Ralphs Grocery
Reviews and Complaints

October06/17,
I shopped at Ralph's store with my service dog. I am 74 Years old and disabled.i was paralyzed on one side and now I can walk but only with help of my service dog - he keeps my balance. I have nerve problems and can't hold Cain but the dog leash. IwS done shopping and approached the cashiers. Manager Terry Stinson was also standing next to cashier. Seeing my service dog, Manager started waiving his book toward me pointing at my service dog. My service dog, thinking Terry Stinson was going to attack me and he barked at him. That moment Manager said to me, You arenot ever again permitted to enter Ralph's store.I have been loyal Ralph's customer for over 30 Years. I believe strongly, Manager Terry Stinson discriminates against me and my service dog. My service dog goes everywhere with me for last 8 Years of me being disabled and we were never treated so low, so inhumane, so disrespectful like by Terry Stinson. Shame on him. Terry Stinson is not good public relations Person - he hates People, dogs and disabled - he discriminated against us. I didn't contact you earlier because I thought I could get over it but I am really emotionally and humanly hurt. Yes, since October 06/17 I am shopping at Gelsons with my service dog and they treat us equally fair and humanly respectful as their customers, I might pay few pennies more at Gelsons but it's worth it. They are professional, cordial and respectful to us. I hope you have dicency to read my complain and accordingly respect it. Kindly
Ljubica Petrinec
7313 Marina Pacifica Dr. S. #12, LB, CA 90803

A ralphs store was closed down years ago, in Norwalk, CA. It has come to be known that you, Ralph's owns that piece of property and will not allow any other grocer to occupy this vacant property, as to not cause "competition" to your sister company Food 4 Less. This is not only greedy and monopolizing, but bad business. Is it realistic to think that this will stop your "competition?" As a company you should be more focused on providing quality service and products, more than blocking "competitors" from entering your self entitled "territory."

Norwalk California has an empty Ralph's store on Rosecrans ave that has been like this for a few years now.
My understanding from city officials is that your corporation will not allow another grocery store to buy the building because they don't want competition for their Food 4 Less in the same city.
You would rather leave a run down empty building sit in a low income city, than to let the residents have more options to shop.

The Ralph's prepaid debit card program is very unprofessional they did not notify me when they cut my card off. They said it will take 7-10 business days for another card i just had a newborn baby 3 weeks ago I do not know how my kids will eat all my money is on the companies card the customer service manager just blew me off hung up in my face this is the 3rd time this happen to me I think Ralph's should shut this company down because you guys will lose customer still having this prepaid card.

To whom it may concern,

I would like to complain the cashier service that I experienced from the Ralphs Supermarket located at 9470 Las Tunas Dr., Temple City, CA 91780 for my shopping experience on Sunday morning, June 17, 2018. The issue as for the free item offered by a special coupon for the product named, Knorr Skillet Meals (See attached pic.).

Here is the story:

I made grocery shopping at the same Ralphs on 6/16/18 and redeemed one of my free special coupon item, Knorr skillet Meals. I accidentally picked the wrong one, Knorr Asian Sides, so I was being charged (see attached receipt on 6/16/18).

Next day (6/19/18 -10:37am), I needed to buy milk at Ralphs. So I bring the wrong item (Knorr Asian Sides) for return. I picked the right one based on the pic./description (see pic.). However, it did not go through for free when proceeding purchase at cashier. I shown the cashier, Bobbye L, the free item coupon from my Ralph apps. She was rude and told me it cant be a free item as it costs $3.29). I told her it was the one that shown on the coupon based on the pic. and product description (see pic.). She did not look at the pic. and answered me very impolite. She told me the one that I just returned (Knorrs Asian Sides - Costs $1 )- was the free item. I told her if this is the right item; it should go through for free when I make my purchase on 6/16 (see attachment) and I didn't have to return it. But she ignored me and told me the one costed for $1 (Knorrs Asian Sides - the returned item) was
the one. She made me stand next to her for a while until I asked her which one I shall get for the free offer. She was rude and said "get the $1 one). I was angry (not because I didn't get the right) but for her attitude. At that time, no manager comes to ask what happen and resolve the issue.

The purpose of this letter is to address the bad customer services at Ralph. This casher, Bobbye L, is very rude and impolite to customer at all. She does not want to look at the pic. and keep saying what she think and insist what she want. I am a citizen in Temple City for many years and always shop at this Ralphs. This is my 1st time to get that kind of nasty services. If Ralphs serves customer with bad attitude when redeeming any free Friday or special coupons, please don't ever give out Free Friday or Free Special Coupon. I don't think customer likes to treat with disrespectful no matter they will be receiving free item or not.

Thank you,

The store director told me the employee..that he owned me while I was on the time clock...and that he also said that as long as I'm working on his dime that..i will not be allowed to use the restroom. He also stated that as long as I work for Ralph's consider that you will never see your family again as I will make your life miserable. With all that verbal abuse from him and the co manager I said I quit. I'm not going to take that verbal abuse.

I went to fill up my card at my local Shell station only to find out they no longer accepts Ralphs Rewards - You advertise this feature as a reason to shop at Ralphs.
I call customer service who could not provide any details except to say there are no gas stations accepting the rewards in my area - I live in Long Beach CA - And not one Shell Station is accepting Ralphs
Customer Service could not provide any reason, and I have over 1, 000 points that I wished to redeem.
You are advertising this to shoppers in store and when I call the CS line you advertise this feature on the phone.
This is false advertising and you have left your shoppers very annoyed and seeking a new store to shop in
I have contact my better business bureau and logged a complaint, as I feel cheated by this as I'm sure a lot of your shoppers will as well

I am a loyal customer at Ralph's for years I recently moved to Inglewood and everyone at this location has given super customer service. Tonight I went to get my wic items as well as other items and was told my items weren't available at no time did I see this manager Juan go to the back and check for my milk. Not only did he not check he wasn't respectful nor helpful. I have seen him there prior times to this and he has been unfriendly not only to me but others in my family. He said he could not solve the issue for me and to elsewhere. All the other managers always go above and beyond to help. He quote said" they can get fired for a item replacement." Even if this is the case which I have not known it is rude to scream this across from his manager post. This was inconvenient and I am not feeling well as my daughter n are both sick. He seems racist and sexist in the manner he speaks. And I hope to see this matter resolved at some level. Thank you.

Ralph's Seal Beach, Can 90720 in Target Center SB Blvd & 405.
Just spent $168 in organic/non GMO. Dog on leash walks into produce, no ID, at end of leash is plain clothed man, military cut. I voiced my opinion that it's a health code violation to have a dog in produce on leash or in hands. He told me where to go, said it was a service dog. It was a Oreo mix terrier, no service vest, collar or tags. He did not have a tag with ID nothing showing on either.
I will further contact the health department, nstaff too busy...
Kills my mom ncentive o continue nuebto support my local Ralph's .

I'd like a reply of explanation of policy concerning live animals in produce.

Lisa W.
[protected]

Regarding: Ralphs located at 12057 Wilshire Blvd, Los Angeles, CA 90025

I would like to submit a complaint about Norma (front end manager) and Marina, they treated me horribly with disrespect. Made me wait 45 minutes, helped three other customers before me and Norma called me insulting names. They should not be working at Ralphs, I have been a customer over 20 years and have never been treated the way they treated me. They need to be fired or written up. I feel sick to my stomach. I even asked for the store manager and they told me there isn't one. They are LIARS. I called the store to complain and Norma another lady, I guess she is the store manager apologized and offered me to come back and explain what happened and offered me a gift card. However honestly I am so disgusted I don't want to go back. I told her she can mail me one if she really wants to but she said I would have to pick it up. My time is not worth me going back to pick up a gift card. Because honestly i had such a bad experience that I would never go back to that Ralphs again!

On 03/31/18 and 04/01/18 at 4:17 pm i purchased seafood and fish and was served by a young black male that was so rude and obnoxious that i will never shop there again. Not only was his behavior despicable and rude but he wrapped the fish and the shrimp directly in the brown paper without placing the fish or shrimp in a plastic before wrapping them in the brown paper. Everything leaked out and spilled out of the soaked paper, went all out of the paper and straight onto the floor when i got home. To make things even worse, i kindly asked him to remove the skin from the salmon and he did not.

Early morning service
April 1, 2018

There was only one cashier and a bunch of people in line and the employees standing around and doing nothing. This was at the store in Pacific Beach, San Diego CA. This is a management problem of not having the self serve open at least.

This is complaint for lack of service. It is very hard to get to the management of the managers of the store. Maybe, this will get to them that the managers are not doing their job.

Dear Customer Service Representative,

I am writing in reference to a very bad experience I had last week at the Ralph's store on 211 East Foothill boulevard, Arcadia 91006.

My daughter's birthday was on 02/17/2018 at 12 pm, so me and my wife decided to use this Ralph's store for our catering needs and decided to order 2 trays of assorted sandwich, a fruit platter and also the birthday cake for our daughter's birthday.

I was there first on 02/13/2018 mid morning at the bakery section to enquire about the type cake I wanted to order. I waited for almost a minute and no one greeted me. From a distance, Veronica walk by and said if she can help me. I asked her if I can order a black forest cake and she said no black forest cake. She was not friendly and also did not greet me in the first place. She pointed to the booklet on the counter that consist of pictures of various cakes and also pointed on the board above with all the options of type of cakes, icings and etc, and just walked away. I thought maybe it was no a good time to order the cake and decided that I should come back later.

The next day on Valentine's Day after dinner, my daughter, wife and I decided to stop by and try to place the order again. This time we were greeted by Corey. My daughter liked a chocolate which was displayed with chocolate covered strawberries and I asked him if we can order just like one that my daughter has pointed out and requested for a 10 am pick up time. He said it is not a problem at all, but he was nor sure about the chocolate covered strawberries as they were made specially for Valentine's Day. He further said that Felly and Veronica were the bakers and I should check back with them for the strawberries. He proceed to write out the order and reminded me to check back with either Felly or Veronica the next day for the strawberries. Later I went over to the Deli section and was greeted by Ralph. He was very courteous with a big smile and also made some recommendations on the sandwiches. I place an order or 2 trays of assorted sandwiches and a fruit platter.

The next day on 02/15/2018 on my lunch break between 1pm and 2 pm, I drove from Pasadena which is about 8 miles and wanted to talk to either Felly or Veronica to see if they can do the strawberries, as my daughter really wanted them on her birthday cake. This time I was greeted by Clayton, who was very friendly and courteous told me that no one is there and left an hour ago. He gave the phone number of the store and asked me to call tomorrow to check back.

I wanted to be there in person to make sure I got the right cake, so the next day again on 02/16/2018 I drove up there again during my lunch break and this time I was greeted by Corey again. I asked him about chocolate covered strawberries and he said he had already spoken to Veronica and he said that it is not a problem and she will make the chocolate cake topped with the chocolate covered strawberries. I was very happy and delighted and I thanked him for helping me out.

On the day of the birthday, on 02/17/2018 I was there again to pick up the cake at about 11.00 am . This time Veronica and Corey were there and she proceeded to take the cake out of the refrigerator and place the strawberries on the cake. I could not see the cake as she had her back behind me and when she turn around towards me, I was horrified to see a white cake with chocolate covered strawberries. I told her that it was not the white cake that I ordered and showed her a picture of the chocolate cake on my cell phone that I have snapped on the day I placed the order with Corey.

Then she said that " At least I got it done for you" I told her that it was not the cake that I have ordered. She further said that she called me in the morning and left me a message on my phone in regards to the cake. I said I did not received a call form her and showed her my call id on my phone, and I did not check my message because I did not received a call from her. Both Corey and Veronica, not even once said that they were sorry for their actions, rude, inconsiderate and nonprofessional and very bad customer service. At one point I can see them laughing away on the side of the oven, which me and my daughter notice and they thought that we did not notice. I further said to Veronica" You are calling me less than 2 hours on the day I am picking up the cake and on my daughter's birthday."
She replied " At least I got a cake done for you. I took the cake and left.

At this point I was furious and very upset.. I proceeded to the self checkout and pay for the cake and later approached the store manager to tell her about my experience and explain to her what have happen with my order.

I can't recall her name. She asked me for the cake order slip and she read it and she confirmed that it was a chocolate cake that I have ordered and I also showed her the picture of the chocolate cake that I have ordered. I told her that I was very upset and why is Veronica calling me on the day I am picking up the cake and less than 2 hours before I pick up the cake. Instead she could call me one day ahead, so that I can make other arrangements, or get the cake from somewhere else. I told her that this is totally unacceptable and I am extremely unhappy and I will be calling the corporate office to file a complain as I do not deserve this kind of service as my family have been shopping with Ralph's for so many years.

She asked for the receipt as she wanted to comp the cake, but I could not find the receipt in my wallet, As I continue to look into my wallet and pockets, a employee who is in charge of the self serve said out loud to the manager that I did not complete my payment for the cake and that he had voided out the transaction. The manager later rang up the cake again and later comp the cake. I went to see the manager not because I wanted a free cake, but to tell her how incompetent and rude her bakery staff are.

Later, in the evening, I checked my voice mail and Veronica did called at 8.13 am and left a message on my voice mail saying that she didn't have whip chocolate icing and only have whip white icing or Oreo cookies icing. Yes she did leave a message, but it is totally unacceptable to inform a customer merely less than 2 hours on the pick up time and date and not apologetic, care and inconsiderate when I placed the order 4 days ahead. Even when she left the message on my voice mail, not even once she said that she was sorry or apologetic.

I have both the pictures of the chocolate cake and the white cake, receipt for the sandwiches, fruit platter and the cake order slip, if you need them which I can forwarded to you.

Lastly, I should have gone to Vons which had a grand opening a few weeks ago which is about less than a block from Ralph's to order for my event. I have been shopping at Ralph's for many years and I did not know I will experience this kind of customer service. Both Veronica and Corey's lack of empathy, rude, very poor people's skills and bad attitude were heart wrenching. Sometimes I think that maybe it was the color of my skin and accent, that they didn't give the basic service I need. I did not ask for a VIP service or a red carpet roll out welcome, just as simple basic service. Is it too much to ask?

Sincerely,
John Abbas

Hello, I am a customer of Fry's food. I have a Fry's card in the state of AZ. I was on vacation in LA CA and stopped in at Ralph's to purchase some items.in the state of AZ we do not pay for parking and I was surprised that I was charged upon exiting the garage after I had my ticket validated. I was told by the garage attendant (lady) that I was being watched and it showed I had been in the Ralph's store but did not shop for the entire time. I was baffled at the statement. I picked up some items and then put back some items. I was looking over the Spring display and all the stuffed toys, bears and animals on display.
In AZ, our shopping experience at FRY'S is not monitored by the time we take to shop around or the amount of time that it takes to shop. I spent between 20-50 mins shopping for items and checking the online coupons and
my shopping list. Our shopping experience in AZ is very relaxed and we certainly do not pay THE CA REDEM VAL as in CALI for plastic bottles nor do we pay for plastic bags. I do however understand the reasoning behind the bag policy and plastic CA REDEM VAL due to the 32M residents in CA versus the 7M residents in Arizona.
I was told that I would have to pay the full amount due for parking as I did not meet the minimum purchase. I told the attendant that I was not told by the male attendant upon entering the garage that there was a minimum amount due. I was simply told when I asked what the rate was and why customers would need to pay for parking if shopping with Ralph's, to have the ticket validated if shopping at RALPH's. The gentleman in the parking booth told me just get the ticket validated by Ralph's if you plan to shop there.
Upon leaving the garage with my kids and my parents who came to vacation in CA with me, the female attendant in the parking booth accused me of abusing the system to get parking for free.
I spent an hour at Denny's with my kids and purchased a couple items from Ralph's after brunch, I was appalled at the accusation hurled at me that I was trying to abuse the system in order to get free parking, I told the attendant that I was from out of state and she could check my AZ plates if she believed I was lying. I honestly did not know I was being watched by cameras and surprised to hear I was reported to the parking attendant as a guest that was taking advantage of the parking system at Ralph's as she had stated. I have receipts for both The Ralph purchases and Denny's if you would like proof. Never have I been treated so poorly as a customer and felt so shameful in front of my family after being accused of taking advantage of the company.
I would hope no customer should ever have to experience what I experienced today at a Brand that I have chosen above all other brands for the last decade.
I really hope no other family or your family would ever have to experience this horrific experience especially when vacationing from out of state.
I was happy to spend money in the state of California but this was a slap in the face for a consumer who was on vacation with their family

As soon as the cashier made eye contact with me she made a comment saying " oh I already know I will have trouble with your purchase" that made me feel very bad . She made this comment in front of other customers . She asked if I had coupons and I said I did . She was giving me a lot of attitude telling me stuff that I couldn't use the coupons . She gave me not explanation, after that I said ok you know what I am not taking any of my items and she gave me even more attitude saying that was great . I don't think I'll return to Ralph's again . If she's racist to my race that's her problem I wasn't being rude with her at all . It was awe full customer service . And the manager saw the way she behaved and didn't do anything about that . I'm very disappointed .

On February 7 2018 at 12:13 pm I went in to purchase some items and realized the total was more than what I had in my account. I tried to transfer money but was not getting any service in the store to connect to the internet. I asked if they could suspend my transaction so I could step out and transfer money this way I wouldn't have to make others wait for me. The cashier had a bad attitude cashier # [protected]-590 she kept insisting I had to pay by debit when I told her I had to transfer money but she later apologized which doesn't excuse her rudeness but she acknowledged her behavior. There was another employee there who stepped in and got involved by telling me I needed to cancel the whole transaction. I told her no I still want the stuff I just need a minute to transfer more money. She looked right at me and said NO You have to cancel this and had a aggressive attitude. I walked away and transferred money and came back for my things only because I was already running late did I even buy the stuff at this store! I would like for someone to address this individual by the name of Hilda as she is not representing your company well and that is unacceptable behavior as I was not even dealing with her so for her to step in and act like that was out of line. I look forward to hearing back from someone. thank you very much!

11873 Hawthorne Blvd, Hawthorne, CA 90250 - I purchased my items at approximately 12:10pm on 12/3/17 The cashier Doralyn was rude and her attitude gave me the impression that she did not want to be working for Ralph's. I told her I had a box of cat litter on the bottom of my cart. She rudely said she needed to scan the box. I shop at Ralph's all the time and I've never had a cashier make me remove HEAVY items from the bottom of the cart for them to scan. They have either came around from the register or typed in the item manually. She might be upset with something either at work or outside of work but that's not a valid excuse to take it out on the customer.

On Nov 12 2017, I went into Ralphs bought muffin and coffee, then went on other errands and returned and bought firelogs. When I went to find my car, it had been towed. There was not one single sign down the long double row at which I was parked about parking our limit. The parking lot at Valley Plaze is vast and the only signs were unnoticeable since they were so far away. I had to retrieve my car and hour after it had been towed and it cost $339. I was told that there has to be a sign at the entrance by law, so I went back and took photos. There was no sign at the entrance (it was at the exit far enough away not to be legible) and despite there being many poles to post in the middle of the lot, there were none. Tow company said to take it up with security company. I called and was transferred 7 times over the course of 3 hours. I called Ralphs corporate and left message on assistant to President's voicemail asking for a return call. No one has returned the call. I am a Rewards member and have been for decades. I'm angry. I should not have had to pay!

I was at Store 47 van nuys employs by name Hugo he was such a unprofessional I feel uncomfortable at Store he count negative his self when he saw girls and woman's he keep following me whole store trying to start conversation if my kids doubt be with me for sure I will put him in trouble...i just left the store never go back there only because of this unsafe employe this store is going to be down everyday worse then other day...HATE TBIS STORE WOTH THERE EMPLOYE MANAGMENT NEEDS TO DO SOMETHING