Red Ribbon Bakeshop
Reviews and Complaints

about 5:45 i entered the store without faceshield, i ask them if i can order a cake for the birthday of my husband I am with my daughter 2y/o with me thats why i ask her to take my order without hesitation she immediately replied "di pwede" tlga? sbi k kht n mgaantay kme sa labas? again she replied' oo di pwde' . we went out to the store my daughter was veryvery disappointed bec. she really want ur chocolate mouse lng nothing else.. Next time hire a crew with some repectful manners. Marami nmn cake store but still we choose red ribbon bec thats the favorite cake of my daughter with or without occassion.

Nakakabobo branch ng red ribbon bagong barrio nakakapagod masyado umay na paki ayos ng system nyo no limit sa ibang branch pag nag reredeem sila nagtatak ng 3 per person 😑

I've ordered online last June 24, 2021, 12:44am (Philippine time) from Dubai to be picked up by my family in cebu, Phils on June 25, @ 9:30am. On the day of the pick up, they (Staff)said that the ordered cake was already sold, so they let them choose another one, but the one that they have chosen w/c is the indulgence choc cake is 683 pesos & the one I've ordered is only 630. they are willing to pay 53 pesos more but the staff said that its not possible since it's paid via credit card.So they let them chose another one which is the black forest.My Complaint is that it was pre-ordered, so they have plenty of time to prepare the cake or they should reserve the said cake, & not sell it to some random customer. And one more thing, it was the store's mistake so they should let the customer chose whatever they like irregardless of the price as long as they are willing to add more cash. I am so disappointed w/ your kind of service since this is my son's favorite and I am about to recommend this to my friends here ..I hope that this kind of issue will be resolved.

May 30, 2021 at about 9:58am Ever Gotesco Commonwealth Mall. Red Ribbon branch inside mall I wanted to buy red ribbon, moist cake to go will with my coffee. However your employee on duty with plate name JEEZ was so rude to tell me. I can buy my cake till at 10am." Can't you see he said I am doing something"? Please take note this is the second time he has done this to me. The first one was on May 23, 2021 time 9:50am I bike to do grocery and take my coffee with my favorite moist cake of Red ribbon. I am written to have this strong protest on your employee plate name Jeez. One more thing he didn't give me my receipt.

Rude and Arrogant Manager. Went to their branch and ask for product availability (ube bloom) but instead of getting an answer we have recieved a sarcastic answer from the manager who was wearing an eyeglass. He told us not to look for something thats not displayed on their showcase. He was probably irritated because he was currently shooting a tiktok video when we came in. Very DISI hope your company wouldn't only focus on hiring someone just to fill a vacant position. But also check for the personality, behavior and attitude.

Sobrang nadissappoint ako, bakit ganun itsura ng cake 690 na yon? parang kailan lang bumili ako nito . 600+ din pero makapal tapos ang organize ung cherry sa ibabaw puro buo tapos kaht sobrang dami ng chocolate hindi syia tapon tapon oh messy tingnan ngayon .. ang nipis tapos ung mga cherry sa ibabaw hindi ko malaman kung tira tira nalang tas parang ang gulo parang putchu putchu lang ung itsura parang hindi sa redribbon binili! grabe .. !anong nangyare?! iyon na nga lang regalo ko sa sarili ko at sa mama ko 😒😒 kase favorite namin yan haist . !

Omorder yung ate ko ng cake thru food panda sa red ribbon la salle last april 19 dahil birthday ko bayad na yun thru gcash pero walang dumating na cake sakin. Pumunta ako sa store ng red ribbon para magcomplain pero ang sinabi lang nila si food panda na yung may kasalanan don ni hindi nila alam kung napick up ba ng rider yun o hindi. Pumunta ako don para sana makuha yung details ng food panda rider pero wala sa log book nila. Ang tanging binigay lang sakin is yung resibo ng transaction nila sa food panda. Wala man lang way yung manager para ma actionan yung complain ko. Ni hindi man lang tumawag sa food panda regarding sa complain ko.

Dear Sir/Ma'am:

Good day!

I would like to inform you regarding the offline device and as per crews, only Limited customers can redeem at Red Ribbon Store Puregold Commonwealth, Luzon for Sharetreats.

We are still at Modified Enhanced Community Quarantine at NCR plus and movement of people is only for essential purposes.

I tried redeeming today since I need to buy groceries, apparently, the crew who is about to leave the Red Ribbon store at around 3:10pm told me that they are offline. So I went to Mcdo and Chowking at Bedrock Luzon and there is no issue on redeeming today. I went back to Jollibee Puregold Luzon, same location, and they said the device is offline earlier and I can only redeem limited items but after awhile they told me that I can redeem everything.

I went back to Redribbon at Puregold Luzon and they still say that it is offline while there is no issue on redeeming vouchers for grocery items at Puregold via sharetreats. My husband went back at Red Ribbon to retry if the device is reconnected. He asked the crew to try since we do not have issue on other store but the crew insist that "it's only them who have an offline device".

I hope for your urgent feedback. You may contact me at [protected]

Thank you.

Raquel Dagarag

The oreo cake 8x12 tastes like it sit in fridge open for a week. The best served date is until 11th of this month April 2021. I bought this from Central Mall Molino via GrabFood. I called up the Metro Manila hotline number of Red Ribbon Bakeshop, because I was informed provincial branches do not have customer representative. The customer service rep said someone will call me up and assist me in no less than 1-2 days since I called, but to no avail, I received nothing. I want refund, please.

I have a complaint about this certain staff sa citymall sa sorsogon named 'reyna'. Umpisa pa lang, I already told her to just check my voucher, kung valid pa ba. Then suddenly, I just received a text saying 'thank you for using your egift at red ribbon' sabe ko hindi ko pa gagamitin ang gift certificate kase para sa birthday sana yon this coming april 17. Ang gusto ko lang ay magpareserve ng cake! Sabe nya no reservations daw pero ginamit pa din yung voucher ko!
This is unacceptable. I need to be compensated about this! I need you to give me back the 500 peso voucher!

To Red Ribbon Pedro Gil Brach sobrang nakakainis kasi ung discount coupon na 100 pesos off d magamit dahil aga aga nyong offline ganun ba talaga un? Pag offline ang nag aadjust ay customer talaga kaya nga po kami bumili ng card to earn points and the same time magamit din ang discount coupon pero dahil sa offline nyo d namin magamit wala din pala kwenta ang hp card at coupon namin ayoko nlang ma badtrip kanina dahil 70th bday ng lola ko. D nman siguro na mali makuha namin ung dapat na discount namin pero wala man lang ginawang action branch nyo to fix ung hp terminal nyo kelan kaya mababago ang system nyong laging offline nakakawalang gana lang lagi kasing ganyan. Kung alam kong magiging display lang pala to sana pala d nlang ako bumili neto haizt

Hi po! Pwede pa po bang mapalitan yung gift check ko. I kept it para gamitin this April sa birthday ng anak ko. When I checked may expiry pala (Dec 30, 2020). As fas as I know po kasi may batas na po na walang expiry ang mga GC. Pls help po. It's worth 3900 pesos po. Salamat po 🙏

Your adds are to offensive to all magicians by calling them boring and teaching kids violence its not fair to make an advertisement that may offend other business please make an official statement apologize to all magician community...
Thanks my partner is a full time magician
Ryan abanes biay...

Hi Good Morning,

Relay ko lang un ugali nun staff niya name JULIE, @ Red Ribbon Shaw Manadaluyong. Feb 12, 2021 dapat sa isang bakeshop ang bibili since 9am pa daw un open dumiretso na lang kame sa Red Ribbon. Pagdating dun akala ko open na kase 8 naman na at may naunang pumasok na LALAMOVE rider so expected ko OPEN na. Aba tiningnan ako sabe sabe sarado pa raw sila (rude ang pagkakasabe kase wala man lang po). Then nag ask ako what time ba? sumagot na naman "maya maya" asking lang naman ganun ba dapat sumagot ang isang tao. ang dame nangangailangan ng trabaho siya na merun pero napakabastos.

I found a debri in my cake.

I bought this Mamon at SM Molino Red Ribbon branch. I checked the expiry or Consume Before Date and it shows 24January 2021 but while Im eating this piece, it has black molds already. What we can do about this? Please ensure the safety of your consumers everytime. I have a kid whose eating this food and Im very disappointed about this. Reach me out at shannen.[protected]@gmail.com or I would appreciate if you will call me. Here's my number, [protected].

I would like to inform you the cake slice I bought in SM Cebu Branch. Cake Slices are having molds already and its expiration date was today January 23 and tomorrow January 24. I always bought your product but just today I was really disappointed that it was not reach its expiration date yet but it's having a mold already. Hoping for immediate response and action about this concern. Thank you very much.

Bumili ako sa redribbon waltermart nasugbu dahil birthday ng anak ko pero mukhang nakabreak ang manager at crew that so hindi ko sila inaabal pero hindi ko inaasahan na iaassist ako ng manager roon. Kaya naman gusto ko lang icommend ang staff ng Red Ribbon Waltermart Nasugbu dahil sa ganda ng kanilang service especially ang kanilang manager na kahit kumakain tumatayo to assists their customer. Sana lahat ng stores ganito, kasi nakakagana bumili pag ganito ang service. Sana makarating sa kanila ang aking pagbibigay feedback.

Hi, I ordered a mango cake the day before. I went to pick it up around 12:30pm today and it was suppose to be ready at 11:30. When I got there the name wasn't on it and I had to wait a few minutes for them to put it on. The lady told me not to shake it but I have to drive home. When I got home the name was unreadable and it was all over the cake so you can't read any words or even a letter. Hopefully next time the cake should be ready and when it gets picked up the customer should be in and out.

I had an online transaction via messenger of red ribbon philippines. I choosed a round cake and payed the product through online payment - pay maya. They had a hard time reaching me on the number I provided since I wrote a wrong contact details. I was waiting for the rider to arrive for four hours until I decided to send a text message to the shop that caters my order. And the product wasn't delivered to me. They said they already cancelled it but they are not refunding it.