Renault
Reviews and Complaints

Dear groupe renault,

My name's edson ferreira de carvalho neto and I bought a captur 1.6, flex, three months ago. This car was supposed to be brand new. 0km, because I bought it brand new, 0km. However, in less than 3 months I have already gone to the company's garage 4 times to solve problems with the car. The car presents a different problem evey single month. I've tried reaching the customer service of renault brasil. But they didn't help. I registered my complaint and the only thing they did was notifying the dealer and my car still presents malfunctioning. There´s a tube, pipe or something like that leaking water inside of the car. The carpet in front of the passenger seat is wet and with a lot of mold. I complaint and the customer service did nothing. Besides that, I have already had to solve different problems with the car: eletrical problems, gas tank sensor problems, problems with the accessories I bought, problems with the car roof... I paid a lot of money in a car that I expected would be top of line, however unfortunately what I bought was a piece of junk. I'll have to take the company and dealer in brazil to court to claim my rights and ask for a new car and for justice. Because everytime I go to the garage to leave the car, I spend money once they never fix the car within short time. I have to go home without my car, because the car goes to the garage and has to stay there while some workers try to fix the problem and some time after I pick up my car, another problem shows up! I'm tired of this. Besides having a captur, I also have a clio and I bought my captur because I liked the renault brand. However, what I have been going through is unnaceptable. I made many complaints about my problems and the neither the dealer nor the customer service of renault brasil did anything, even though my car is 3 months old and is within the 3 year warranty.

I cannot accept that I bought a original 0km captur and had so many problems within a so short period of time.

I cannot accept the way they treat my car and do not solve the
Problems.

The gps does not work. There is a pipe leaking inside the car.

I really hope this message reaches the responsible people, because if the groupe renault wants to make the difference in the world market, custommer should be their first priority. And having branches, dealers and customer services like the ones in brazil, the company will never be synonym of excellence.

The dealer's address is rod.gov. Mário covas, 135 - planalto de carapina, serra - es, [protected]

Hope you can help me change my opinion of the brand and group.

Sincerely,
Edson ferreira de carvalho neto

I bought a used Renault captur a, but this car was sold with all lies on the net, on the net it says car has bout +-19500 km but when picking up car it has bout 25000 km
2 reserve camera it says it has but when get nothing, is this how yourll sell cars with all lies i, my reverse lights got water in it now I must wait for warranty to approve it before it gets fixed up, my hand rest does not lock when lifted up, my back 1 seat belt does not lock, I have been told that it will fix up but week and week going and nothing is done, is this the how urll sell cars with lies now how do I trust Renault because things are sold with lies
I need this all fixed up in my car asap and I want my deck changed as well as I told azaraa before there a line on my deck, I was told it comes like that,
If this all is not fixed up
My reserve camera
My reserve lights
My hand rest
My seat belt
Then please take ur car back maybe other bands are much better
When selling something sell it with you heart and not with a lies
Please can I have this all sorted asap please as im really not happy at all

Thanks
Aslam
[protected]

To / Renault
After Greetings..

I am writing an email to complain about the problem I have faced since buying my car, the Chassis No ( JE192788 ),
and the motor number ( 414213 ), and the Car model 2018 .
There was a damaged speaker and I repaired it, then I found that the car's fuse produces a vibration and a loud sound, and When I went to the Renault dealership for maintenance, they told me they would fix the problem aftar month, so I waited a month and they repaired it, but then I discovered another malfunction appear in the microphone. I returned back to them and they repaired the microphone, but after a few days the microphone was damaged as it was and it got worse. I was very upset because I travelled more than once to fix my car because My residence is about 450 km away from Renault's agency, and till now I did not get any benefit and it took me more than five times to travel . And for your information I 've been driving a lot of cars but this is the first time I've had a problem like the one that happened to me with Renault, unfortunately the choice of Renault was a very bad choice for me.. Now as the problems have not been resolved The car always produces unwarranted sounds and The microphone does not work, I am asking for a financial compensation for this loss, or I will upload my Problem on social media sites . 

Please respond to my email quickly as you can.

Thank you.

By/ Abdelrahman Elnakib

Our just bought CAPTUR 2.0 was identified as having electric problem. The car is at the Renault's dealership since 5 days now and we are waiting for a reserve car since then. Our local dealership is trying a lot to help but the Renault's office which we call using a toll free number is very very rude and not helpful at all. I called them to recheck the case, as we have a person with medical conditions that makes the car a life saving need, and the simply told me this are the Renault's rules and hang the call. They simply did not try to help, did not listen did not assist at all. The department do not work on weekends which means we will only get a car on the 8th day. Seriously? Even I'm thinking about sending the case to the government consumers court as this is very disrespectful with the clients. When we bought the car we were told that a extra car will assist us anytime if our car had issue. My car was bought in January, is waiting for parts since 5 days and no car has been released yet, also when we call Renault's service to check they act very rudely and close the call on the clients.

Good day,
The engine of my car is stopping work for several times while driving on the road which is very dangerous and not save for me and my family. My car still under warranty. The problem that the service center here in Dammam, Saudi Arabia is not dealing with the problem seriously and can't found why the engine is powering off. Last time my car fixed in almost 1 month few months ago, now my car engine stopped working today while driving. My car is almost new milage 33700 km only .

Renault south Africa. Cannot fix my radio, after breaking it trying doing a software upgrade. They ordered a new one waiting almost for 2 months and now the new radio comes and they tell me the new radio is faulty and must wait another 2 months. I complained to customers service in south Africa, but they cant help me. I am desperate and feel very frustrated. It seems no one cares or can help me. Please help. I loved renault and has been driving renault since 2004 and has never driven another make. My email is d.[protected]@gmail.com.

At the time I got the car insurance from your authorized service center. Then the Employ of your authorized service center had said. You will get a claim on 0%. Other Problems When I went to the car claim. So what are they asking for 30% extra? You have been requested. You solve my problem. I have not got good response.
You cheat with the customer. Since last 10 days, I have been calling your customer care. Those people are not even giving responses. My phone has been disconnected on the hold and disconnected the phone.

I am very frustrated at the moment, I called Renault Tableview in Cape town this morning and I was promised a callback which I never received.
Poor service and not respecting their customers, how busy are they not to call me till now.
My car is making a funny noise im assuming is the exhaust because I recognize the sound. I have been having endless exhaust issues and I am tired and irritated. Can I get proper service for the car that I pay every month. The Renault Kwid I bought because I loved the car however I am regretting that decision.

I bought a Renault Kwid in 2017 in the month of May, within the first few months, the breaks starting making "funny" noises, OK fine, went back to the dealer, who then told me i should book it in for a service, all i was told that, i will get that sound from the break from time to time, i mean, how am i driving a brand new car and within the first few months its already giving problems, how embarrassing whenever i have to stop at the stop sign or traffic lights for that matter. later i discovered whenever i drive over a speed bump, my back windows goes slightly down, so whenever i am, i need to make sure my windows are always up especially when it rains because if i don't, my seats are wet, and not to forget my boot, how many times do i need to bang my boot so hard to actually get it close, i've complaint about this to Renault. as a first time buyer i am not impressed with this car at all, and i would definitely not recommend this car to anyone.

#RecalltheRenualtKwid

I bought an all new Renault Duster, H3 (VIN VF1HJD204KA513638) on February 27, through a 5-yr car loan. On March 21, 2019, on my way home I was informed by my colleagues at work that my car left a big spot of oil where it was parked, so I made sure to park in a dry spot in my building garage to inspect it the next day. The next day I found another oil spot and we contacted Renault Egypt, who sent an engineer the next day and had the car moved on a tow-truck to their Abu-Rawash facility.

Last Monday, Renault advised that after changing the oil filter, the car still leaked and they had to report the issue to Groupe Renault for further instructions. They gave me a very old Megan 2008 which was in an extremely bad shape as it rattled while I drove it, not to mention it had a missing seat belt (the one I would use to tie my daughter's car seat) and the driver's seat belt would get stuck upon use. I didn't feel safe driving it home so I asked my husband to pick up my daughter from daycare and he returned the car to Renault, who up until today failed to provide me with a temporary car similar to the tier of the one I bought from them, but they offered to cover my Uber expenses, which is my right by law. However, it is worth mentioning that transporting via Uber is inconvenient since I have 3 children and I carry around at least 3 bags in addition to mine and a car seat for my infant girl; all that is hard to carry down my building and back with every Uber ride!

On last Wednesday, March 26, Renault Abu Rawash Service Manager contact my husband saying that the car had a faulty oil gasket and that they were willing to change it; however, my husband said he wanted to change the entire car since we were not sure how the engine might have been affected by the lack of oil (the oil gasket was empty when the engineer inspected it). Renault said they would get back to Groupe Renault, but they recommended that we settle the issue at that and "win the agency on our side" and that the Consumer Protection Agency stipulated a replacement of the car within 14 if it had a manufacturing defect, WHICH IS A FALLACY because the law states that as a consumer I have the right to a brand new replacement car within 30 days. They also argued that the process of replacement would entail a lot of paper work since the car was paid for through a car loan, something that felt more like they were using a complicated situation to their benefit.

By that time Groupe Renault had gotten back to Renault and gave them approval to change the engine if it would make us happy; something to which we reluctantly agreed, but we demanded an extended warranty for the entire car from 3 to 5 years just to make sure that the change of engine will not have a toll on the rest of the car in any way. Renault Egypt started bargaining, and that was it for us. Not only did they start thinking for a compensation for our serious scare and our trouble, NO, they were bargaining our basic right to a new car and our basic right to rebuilt our trust in the brand!

First of all the car mileage is only 600 km, and I had it for less than a month. I paid over 350, 000 EGP between its retail price, loan expenses, mandatory insurance fees and registration fees. that brand new car broke with a serious manufacturing defect that could have led to it burning with my family and my self in it. We were lucky found out about all that despite that the car showed no indication or alarm on its dashboard, but the idea that my safety and my family's was compromised begs the question of the safety measures Groupe Renault takes into consideration when making that vehicle. Not to mention that the way that Renault is handling the matter begs to question their understanding of how serious such a defect is. Yes, they were decent and polite, but they were bargaining my basic rights as a consumer whose safety was compromised by their vehicle instead of going an extra mile and offering a proper compensation for ruining my joy with a new car and stressing me out for the entire week and God knows how much longer.

I don't understand the point of wearing me down like that when the law is on my side, when Renault itself has already acknowledged the issue as a manufacturing defect. Yes, politeness is very much appreciated, but it is also expected and it does not suffice instead of my right to a replacement car or a complete refund for all of my expenses plus compensation. I expect a proper feedback on that matter urgently before I take further steps through the proper legal channels.

Good day
I bought my second Renault sander stepway in 2016 September. I had the first stepway that was manufactured and never had any problems with it. Now I see the paint on my bonnet are peeling. I took my car to Renault service centre where the service advisor took photos and she forwarded it to some panel beaters they work with. The service advisor then came back to me and said that they gave a report stating that the paint is peeling because of bird poo. Now my 1st problem I have with this is...the car is not yet 3years old, the bird has pooped on the door on the roof but the paint does not come off. I think this was just a bad paint job to begin with. I am very very disappointed in Renault for telling me this. I cannot accept this seeing that this is my second new Reanault I bought. please advise.

Poor Service and inadequate customer support. Customer support is a mere call center and all complaints are forwarded to the only service center in the city (faridabad). Decentralised service and no control over service centers. Clutch is hard then even Fortuner and that too once replaced under warranty. Last service bill cost Rs.67000/- in less than 5 years. This 4 times the cost with its peers. Tyres changed though old one in good shape, noise in vehicle couldn't diagnose. Thrice vehicle sent for resolution.

Dear Sir / Madam,
I am writing to you to raise an issue about: Cars
The issue that I have experienced was: Dons/Renault greetings, thank you write the problem I have and I hope it is solved as soon as possible. I own Renault Fluence model 2016, I have bought in October the year 2015 and moved now 46, 000 km only. On the way last Friday stood the car suddenly and do not want to move no matter what dost on gas pedal, Supercars car winch to Renault Service Center, and there they told me that the problem in the gears (gear box) knowing that I'm doing all my savings in Renault Service Center, and the car moved only 46, 000 km and is Out of warranty of 3 months only. And I couldn't afford it new gear box. I hope you solve this problem in proportion with the name and reputation of this prestigious company (Renault). And I want to mention that I'm an old client for Renault and I'm a fan of Renault cars, the first car I buy is the Renault Clio years 2006 and Renault Megane year 2007 then Fluence year 2013 and finally, Renault Fluence year 2016. And yours faithfully,
It occurred on: 22/02/2019
This meant that Psychologically affected by this situation where the first time gets me from this position, as it affected my personal life.
I couldn't afford it new gear box. I hope you solve this problem in proportion with the name and reputation of this prestigious company (Renault)
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Ayman Mohamed

Dears,
I bought my third renault car through your agent in Egypt (EIM)
It's Megane 4 HB
I bought it at june 2018 according to car specifications and options given to me in a brochure by the cimpany sales man
I paid the down payment to receive the car
When I received the car there was a missing option such as
*Tinted glass *not available
Auto dimming mirror *not available
Noting that I confirmed with the sales man before buying the car that these options are available and not fake and he confirmed that

*After 15 minutes of receiving the car I discovered that there is a damaged small part in driver door Textiles, I returned back to the company and showed it to the sales man and he said we will do our best to solve this issue, but you have to make a complaint through call center 16202
I already did that with no response till date
This is totally unrespectful to your client and i'm very upset and regret to buy the car with this kind of service and Deceiving clients

Trust of your understanding and assistance

According to the Egyptian government agreement that all customs fees are to be removed from all European imported cars from the beginning of 2019, we have bought a duster second edition in January 2019 after assurance from the dealer and from EIM that there is no price change even after the removal of the customs with the price of 334000 EGP owever by the End of Jan they have put a new price list in action writing on their facebook page that this new price list is because of the customs removal and the price has droped 16000, we called them and asked for a refund since we have also bought in January, but they first said sure you will be refunded we are just seeing how, however now they are stating that they have decided that there will be no refund which is not fair as they are now doing multi million ads all over the city about the new price and yet refusing refunding us. (all calls with them are recorded at their call center)
My email is :marina.[protected]@gmail.com

I called call center to ask them that i want to install a GPS tracker and they told me it's ok to do that but i have to install it in the renault service center in order to keep the car warranty. I already went to the center but they told me that they do not install such a tracking system and refused to install it. It supposed that I'm dealing with the same company and both the call center and the service have the same regulations and all of that after i already bought and paid for the tracker about 1500 pounds

I bought the stepway plus last year in May. The mileage is +- 8500 and still under warranty.

The car has been giving me a starter problem since from the 21st of January 2019. It was towed to Kokstad Renault and it stayed there for 2 full weks. I fetched the car on the 5th of February and there was a lady by name of Nthabi Shabalala, she was also there to her stepway plus which had the starter problem like mine and it was there for the second for the same problem. The workshop manager confirmed that this starter problem is a factory fault. I drove the car for 3 days because on the 8th of the same month the problem started again. On the 11th of February the car was towed to Kokstad Renault again and it is still there.

My complaint is : I bought the car to take me to my work place and for business purposes. I've been a pedestrian for 3 weeks and few days. It's almost a month. My small business has lost a lot since from 21st of January. Its difficult for me to access my work place and to move from point a to point b. I'm paying for something that is not useful to me.

The workshop manager had promised to give me a courtesy car but he is now beating around the bush. What surprises is Miss Shabalala was given a courtesy car. Why not me? Yesterday she phoned telling me that her car is not starting again. This is happening for the 3rd time now.

It clear that the stepway plus has a serious starter problem and once the warranty expires we will be stuck with the Renault problem and we will popping out money from our pockets to fix the non-fixable problem.

I've been driving the 2013 Stepway for 5 years and it didn't not give me any problems. I would like Renault to give me another car. I would like to go back to stepway. It seems that I made a terrible mistake by choosing a stepway plus. This plus is giving me nightmares. It is not reliable at all. I will be scared to drive long distances because of its unreliability.

Please help me with a new car.

My name is Ethel Nthunya and my contact is [protected]

Hi
I purchased a new Captur from The Glen Renault in Feb 2018. They financed a 1.2T and gave me a 0.9T, and wont take responsibility for this, I believe intentional "error".
Three options were offered by the DP but they are do not benefit me in any way - purely to the advantage of Renault. George Stegmann is offering an interest payment of R2500 but the interest calculated from Standard Bank was R48009 as at end Jan 2019, increasing daily. interest is calculated over the term of the loan and not the number of instalments paid.
After sales service and customer care are non existent. They will not even recognize the interest calculation done by Standard Bank!
Logged a Twitter a complaint and they sent me full circle straight to the Customer Care that could not assist me last year.
What happened to ethics and fair business practice?
My short term is incorrect, company petrol card issued incorrectly and the financing, yet there is no urgency.
Does customer care assist if a franchise is purchased from Renault, or does responsibility and accountability cease to exist ?

I bought a Renault Kwid dinamique on the 1st of October and my manual did not have important useful information which would habe been recorded about my vehicle, the like of Radio code, model, chassis number, engine no, key no, date of delivery, battery information, tyres information, etc. Now I am stuck I need the Authentication Key for the screen they are telling me that I need to go to the dealer they cannot give me telephonically, I then phone another branch which I think is the head office they said they do not have network to can check it for me I should phone the following morning, I the beg them to keep on checking the network and phone me back, they never did. I have spent the whole day with a car which have a radio and navigation but not useful.

Sorry for sending this to you, it is not a complaint but a last resort. I need to respray some damage to my car and cannot find a number anywhere on the vehicle to tell me the correct colour! I am hoping with the information below you may be able to supply me with this.

VIN NO. VF1BMRF0533320964
MEAGANE 1.5 EXPRESSION DIESEL
REG. NO. WF05 AFU

Thanking you in anticipation
S.Hawthorne

e-mail [protected]@YAHOO.CO.UK