Re/Max
Reviews and Complaints

Good afternoon, I am a licensed Realtor in Florida and when my sister decided to sell her home in Union NJ she asked me to reach out to a local Broker. I reached out to The Broker/Owner RE/MAX New Millennium Group and he accepted my referral. I sent him a form to sign and when I spoke to him to confirm if he had received the firm I gave him the sellers information. After a long conversation we had mutual friends. Recently I spoke to my sister and she informed me that she had accepted an offer on her home. My sister informed me that the Broker/Owner would discount his commission from 6% to 4% if I agreed to cancel my referral request. When I reached out to the Broker/Owner with an email and mentioned that I was surprised that he was willing to reduce his commission. I asked him to send me an email of exactly what he was asking of me to present to my Broker. I was shocked to receive this type of response.

From: Mauricio Pereira
Date: June 18, 2013, 11:33:12 AM EDT
To: Adriano Gabriel
Subject: Re: Fwd: Referral from Weichert Realtors Best Beach RE
Reply-To: Mauricio Pereira

Good morning

You DO NOT Have any right. You never told me the name of the seller/buyer you want to referral to me. This client Francisco and Maria Figueiredo it was not necessary because I know them for long time, over 30 years and is not the first time we do business together. Your sister was surprised you would receive money from her. What bothers me more is your arrogance to tell me how much I should charge and how to split the commission. You should be ashamed. You said you have a referral form signed buy me, this is NOT TRUE. ANY DISCONT I MAY GIVE TO RELLERS IS NOT YOUR BUSINESS

Mauricio Pereira
Broker/Owner
RE/MAX New Millennium Group
1042 N. Broad Street
Hillside, New Jersey 07205
Office Tel: [protected] Cell: [protected]
Fax: [protected] Direct: [protected]

I paid this business a total of $650.00 U.S.D.so they could advertise my timeshare in the market for sale, and up to now I have not hear from them anything, I been calling and calling and no respond what soever. The last time I spoke the them over the phone back on 12/2012 Since they have not get a offer yet in 1year &5months .I change my mind about selling the my timeshare. That I would like my refund of $650.00 return back they told me they going to talk to the owner about it and I haven't got an answer from them up to now. I'll would appreciate all the assistance I could receive from your agency in solving this issue or complaint. Thank you very much and God Bless
Yours Truly
Benjamin Carrasquillo

I have dealt with REMAX and will never deal with them anymore,
Daniel Brunes or the other staff are real URSSS, they are bunsh of liers, deceptive agents, they are a dishonest peoples, I advise everybody not to rent buy or let any proerties through them,
. http://www.remax.com.au/DisplayProperty.asp?guid={DA81DC2C-B95F-4B43-B3E7-B7F96351ACD7}

A person can be burned one time from those real ### agents, they are veru dishinest, deceiving, cheater
be carefull with them their details and location as follow
AGENT DETAILS
Daniel Brunes
[protected]
[protected]
[protected]@remax.com.au

17/264 Old Cleveland Road
AGENT DETAILS
Daniel Prosser
[protected]
[protected]@remax.com.au

OFFICE DETAILS
RE/MAX Executives
[protected]
17/264 Old Cleveland Road
COORPAROO QLD 4151

I rented a property from Remax the lease was valid from 1 october 2011 to 31 september 2012. I gave my 2 months notice to move out at the end of september 2012. On the 16 August 2012 my agent delivered a contract for another property I wanted to rent but this contract was valid from 1 september 2012 to 31 August 2013. One month earlier than my current lease expired. That night I send my agent an sms asking whether I had to move 1 september 2012 as per new contract or 31 september 2012 as per old contract. she answered that I should move end of August as the house I was staying in was sold and had to be handed over. I did as she said. One day before I was to move, she arrived at my house teeling me that the house I was to move into was no longer available. I asked her if I should seek accommodation at another agency as remax had no other houses available. She advised me to go ahead which I did. She came to do the end inspection on 3 september 2012 and found everything in order and asked my banking details to pay out my R 7000 deposit. On Monday 10 September 2012 she sent me email stating that I was in breech of contract and the took my deposit for rent for september 2012. They are in breech not me and I have all the sms conversations printed out and the lease which she delivered plus the inspection document. How can I proceed so that they can as they should refund my deposit? They have utter poor service and no regard for their clients.

the agent who met us at the rental home was pleasant and answered all our questions
the office was pleasant but poorly run
the first time I went into the office, I entered a door with their signage and it was a break area with an office with the managers name on it - not one person was around - I could have taken a stack of files off the desk and walked right back out - poor security - I called out and it was at least 5 minutes before anyone came out and that was because they were getting something from the coffee area.
In my few days of dealing with the office, not once did someone remember who I was or why I was calling. Even after they had a check from me, they wanted to know what I was calling about. They made themselves scarce. No one would answer their cell phone. Our application was denied - do not know why - they wanted another month of deposit. I have not been denied for anything for over 6 years. I have never been denied housing in my life. Always worked. Very bad experience. I gave Remax a second try. I will NEVER go back to another Remax.

Anthony Raffin while operating as the listing agent for Bank Of America concealed his relationship to the buyer ( his sister Marisa Ciraulo's company - NBS Capital LLC) From Bank of America whom he had a fiduciary responsibilty, for his own personal gain . The Sale of 4874 Kensington Ave Detroit, Michigan 48224 is a prime example of this behavior . Mr. Raffin later showed his hand further by taking his true place as owner of NBS Capital LLC, showing that his sisters company NBS Capital LLC was merely a transfer place for him to buy his own listings and sell them on to unsuspecting investors that came to this country to buy bank owned properties . Mr. Raffin even tried to cover his tracks further by using another Real Estate company and agent as the buyers agent in this transaction . I have all the documented proof for you to review but am unable to download them as a PNG, JPG or GIF. Is there a fax or email I can send them to? Be advised that I have in my possession many additional documents showing misconduct unbecoming of an agent for your review dealing with Re/Max Associates, its broker & agents. Do not hesitate to contact me.

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Bobbie Bahm is very unprofessional didn't follow up with my offers passed me on to coworker so she could take a week vacation only to find out the coworker can't do anything without Bobbie and I have to wait to a week to make any offers. Her coworker "Thomas Chadwick" was even more unprofessional, I had to call him daily to find out if everything was in order only to find out things were missing and he didn't reach out and ask for them. They were both a big waste of time I will never deal with them or Remax again, I had a large cash offer and they just blew me off pretty poor customer support from them I highly suggest using another Realtor.

The official website of Remax real estate company advertised a 3 bedroom FULLY furnished apartment with 4 garages for 21500.00 rand a month. When we arrived there where only 2 bedrooms and 2 garages and very far from FULLY furnished. e.g. The refrigerators didn't work, no microwave, no vacuum cleaner, no toilet seat and kept running. No television, all air conditioners were broken, the hand rail had a 1 meter gap which my 3 year old nearly fell through, the garage door opener caught on fire the 1st day, the washing machine tripped the house every time. the apartment was also disgustingly unhygienic and had not been cleaned at all. The agent Rainer Kloos had assured me it was fully furnished and as the Remax ad had stated, stressing me out for a 43000.- rand deposit before we arrived as there were people lining up to rent it, plus the first months rent of 21500.00 rand. I made myself clear that Rainer Kloos and Remax Hout Bay had misleading and deceitful advertising and that I wanted to cancel. We left after 10 days as it was unbearable and dangerous. Now when I asked about my deposit Rainer Kloos suggested that they had done everything correctly and will be keeping my deposit as that was their COMMISSION which they would of earned. I can't believe that a 10 day stay in such a place can cost me 64500.00 rand and i have no rights. Its exactly this behavior of the Cape Town real estate agents and landlords that destroy I wonderful regions reputation nationally and internationally. My wife is Swiss and this will be given to the Swiss and German press when we finally get home. good bye Cape Town. I do have photographic proof.

The first time I used a re max agent to represent me I got sued by owner of property I bought through them and some of property taken away from me., Stupidly I had her list another house for me and she decided to hold an open house. She did nto watch people going through my house and 2 'prospective buyers' took off a pillowcase and placed My jewelry inside and walked off with that under her nose.
Today I bought a property that, unfortunately was represented by a ReMax agent, he was so inept, it was an estate sale, he did not know how to handle the sale, was extremely unfamiliar and unskilled in how to handle this, the sale tokk over 3 months because of his ineptitude. He pout a sold sign on the property when it should have said pending, because final contracts were not sold. Then when told about that he decided to keep the for sale sign uo, and it was up still by day fo closing. Then during closing his ineptitude was so obvious, he also acted rudely and tried to get involved with my asking for something to be added into contract. I have been investing in real estate for over 20 yrs, successfully, and always have many things added into contracts to protect my property. This joker told me why I couldn't do what I was asking to do and had no business getting involved in my business, especially since he is an inept real estate agent and knows nothing about doing real estate. I will be sure to stay far far away from any sale or transaction that involves a ReMax real estate agent. They are extremely unprofessional and inept! Maybe a home buyer can deal with that, but putting real estate investment transactions into the hands of these jokers they call real estate professionals is downright dangerous for the country's economy. Don't know where they take their license from? Where are teh standards? ReMx needs to rethink their slogan of "Real Estate Professionals: they are definitely not professionals nor are the ytrained to be a real estate professional

We rented a Cluster house in Mooihof, Potchefstroom and the day the owner and agent came to meet with us, we agreed verbally on the amount we will pay for rent everything inclusive. The next day when the agent gave us the contract, the amount had been changed to R7000 (R500-00 for there fee). This was not the initial amount agreed upon, two months later the agent once agina (Sandy Pieters) sends us an account to state we must pay the rates and taxes for the complex and for the property, which is an extra amount of approximately R650, which gets added onto your Pre-paid electricity as an arrear amount, this is purely the owners responsibility as per contract. The service that this agent gave us was utterly poor and very unsatisfactory, at both properties.

My husband and I rented a property through Remax Potchefstroom last year for 6 months. The contract that was drawn up was a rental with option to buy IF WE GET A LOAN. We did apply for a loan and it was declined due to a few reasons. One of the agents at Remax told my husband and I that we must keep all the slips if we make any improvements to the house, so that if the loan does not go through then we will get all our money back from the owners. We have been waiting now 7 months and they do not want to refund us. Remax are in possession of all the slips we retained. They handed us over to the Credit Bureau now, saying that we owe them R5000 for rental in arrears. My whole argument goes around promises they made to us and now they want to charge us R5000 for outstanding monies which we are not prepared to give them., because they have failed to return our money.

I moved to Guam for work. First, I would work for a few months before bringing the family. After settling into this rental(house with yard), there began a series of problems that was never resolved by Remax . Water would be so low that it would drip out of the showerhead. The toilet wouldn't flush and sometimes start bubbling up and out on the floor. They left large amounts of trash in the yard- car engine, stove/oven, large & small buckets of paint, boxes, bottles, and so on. The window safety shudders, as promised and written, were never installed. I gave them noticed and they ignored me. Emailing Teri Untalan(agent) and Glenn Lujan(property manager) on a daily basis became useless. Finally, I walked into the office to give a list of immediate demands/repairs to the property manager, Glenn Lujan. Of course, ignored. They sent a plumber, about a month ago, and nothing has happened since. I notified them stating that I'll need my deposit back immediately and this was ignored. So, I figured I'll live here rent free for a month and put up with VERY low water pressure and my feces on the bathroom floor. Sounds disgusting but I'm not leaving my hard-earned money in there dirty hands. Health hazard, inconvenient, unsuitable for a family environment, loss of money and time, ...

I am in the process of selling my home. Found Pat Swoope online and decided to give her a try. We scheduled our initial appointment for Saturday at 10:30AM.

On that Saturday at 10:25AM received a call saying she would be here in 20 mins...After 40mins i called and asked if she would be here anytime soon, she then stated 10 more minutes.

I asked if this is the great customer service i should expect from a Remax Agent (Pat Swoope) and she said there was nothing wrong with her not being here at our apointment time. Because she did extensive research on my property.

Bottom line, if you make an apt time, keep it. Dont make it the customer fault for your disregard to others time. Apparently some Remax Agent's Pat Swoope) are so experienced and profitable that they do not need to worry about commitments they have made.

If you want your house sold or looking for a new home please do not contact Pat Swoope with Remax.