Red Ribbon Bakeshop
Reviews and Complaints

As said sa display nila 100 discount daw of 100 off ang rainbow dedication cake nila. So, I ordered thinking na ung nasa display na cake nila is kagaya ng size na ibibigay saken pero mali! maliit pala. Ang akin lang sana sinabi saken na for display lang yung size edi sana umorder ako ng mas malaki na size. Tapos Dun sa dedication letter I wrote Duño Fam. Napakalinaw pero ang nilagay is Durio Fam.

Sinabi ko to dun sa cashier sabi ko "Naku! enye (ñ) po yun, Duño. Pero tinitigan lang ako at ibinalot na agad ang cake. Nakaka dismaya ang branch na yun. Never again bibili sa branch na yun.

Please get attention of LYRA CAMUNGOL. She giving me bad experience as a customer. Every time na may celebration kami laging kay RR ang takbo namin. As part of celebration lagi kaming masayang papunta sa RR pero nakakasira ng mood yung binibigay na customer service ng staff niyo na yan. Actually two times niya ng ginagawa samin yon. Laging nakasimangot at padabog mag benta. January 14 yung first experience namin with her pero inisip ko na lang na baka pagod lang pero sobrang nakaka disappoint na sa pangalawang pag kakataon ganon parin yung service na binibigay niya. Sobrang nakakanginig ng laman. Sana maaksyunan niyo yung ganitong problema. Sobrang nakakainit ng ulo imbis na happy happy kami dahil may occasion nakakasira ng mood yung ugali.

October 12, 2023

Time 12:30 pm

Place: Red Ribbon Pagadian

Please kindly discipline or remove the staffs named Normina, adee and other 3 staffs. 1 female and 2 males. The poorest costumer service i had encountered. They are bullied. I asked nicely the cashier to change my coin for a reason that some drivers will not accept it. They all gas light me and laugh at me.

Goodeve po , Gusto ko magcomplain regarding sa staff nyo sa gmall talamban area, Experience ko pagbili ko dyan hindi nagbibigay ng receipt, Kaya tinanong ko yung staff saan ang receipt nito ang sagot niya manual lang daw po muna, Ang sabi ko bawal yan boss hindi ka magbigay ng receipt kahit nagmanual kapa, Pag sabi ko dali2x sya napagbigay agad, Nasaisip ko ilan na kaya bumili dyan sa red ribbon sa gmall talamban na hindi niya nabigyan ng receipt , Concern ko lang nito , Hirap po ganyan baka hindi ma punch ng staff nyo maging pera pa agad , Concern Citizen po ito, Thanks

I was already in line in SM Lipa Branch 9/21/2023; ~7:30-8:00pm about to order when the manager herself, took the mocha roll from the chiller/refrigerator. There was no one else who has ordered as the previous customers before us left already. BUT the manager in the store took the mocha cake and just blurted out "akin na to" without consideration to our order.

I would like to make a complain with the crew named MIKE at the branch in SAN BARTOLOME NOVALICHES. I have a very bad experience with his customer service and even gave us a rude attitude. It is 10 am in the morning and I know it is not yet half of your shift, you are already tired. We were just buying a cake that time and he was very furious when it comes to serving his customer and was very rude with the advice of dedication. YOU KNOW in customer service, we customer will not understand if they don't want to do what we don't want. MIKE should have make us understand not giving us very rude attitude. When he did the dedication on the cake, it was very ugly ang terrible with no asking if it is ok or not. if there's any other shops that was open by that time, I WOULDN'T EVEN BUY IN THIS SHOP!

Around 3pm Aug. 31 in Pioneer Center Pasig :

- I bought pack of mamon in RedRiibbon stores.

- I give my senior citizen card for a discount but store rep told me "di na sila nagdidiscount sa item na binibili ko, selected items na lang daw ang inaaply nila for the sr discount.

- I was supprised because I'm regularly buying this item with sr discount.

- I told them food ito bakit di mo iaaply discount baka mareport kayo dyan.

- Store rep told me, okay lang sir nasa batas naman yan.

- I dont want to debate further coz I'm in a hurry, just paid the item undiscounted.

Please help enlighthen if the item I bought is not covered by Sr. Citizen discount..

Presence of baking soda/flour. Not fully baked.

While eating for breakfast at 9:00am at the office I noticed that there is something off with the taste. And as i inspected the mamon, i saw that this product is not fully baked since there was presence of a lot of flour/baking powder. This was bought at central mall red ribbon branch at Binan City Laguna.

I bought a cake worth P450 at about 750pm. SI#[protected]. I gave my P1000 to your staff while i fill up the dedication. To my surprise i was given a changed of P50 when i handed over the dedication stub. I told the cashier i gave P1000 she said it is P500 only. I insisted but to no avail. When me and my husband inquired about the transaction prior to my purchase, the amount transacted was P1000 and changed of more than P500. I asked this because while i am filling up the dedication stub there is another customer that came and was also serve by your staff and actually finished ahead of me even though i was ahead in the line. It is hard to argue with your employee but one thing i noticed is that the 2 of them are serving customers at the same time and both of them are also acting as cashier. To my mind it is highly possible that a switch in money paid happened because the two also served as cashier. The name of the staff is Lynlyn Capampangan and Baby Joy Montales. Place is at WalterMart Sucat Paranaque. There was no cctv in your area. I hope you will pay attention to my complaint.

Ordered through the red ribbon delivery website; ETA of the cake is May 13 at 7pm to avoid delays and because I didn't want to join in the busy-ness of the Mother's Day Celebration. I was waiting for and tracking my order but it was not showing any progress. I even contacted the number provided and left a message to follow up since I have an appointment I needed to attend to but to no avail. Tried to reach their fb page and even the delivery hotline, still nada. Mother's Day came and still no updates and response from follow-ups. I had to go to the specified branch to inquire what happened and all I was given was a lame excuse that their system won't be easily notified since IT WAS AN ADVANCE ORDER. Correct me if I'm wrong, isn't the purpose of advance orders for the customers to not have to deal with the hassle and for the branch to be able to prepare beforehand? To add insult to injury, I would have to wait for 3 days for the refund and no resolutions on the end of the branch. Worse customer service and system.

Hi good day

My friend and I ordered a rainbow cake and the cake that was given was from the display , at first I insist of getting a cake from the display since I felt like the taste is not good as what is in the fridge. The cashier lady gave us the cake that was in the display without asking me if we like a displayed cake or not, I dont even know if they still stock inside heir fridge. Meaning she meant to give us the display one. Now we tasted the cake and it taste like [censored] today was my friend borthday and she ruined it. Pls trained your cashier or crew not to give a display cake just pls!

Our Boy went to Red Ribbon Retiro Branch at around 3:52 the staff said that they dont give a discount as per their policy for senior citizen. Today is his birthday and this is the first time we encounter this kind of situation. Hoping if you could give as a reason behind this scenario and if ever be able to get the senior citizen discount as well.

Please see attached senior id and receipt of the store.

Red ribbon Sumulong highway marikina city

February 28.2023

Around 5:30-6:00pm

Complaining about the service i experience in Red ribbon Sumulong highway Marikina clCity

I ordered 8x12 rectangular cake Chocolate flavor

Nagpasulat ako sa cake ng...

"Thank you and Congratulations for having geared up and putting your A-Game On in 2022, GW Kabarkadas!"

And parang doubted yung crew and manager kung magkakasya ok gets ko naman medyu mahaba kasi Pero yan kasi talaga ang need ilagay sa dedication cake and then sabi ni Ms. Jessica the Store Manager on Duty Di daw pwede sub-standard na daw siguro kasi masyadong mahaba and then nagpakita ako ng picture from.other store sabi ko bat naman sa ibang red ribbon branch nagawa nila napagkasya nila and then she response "Saang branch yun ?" And then sinabi ko kung saan branch and then sagot niya sakin is

"sa kanila yun ibang branch kami" tama ba na ganun dapat ang sagot ng manager sa Guest niya ? And sabi ko Anu magagawa ko yan ang Binigay ng main office Ng Brand namin na need ipalagay sa cake Then sumagot pa siya ng "Anong Sinasabi mo ?" Pasugod kung saan ako nakatayo Very disappointed talaga ako sa attitude Ng branch Manager na But in the and nagawa naman nung crew ng maayos and Napagkasya naman niya .

Wala lang talaga siya sigurong tiwala sa Crew niya

I order online, I paid through gcash and di ko nakuha sa store ung order ko dahil hindi daw makita sa system ng red ribbon? Anong klasing system mayroon sa online? At bakit di makuha akita sa system, I hope mabigyan ng solusyon at mabalik sa akin ung paym ko

I bought black forest cake yesterdy (november 13) at sm fairview on 8pm and ang binigay nila is expired na, yung icing bumubula na and yung cake is basa basa narin, not like what ordinary cake I bought and also the box indicated consumed at november 19 but the cake sira na. Yung sister ko and ang pamangkin ko na 5yrs old sumakit ang tyan mula kagabi until now, and my mother and I are also stomache. Pls response asap thank you

I bought a voucher from share treats for my convenience, so I don't have to bring cash. I followed the instructions and look up the participating branches, I went to RR Gaisano Lapaz Iloilo City branch as the website says they are accepting vouchers. I went there on November 12, 2022 around 3:45, I was told that they are not accepting vouchers. This was supposed to be a birthday present and I got rejected and felt discriminated. Why would you put your branch as a participating store when you are not actively participating to the said program. It was a waste of time and effort going there, hence the approach of the clerk has some shade of discrimination.

Branch: Red Ribbon Tutuban Mall ordered thru grab delivery

Date and Time: Oct.02,2022 17:43 pm

Description:

I've order Brazo De Mercedes thru grab delivery,and it says in the description

1xBrazo De Mercedes half amounting to 426 pesos plus 49 delivery charge total is 475.How come that the cake was delivered was so small?Ive checked your website and the cake amounting to 426 should be delivered to us in full size not the small one. they description and amount differs from the cake delivered to me.Ive already report this to grab and to you fb website but no avail.to response.That was my brothers birthday and it was so dissapointing .

Red Ribbon at Pinellas Park, Florida did not accept my 10% discount coupon because their register is down today September 10,2022. The Black Guy is very rude said that’s not their problem. I spent $ 37.44 at Jollibee to get my 10% discount at Red Ribbon that I spent $47.15. Red Ribbon Pinellas Park should give my credit of $ 4.71 because that’s not problem. They only accept CASH, Alberto Mendoza, 505 Sable Pointe Ave Seffner Florida 33584, [protected]. Thank you

I am maria merez,we are the existing costumers for years,,i love the taste ,the texture and evrything in red ribbon thats my favorite brand, since the birthday of my daughter is coming so i decided to make a surprise for her,i want to order online ,july 15,2022 at 6;30 philippine time i was order a chocolate dedication cake 8/12 through food panda in gaisana danao mall branch it was deducted to my account but after a couple of minutes it was cancelled and my payment need to be refund since i did payment for my international account they said i need to wait 30 to 45 days back to my account.So its okay..

Anthen i checked another branch in city mall danao i saw its available so i ordered and again it was deducted to my int.Account and use to check the app in food panda it is preparing then the day come's delivery date and time july 17 9;45, same day and almost same time it was cancelled. It was very disappointed and disgusted,they should inform me earlier that it is not available so that i can find another way, very bad service and hurtful my surprise was turn into sorrow.

Okay so here is the story. My sister ordered through their Official Facebook page, 2 Triple Chocolate Roll (Full Size) for the Father's Day Celebration last Sunday, June 19, 2022. Moreover, she was able to pay for it through GCash, and the page's messenger reflected that she already paid for it. The order made was meant for a pick-up, wherein the store needed us to provide the code sent to her. Unfortunately, no code was sent from the Red Ribbon, so they were not able to get the paid cake that they ordered.

Sunday night, I'm try to message the official page, but only the bot answers me and it is so irritating. I repeat on messaging it everyday, but no staff representative answer me. Furthermore, the bot keep saying that I should call their hotline. I tried. But only the operator answers, then beep. Sometimes, it says that it is not in-service. Moreover, I tried to contact them through their email, but only bot answers me.

I don't know where to complain about this, since at any means that they have are all useless. It has been a week, but no response, no action. It was supposed to be for the Father's Day celebration, but the cake is still no where to be found. What we want now is a refund for the payment made.

If you know someone who is working at Red Ribbon Bakeshop kindly tap on them, and tell them how fvcked up their customer service as well as their online system.

Thank you and God bless!