Red Ribbon Bakeshop
Reviews and Complaints

I ordered a chocolate mousse cake regular. When I was about to finish the cake I saw a paper inside the cake. I keep reporting on the website but there's a problem

To whom it may concern,

I bought a triple chocolate roll cake (Full) in your Malibay branch by Edsa on 10/05/2020 at around 9AM and had Grab deliver it to my doorstep. The expiration date on the box stated best consumed before 10/08/2020. My wife tasted something funky the moment she ate it but when I ate it, it seemed fine.

We placed the cake in the refrigerator right after eating it and opened it again later that night and only then it tasted like rubber or plastic but I ate it anyway. Next morning or today 10/06/2020 I opened the cake to give my daughter some because she was asking for it and found mold in the cake.

Key note is that my daughter at a lot of this cake and the expiration date stating 10/08/2020. I tend to stray from posting in social media and I would just like for your team to take action on this because this is the safety of my 3 year old daughter especially during times like these I would not like her to be sick.

It made my stomach sick last night and had to release bowel movement but other than that I'm fine. My daughter has release bowel movement twice this morning but she does not seem sick.

Please get back to me the soonest and appreciate your prompt response.

Should you have any questions, please let me know.

Kind regards,
Francis

Dear Red Ribbon Management,

Good day,

I Raffy, will file a complain in your staff. I went today at Red Ribbon located Puregold, Kalentong. I want to give a feedback regarding the behavior of your lady cashier.

Around 11:30am - 11:45am, I went to red ribbon to buy some 2 cinnamon bread. After I get the cinnamon placed at the rack not that far from the cashier area, I hand it over to cashier lady. Conversation below follows;

Cashier: Php 72 po.

Me: (Hand Over may payment, which is Php500).

Cashier: Wala po kayong small bill?

Me: (Checking my wallet and Showing much larger bill) Sorry Ma'am, wala po Php1000 na po sunod.

Cashier: She got irritated (Seeing on her eyes and gesture)

But I just ignore it because probably "It is my fault" because I am having a Php500 bill and buying just only "2 cinnamon bread".

Cashier: She packed the cinnamons and believe or not she hand it over to me by just throwing the bread, not in a forcefull way but NOT in right manner.

This time, I confront her by saying;

Me: Galit kaba? Bakit mo binato ung bread? Dahil wala kang panukli ibabato mo na? Ganyan ka ba sa lahat ng walang barya?

Cashier: (Shock) Hindi po. Napalakas lang po ung bigay ko. (Admitting what she OBVIUOSLY did but didn't say sorry)

Me: Hindi na. Akin na yan Php500 ko, hindi na ko bibili! Bastos ka!

Returning the Cinnamon the way she gave it to me.

I know Red Ribbon giving a great training and a thorough orientation with your employees before they on board in your branches and this is not your fault but letting this kind of behavior in your company will make a mess in the name of Red Ribbon.

I will still patronize your products but will never tolerate this kind of behavior.

My husband bought cake today may 10, 2020 because its mothers day. He waited for 4hours on the line to buy that cake for me. He didnt expect that this is the cake that was almost liquified because I guess all the cakes were not properly stored in chiller. They just put it inside the store without properly handling them. My husband and I was very disappointed because that cake is supposed to be the symbol of this celebration but they [censored]ed up.

Hi good evening!

I just want to share my feedback regarding the cake that I've purchased via grab food order earlier today, April 26, 2020 at 1:54 pm. Specifically, I ordered 1
8x8 Red Ribbon Dedication Cake. Upon opening and slicing the cake at around 8 pm, I've noticed that it was quite different, not even swallowable. The cake is very dry but the consume before date written is on May 01, 2020. Also, there seemed to be 2 layers in it and those layers were obviously separate. It was not the moist cake that I've expected.in addition to that, the cardboard-like where the cake was placed seemed to be dirty and not new. Note that after receiving the cake, it was immediately refrigerated. Attached here are the photos of the actual cake that came in today. It was from Espinosa Goodfood Inc., LG SM City Bacoor Habay II Cavite.

I would appreciate your kind response regarding this matter. Thank you.

Red ribbon. Nag message ako sa messenger page nyo. At wala pang action.

Regarding ito sa nabili ko na mamon pack of 5pcs sa red ribbon cogeo branch.

Date purchased: april 21, 2020
Date expiration: april 24, 2020

- icconsumed sana nmin ng april 23, 2020 pero upon checking may black spots at amag ang lahat ng mamon na nabili ko.

Make an action with this red ribbon.

Muntik ng makain ng bata yung mamon na may amag. Di man lng napakinabangan ung bnili na mamon at nasayang lang pera namin. Npakaimportante ng pera sa panahon ngaun may crisis tapos nsayang lng dahil sa mamon na may amag.

Make an action with this red ribbon. Andami ng complaints about sa product nyo na may molds (amag)

Consumer: princess bayrante / [protected] / bayrante. [protected]@gmail.com

Good day, its actually my 2nd time receiving this kind of Mamon, I really love red ribbon product but I'm dissapointed to receive a mamon that has a fungi again. I didnt took a photo when I have experience receiving mamon with fungi but this is the second time and you must be aware of this kind of issue. I purchased is in Market Market branch same with the first purchased. Please so some action regarding this matter or else I'll post it on social media. Please contact me to this email, [protected]@gmail.com

hi maam/sir good afternoon report ko lang po ang isang employee niyo name: rejie rea cause hes using my picture sa social media (facebook) sa red ribbon po siya nag wowork supervisor po siya and training na po siya for manager. gusto ko lang po sana gawan niyo ng aksiyon yung ginagawa niyang paninira.
may mga evidence po ako na nagpapatunay na siya po yun. mismong gf niya po nagsabi.
salamat.

I buy 2 roll of triple chocolate last dec 30 night but I found out on dec 31 while I'm preparing for new year that there is a molds but sad to say.we pay for coresponding amount how come it happens it's only one day I also punt in refrigerator.i always buy to naic Cavite store kindly do actions for this my complaint because I always buy cake on.thank you.

Hi just want to say something.. I buy tiramisu cake @redribbon evergotesco commonwealth branch at around 6:00-6:30pm.. Im not familiar with the tiramisu flavor so I desided na yun yung bilin para maiba nmn but before I buy it I ask the staff (girl) kung meron syang touch of coffe or tea something like that kasi bawal samin pero sinabi nya "wala po mam pure chocolate po yung ginamit dyan" so binayaran ko na..
Den after our dinner mga bata kasi yung unang kumaen kaya ndi nmn npansin kung may lasa nga bang gnon.. Den after that my brother inlaw nkaka 1 spoon plng sya n notice n nya n parang may lasa nga ng coffe so we desided to search bout the tiramisu of red ribbon.. Den we find out n meron nga.. Nakakalungkot lng kasi wala nmng pwedeng kumain non samin and at the same time nkakahiya kasi aq yung may dala non.. Maybe I have mistake kasi ndi aq nag search bago ko binili.. But I ask ur staff so akala ko alam nya.. They must be more knowledgeable about what they are selling

Kindly advise your staffs in Red Ribbon Manna Mall La Union to provide customers service at all times. Excellent customer service creates LOYAL CUSTOMERS. Providing such starts with a genuine desire to delight your customers, apparently your staffs doesn't have the skills unfortunately.
I will never buy in this outlet again because of my bad buying experience. THEY NEVER ENTERTAINED ME. All of your staffs were too busy into their computer, doing the pre closing stuffs. Mall Trading hours ends at 8:00PM, but they're closing too early. The worst thing they said to me is that, they cannot sell to me anymore because it's 7:00PM and advise me to go to another branch in the city proper!
Customers are the lifeblood of any business, without it the business will eventually die.. I will still buy your products but definitely not in this outlet anymore. I will not recommend this to my friends and family as well..

The manager told me that they can give multiple discounts to 2 holders of either both Senior Citizens or both PWD. They cant give multiple discounts to 1 Senior Citizen and 1 PWD card holder. They even told me that I can avail of the discount if I will buy another product where my PWD ID can be used for. This is truly frustrating that they did not allow a PWD and a Senior Citizen to avail of the discounts. This incident defeats the purpose of giving equal opportunity for Seniors and PWDs to enjoy the benefits mandated by the government to marginalized people like us.

Good am po! I would like to call your attention regarding your Branch Manager at Reb Ribbon Aguinaldo Branch at Dasmarinas, Cavite with phone number 0464542713... I am Dr. Genevieve R. Villela, a Obstetrician-Gynecologist from De La Salle University Medical Center... I called the branch around 10:30am, Sunday sept 8, 2019... I wanted to order certain cakes and slices... Upon introducing myself I asked who I was speaking to and he refused to tell me and asked me why I was asking... of course it's to properly addressed him... He spoke to me sarcastically and told him to stop speaking that way... I told him that I have been previously ordering to this branch and for him to stop being sarcastic... I told him that I have dealt with previous managers and no problems have previously occurred... maybe he found me "makulit" so he decided to be sarcastic... after much discussions on what I'm supposed to order with me getting irritated with him too, he decided to say to me "ikaw ang Bastos hayop ka!" Then he put down the phone... at first pa Lang it was like he didn't want me to order thru phone kasi irritated na siya when our conversation started... if he found me probably demanding and makulit well I guess WalA siya magagawa because I'm the customer... but I never spoke to him disrespectfully... it was him that spoke aggressively, sarcastically and disrespectfully... remember the Customer is always right! For a manager to speak that way to a customer is outright OFFENSIVE, UNACCEPTABLE, outrageously RUDE and blatantly IMPOLITE and IRREVERENT! I do not believe that your company would be well represented by this kind of a staff - even holding a Position as Store Manager... no matter what type of customer you have they are not suppose to speak to us that way... I hope proper actions be done to him since he will bring much havoc and "Malas" to your company... I hope this message would be given action...

My mom bought a chocolate dedication cake at red ribbon-jumbo jenra dau. Before her order she asked the staff in charge if she can acquire the 20% discount senior entitlement. The staff personnel of red ribbon told her she can get it, he didn't tell her that they have a cap on the amount of sales discount she will get, unfortunately when she's already at the cashier counter she was surprised on the amount she's about to pay. From the amount of cake of p775 they only deducted sales, senior citizen p200 less vat so the total amount of the discount she got is on p35.71. I have already called their attention and call the customer service, but they didn't give me a clear answer, what they told me is to wait for the manager to explain it to me. So sad its supposed to be just a fast transaction : (