Raymour & Flanigan Furniture
Reviews and Complaints

I bought my leather sofa $ 3000.00 and received delivery on08/29/16 at around 2.00 pm. after a couple of hours noticed a scratch on one of the corner and called them right away. one of the associate told us that send an email with picture, sent but happened to be Email id was wrong and next day my husband got the right id and send it again and while writing the email he searched the spelling of scratch online(his spelling is not good) it appeared cat scratch and he thought its cut scratch. He just copied and pasted it. now they are thinking its a cat scratch but actually its not. I spoke to associate miss Dayaniri ans her supervisor Miss Josalynn but they don't want to listen. we do not have any pet at all. I told them to come and investigate or ask in neighborhood but she said they don't want to go that ahead but off course they can punish someone without any fault but they would not try to find out. I also don't want for something which is not even there. I read their reviews . they just look for the excus for not exchanging the damaged item.

Experienced very poor customer service with Raymour and Flanigan I don't suggest buying anything from them. The return policy is a farce. Had a mattress for a year-and-a-half that sinks so bad where you lay on it and if you try to lay in the middle you roll back down into the sinking spot. They sent a so-called technician out to check it and laid a aluminum rod across the top of the pillow top mattress that had a red thing in the center of course where it's not sagging and says it doesn't meet their standards for sagging
.. are you kidding me you need to lie in it to fall in the hole. Didn't care they're not supposed to lie on the mattress that's the manufacturers standard blah blah blah it's a circus act. I would pass on so others don't get trapped in the same experience I had and be out a mattress after a year-and-a-half that was almost $1, 000.

Like I said I bought a Loveseat with Recliners on each side, They had to bring me Four of the same Loveseat recliners on each side, because they broke, everytime, well, the last time I kept calling the eight hundred number and they said they would send a man out to check it, like the other one they didn't believe me, they had some big chairs we were going to try again and if this doesn't work that's it, I tried to, like get them to put the money we had into the big chairs from the Loveseat. But they did not ever do this we lost over Nine hundred dollars, before they brang the big chairs, we had to get rid of the Loveseat, well, they brang the big chairs and they wanted to take a picture of the Loveseat and that's when my husband said no they should believe us and put the Nine hundred toward the big chairs we bought, it was about two weeks or so ago. Well, if it happens again I want my money back. This was in Raymour and Flannigan. I will start paying for this furniture and if something happens, I would like my money back. They wouldn't even do anything for the last Loveseat, they didn't believe me that something snapped under the recliner my husband sat in.

This is really ASHLEY furniture disguised as upscale. I bought a bunch of new furniture to upgrade my house. I bought a table with a glass tabletop and 4 high chairs to go with it. One of the pedestal supports from the table has deteriorated so bad there is a hole clean through it. The chairs keep falling apart with nuts and bolts falling from them constantly. they are supposed to be swivel chairs but try swiveling and it either bends or breaks loose bolts. I also bought a coffee table that pulls up to you while you are sitting on the couch this too I am constantly finding nuts and washers on the rug. I bought 3 lamps at $119 each I have ZERO lamps right now as they are so cheaply made that when one of the cats knock it over on to the RUG which has thick padding they still break apart. The mattress I bought IF they delivered the same one has zero support on the edges so if you are laying anywhere near the edge you constantly feel like you are going to roll off the side. NOT happy paid a lot of money for furniture. Nest time will be at a Basset store or Ethan Allen !

Back in September I ordered a leather sofa from RaymourFlanigan. It was a very expensive one, cost me over $3000. When I received it I was amazed how great it looked. I was really happy about my purchase. But then I noticed a tear in the platform that holds the mattress. I contacted the company and they promised they would sent out a repair person. No one ever arrived. Then I sent them a message and told them to take it back and refund my money. They said I will be refunded in 3-5 business days, well, I hope so. Right now I'm in the process of waiting for refund. Very poor customer service.

Before the holidays I bought a sectional couch from Raymour and Flanigan which was promised to be delivered in three days ... I received it a month later. When it arrived and was put together, one entire side was completely on a slant and is not functional. I was told I have to wait a week for a technician to come after spending over $4, 000 on this couch. A couple hours later I went to sit in the recliner part of the couch and it no longer worked. I called the sales associate the helped me at the store and only got switched from one extension to another being told the only thing they can do is send a technician in a week. Now I have a $4, 000 broken and nonfunctional couch sitting in my living room.

Purchased a sofa and was told by sales person and manager that it would take 4-6 weeks before I got it. Four weeks go by and I chose to call to see if it was close. A customer service manager told me it would be 6-8 weeks now. When explained to her that two separate workers told me it would be 4-6 weeks she tried to fix the problem with telling me it was out of her hands and she'll work on getting me a gift card and she'll call. Two more weeks go by and I decide to go in instead. I was then finally given a date of March 17th when the sofa was purchased in mid December. Now I would be looking at 12 weeks no sofa. Cancelled my order and asked for a store manager. Store manager came over and did absolutely nothing. Barely an apology, same crappy excuse. What an awful place of business.

Bought a new Mattress and paid for. Suppose to have old mattress removed as agreed and as advertised. When delivery arrived the driver was very rude and refused to remove old mattress as agreed. Called store manager and his response was he had no control of delivery issues even It was their own company truck. So, who is in charge of delivery issue. As a result they lost a good customer for good. Very unprofessional service on behalf of management.

Customers Beware! The product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I asked for an itemized bill but he said there was no need, we were not being charged for the Platinum Protection Plan, it was being offered free of charge as a special promotion. DO NOT TRUST THIS COMPANY. ALWAYS INSIST ON AN ITEMIZED BILL. THIS COMPANY LIES TO ITS CUSTOMERS. When discussing this issue with the regional vice-president of sales his comment was " The salesman did not lie to you, he was simply enhancing your buying experience, allowing you to purchase the product without the need to worry about any additional expenses." Bottom line, that sales representative stole $259.95 from me and his action has been condoned and supported at all managerial levels. This company and it's managers are not to be trusted with their twisted sense of morality.

Purchased a mattress and told if I didn't purchased this paper thin mattress cover for 100.00 I could not return the mattress if there were any problems. Bed was way to hard, so they agreed to the return but my only option was to swith from the same HARD mattress to flush. TG it work out somewhat but still 100.00 for a paper thin mattress cover. Also I purchased a small chest for 600. I asked them to leave it in the living room .When my husband tilted it to put sliders under to move it a big 10 feet, I notice there were numerous chips in legs I could barely see and when we put it on our hard wood floors from carpet it rocked back and fourth. My husband re checked the level of the floor IT WAS DEF THECHEST.H HERE IS HOW THEY FIXED IT THEY PUT BUTTON LIFTS ON ONE SIDE ---- THEY SHOULD CHANGE THEIR NAME TO THE DUMP.

In 2011 we lost everything on our first floor due to flooding caused by the storm Irene. We had to rebuild and refurnish our home. We bought a gorgeous sofa and chair, tables and lamps from R&F. We took delivery in February 2012. With in 9 months the Sofa and chair cushions lost their shape, one side of the sofa sunk in. This was not a cheap set. The tables all had chips in the paint. We are two middle aged adults - the furniture is not abused or used by a young, bustling family. I was basically told tough and live with it. I wrote Neil Goldberg and suddenly there were alternatives available. The original product was discontinued, so we selected a new set. We have had the power recliner sofa and chair for about a year. The power recliner just suddenly stopped working on both sides. We purchased the platinum protection plan. We waited two weeks for the service call. The tech came out and said the motor shut sown (ya think?). Customer Service agreed with me that I was out of luck and would need to wait an additional 4-6 weeks while the parts are ordered - no other option was provided and the rep gave me a veiled threat of "oh so you dont want me to order the replacement parts?" Very disappointing - 2 separate sets, by 2 different manufacturers did not last more than a year each. I will NEVER purchase ANYTHING from them again. They sell garbage at designer prices and then basically tell you to suck and egg instead of standing behind the product they sell.

5 months ago I purchased the Grammercery 5 pc. king bedroom set. After 4 damaged beds were delivered to Orion in Ca. I still have yet to receive my bed! I have been sleeping on the floor and never heard a peep out of management, Veronica Neddo, until I insisted on speaking with her. Her only excuse was that they no longer service and deliver in Ca.(and this is my problem?) and that she couldn't guarantee my delivery at all and may be in the next 4-6 weeks. WHY? I'm insisting on the delivery of my bed plus $199 shipping and $850 credited to my account once I receive my bed.
I am not going to stop emailing until I receive my bed and credit dues. This is the worst management I have ever dealt with and if need be will seek legal action!
Kelli Butler

Awful experience! If you do take the chance and order from this company beware of the delivery men. As a woman, I recommend having another person or man at the home with you. We had two delivery experiences with this store. The first man was very nice and we of course tipped him even though the merchandise was damaged he was accomadating and professional. The second person who once again delivered damaged furniture was nasty, threw his pen on the ground when we didnt want to sign for the damdged item and wanted a new table that was not broken at delivery. He advised us that furniture is borken all the time at delivery and it can be repaired. His behavior was unacceptable, intimadating and so inappropriate. Management has been less than helpful in correcting the issue of the damaged product and terrible customer service. Shopping that location was a big mistake and the Middletown store managers really make sure you realize your business is not that important. Never again!

I purchased a table and chairs a year ago along with the 5 year Protection Plan from Raymour and Flannigan. I have since had to have the table serviced twice for discoloration. Their solution is to send a service man that sprays some chemical all over it. This chemical is so strong that even with the windows and doors open and fans on it leaves me coughing to the point that I’m asphyxiated. This cannot be healthy for the service man or for the customers that are subjected to this (probably) cancer causing chemical. What is the point of having the table if I'm DEAD!

My wife and I went to a Woodbridge, NJ branch to buy a mattress. My wife is 73 y.o. and has Cancer. We were shown an IMatress setup with an adjustable frame. Told that the remote for the base can be wired or non wired. I chose the wired model. Lucky that I was looking over the salesman's shoulder when he wrote up the order as I noticed that the base he wrote up was a Temperpedic brand. He did not tell me this but just went ahead and wrote it in on the order. When I asked him what he was doing I was only then told that the IMatress does not make a base that was wired. Did not tell me this before. I asked to see what the Temperpedic base looked like and was shown this crappy ugly base that was in a different area of the bed dept. The base was not cheap ($2, 800). HE TRIED TO SLIP THIS IN WITHOUT TELLING ME. I said Ok I'll take the wireless IMatress remote model and paid the exta $200. I then asked if the delivery men wore shoe covers as I have white rugs. He said yes they do. Ok then I paid. When it came to deliver the mattress- the drivers did not bring shoe covers with them. When I offered them some to wear, they refused. I said then you'll have to take your shoes off.-They refused to do that that also. I said then I will cancel the order. They did not care. They called the store mgr - he said that they cannot do any of that and never would. SALESMAN LIED AGAIN. I cancelled the order which was about $5, 600.00. When I asked the mgr to credit my cc account I was told that I had to come into the store to do that. What a terrible policy. I told him that if I called my credit card company to cancel that the store would have to fill out paperwork. He did not care. I SAY STAY AWAY FROM THES STORES. They lied to me and they tried to pull the wool over my eyes. THEY ARE NOT REPUTABLE & WILL MISLEAD YOU. THIEVES-STAY AWAY. THEIR POLICYS SUCK.

I purchased a complete bedroom set for $1800. Salesman was knowledgeable and friendly. Delivery was on time. One problem: two weeks after receiving the furniture; the bed frame completely collapsed. The frame was held together with tiny wooden pegs and a plastic t-bar. I weigh 150 lbs soaking wet and simply sat on the bed when in broke. The other problem was that after several phone calls to managers and customer care; nobody could help me. I wanted a full refund. Why should I have to pay for a piece of garbage? No refunds. They will send somebody out in 2 weeks mind you to glue the frame back together again. The set is less than a month old. UUUUUUUGGGGGH. Why should it be glued back together? It is an inferior piece of furniture. I am so angry and frustrated. What ever happened to if your not completely satisfied; we will refund you the total price of your purchase? Poor business practices. Shame on Raymour and Flanigan. I went there solely based on their name. Big mistake. Now I am stuck with a bed that will never hold me.

My husband and I went to the store in Brick. We were looking for furniture for our new home.
We were advised that there would be a sale at the end of October and that sale would provide the best price - great right? So we waiting until the sale and then called our salesman to place the order for a new couch. It looked great in the store under the bright lights. During our conversation in the store we were told that if we did not like it when it was delivered we could return it for a 90.00 transportation charge. So we moved and the couch was delivered when we had lots of moving boxes in the living room - we asked that the couch be left and we would look at it later. It was an ivory velvet. When we uncovered it - the fabric looked dark, dingy and dirty - not at all like it looked in the store. so we called the store back the same day as the delivery to request that they come and pick it up - the color was not good and we could use it.
We never received a copy of the sales receipt - The store representative in the business office said R&F has a no return policy. We were never told this. Further after trying to resolve the issue by paying the 90.00 which we had no problem with, we were told by another representative that there would be a restocking fee of 20% - again we were never told this fact.
We do ot do buisness with companies that do not have return policies because things look different in homes then they do in stores. had we been apprised of this fact we would not have made any purchase. We still have the couch - wrapped - and have disputed the case with AMEX our credit company -- R&F do not disclose their business policy - If any would look at their ad there is no indication that there is either a no return policy or a restocking fee - which ever they chose to assert - this is deceptive to consumers.

I recently purchased a leather sectional from the Cindy Crawford line at the Raymour and Flanigans in Clifton Park NY along with a loft bed for my daughter, the sales staff was excellent and helped me in every way possible, but that is where the 5 star services ended. We had them ship the furniture to our new location in another state and many of the pieces were damaged and missing parts, that was almost 3 months ago, I was open to working the issues out in a number of ways, after repeated attempts to contact them and never being able to reach anyone capable of handling the issues and waiting weeks to receive a call back, a local furniture repair company sent out someone that basically made things worse. Then an attempt was made to replace the pieces and what was delivered was a disaster the pieces where in worse condition than what I had, it has been almost three months and we are still waiting to have this resolved. Raymoure and Flanigan would receive the lowest grade possible in my book, their customer service is probably the worst I have ever experienced. I do not say this lightly as I have owned a business and I understand that things happen but it is for the lack of customer service after the sale that I would not buy anything from them again and would not encourage anyone else to do so either.

I brought the Cindy Crawford set in Dec 2010.I had a problem with one cushion and they came out three times and finally ordered a new cushion I have the problem with the sofa cushion, So I called the customer service and was charged 48.00 for a service call, so I asked if I could buy a cushion and was Told NO. I just brought a bedroom set from them and don't feel like I should be treated like this, plus I would have brought more but after this kind of treatment I don't think
Debra Modica /DuBoux..
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