Renault
Reviews and Complaints

I have tried to get Renault to change my brakes since December 2019! I was told that I cannot change my brakes before the time despite the fact that I pay for a maintenance and service plan! So, should I drive with my brakes skreeching and drive metal to metal? Is this how you value your customers? I sent my car in to Renault today, it came back untouched with bad brakes and your excuse is you waiting for authorization! I was told there is dust in my calipres, now I am told that there is under 3mm left on my brakes, so what is the real story here? how can it take this long to get authorization for a service that a customer is paying for? Had I known this would be the type of service I will be getting I would never have purchased a Renault! I called customer service, they hardly listened to me, I was then transferred to liquid capital and they then transferred me back to customer service who again refused to listen to my problem or complaint! I am being transferred from pillar to post and I still have no answer from Renault! Well done, "great" service and very "happy" customer! You expect a female driver, with kids in the car to drive with no brakes on a car that she is paying and still you have no sympathy! I am truly very unhappy with the extremely poor level of service I have had from Renault!

i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car.
but in the duty papers that i receive from your agent in Egypt was 115193
i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one .
please i need you to contact me urgent by phone +2 [protected]
as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car
i always trust in Renault and i am sure that you will contact me back with the correct info.
also i need to know urgent from you what i suppose to do if they replace the original engine with another one
email : [protected]@msa.eun.eg

Your new ad should not be broadcast during day time hours. Lesbian kisses are unacceptable and disrespectful to family and children! Its obvious Renault are only doing it to attract gay customer market. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. Disgusting low ball marketing.i

Worst car ever - No value for money

I purchased the car in late March, 2019 from one dealer in Barasat, near Kolkata, India. The car has very few things on the better side. It does have a trendy look and a seemingly robust body. The body is actually quite brittle because even a small touch can ruffle the exterior part of the car. I recently met with an accident that had actually ripped apart the front left side of the car, including the front left door. The funniest part of the accident was that the vehicle which had hit my Renault Kwid RXL was only a battery-driven rickshaw. The assessor of Bharati AXA has today given me an estimate that about Rs 48500/- (+- Rs 4000) needs to be spent to renovate the car. With regard to mileage, it is about 12 km per litre without AC. With AC the mileage can be as hilarious as 10 km per litre. The Renault Kwid spare parts are very costly. Also, Renault Finance is another problem; although the rates are negligible, the terms and conditions of the car loan are quite oblique with no respect being bestowed upon the customer. So, in a nutshell, one must not be attracted to the supposedly lower price (in fact, the car is not so cheap considering its features). The last few months experience was horrendous and hence I would not recommend anyone to purchase this car. I would also like to draw the kind attention of the French carmaker of the sheer nonsensical promises being made during its purchase.

Please do the needful and oblige.

With regards,

Rajat Banerjee,
Kolkata, India
Email address: [protected]@hotmail.com

I drive a Renault Kadjar for the past 2 and half years. In this time the car has been more or less 5 times at Renault manufacturing problems etc. At 30 000km they told me the timing chain is faulty. I waited for Renault Clearwater for about 3 months as they had no cars available for customers. They eventually got the timing chain and my car went in. My car stood there for about a month as they battled to fix it. In this time one of the technicians broke the computer box which they had to import. They gave me a car to drive in the meantime, but on holiday the rental car the provided did not want to start in Durban as I had to phone several people to get the car going. On my way home about 80km from JHB the car lost power. The Monday I took their car back to get my own. Car went in for 45 000km service got out told them the hooter does not work anymore, they had to order me a new steering wheel which is on back order from France. 1500 km after that I got warnings on the dash injectors faulty, hill assist faulty. While driving the car the heat gauge jumps into the red for about 4 - 5seconds and then goes back down again. Furthermore the car start shacking as I thought maybe air bubbles in the fuel. I told Renault the car is not right. I took it in and they said they will put it on the diagnostics machine and see what errors there are. When I took it in I barely got to the Renault garage as the car just died on me. After two days of following up they told me they cant seem to find the faults as the diagnostic machine shows only green and orange problems. But you can still drive. I said to the dealer Manager Barry Oosthuizen how can this be, I could barely make it to your garage so how is this minor faults. The car was there for a whole week and I informed Renault I want a detailed report what they found was wrong with the car what they replaced the parts, otherwise what is my guarantee that the problem was fixed. I am still waiting for the report almost a week on. When I got my car back after the week they did not even put it through the wash bay, nor took out their plastics in the car. I told the sales lady this was unacceptable. I phone earlier in the day asking if my car was ready, yes was the answer. So I still feel the car is not right as the car is 2 and half years with me what more problems are waiting in the next 2 and half years. I though maybe I can get rid of the car by selling it before more problems arise. Wow wake up call. Bought the car for R 458 000, 2 and half years on they offer me R 180 000 with full service history and the manufacturer very good condition etc etc. They told me because the car is discontinued they cant provide me more. Why the trade and retail value of the car is R 244 000 - R 277 500 they offer me R 65000 below market value because the car is discontinued? Why is this my problem in other words I am stuck with car with who knows what faults is going to come out of the woodworks in the next few months. I would actually want Renault to buy back the car for the Retail / Trade value or better just settle my car take your crap back as you are so positive in the vehicle you offer me R 65 000 below trade value. I am fed up with Renault, please help me get rid of this car as faults galore and after sales service shocking from Renault Clearwater

I am shocked and disappointed to be writing this to you today;however, I've passed by a serious accident which was due to mechanical problems that had to do with car. Supporting my words, I have a report stating that just a small hole doesn't make the car roll 4 times without even the airbag being opened. After 4 months of buying the car, the accident was done and my friend and I had some serious injuries that lead to us being at home for more than 2 months. Bearing in mind that my friend had a broken bone.I'd like to draw tour attention to this point as I believe it's my right to understand what had happened. So, I'd want a refund back as this is all your fault and I am sure you'll take whatever decision is right

I took my card for the annual service and was advised a tyre would need to be replaced. I received a video showing what needed to be done on my car, including the door seals, which they completed ignored and didn't replace at all. So I had to go back for the seals and notice the tyre that was replaced was losing pressure. On my first time going back, I advised of the problem with the tyre and nothing was done, which resulted me having to go back a second time to get the tyre fixed.
The third time was yesterday, they said the valves were replaced and the tyre had been fixed, this morning the tyre went flat again.
I called this morning to say I'm taking my car there again for the 4th time for the same problem. This is a poor job and absolutely ridiculous situation to put the customers through. I wasted all annual leaves from work to deal with this problem, I'm not getting this back or the service done properly. I'm beyond annoyed at this point and won't recommend service at this place or Renault in general.

I'm Renault Captur owner for past 4 years since it very first launched in Malaysia. But I feel very disappointed and unsatisfied with Malaysia Renault After Sales Service. I really hope Renault can look into the issues happened in Malaysia. As a principal you should come to audit how Tan Chong Motor Malaysia run the service center and what kind of standard level ! I really don't wish to comment any further with all the bad experiences I have encountered for the past 4 years... I had gave many chances and hope to see improvement but yet it end up disappointed.
I'm really sad to say the reputation of Renault in Malaysia is going to ruin if you as a principal don't take action on it.

I am facing a horrible problem with CVT transmission of my own car I purchased 5 years ago as brand new from Gulf advantage Agent in Saudi against more than 70.000 SAR at that time (full details as followings)
VIN
MODEL YEAR
Grade Fluence Full option
Since 1st day, I followed periodic maintenance schedule at Saudi service center (Khabar) with no delay nor deviation till now (ODO 80, xxx km)
Suddenly, I faced a trouble with car transmission that required to replace it per attached report with cost equal or more than car market value now with 100% liability on me since it is common fault in NISSAN-RENAULT CVT transmission that required early detect and change gear oil from 40 k to 80 k KM depending on operating conditions (normal, severe) or on interval period of time (3 years) same as other car liquids which come first !
Thanks for your help to fix my car transmission fault as good well complementary or extended warranty as being sticky to periodic maintenance at local agent so they are responsible for caring of my car advising me when necessary that not happened with unacceptable response from their side
Update: the call center called me 10 days ago and the lady said to me that the maintenance center will call me to solve the problem
Till now no response

On Wednesday 2019-10-09 at approximately 08:00 I took my car to Renault in North end Port Elizabeth I had a problem with the exhaust it had a rust on it and it was making a funny noise.. Then on Friday when I was taking my son to the bus stop I noticed that my spare wheel is not there. I went there to report on Saturday they told me that the workshop is closed. I left my details, they called me today and told me that they can't find my spare wheel and there's nothing they can do. I bought my car last year and I have never used my spare wheel. I am so disappointed with the way they treated my case its as if I lost my spare wheel. When I asked for the supervisor to go and check the CCTV she told me they don't have CCTV in their branch. My contact number is [protected] my name is Nomakhaya Blou-Kutsi

Limited liability company Himlux
The Republic of Belarus, Minsk
Dzerzhinskogo-Av., 78-123

To whom it may concern,
Dear SirMadame,
On March 30, 2017 our company (limited liability company Himlux, the Republic of Belarus, Minsk, Dzerzhinskogo-Av., 78-123) bought a fully new RenautMaster 3 from an authorized Renault dealer in the Republic of Belarus "Avtopromservice LLC" (Minsk, Mashinostroiteley-str., 9). The car was leased through Raiffeisen Leasing (Purchase and Sale Agreement No. 00260Ю dated March 28, 2017).
The car's VIN VF1MAF4SE57492925, number plate АР 1439-7.

Throughout the warranty period, maintenance programs were strictly adhered to according to the maintenance and warranty card.

After the warranty expiration at the Avtopromservice LLC (the mileage was 145, 940 km) we continued to be serviced by another Renault official representative in the Republic of Belarus "Lozange LLC" (http://renault-minsk.by/, Minsk, Dzerzhinskogo-Av., 134; contract No. 208/19 dated 24.04.2019). The car mileage at that time was 149, 654 km. We continued to comply with all deadlines for changing of oil, filters, auxiliary drive belts and serpentine belt tensioner pulleys. We replaced the coolant and brake fluid. We carried out current car repairs identified during inspections and checks, according to the recommendations of the service. We fully trusted the recommendations of the Renault official representative hoping this will extend the car maintenance-free life.

While driving on August 22, 2019, the exhaust gas error indicator illuminated on the dashboard. The car was stopped. There was no coolant in the antifreeze reservoir. The driver added coolant and the car was delivered to the service. The temperature position arrow was in the operating range. The distance to the service ("Lozange LLC") was only 1.5 km. The mileage was 173, 471 km.

After checking there was found out a leak of technical fluid in the water pump. The water pump was replaced, as well as a 4-pcs set of the alternator belt and its belt tensioner pulleys. The car was given back to our company. Nevertheless, extraneous sounds were heard during the movement, so the car was returned back to the service. Car service masters said that one of the belt tensioner pulleys had been badly clamped, but now everything was OK.

On September 3, 2019, the exhaust gas error indicator illuminated again at the mileage of 175, 782 km. The car was delivered to the service. During the inspection it was found out that the cylinder block gasket is broken and its replacement is required. This repair requires removing the engine, grinding the cylinder head and replacing the valves, replacing the mounting bolts and other spare parts, in other words, it costs much.

We would like to underline that when using the car, we fulfilled all the conditions of car operation and maintenance during the warranty and post-warranty period, nevertheless, it hasn't insured us against expensive engine repairs when the mileage was only at about 180, 000 km. We do not know what could affect the leakage of the water pump and the rupture of the cylinder head gasket. Perhaps was it necessary to replace the water pump previously and this would not have led to engine repairs? However, our company fully trusted the official repair service and strictly followed their recommendations. Therefore, the repair of almost all the engine was an unpleasant surprise for us, which we had previously hoped to avoid.

We believe that the incorrect actions of the Renault official representative in Belarus "Lozange LLC" during the first repair and its failure to comply with the official recommendations of the Renault Group for the repair have resulted in such serious damage. However, negotiations with the management of Lozange LLC regarding reimbursement by them of most of the repair cost did not lead to the desired result, since Lozange LLC does not consider itself guilty of failure to fulfill its obligations. We, in turn, believe that by following their recommendations, which must comply with the instructions of the manufacturer, we would have to avoid such an expensive repair.

Due to the fact that the negotiations have reached an impasse, we decided to write this complaint in order to ask to verify whether your repair instructions are followed correctly by the official Renault representative in our country, because we were always fully satisfied with the quality of Renault cars, but this incident with our car allows us to think that the Renault service center Losange LLC in Minsk do not fulfill its obligations for the correct post-warranty service of Renault cars. We hope that you are also interested in ensuring that the credibility of your brand is not undermined.

We are also interested whether we can continue to trust the recommendations of Lozange LLC or the post-warranty service of an official Renault representative loses all sense in connection with their incompetence and non-compliance with your recommendations.

That's why we would like to ask you to consider our complaint and establish the legitimacy of the actions of the official representative of Renault in Belarus Losange LLC, and also, if necessary, lower our costs.

Best regards,
Yuliya Anatska
The company Himlux, Minsk, Belarus
+[protected]
[protected]@gmail.com