Raymour & Flanigan Furniture
Reviews and Complaints

Purchased leather Natuzzi sofa, loveseat, chair and ottoman from Raymour & Flannigan on March 14, 2011. Fell in love with the style and feel of the chocolate leather on this "Ginevra" set from Raymour in Deptford, NJ. When I first purchased this set I looked around at other stores mainly higher end stores in Philadelphia but, the way this set looked was very different. I was hesitant because of the frame construction using European Hardwood with Furniture grade plywood. In reality it is particle board Really!
Frame broke in May 2012, repair guy came out to fix, he glued the frame, yes glued. When a few weeks later it happened again. Another guy came out and said he could not repair but if I reallu liked it he would have to have it brought to the shop. He said it was a piece of crap. Yes the leather is top notch, but the frame made in china. The particle board not even cut straight. Bottom line Raymour now has decided that I could reselect a new sofa. They don't carry that set any longer. Wonder Wy? Now how could I get a sofa that doesn't match my other pieces? How embarrassing. Then they said they would prorate my other pieces charging me a fee of 3% per month for usage. Are they crazy. Their policy states that if they no longer carry an item that you could reselect only if it's within the manufacturer warranty. Natuzzi does have a 10year warranty. They hesitantly said that they could order just the couch from manufacturer and would take 16weeks. Even if I were going to reselect I don't want to put out another dime to them. Their highest quality they carry is Bernhardt. I don't love it enough to put out another $1400 on top of the $4800 already paid. So i will wait a few more years and buy a Bradington Young. You get what you pay for. Raymour = Junk!

I bought a mattress from Raymour&Flanigan living on a s.s.fixed income of $795.00 I'd not been sleeping well so I was delighted when I bought and paid for what I was sure was a luxurious commercially advertised mattress I would be able to sink into and get a wonderful nights sleep. That is not my story. Raymour&Flanigan was to remove mu current bedding as long as it had no stains and replace it with my new bedding. I sunk into my newly delivered mattress 9/27/12. I woke up with what I thought was a rash. I called my doctor who told me to come in that next morning. he told me it was not a rash but was consistent with bed bug bites. My heart sank. This was the beginning of my nightmare that has lasted to date. I called Raymour&Flanigan the woman I spoke with is a customer service rep named Margaret Datota who informed me Raymour&Flanigan has never had a complaint or issues with bed bugs. That was the first lie. Ms. Datota received several e-mails from me and asked when I had a licensed exterminator inspect, she would be glad to work with me in resolving the issue. This was the second lie. The management company had an exterminator come to my home without doing an inspection and spray nothing more than roach spray. I hired an outside exterminator I paid $65.00 to do an inspection who found bed bugs which he told me to put in a jar in my freezer. When I gave Ms. Datota this information she said to me she'd called the exterminator and he told her he found bed bugs on the frame of my bed which is a platform bed and there is nothing she can do. I, in turn called the exterminator with a third-party witness to the conversation on the phone and he said he'd told Ms Datota he found one lone bed bug on the frame ans one bed bug on the mattress/box spring. Raymour&Flanigan has the practice of removing old bedding and switching it out with new bedding. can Raymour&Flanigan say without a doubt bed bugs could be transferred by this practice or by the delivery men who handle these old mattresses? I live in surrogate housing and the agecy which houses me confirmed in a letter to Raymour&Flanigan I'd never had an issue with bed bugs the five years I've been a resident with the agency until I bought this bed from raymour&Flanigan. Ms. Datota said to me "the prevelance of bed bugs in the Bronx is high so, I probably picked up the bed bugs in my travels". When then could it not possibly be I got themfom Raymour&Flanigan? I looked up Raymour &Flanigan on-line involving bed bugs. My story is not unique. Raymour&Flanigan shoul either chage the practice of removing old bedding there by putting their customers at risk or, get out the business completely!

We bought 5 wooden chair with a decorative back and leather seat and a table. This was from the "high end collection". The first week we got the chairs, one of the backs broke. That was over 4 months ago, and our chair is still broken, we used the chair once. Three different service guys came to fix it, these service guys are amateurs, they are misinformed and under experienced. I don't trust them in my house either. Now, they promise me to have the chair fixed before Thanksgiving. Lets see. They could've just gave me a new chair instead of trying to fix. Now i have to find another store to furnish the rest of my house.. :(

I bought a table and chairs. Altogether it was around $1800. The chairs were scratched and dented and the table had marks. It looks like I paid $500 for it! Customer service has really not been doing anything to help me with this issue. It has been going on for months now, and it is a shame they really do not care about their customers

I purchased an entire bedroom set (very $). LOVED the salesperson in the store. Delivery was the issue here as well as the quality of the armoire. The armoire ($1200) came with a splinter and a divet in it that I noticed after the delivery men left. The delivery men were my main concern. Their truck put a hole in my driveway and the street. Driver was very rude and combative when he returned to review the damage. He stated that the hole was already there even though I was holding a piece of asphalt in my hand. He exclaimed that the company would not fix this and was waving his hands in my face. I called to complain and saw their truck driving past my home several times. i am officially creeped out and upset about my driveway. Customer service offered me a 75 dollar gift card, as if that would fix this. Let's hope they resolve this issue even though I will never shop there again.

We were very unsatisfied with the delivery service we received from Raymour & Flanigan. We ordered over $5, 000 worth of furniture from them. The salesman who sold us the furniture was great but the service after we purchased the items and left the store was not. Our original delivery came with a broken desk and minus one item. Our wall was damaged when the men were moving in the furniture. When I called to ask about the broken desk and report the damage to our wall the sales rep was not very professional and had an attitude with me the customer. There were many more issues with this whole process and we were dissatisfied overall. We will stick to our local furniture store in the future. Much more professional service and no delivery charges.

I bought this furniture in September, by January the drawers stain started coming off. All the drawers, Dresser, Chest and two Night stands. I called them and a technician came and said it must be changed, . They scheduled for 2-26-11 from 11:00 to 3:00. They did not show up until 6:30 pm without even given me a call. When they did show up and I checked the furniture two drawers are all scratched. I called to have someone come in and have a look at it and I get this lady telling me that it cannot be done until 3-26-11 and that she does not know the time and could not make an accommodations for it to be at an early hour. Plus I got summons from my Co-Op $250 because we only have delivery until 5:00 pm which I had told them. I think that their furniture is lousy and cheap looking for the amount that I paid and they need to show their staff some manners.

They constantly lied about delivery and calls back.

We ordered love seats and were told six weeks with a firm delivery date. A week before said date my wife called and was told that that date was only when we would learn of the delivery...that was a lie! She was told someone would call next day with a firm date...that was also a lie as nobody called.

I called and was told that the manager would call me...That was lie #3 I had to call him to be told that it would be another week. I told him to KEEP the sofas. We alerted our credit card company as the purchase was over $2, 500 so matter is now in dispute.

Deal with a company which is committed to the truth! This outfit IS NOT.

I order two dressers, both came with a damaged drawer each. 1st VISIT: man came and inspected drawers and ordered 2 new ones. 2nd VISIT: one drawer was correct and the other was the wrong size. 3rd VISIT: (I requested they send to a local store out of conveniece to me) I get home and again its the wrong size drawer. 4th VISIT: (today) The man comes with no drawer at all! The customer service office states "they thought they were coming for a home visit" Like I invited them for lunch or something. 4 ATTEMPTS: STILL NO DRAWER!

This place is owned by Wells Fargo, a bank? But your payments do not show up on your credit report? Until You miss a payment a then Wells [censored]o kills your credit rating and the interest drains your bank account. So do double payments and get out of the contract asap.
Jim D. in the credit department is a boner behind a phone... Be a man

Raymour & Flanigan advertises delivery in 3 days or less guaranteed. That's a LIE. They told us we would have our furniture delivered in 7 days from the purchase date, but they couldnt even to that. They kept calling us with a new delivery date until we got fed up and canceled the order. Their customer service lacks any service to its customers. I lost a day from work due to their incompetence, as I had taken off that day so I could receive the delivery. Do not buy anything from this company.

Beware! Worst furniture ever bought! Only built to last till it comes to customer home in my experience
I bought several pieces of family room and dining room furniture from raymour & flanigan (Lawrenceville, new jersey) in april 2011. Was my first trip to raymour & flanigan. Here is what happened to the wooden dining room chairs with leather seats and back (Sku # [protected]) - the wooden sides and the legs of the dining set chairs have nicks all over. I can see yellow raw wood underneath. After two weeks, a screw fell off from one of the chair and another chair had leather wearing out from seat corners.
Here is what happened to the wooden fireplace with side drawers (Sku# [protected]) – without touching it ever, nicks appeared over the edges. After opening the side drawers a few times, the top corners of the drawers are all peeled exposing the raw wood underneath.
Here is what happened to the two full size leather reclining sofa sets (Sku# [protected]) – after few days of purchasing stitches from one of the seats opened. One of the reclining seats does not stay stable and is wobbly. Threads are hanging out randomly from various parts of the seams on both the sofa sets.
Here is what happened to the wooden coffee table – it was dirty when it was delivered to my home so I cleaned the table top with wood polish. The table became smudgy and smoggy. I called the store and was told not to use wood polish instead clean with soap and water. Well that cleaned it. After few days two 2 oily looking spots appeared. Tried cleaning but didn’t go away. Table was not used this far. To date not a single thing is put on it but has a scratchy look all over.
Furniture continues to fall apart. I bought the platinum protection plan and have so far had them come twice. New damage has occurred since then. Calling them every month for a new fix is not a solution.
I do not have small kids and nor is the furniture used daily. I am not sure how the top management and the ceo of raymour & flanigan continue to market such products. It’s a shame.

Beware! Worst furniture ever bought! Only built to last till it comes to customer home in my experience
I bought several pieces of family room and dining room furniture from raymour & flanigan (Lawrenceville, new jersey) in april 2011. Was my first trip to raymour & flanigan. Here is what happened to the wooden dining room chairs with leather seats and back (Sku # [protected]) - the wooden sides and the legs of the dining set chairs have nicks all over. I can see yellow raw wood underneath. After two weeks, a screw fell off from one of the chair and another chair had leather wearing out from seat corners.
Here is what happened to the wooden fireplace with side drawers (Sku# [protected]) – without touching it ever, nicks appeared over the edges. After opening the side drawers a few times, the top corners of the drawers are all peeled exposing the raw wood underneath.
Here is what happened to the two full size leather reclining sofa sets (Sku# [protected]) – after few days of purchasing stitches from one of the seats opened. One of the reclining seats does not stay stable and is wobbly. Threads are hanging out randomly from various parts of the seams on both the sofa sets.
Here is what happened to the wooden coffee table – it was dirty when it was delivered to my home so I cleaned the table top with wood polish. The table became smudgy and smoggy. I called the store and was told not to use wood polish instead clean with soap and water. Well that cleaned it. After few days two 2 oily looking spots appeared. Tried cleaning but didn’t go away. Table was not used this far. To date not a single thing is put on it but has a scratchy look all over.
Furniture continues to fall apart. I bought the platinum protection plan and have so far had them come twice. New damage has occurred since then. Calling them every month for a new fix is not a solution.
I do not have small kids and nor is the furniture used daily. I am not sure how the top management and the ceo of raymour & flanigan continue to market such products. It’s a shame.

Platimun Protection is a rip off. First was told they did work on saturdays. First time the replaced the crap I bought. Two days off form work. One day for them to look at. A day for them to replacement the piece of crap. The driver was late into The evening for a morning delivery. Which lasted another month and broke in the same place. And after a month they will come on Saturday between 2:00 PM and 5:00PM. Shopped their for 15 years. Now the Salesmen and Managers lie when you buy. The play with the price like a car salesmen. They tell you the Web price and sku are not in their system. Their product are seconds they deliver. Read the BS on the back of their sales contract. Its there because their crooks. They have on complaint department. E mail their top brass you will get no responce. Could care lees about you after the sale. They are just out to make a quick buck. Will never go back again. Unless to dump their crap off in their front lot. The staff should ware Polyester Suits.

My husband and I went into Raymour & Flanigan in Massachusetts to order a Love Seat(67 inches) and waited 8 weeks for a special Order and when it came in it was a sofa (90 inches).Called the Salesman at Raymour & Flanigan and he said that is impossible let me call you back. He found out he put in the wrong ordering #. 2 MONTHS!
Now get this it was BERKLINE FURNITURE...he tells us that they just went out of business and we can't order the Love Seat they we loved...2 MONTHS...in the mean while we sold our old couch and was sitting on fold out chairs! HE USED TO BE A CAR SALESMAN!
I should of went to CARDI'S FURNTURE!We always went there! DO YOURSELF A FAVOR DON'T SHOP AT RAYMOUR & FLANIGAN.
I see their commericals on TV and I want to vomit!

I purchased a recliner from R&F in June 2007. In late Feb 2011 a bar under the chair that lifts the foot rest on the recliner broke. I called R&F and advised I had the Platinum Repair Plan(Extra $60). They said with all the snow they were acked up and set up an appointment for 3/31/11 or one month later/ On 3/31 the repair rep showed up with the wrong part. I was advised they come back in 2 weeks.Three weeks have passed.I spoke to them & advised I needed a Saturday delievery. I said since I've waited so long could they accommodate me (you know, the customer) and send a repair rep to my house this Saturday, 4/23. They said the best they can do is June (I assume in 2011). So I'll be sitting in my recliner chair for 2 more months with my feet up on a folding chair. I'll be buying R&F furniture again real soon.

Reported our dissatisfaction with a sectional after a couple of weeks, only offer to take it back was if we purchased a more expensive replacement. After just over a year the middle seat collapsed. No problem, platinum care, no? Yeah, if you don't mind waiting for a month. Raymour and Flannigan in our opinion is more appropriately Pay-more and Scam-again. While shopping, remember that furniture just doesn't need to look good: it also has to be durable. We had concerns when this junk was first delivered and we learned the hard way that they were completely legitimate. R and F should spend less on marketing and more on quality control.

Raymour & Flanigan schedules delivery and, at the last minute reschedules

because the leather of the sofa is unevenly dyed. I am frustrated because

this is the second time this has happened. The merchandise should be

inspected before delivery time is scheduled. They provide a four hour

window for delivery. Before the merchandise is loaded on the truck, it

should be inspected.

Delivery has been scheduled for a third time. I will inspect the

sofa and if it is not acceptable, it will be returned and I will

purchase elsewhere.Customer service is helpless. I have not been

reassured this issue has been resolved.

I can't believe I didn't listen to some friends who warned me not to deal with Raymour and Flanigan. I really loved the leather 3, 000 couch and chair that was on the floor.After it was dilivered to my home I've had nothing but problums. The couch and chair don't match, and the leather is so cheep compared to what was on the floor. I have been complaning for months and they don't care. They say they'll take care of me than I never hear from them. I pay 98 dollors a month and put 1, 000 down and they won't help me. This is wrong!

Purchsed furniture on 01/09/11, still is not delivered yet, 02/05/11. Have contacted them over & over, have taken time off from work over & over, had my own people at my home to even unload as they would carry across the grass. They brought out the furniture, over 5 thousand dollars worth & only one peice was any good. Was all damaged, broken, chipped & split. They have cost me hundreds of dollars at this point. They where to call me today, 02/05/11, and never received a call again on it. I have been to the store over & over, been promised the world, nut it never happens, could someone please contact me about this situation. This is no way to treat customers who have spent over 5 thousand dollars at a bussiness 3 years in a row. As for pictures of the muchandise, I doont need them, as I have whitness's who also seen the torn up product when it all came to be delivered, another thing, you don't send out a 60 year old delivery person to deliver a thousand pound peice of furniture to some one, & that wont walk across wet grass, you mean to tell me that even in the summer if the grass is wet they wont deliver then!