Redbox review: overcharging 22

I know what you mean! i just called to check my bank account, and im negative! i just came home to see why and redbox charged our card twice for a movie that was never vended, due to technical problems with the box itself, then i was charged last night when i used a promo code. i had less than 2 bucks in the bank yesterday (yeah yeah, im poor. what can i say), but if i use a promo code i should not be charged, right? well because of the $3 total i should not have been billed for, they put me negative $40! and right at this very moment i am trying to get through to customer support and it says its busy. their billing system is all messed up. its bs.

I have vowed to boycott Redbox. I rented a movie, and returned it the next day before the deadline (9pm in our area). 3 days later I get an email stating I kept the movie for 4 days and was charged $4.
This was the first time I was ever able to actually reach Redbox tech support. I got a refund, which took 5 days. However, the inconvenience of never knowing if a returned movie gets checked into their system isn't a risk I want to take with my debit card. One other drawback of the system, is this: even if you want to drop off a movie, you still wait in line behind sometimes a dozen people browsing and renting movies. I've been in line 30 minutes before to return a movie. The cheap rental rate isn't worth the inconvenience.

I agreed, RedBox is shaddy! I rented 2 movies and watch it the same night. Return both the next day before 9pm, I live across the street from the store that had Redbox. No way in hell I would be late on that. I call customer service and they say I only return one of the movie and kept the other for 6 more days, that's ridiculous! That's $6+52cents tax. extra charge on my credit card. The Rep try to offer me 2 free promo code for 2 movies one night rental! That's only $2.18, they are pocketing $4.34 from the extra charge. $6.52- $2.18. I didn't take the bait so I ask to talk to someone higher! They put me on hold then return and said they give me the onetime courtesy and credit me back. We'll see if they keep their words or I'll have to take it up higher.

My mom and I rented four movies from them several weeks ago, and I did return the movies technically one day late by their 9 pm return time, however they charged my moms debit card for over 110 bucks! When we called them they said we never returned the movies at all. After I complained they finally emailed me and said they would send a technician out within ten days to confirm the movies were returned. They had the nerve to ask me "what exactly did the screen say when you returned them?" I don't know what the screen said! That was almost a month ago! Get real. My mom and I have told them we will never use them again, and no one in my family will use them now. I'm going to blockbuster online.

Redbox steals from its customers had over 65.00 in charges for 2 rentals that were out 7 days. Had to get past bank statements to realize the same charges on a monthly basis they email to verify returns but still bill weeks after returns are made. Have stopped renting from them, rather rent from store then have money stolen from my checking account.

I used to use REDBOX a lot, however now everytime I rent a movie they tend to either overcharge at the begining or delay the charges and almost always have double charged. I have spoken with their customer service department and they never, never, never, never accept responsibility, they always say they have 90 days to charge you, but since they don't provide receipts ( except via emial, which they will say the email only reflects that the movie was rented and not affect the charges...what?)...so I've had to dispute my card through Visa. The company has a great idea but either grew too fast or made a decision to operate on the fringe of honesty...I won't rent anymore movies again!...

Same thing just happened to me. Never had a problem until now, they do not accept responsibility that there could be a problem on their end, told me I returned it wrong, yes it's way too technical for a college graduate as myself to put a DVD in a slot and read on the screen that my DVD was returned successfully. They don't give you a return receipt which is what should happen, their customer support answered after being on hold for over 30 minutes and said it was a one time courtesey that they would refund the charges and I said don't worry it won't happen again because I won't use your service any longer. Hello NETFLIX here I come.

I RENTED REDBOX MOVIES FOR MY DAUGHTERS BIRTHDAY. WHICH WAS APRIL 8 TRIED TO RETURN THEM REDBOX WAS BROKEN. CALLED CUSTOMER SERVICE SAID SHE WOULD TAKE THE CHARGES OFF. DIDNT HAPPEN. TODAY WENT TO BANK TO GET MONEY AND THEY HAD TAKEN OUT 72 DOLLARS FOR THE MOVIES, SO I CALLED CUSTOMER SERVICE SPOKE WITH ROBYN AND A SUPERVISOR TODD SAID COULDN'T DO ANYTHING ABOUT IT. ITS A BIG RIP-OFF. I DISCOURAGE ANY ONE FROM USING IT.

SAME THING JUST HAPPENED TO ME. THEY TOLD ME THEY CANT GIVE ME MY MONEY BACK. I AM SO PISSED. WILL NEVER USE REDBOX AGAIN

THAT HAS NEVER HAPPENED TO BE BECAUSE IF ONE REDBOX IS BROKEN, I JUST GO AND FIND ANOTHER ONE.

I have been renting from Redbox on ocassion for over 3 months, maybe 4 DVD's total in that time. One DVD was so scratched it would not play. They did refund my nights rental. Things happen. Now I am seeing on my credit card that they charge me for nights after I returned the movie, and after the date on my Redbox account says it was returned. I asked about in the My Account section, is the "date rented" the date it was reserved online, or when the DVD is removed from the Kiosk? The representative had no idea. So what that told me is they area easily charging people for an extra night. I had to call, wait on hold for a while, argue my situation and finally got the $1.09 credit. It's just not worth it. I spent over 20 min plus cell phone minutes to save a $1? I won't say to never rent from RedBox but if you do, be very careful, check for correct billing especially for online reservations and make sure to get a receipt for the return. Geez with all the driving to the kiosk to get the DVD then driving to return it, then dealing with billing issues, plus the actual rental fee it's costing about $3 a night to rent, just pay for On Demand from cable for $5 or join netflix. I don't know.

I USED REDBOX FOR THE FIRST AND LAST TIME RECENTLY. FIRST THEY CHARGED ME WHEN I MADE A MOVIE RESERVATION ONLINE AND THEN THEY CHARGED ME AGAIN WHEN I RETURNED THE MOVIE THE NEXT DAY AND AN EXTRA DAY CHARGE WAS ADDED. I CALLED TO GET THE BILLING STRAIGHT AND I WAS TOLD I HAD TO WAIT 5 TO 7 DAYS FOR THE CORRECTION WHICH I HAVEN'T SEEN YET. I AGREE WITH THE PERSON ABOVE JUST PAY $5 FOR AN ON DEMAND MOVIE ON CABLE TV. REDBOX IS NOT WORTH THE HASSLE AND I HAVE NEVER FOUND CHEAP TO BE BETTER YOU GET WHAT YOU PAY FOR!

It is a joke... double charged by red box twice this month! And they don't note the movie billed on your credit card. Making it hard to know what you are being charged for. I am going back to Blockbusters monthly 10 dollar charge to rent any movie or keep any movie for the hole month... no late fee, no miss charge, no online fee, no mistakes and just 10 bucks. Here I come!

i rented two movies in november its febuary and they are still charging my card when i contacted them they said i owe them 52 bucks for two movies i returned not more than 4 days late Redbox is a scam and they have the nerve to offer me a ten dollar per disc refund if i pay them the 52 bucks seriously
dont use them

I have been renting from redbox for a while now. But everytime I look on my bank statement I am seeing where they are charging me extra fees that I don't understand-even when I return the movies on time. Charges like $3, $4, and even $5.44. And the bad part is there in no one to call directly to - to talk to about your current charges or anything, that I know of. I am going to keep renting from redbox but I am going to get a pay as you go debit card from Wal-Mart and put the money on the card when I get ready to get a movie from them. That way they will not have any way to access my actual accounts and put me in the negative like they have been doing. The company is a ripe off.

I found this page when researching multiple Redbox charges happening on my debit/credit card. I rented two DVDs online today, the card was charged immediately, and I could not pick up the DVDs when the Redbox unit was not working. I was given two free credits. So, I go and use the "free" rental credits at another Redbox unit, and my card is STILL charged full price for the rentals. I know the charges will eventually be re-credited once the initial authorization expires, but this could put some peoples' accounts overdrawn. (It used to be that just a $1.00 authorization charge would be applied.)

I have also noticed before that a rental would be reserved online with the card being charged immediately, only to be re-charged again upon return, even if it's not late. Once again, the initial authorization will expire and be put back into the account, but this also could lead to overdraft.

After reading this page, it reminded me of months ago when my mother went to return one of my movies, and 21 days later I am charged about $27 for the movie and $32 for going overdraft in my account. We initially thought that the DVD must have popped back out and was stolen (and I fussed my mom and she paid me back what I lost, feeling the guilt), but now I'm not certain of this due to the above comments. Redbox should at least send a courtesy email out to customers when a movie is five or seven days past due to make sure the customer(s) know that the movie still registers as not having been returned, but I suppose that they don't do this so that they can get the maximum amount of money for their "cheap" service that they can get. (All I can think is, thank goodness that they don't charge $100 like video rental stores used to charge when a movie was never returned at all.)

You Guys are stupid.. Ever heard of Pre-authorization. And go and check the statements, I bet you wont see those charges now.

I rented 5 movies from redbox. They were returned the very next day. Yesterday I got an email from them saying that the movies were never returned and I was billed $125.00. They said that after 21 days, the movie is yours for $25. I called customer service, told them there was an error and that the movies had, in fact been returned. I got NO WHERE! The lady said that my debit card would be charged, they would continue to process the transaction once a week until they got their money. I had to go to the bank, cancel my debit card and file a complaint. What a rip off! Since then I am hearing so many similar stories. One lady hadn't rented in 6 months and got a bogus charge of $75!

Redbox just overcharged me 14.00 for 2 movies I had for only 4-5 hrs and refuses to accept responsibility saying I did not return them for several days! Impossible as me and my kids watched and directly returned as we are one block from a Jewel/Osco could emailing the main office help?

76.00 on my credit card wth ?..this is the second time I've been ripped off from this company. This is getting to be a constant problem. I'm done .Class action should be started enough is enough .Ive read all of the complaints. Something should be done. My blood pressure can't take it anymore.

My husband is currently dealing with this as well. This is unlegal for them to do.

Redbox automation dvd charge me 89 dollars for 2 dvds that was two weeks late instead of charging me the proper rental fee for those nights I want my money back