow. Being as I bought mine second hand, I have been googling "how to's" and ran across this forum. Do you have any idea how stupid your comment is. Why did you even post here, you are ONE of the people you write about LMAO! Get a life danny leebob

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CarlaGD
Torrance, US
Jun 18, 2013 7:56 pm EDT

The Rainbow is phenomenal . My mom no longer requires the use of her steroid nebulizer 4x per day. I rainbowed her room 4 times and she no longer wheezes or coughs every morning. The people that are complaining have NO idea of what they are talking about. Especially the ones that did not by it. I would pay more after what it has done for me and my family. Guess what? I cleaned almost every other day...Thanks REXAIR...Oh and I am now a Rainbow Dealer too!

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CarlaGD
Torrance, US
Jun 18, 2013 8:01 pm EDT

I love the Rainbow Cleaning System. The unit has changed the life of my 85 year old mom who suffers from COPD. We cleaned her room 4 times and she has not used her nebulizer 4x per day any longer. If some one is complaining they don't understand what their traditional vacuum is doing to their home. Just get a demo and see. You can't deny it! LOVE LOVE MY RAINBOW!There is a pot of gold at the end of the Rainbow. My mom's health!

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Geriol
Springville, US
Feb 17, 2014 10:34 am EST

I love this Rainbow but being a new user, I left the water and muck in it way too long and need to replace my HEPA filter. I have a brand new one and can't figure out how to get the HEPA filter out. I don't want to break it. I looked on line but can't find any instructions. Even in the manual. It just says to replace it. How? Any ideas?

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vacdoc
Austin, US
Jul 22, 2014 8:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I own a vacuum store for 34 years. I've seen all the pyrimid schemes. We do not carry any of them because we can be found. Vacuum stores are much more reputable. Please buy local and get an expert in the business for lifE.

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Mmb2017
US
Jul 16, 2017 10:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of vacdoc

I have a brand new unused Rainbow water Vac and Carpet Cleaner combo for sell, purchased 3/17. Are you interested in purchasing or know of anyone?

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Mountaha
LB
Dec 10, 2014 3:28 pm EST

I live in Beirut, Lebanon and have got a Rainbow through my mother. Suddenly the motor stopped and was diagnosed by the after sales team as irreparable damage and needs replacement. They asked for $450 for the replacement although the machine is only 6 years old. I don't see exactly the value for money for a machine that breaks down after 6 years and needs 25% of its value for repair. Rainbow is definitely a scam

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Ruby Zimmie
Las Vegas, US
Feb 07, 2015 9:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have not purchased one yet, because of the cost but I think it is amazing...However, I have some concerns about the Las Vegas location. They had a booth at the Home and Garden show. They had a jar of money and said if you guessed the money in the jar youd win the cash and the small table top Rainbow. So I gave it a shot. A lady named Gina called me and said i didnt win the cash but I still won a tabletop model and she would "deliver" it to my house. She said my husband must be present as well so I know it was going to be a hard sale situation. She arrived on time and began the presentation. It was amazing to see but she went off in so many different directions it was just OVERKILL. I would have bought one 30 minutes into it. At abn hour in a half into it. I HAD to stop her. I said, I LOVE it, lets cut to the chase...How much? Before telling me how much she said I would NOT get the free tabletop model "I won" if i didnt let her complete the 2 hour presentation. I told her, we had NO idea until now you planned on being her 2 hours! She said if we gave her two names and phone numbers she would give us the tabletop model after all so i gave her the names of two wealthy friends who had sinus problems and said I would call them right away to let them know I had given out their numbers. She said okay, boxed up her stuff and went to her car with the small tabletop model tucked under her arm. I just was so TIRED, Hungry, having to pee so I didnt fight with her. The next morning i got up to start cleaning and wanted to wash out the filter in my Dyson since she had shown me how filthy it was. She had taken the Hipa Filter housing off to show us the dirt. Come to find out she had broken off the clip that holds the filter on to the unit. I called her cell. It said she couldn't take any new messages. So I called the office straight up 9 . The phone rang AT LEAST 20 times before someone answered the line. I asked for Gina, he said she doesn't work in the office but he would leave her a message at home. She has never called me back. I called again today. The woman answering the phone never would tell me the name of the manager. She said she would give Gina the message...AGAIN. Still no call back. From all I am reading here I think it is easy to determine the product is AMAZING but the scammer sales mentality and lies is OFF THE CHARTS! If they just sold these units at a fair price at Target, had a reputable customer service dept that really stood by their product the way Dyson has for me and eliminated all the ### contests, sales commissions and other non sense, they could be a top notch company making a boat load of money so I just do not get it why companies decide this is the ONLY way to do business. Short sighted.

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moanho
fletcher, US
Apr 17, 2015 11:44 am EDT

I actually came to this site while researching prices and info on new rainbow vaccuums. To say that anyone that would be responding has to be a salesman is rediculious. I, as do many people often research reviews and prices before making such an expensive purchase. I remember as a child in the 80's watching my mom drag her Rainbow vacuum up and down the stairs and all over the house. I never understood why she didn't feel the need to buy an easier vaccuum, All that dragging around and then having to empty the water seemed like too much work when she could buy a new upright. Well, now I'm a mother of 3 and have to borrow her rainbow whenever I want to do a good deep clean. I have been dreaming of the day that I could afford to buy my own but with the hefty price tag that just hasn't been in our budget. Anyone who even thinks these vaccuums aren't any better than any other vaccuum obviously haven't ever used one to clean their house after using their regular vaccuum. My sister was able to find a used one that is 20 years old and it still works great! I'm saving now to purchase my own. The happiness that comes with how clean and dust free your house is after you use it is well worth the price.

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Mmb2017
US
Jul 16, 2017 11:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of moanho

I have a Brand New Rainbow Water Vac and Carpet Cleaner combo never used or even opened the boxes for sell. Would you be interested in buying?

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ValerieH
CA
Aug 15, 2015 12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have owned my rainbow for over 20 years. I would put it up against any new vacuum with hepa filters any day. It runs great, has never broken down, everyone asks to borrow a it when they need to do a good clean in their place.

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Tina Munsey
US
Feb 18, 2016 9:57 pm EST

I clean houses for a living. I have one rainbow that is 31 years old this year...I use it to clean offices and my garage..I have one that is 8years old that i use in other people's home...i also have one that is about 15months old for my house...I've been using rainbows for 32years and there is nothing that can be compared to this machines. I would consider saling them but I'm to busy cleaning houses with my rainbow...

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Mmb2017
US
Jul 16, 2017 11:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased in 3/17 a Rainbow water vac and Carpet Cleaner combo. Brand New, never used, still in the unopened boxes. Would you be interested in buying or know if anyone who would want to purchase?

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rainbowforlife
US
Feb 24, 2016 10:04 pm EST

I paid over 2 grand for my rainbow and have not turn it off since I got it five years ago. It runs every single day solely as my air purification system first. I'm pretty sure I got my money's worth in the first couple months of purchase. I didn't get a rip off at all. I purchased from a distributor. It seems like you would have known that information before you purchased. Anyways, whenever I need to clean, I don't have to buy a filter, I just use water to clean, it doesn't stink, I bought a pack a fragrances, which yeah may be pricey, but, It took me a good 5 months to get through a whole pack, it's worth it! Simply for the fact that I don't have to worry about aggravating my asthma and my allergies, having a dog smell in my home, spreading mold germs and bacteria when I vacuumn, is good enough for me! I love that when I'm done, there is no grit on my floor and I don't feel it on my feet and it smells clean. I don't dust often because I run the rainbow daily! I can just leave my rainbow on low speed and have it going as an air purification system. Best american made invention ever. Don't get me started on the accessories! Shampooer, best ever, and now the minijet for tiles and hardwoods! Also a cleaner for the couch! Love rainbow!

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Gord Rebel
US
Feb 29, 2016 12:49 am EST

What do you think you are paying for, the salesperson commission.

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mrzee
US
Sep 17, 2016 7:22 am EDT

I bought mine new in 1976 for C$400 and it still works like the day I bought it. The only repair was the on/off switch needed replacing.after about 10 years Best purchase I've ever made.

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Jesika04
US
Feb 18, 2017 9:54 am EST

I bought the vacuum and agreed to the $2900 price. A month later I find out the company took out a $4000 loan under my name for the product. I did not consent to the $4000 loan for a vacuum. The company did not disclose that information. When I stated that i did not consent to the $4000 price and that they can take their machine back they stated they will not and that they will be putting it on my credit. Its a scam. Dont waste your money. You can get the whole system online for less than $1000.

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Mmb2017
US
Jul 16, 2017 11:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jesika04

Same happened to me.. I'm trying to sell my Rainbow water Vac / Carpet Cleaner combo. Brand New, never used and in its original packing . Did you sell or kept your unit? I'm trying to sell mine, certainly someone who likes this product may be interested in purchasing from me.

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KornShaDoW097
Gilbert, US
Jul 05, 2023 12:24 am EDT
Replying to comment of Jesika04

...Thats normal. Its called a retainer. Anytime you buy a product using some sort of credit they take out to account for any possible interest. I mean even gas stations do this to account for a guesstimate of how much fuel you may use, they they refund the difference later ... where you been?

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Mmb2017
US
Jul 16, 2017 10:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I helped a friend by allowing a free demo of the Rainbow Water Vaccum and Carpet Cleaner combo. The demo went quickly and it seemed to of done a good job. I admit I felt committed and wanted to help this young couple.Once they told me the cost I freaked, but was talked into the payment plan deal. I still with my common sense truly could not justify paying this price for a Vaccum and Carpet Cleaner. I own a Electrolux for 33 years and have been pleased. I called one day too late to return this Rainbow Unit. I have not used or opened one box item since I received it in March 2017. I'm very interested in selling this complete Brand New Unit, please if anyone is interested or knows someone who is interested, we can discuss the price. Email me at: curiousone_58@yahoo.com

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Denise B. Herndon
US
Jul 22, 2017 10:23 am EDT

I have had a rainbow for over 25 years. My first rainbow lasted 24 of those years and it could probably have gone another 10 years but I decided to get the new version. I am very sorry I purchased the new one. It was an expense I didn't really need and there are several things on the new one I just hate. I don't like how you attach the water basin, I don't like the safety features, if you it a sock on the floor it shuts down the carpet cleaning head until you shut off the unit and do a few more things to get it going again. But I guess all in all I would NEVER trade it for a bagged vacuum. My house smell great and is cleaner than any bagged vacuum could ever get it.

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Rainbow vacuum
Three Mile Plains, CA
Mar 16, 2023 12:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The bowl for the vacuum has a crack in it and we were told it would never crack. We need another bowl and it should be under warranty

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