Red Lobster
Reviews and Complaints

I visited the restaurant after seeing an ad for Lobsterfest. We ordered our meals and when delivered were neither similar to the marketing on TV or were of the quality at the price level we were charged. We ordered meals which included Maine lobster and shrimp. The lobster was a small tail, over cooked and put on the plate in a manner which made it ugly. The lobster was tasteless, rubber textured and not of the quality expected in a $26 plate price. Shrimp was also part of the meal. The shrimp was also not representative of the TV ad. I have bought a dozen shrimp as bait that would beat this meal. The shrimp were over cooked and tasteless. Needless to say the staff thought it was "too bad" we were dissatisfied. We will not return to this national name business in any city. As we left we noticed just a few other diners who made the mistake of choosing this establishment. Advertising will not save poor quality and disinterest. Our feet leaving will be heard. My advice... go to a family owned seafood place where there is pride in quality and presentation of product.

Called location at 9:15pm to order takeout for 3 people. Was put on hold for 10 minutes when no one answered I hung up and recalled. Upon calling a 2nd time I explained to person what happened they put me on hold again to transfer my call and when answered I was told that they no longer can do a take out after 9:30. Please explain to me why your hours of operation are 11:00am to 10:00pm and I was refused service. Would this have happened if we were dining in. I think not! Please explain this policy not understanding.

This is the first time I have ever complained about your food, The Shrimp was not prepared and was greasy as if it had sat in the grease too long, It was battered in flour I do beleive. Our order was for a dozen each as I had a guest with me and I could only eat 6 of them and my guest only 5. I informed the waitress about the food with no answer. So I just paid my bill with my gift card left a tip and departed your establishment, I do not believe that I will ever again vist your establishment. This incident happened around 3 PM, 27 Dec 2011. I thought you might need to know this.[protected]@sbcglobal.net

Last night my family nd I decided to have dinner @ the Red Lobster in Mentor, Ohio. Our waitress was not so great. S he served us our salads and walked away, we looked at each other in disgust like "Wow are we suppopse to eat this with our hands?" She never gave us any silverware. So we asked her for some silverware and she gave it to us so I felt the need to ask "Do they still serve the biscuits with your meal?" she replied "Yes I'm waiting on them to get done!" Huh had that been the case a good waiter/waitress would have told my party and I that there was going to be a wait on the biscuits. However she walked away and within two minutes she brought the basket of biscuits out with about three napkins. I just looked at her thinking to myself that was awfully quick are you sure they were cooking still or did you just forget to bring them out because I'm thinking you just forgot. So we began to eat the salad and the biscuits and when we went to grab a biscuit we realized that there were'nt any saucers. Now I'm extremely pissed off thinking to myself "Is she still in training or is she just treating us like crap?" So we continued eating when my husband shouted out angrily "There is hair in my salad" now we are extra frustrated simply because we have been recieving nothing but poor service our whole meal. We flagged the waitress down to make her aware of the hair being in the salad so she had a manager come over. when he got there he let us know that he was aware of the hair being in the salad. He looked around at all of our meals and said "Yeah we get a least one plate a day with hair" real serious and then he said "Apparently it did'nt spoil your appetite." That right there took the cake. Even if you all do have one customer a day with a complaint about them finding hair in their food I think it was very inappropriate for you being the manager to advertise that as if it's something good. You never even apologized for this mishap. I am so very disgusted with this Red Lobster in particular. They will never see my face no my money again.

After a wonderful dining experience with my favorite restaurant, Red Lobster, our waiter told us to take a survey online for a chance to win 1, 000. We did and I suddenly have been spammed by something called ecoupons.
They were spamming me hourly for coupons from Red Lobster, Olive Garden, etc., etc. I turned them in and after a week of horrid spamming they finally ceased, after repeated FTC complaints.
I emailed Red Lobster and told them I didn't appreciate it and Red Lobster has denied that it was from their site and said something to the effect that I shouldn't have signed up for ecoupons. I explained that I took their survey and it started immediately after I took it and since I didn't do anything else to warrant the barrage, it was from them.
Now, they claim I need to check my internet provider. I call BS. I have been online since 1994 so don't tell me I don't know where this stuff comes from. Red Lobster claims my privacy is important to them and I claim they sell you out.
They only spout what they are told to tell you when complaints are lodged and will no longer be called a devoted fan of Red Lobster.
Good job guys, I have regularly eaten there for over 27 years. More than 12 times a year. I no longer wish to do business with a company that has no respect for my privacy and basically tells me I don't know how to use the internet. Stupid move Red Lobster.

I took my family to Red Lobster s for a night out
I ordered the 1/2 pound crab and my son had shrimp. I waited for my crab over 30 minutes. Once it arrived my crab was cold... Excuse me I told the waiter my crab is cold. It seems as if they
get angry that you complain. But it's not like I got dressed to go eat cold crab? So he took it back
upon returning it was pipeing hot like it was micro waved! And when I opened the crab leg all the meat was vaporized! As well as other legs the same way! Not happy at all! Looking at the flyer
I was thinking I was getting something good. Thanks for the ride not!

My husband and were on vacation in Suprise Az. and ate at the Red Lobster July 2, 2011. I was warned that there is racial bias in Az., but I didn't believe until I ate at this particular establishment. I began to feel uncomfortable by the staff and manager and their lack of friendliness toward me, they were cool and unwelcoming. I ordered my meal, but the staff did not interact with me after that, my husband was asked how he liked his meal many times, the manager also came to our table and conversed with my husband. The manager talked to my husband as if my husband were eating alone. The staff made no eye contact with me, and did not smile. I thought this was the 21st century and all customers were welcomed. I felt like crying, because this has never happened to me. The color of my skin should not dictate how I should be treated. I am well educated with a Master's degree. I work hard and deserve to be treated with respect and dignity.

Whether this is some drug trade trick I do not know but I a sick and tired of watching milllions of dollars worth of advertising being spent for restaurants which do not exist--the red lobster restaurants. None exist in this part of the world and only one or two others in the rest of CAnada or Washington state. There is one, one only LA. So why the relentless barrage of very expensive TV ads here? (If it helps your investigation "REd Lobster Restaurants" apparently do not sell lobsters) [protected]@shaw.ca

My husband and I went to Red Lobster for lunch i order crunch fish fried i was very disappoint i remember back when fish was great ...Now it's like if i ordered and frozen dinner...for fish...My husband order Lobster did not have enough to eat didn't enjoy his meal...never again...we told our neighbor about it ..actually they told us the same thing... we spend 55.00 that wasn't worth it never again...San Antonio texas @ Walzam...

I decided to get Red Lobster for an early dinner. This particular Red Lobster opened about a month ago, so I was really looking forward to a dinner at home. I called in my order at 3pm thinking they wouldn't be very busy. I ordered a dinner portion of crab alfredo linguini. The order taker said it would be 30 minutes. When I got to the restaurant, there were only a handfull of customers and many servers standing around doing nothing, so I figured I wouldnt have to wait too long. I sat and waited aprox. 20 minutes when finally my order came. The girl said it was $14.99. Now I knew something wasnt right. (The dinner I ordered cost $16.99). I explained that I ordered a "dinner", so she took it back. After waiting an additional 10 minutes or so, my order came again and they comped me the $2.00 for the wait. When I got home and opend my food, it was cold, so I put it in the microwave for a minute. When I finally sat down to eat it, I noticed it was not crab linquini at all, It was Lobster! For one thing lobster is very tough and chewy and after warming in the microwave made it even worse. I called the restaurant and spoke with the manager. I explained what happend, and said, I didnt even know Red Lobster served a lobster linguini and she said they didnt. She agreed that the cook made a mistake, and she realized it and was actually looking for my order so they could call me. She offered to send me a gift card to make up for the mistake. We'll see if it comes or not. Hope they get their stuff together. We've been waiting for a Red Lobster in our area for a long time!

They refused to serve us steamed lobsters whole. We have gotten 2-3 lb lobsters each, steamed whole at Red Lobster for years. If this is a new policy, then we will take our business some where else. An average dinner for us is at least 2-3 hundred dollars. Please let me know. My mother went to this Bossier location and ordered a lobster dinner, and when they presented her with the lobster that was broken in half, they were rude and the manager said she must pay for the meal. She didn't even want to eat it, but bought it and left. We have 2 birthdays coming in Feb and need to know if this will happen again

I called the location to let them know that I was coming in with two birthdays I was celebrating. My daughter's was that day, and my husband's the next. When we arrived, I made sure the hostess had the note available for our waitress. My daughter already knew we were there for her birthday, but my husband had no idea this trip was him as well. After finishing up with our meals, the waitress asked if we wanted to order dessert. Confused, I got up from the table to ask her about it. At the moment she was helping another table so I grabbed the attention of another server. He then explained that the restaurant doesn't provide free dessert for birthdays, but they would put a candle on whatever we order and sing Happy Birthday. Of course, I declined the offer. I was really disappointed about this because there are so many restaurants I could have chose, but I chose them. We rarely go out to eat, and when we do, it's not an expensive place. After getting a bill for over $70, not including tip...you can't give us a free dessert for some birthdays. I will never go to their restaurant again, even if not a birthday.

We have always considered one of the better restaurants in Findlay to eat since we moved here 23 years ago. As of lately the service is going down hill. A week ago today my husband and I ate dinner there. When the waitress took our order I asked if the scallopes were big or small. She said big. So I ordered a pick 2 meal, I think it was scallops & chicken. When the order came the scallops were small. I don't care for these as they avery strong fishy taste. So I told the waitress, then she comes back with a manager and she asked what waswrong, I told her and she took the scallpos and advised she ordered the big ones for me. End of coversation. A couple of months ago my husband ordered an all you can eat meal, when he finished the first portion he motioned for server to bring more. After waiting 45 mins. we payed our bill and left.At the time we didn, t say anything as we were mad.

Our family has always enjoyed Red Lobster however on our last two visits to this particular Red Lobster was very disturbing. The wait staff was acting in such an inappropriate manner that we ended up leaving before our entree's arrived. We are a family of 6, we have four children ages 15, 13, 10 and 7. After witnessing the flirting between the employees and several slaps on rear ends while we were eating our appetizers we decided to bring it to the manager on duty attention. We were extremely dissappointed to find out that the manager that approached our table was one of the main persons involved. She was very rude and acted as if this was a natural behavior for her employees. She never apologized, so my husband and I along with our four hungry children left. I wish someone could get involved to make necessary changes as we enjoy eating there and it is the only one within 30 miles from our home! PLEASE HELP THEM! Customers are always supposed to right however working in the restaurant industry I know that is not always the case. I did not think it was fair that your employees and especially management subjected my children to witness such behavior on what should have been a NICE FAMILY DINNER! Thank you for your concern

We arrived to eat at 3 pm on a friday. About 10 tables in restaurant were occupied. We were told there would be a 10 minute wait. I asked a disgruntled "manager" why there was a wait. She said because the wait staff was only allowed to serve three tables at a time. Incredible. Obviously they don't care anything about customer service. Also, I asked the waitress for tarter sauce instead of the cocktail sauce she brought and my husband asked for extra cocktail sauce. She told me to give my extra cocktail sauce to my husband and she then brought a very small container of tarter sauce... Acting like it was a big imposition. We eat out five times a week and the service at this red lobster is the absolute worst.