Reliance Home Comfort
Reviews and Complaints

I have been having issues with the venting pipe on the rental HWT (HOT WATER TANK) for about 2 weeks now...there have been multiple visits to the site 146-4975 Southampton Dr, Mississauga, ON, L5M 8C9. There always some sort of excuse that the issue needs someone else to come & look at things or the appointment gets cancelled and postponed. What is going on? This is the worst customer service I have experienced in all my life. I am paying your rental charges on time & I have a HWT that does not work as the venting pipe is damaged. This is an absolute scam! Kindly call me back at the earliest so that his issue can be resolved.

Frank Farhad Tarapor
[protected]
[protected].

We booked repair Air-conditioner on Jun 26, 10 AM-2 PM, on Jun 27, 10 AM- 2 PM, 1 PM-5 PM, on Saturday Jun 29 2019 from 1-5 PM, again on July 8, 2019 10AM-2PM, we waiting and call over 20 times, no body to show out even call back, on July8 2:20 PM we have called case manager Amy, she told us to waiting for ladder, this health facility was 86F inside, how long have to waiting for? please to contact us at [protected]

I had a furnace put in from you guys in the winter and since there was to much snow they were not able to run/hook up the existing AC unit. I was told when the time came someone would be back to have it looked at and hooked up properly to the furnace. When calling customer service I am being told that I am not a priority customer and that no one would be coming to fix the issue. This is after waiting 7 hours for a contractor from reliance to come. It took 3 phone calls - 2 hrs of waiting on hold to be told no one was now coming. I was also told no manager was able to speak with me and that I would have I start the process again tomorrow.

SHAME ON YOU RELIANCE CUSTOMER SERVICE. To the lady I spoke to on the phone- you were rude and not helpful at all.

I have 2 babies that I now have to pack up and stay somewhere else because our house is 40 degrees.

I will be spreading the word about your poor service as well as having your water heater and furnace removed from our home.

This is actually so not right,
They scheduled me an appointment from 1-5 pm
And take my phone number to tell me when the technician is on the way and then he shows up but never called Before and apparently did not find nobody at home.

Do people supposed to miss work and wait 5 hours sitting on a couch?
Now I have to wait another 2 days without hot water. Just because the technician didn't call like he supposed to. -_

I had a part that needed to be replaced, and I called reliance for maintenance, and they sent me a very bad company called LG home comfort. They were very unprofessional, they passed the window time by 24 hours without called me or rescheduling the maintenance appointment. Eventually they fixed the part in a very unprofessional manner, and since they did, there has been water leaking for in the part that they placed. Then they placed tape over the leaking and left without informing me that there was a leaking. Then when I called reliance again to fix the leak, I told them not to send me this company anymore because the contract I pay for is towards reliance, in order to comfort me. Then they told me they can't guarantee that.

Service call I.D.:
1370698

Date of service:
Wednesday, June 5, 2019 7:43 PM EST

Resolution:
CGI
The technician never showed up never called.
Called customers service their answer was that they got a e mail from the technician that no one was home.
I had to make another app.
I feel that the matter was handled very poorly, my 4 hours of waiting did not matter.

I am the POA for my elderly father who thought he was buying a furnace from you and that he would get free maintenance and no charge to fix it if it wasn't working if he agreed to pay for it monthly for it for 7 years.
He has had to move out of his home and we are in the process of selling his home. I have contacted your offices twice and been unable to get my questions answered satisfactorily.
The only information that was provided was that he has a rental contract and I could buy out his 7 year old furnace for almost $4000. This is more than the cost of a new furnace! Considering the payments made over the last 7 years to date to Reliance Home Comfort total more than $7500 he has already paid you for this furnace twice.
I have been promised I would be called by a manger (escalations) within 24 hours. Of course it's been well over 24 hours and still no response. I want to talk to someone who has the authority to provide me the information I need and to terminate this supposed contract my father made.
If I do not hear from you by noon Tuesday May 21, I will stop payment on his account until I do hear from you.
Thank you Brenda Lomore [protected]

Reliance was notified on March 7, 2019, of intent to return tank and cancel the service. Reliance acknowledged on March 7, 2019 and provided return authorization #[protected]. The tank was returned on March 18, 2019. Reliance refuses to cancel the account and continues to withdraw monthly payments. They have been contacted several times. The only answer they are giving is that they are conducting "an internal investigation". I tried putting a stop payment at the bank, but Reliance changed the amount of the withdrawal. I am contacting the police to have them charged with bank fraud.

I've sold my house in 2017 and I've received a zero balance from Reliance as I've paid off and closed my account with them .
Now after more than two years I've received an email saying that I owe them a bit over $100 for some plumbing work .
The payable supervisor/manager was extremely rude as I was explaining her my issue .
How come nobody contacted me for more than 2 yrs about the outstanding balance, no phone calls or emails except the emails that I've received about a month ago ?
It's not the amount that they want me to pay -which I've paid btw-that's frustrating me but the principle and the poor customer service and lack of professionalism proven by the manager that I've talked to .

Please make sure Sean O'Brien see this.

I just spent over an hour on the phone to do a 5 min job. I was then cutoff and took another 20 mins getting to the appropriate office only to find out there was nothing they could/would do.

I had two tasks this morning;

1) I am the owner of a building and one of my tenants died 3 weeks ago. The next of kin asked that I change the account to my name.
2) Determine weather to buy out the unit or continue renting.

Neither of these two events was satisfactorily accomplished. Representatives attitudes were not in line with industry standards.

You have a very dissatisfied customer!

If I hear nothing from Sean I will escalate this to Mr Li

The technicians are like marketing guys and try to persuade you to buy their deceiving furnace plans. They don't care about the customer at all. The guy tried to sell me their furnace rental plan for almost one hour. When I asked him to give me some time to think he tried to deceive me by remembering my family. Avoid such unprofessional company that only cares about it's benefits not the customers.

I've been renting this water heater from them since 2007. Starting September of last year the thing started giving us issues. Had first service guy out and he was completely unprofessional and cursed me out in front of my kids because I have a kitty litter box in the basement (and an elderly cat that doesn't always use it) nothing to do with the water heater i would think but he said it stopped working because of that. Funny- I've had cats longer than that water heater and never had a problem before! Get through to customer support and they tell me they will send another tech. Because the last guy never even fixed it. They send him out he is in and out in under 10 mins. The water heater breaks down again a week later. Another tech. Accuses us of "fiddling with the vacation setting". We don't touch the water heater. He fixes something else. Bit of a jerk and condescending. Also complained about the cats and said they could have done something to the water heater. No kitty litter in that room anymore- and there's a door. Nothing has touched that water heater. Breaks down again a week later. Call customer support and lose my crap. The manager suggests it be replaced as it is over 10 years old. Finally I think- I'm going to get somewhere. Service technican comes out- takes a look at the water heater- fixes some element in it- decides that the water heater doesn't need to be replaced without consulting me. I complain- he says it's fine. And leaves. That was fall 2018. Here we are five months later and 9 calls in to customer service- constantly being told I need to pay the balance in full before they would send another technican. I don't believe i should be paying for how many months this thing wasn't working. No notes made of previous calls until I escalate this to a supervisor, nothing done as the service department is closed and told I had to call back. Took the time to call today as I was home sick. Spent HOURS on the phone getting transferred around. Spoke to someone at Customer Resolutions named Wendy. The best they could do is they are sending another technician out to "check" if it needs replaced. Shopping with other companies today and getting this piece of crap out of my house... and never dealing with Reliance again. For anything.

I had a plumber attend my home and he was very professional and tended to our issue Team Member #3735. While on the phone with him he advised that I may be able to receive the 10% discount for signing up for the price with protection enrollment (as this is what it states on your bill. I called to book an appointment for a Soft Water Tank and Reverse Osmosis Filtration system and at that time spoke with Arwin. I explained that I had plumbing work done and he too explained that all he could offer me was the 10% discount. He did not provide me with a confirmation number and after calling today I was advised that this was a miscommunication and that I would not be receiving the 10% discount as the work had already been done? This make no sense as prior to the work being done I was advised of it and again on the phone. I do want to sign up for the plumbing protection plan as with furnace and air conditioner however and dissatisfied with the call centers lack of follow up and customer care. I understand that you do not do protection plan contracts, however perhaps if you did you would have happier customers, if the plumbing work has been done would it not be better to sign someone up to a year or two year contract to offset up front plumbing costs and give the customer peace of mind at the same time. I had asked yesterday to speak to a manager (who was in a meeting) however Atisa did not return my call nor did Arwin the origin person to whom I spoke.

I find reliance very willing to deal with customers when trying to sell something but the service after the fact is lacking when not connected to a protection plan.

Please have someone reach out to me that is willing to discuss this matter further.

I am reevaluating my furnace and air conditioning installation pricing. I am concerned with the over inflated price of the furnace and air conditioner. The deal at first was made out to look like a great deal with all the government grants and all. But the whole system was over inflated by thousands compared to a reputable company that could of done the job for half the price or less. They claim they included the servicing in the price. But no one has ever contacted me to have the furnace serviced. Which will not need anything for a long time. I have had my water valve replaced due an excessive leak on the floor which flooded my whole downstairs, but no compensation was given for that. I am disappointed in the fact that I am going to pay rent on an over inflated furnace and air conditioner until it is paid off. If decide to sell my home, this have to be negotiated with the buy as they would have to take over the payments or a reduced on the price of the house. I would of had majority of the job paid off if I had of gone with someone else. Let me you thoughts as I don't believe I am the only one that has complained about this. I would see price more realistic to what the actual job costs. Not over inflating price to the consumer because they are receiving a government grant.

Thanks

John

I am receiving phone calls from some assglo business [protected]. For one thing, I don't have a contract with them. For another I have never had a contract with reliance to whit. I am a human, endowed with legs having no fixed address. I am the executive administrator of bowen daneliak with the family name given: bowen-leask: daneliak. If you would like to send prove or evidence of any claim I require that a contract with my signature be presented. You can send it to my email: bowen. [protected]@gmail.com, or send it to a mailing address I sometimes use submitted below. I do not consent to you commerce without proof of contract. If reliance wishes to continue making frivolous claims I reserve the right to seek remedy.

Reliance installed a high-efficiency gas hot water tank in my home in 2015. The original install was sloppy, the technician showed up late on a work night, rushed through the job, kind of cut a lot of corners, didn't secure any piping, put the venting in in an awkward, sloppy, half-assed way, and was gone. Within a short period of time we noticed the tank wouldn't deliver much hot water (no where near the last tank, despite being the same size gallon-wise) . We called, they sent a technician out, he cited it was our pressure/temperature balancing tap in the bathroom, that the problem was in our heads, then left. Feeling stuck, we endured. Then the shoddy piping began to leak (leaving a large stain on a chest freezer. The young technician came out, I showed him the loose piping, he advised that I "shouldn't be jerking around with the piping causing it to move." I explained to the inept 'repairman' that I hadn't been jerking with it, every time the dishwasher called for water, the pipe would move causing a thump heard throughout the house. He advised he would 'put in for a replacement' then left. 2 weeks later, again, after calling an unreliable Reliance, they showed up to repair the leak and told me they would be charging me for the repair. Uh, no. Not at all. They fixed it and left. This week, calling 3X and getting the run around, 45 minutes on hold, they told me they would call me back at my number. They called a different number. Had to call them back. Another hour on hold. Finally transferred to their customer service division who told me they would send out to have the tank replaced. I asked what they were going to do for all this crap, she said a credit for a hundred bucks, take it or leave it. I'm leaving it. A local company with an excellent reputation, Encore Mechanical, will take the tank out, return it to Reliance, and install their own at the same monthly cost. Done. Bye Reliance. We're done.

rental furnace and stop providing heating yesterday and i started noticed the incident around 11pm Jan 20th so the furnace could have stopped working couple hours earlier. outside temperature has been around -23 Celsius degree since 48hours ago! called the service and got answered after 20mins calling wait and i was told earliest time window for technician to come is next morning 7-11am ! seriously, I have to suffer 12 hours no heating under extreme cold weather.

I'm being charged for buyout of a hot water tank, in a house that I sold backin 2010 ! At the time of closing, I followed their "move out service" and it was confirmed that all was done correctly. Yesterday, I spoke to Reliance and the agent confirmed that I correctly closed my account in the right manner, and at the right time (Aug 2010 for August 31, 2010 house closing). Their records prove this. Now I'm being hounded by two collection agencies and one lawyer (who won't respond to my emails). This harassment regarding this old house commenced in 2018 - - about 8 years after I sold the house and closed out my rental agreement in Aug 2010. I have exhausted my conversations with customer service agents at Reliance and AffGlo- and I am asking that the Reliance Ombudsman Or Senior Vice President meet with me on this. Thank you. Robin Searle [protected]. [protected]@hotmail.com

Called Friday 9 am reporting my water heater was leaking. Earliest time is Sat.
1st technician arrives 9am Saturday. Changes a valve, and made holes in the bottom of the tank to allow the accumulated water to drain. A Total of 15 minutes and he is gone. He asked that I monitor the fix.
5 hrs later the water hasn't stopped. I called and reported. I was told a more experienced technician is needed to evaluate the leaking tank before a tank is changed. New appointment is Sunday. 1- 6 pm I agree to be here on Sunday. On Sunday at 2 pm I called to ensure a tech was coming. I was assured help was on the way. I was told the company coming to my house was called "Saturn" It won't be Reliance. I guess they are a 3rd party contractor. ( so a more experienced technician is a 3rd party contractor. I find this very interesting reliance techs. are not experienced ) At 5 pm I was called and told they are not coming tonight. I am now pushed to 8am Monday morning. Meanwhile water has now seeped under the basement vinyl floor tiles. If I had Friday service this wouldn't have happened. Monday morning the tech will be under pressure to complete a Friday job. What a mess. Take down that statement " We're not comfortable until you are" because it simply not true.
signed,
Still waiting for service ( 3 days later)