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CB Car Dealers Renault absolutely shocking customer care from the renault centurion branch in south africa.
Renault

Renault review: absolutely shocking customer care from the renault centurion branch in south africa.

D
Author of the review
3:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

"Check Auto Gearbox Fault" This Saga has been going on from January 14th and the branch could not figure out what the issue was unit the 5th February. That too was a misdiagnosis. eventually the issue was found to be the control unit for the Gearbox. It was said the part will take 3 weeks to a month to be shipped form France.

The shocking part is that the vehicle is under warranty, yet from the 14th January, I have had no courtesy vehicle up to to now. I have complained to many different people to no avail. I have email reference as well with dates highlighting my plight.

As a mechanical engineer, this poor service experienced from Renault has made me decide to never buy another Renault again and advise as many people as I can to do the same due to the poor after sales and my horrendous experience with the brand.

Regards

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  1. Renault Contacts

  2. Renault phone numbers
    +33 176 840 404
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    43%
    Confidence score
    France
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    50%
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    Germany
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    71%
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    Ireland
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    33%
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    33%
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    20%
    Confidence score
    Mexico
    More phone numbers
  3. Renault emails
  4. Renault address
    13-15 quai Le Gallo, Boulogne-Billancourt, 92513, France
  5. Renault social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Renault Category
Renault is ranked 15 among 1391 companies in the Car Dealers category
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