Renault
Reviews and Complaints

![censored] Renault!
Dear Renault, I had purchased Renault Kwid on 11/12/2018, that is demo car, at your dealer Unnati vehicles pvt.ltd, Wadi, Nagpur  when I purchased that time meter reading was 19000km. and I am the first owner for my car, on purchased time Unnati vehicles brief me you got 2 year warranty, we have good service, hassle  free service, many more things, and I purchased Kwid. only look Renault Brand.the give me 1 service free at march. after that when I go for next service that time they told me now u r not eligible for free service. because your car already 2 year s old . if I purchased on Dec 2018 I have bill also then how u calculate my car old is 2 year. my view is my car old is 10 months only.and that is true.I want my free services at any cost legal or any other way.only for  making money ur dealer Unnati vehicles pvt ltd refuse my me for get my free services that is totally wrong. I loss my trust from Renault. this kind of service is not acceptable. give me way which door I knocked for my free service and I am ready to knocked  whatever it is.kindly help me out. 
Rajesh fate
[protected]

On 29 July 2019 I ordered, and paid for, 8x bearing kits for my vehicle. On the 8th of August 7 of the 8 kits arrived and the last main bearing kit was on "back order France" WIP24042-R122077245R.
On 11 September 2019 the last main bearing kit arrived and I personally collected from the dealer in Port Elizabeth. The mechanic informed me later that day that the main bearing kit had a big-end cap and not a main cap.
Bear in mind, during this time, I had not vehicle to drive...
All kits were returned to the dealership to confirm which it was and now another main bearing kit had to be ordered which is AGAIN on "back order France".
I phoned Renault's Customer Care number to complain that the dealership confirmed the correct part number was provided, but the wrong part was delivered.
After receiving no apology, no ETA on the part re-ordered, no courtesy vehicle and no feedback on the numerous e-mails sent to Renault SA, I am still sitting without a vehicle because of Renault's fault. The after sales service is absolutely shocking to say the least.
The last response from the Dealership was: "I understand your frustration, I have spoken to _____ and he said that we will not be giving a courtesy, have just found out that the part in question is on back order France".
"The part has been ordered, I have no Eta as yet
I don't know what do you want me to do from my side, as this is not my fault but Renault SA".
I'm in the dark, no time frame or feedback of any kind has been given and there is no escalation process to follow.

Goodday

On the 1 august 2019 my new renault duster vroke down the second time. I am driving a courtesy car for 2 months now and am done waiting. Only empty promises from renault. Im paying my installment for a car we dont have. 

If renault doesnt confirm a date that I will get my car I am phoning the ombudsman. Now my new car is standing in the sun all day! For 2 months. 

Attach find the details.

I phoned customer care today. They cant seem to be of any help because no one answers the phone

Please phone me with answers asap. 

Tanya Fourie

[protected]

[protected]

The car is fantastic, however Renault's "too bad" attitude to suddenly reducing then reinstating the length of a new car warranty is abysmal.

When I placed my purchase order for a new Megane RS vehicle (with deposit) on 16th March 2018, the factory warranty offered was 5 years.

When the new vehicle was finally delivered 7 months later in October 2018, I was informed the warranty had been reduced to the non-industry standard of 3 years.

And today I find out the warranty was bought back in line with the industry standard of 5 years, mere months after I took delivery (same build model)

Rather than simply say "we won't backdate" you should do the right thing and give the 5 year warranty I should have got in the first place.

Especially seeing that the warranty offered was 5 years when I ordered the new vehicle, in good faith.

Bad, knee jerk company decisions, that border on deception, should always be rectified.

Thieves broke the back window of our Renault Captur. Put a claim in to have it fixed. After nearly 4 weeks the glass arrives from France at Glasfit only for them to be given the wrong glass replacement. Fortunately it was an error and the wrong glass was given to Glasfit. Surely in this day and age Delivery from Europe to South Africa cannot take that long? Apparently Glasfit told me that Renault were going to call and apologise for the mixup with the 2 Different Glass replacement, a week later and I am still waiting. 2 Weeks before the Window Breaking incident our Corsa Utility was broken into and a bag was stolen which contained my spare key for the Renault Captur. After backwards and forwards I have still not been able to replace the key as it need to apparently be done in France and nobody at Renault South Africa has a clue on how this needs to be solved. This will definitely be the last time I will buy a Renault of any sort, shocking Service!

Dear Renault team,

Kindly i have a repeated issue the battery is not working for the 2nd time before ending of warranty And this egyptian customer care told that i have to go to Renault centre so this will cost me a day off of my work or i will left the car and go to use any transportation instead of my car Please i need to change the battery immediately.
Regards,

Hi,

I bought my car 2018 chassis no JT178289, since then it stopped three times and when I contacted Renault Egypt they send the technician who said : it is a battery problem and he changed the battery every time. I always wondered if it was a car problem or a battery problem Renault representative answered me it is a battery problem!

On 28/09/2019 the car stopped and was hardly moving, I have sent the car immediately to Renault - Abou Rawash branch and since then the car is in the service center.

I have talked to Engineer Mohamed Abd El Nabi and Engineer Yasser Ali. Both of them can not give me a dead time to fix this issue or to figure out what is wrong with the car initially. They keep promising dates to sort this out but till now they don't know. They said it is taking time. I have requested a report with the status of the car it was refused to be given to me.

The break down of the car in this time of the year affected my children schooling needs specially it is school season and Renault Egypt failed to give me a replacement car although I requested it. Besides, the car breaking down three times on the road (with me as a single mother and 2 little children) because of the battery problem was not a pleasant experience.

When I visited the service center a couple of days ago I found my car parking out side the work shop on street parking with tons of dust on top of it, with the windows opened and the battery and other parts of the motor unistalled and placed on the car seats (the car seats are fabric and they are absolutely ruined), I think this an act of careless and not practicing due deligence.

Kindly investigate this matter thoroughly for me. I don't have confidence in the car to be reliable any more and also I don't trust much Renault service centre at Abou Rawash because they have been doing my regular kilometers maintenance since I bought the car and they did not figure out the problem with the battery and the car earlier and they are working on it now after the complete break down.

Please look at compensating me with the highest market value of the car so I can buy a new reliable car.

Waiting for you prompt response.

Cheers!

Doua Elshafeiy
+[protected]
[protected]@hotmail.com

I bought my car last but its model 2019. I found out that my car suddenly stops and when I go to the service center - They say that its a battery problem while they check everything that might cause the battery to stop and they say that there is nothing in the car causing that and that the main reason is the battery. This happened to me four times - I changed the battery of my car 4 times in less than 1 year and a couple of months.

Now I have another problem- I found that the car stops suddenly while moving - when i went to the service center again they mentioned that the reason is fuel sensors and they need to clean it and once its cleaned - everything will be perfect! But today it stopped again same way while moving three times ! What is the safety prevention! If I am on high way and the car stops while moving! Fortunately it happens while I was about to make accidents due to the sudden stops! What if The same thing happened on high way- what would I do?!
Also I am high high committements at work- and we bring a car to make our life easier not to waste my work time calling service centers and customer services to try to help me! I waste alot of my time on this car!
So I need an explanation why in less than a year and half I need to go through this? And I am
Requesting a complete change to my car. Thank you!

Attached some papers that prove what I am saying from the official service center.

I took my vehicle for its second service yesterday. I dropped the vehicle with 15363 on the clock and upon collection the vehicle had 16384. The service center doesn't know and they promised me to look into the matter if it was of urgency as they said I would be answered by now. This branch in kimberley has been nothing but hell for me. Even the people conducting surveys come and do the survey and promises to take the matters up to their complaints department but NEVER did I receive a call or anything from them.

The managers both sides always try to cover up for their negligence and they know that they sell us especially black people all their factory fault vehicles.

The dealership in kimberley has that don't care mentality, I had a problem with the fuel consumption of which they never resolved.

I've chosen Renault based on its universal reputation and reported high rated customer service, whilst there are a lot of alternatives with lower price but I was seeking for the after sales support and good car experience.
I am frustrated from the terrible customer experience I had with your maintenance center due to the factors:

My car that only covered 18k KM reported hill start support failure, Check TPW, Check ESC, check airbag while driving last May 19.
I‘ve scheduled maintenance visit to Renault- Egypt Obour branch on the 18th of June 19.
I left the car for checking and they told me that they have done a lot of tests and even the controller upgrade step and could not identify the root cause of the problem.
Later they called me and informed me that while doing other iterations, on removing the floor leather mat, the error disappeared, as they believe that it is squeezing the cabling.
It was very strange root cause, especially that it just a leather mat on top of the fabric mat, yet on their persistence.
I asked the car interiors to remove the mat, which was a very simple operation that I attended to figure out how is it affecting the car cabling, it was a straight forward operation that don't touch the cabling at all.
At the Maintenance center, they kept the car for few days and said that the floor mat is not the root cause and they are trying again to find the root cause.
Afterwards, they called and declared that they figured out the root cause, which is a cut in the car cabling that damaged the controller unit.
They showed me the cut, it was behind the car panel, despite my confirmations that I did not do that and that the car showed errors while driving and my questions about how the car was showing errors while having a damaged controller.
They billed me for more than 10k EGP for the part cost and rejected all my appeals that it is not my fault.

My name is Eszter Horvát. I bought my Renault car four years ago in Győr (Hungary) in the Renault car saloon. Number plate is NLN009, vehicle identification number is VF1BZ0Z0H54053356.
My problem is the following:
I brought my car for service to Citroen Pásztor in Budapest (Szentmihályi út 152-154), which is an official Renault service as well. They made my necessary supervisions regularly when my car signed „service due in 30 days". They did all services which the given kms required. I never missed this supervisions because I knew that they are required for not loosing my warranty.
In May I heard strange noises in my engine so I went back to Pásztor. They said it was probably the timing chain but they couldn't give me an appointment within a month that's why I changed service and went to Renault Baumgartner (Budapest, Albertirsai út 1).
I asked Renault assistance service to transfer my car by trailer to Baumgartner as it was suggested because of the strange noise, not to make any more damage in the engine.
In Baumgartner they examined my car, said that there is no problem with my timing chain they filled my car with oil and said to bring back my car in 1000 kms to check oil level. I did it, after that they did the necessary fourth big supervision and they still didn't find problem with the timing chain.
After 2-3 weeks of this supervision in June I started to hear strange noises from the engine again and my car suddenly stopped. It was transported by trailer to Baumgartner again, where finally they discovered that the problem was my car's timing chain!
When the mechanics took apart my engine they stated that the cause of my broken car is the timing chain, it ruined several parts of the engine. They said they found some oil dirt as well but it didn't cause the break down. And this is why I am so disappointed in the decision that now I should pay more than 450.000 HUF for my car, which has warranty. I find it very unfair that the cause of the problem is a totally different thing and because of oil dirt I should pay this huge amount of money.
As I wrote I always took my car to the official service when it was required and after the second supervision at 51.251 kms nobody warned me to bring back my car to oil change at 60.000 kms, above all the car didn't sign anything! Nobody communicated towards me that the oil change wasn't a proper one they just refilled it. They didn't communicate what happened to my car and what is the next step in connection with the oil.
Firstly at Baumgartner they said on the phone that my cost would be around 400.000 HUF. A month later (because I was waiting for my complaints' reply) they said 450.000 HUF and some extra cost that they can't define because they don't know what kind of engine part they get and what parts in this engine part are. How can I be sure they are fair with me if the can't even give me a proper price quotation? I think it is very unprofessional and again lack of communication towards the customer!
The problem started in this May, now it is September and I still don't have car.
I am very disappointed in brand Renault that a four year old car can have such serious problem and I am very disappointed that they calculate huge amount of cost despite my warranty.
Please investigate my complaint and lower my cost.
Best regards,
Eszter Horvát

Dear Sir/Madam,

I am Vivek Pandian and was booked Renault Kwid 1.0 L climber in
Annamalai Motors Pvt Ltd
Cuddalore. Due to the delay in delivery of the vehicle from showroom side, I have taken Renault kwid from another nearby showroom.i have requested for refund of my booking amount (Rs 5000/-) from Cuddalore branch. No one responding there and treating a customer so badly by not picking up the call. I am waiting for my booking amount for more than 2 months.

Kindly take this as a serious issue and do the needful.i have attached the particulars and trailing mail for your reference.

Contact person name: Mr.Srinivasan, sales manager
Mr. Purushothaman, sales manager Cuddalore
Mr.Vasanth, sales executive

I have asked the hillcrest renault spare dept to give me a price for a new oil pump for my renault modus .the chap said he will back to me in 5 minutes waited 4 hours phoned again again he said he will get back to me .3 days later with 9 phone calls to him i still have got no price.once he said someone else will call me.still no one called this is giving. Renault a bad name..please can you attend to this a.s.a.p.
Regards arthur du preez...[protected]
arthurjames.[protected]@gmail.com

Dear Sir /madam
I am an owner of a Renault Megane with serial number VF1RFB00657561057, bought by an official distributor of Renault in Athens.
In the 17th of August 2019 a burglar broke the window of the right rear door in order to steal money that potentially had left in the car.
In order to repair the abovementioned damage I took the car to the central distributor of Renault in Athens with the name LION HELLAS SA. However I was informed that even though the car is a brand new version of Megane, there were no spare parts and I have to wait at least 10 days for such a simple repair.
This condition is definitely outrageous and indicates lack of professionalism by your distributor in Greece, causing to me severe problems in my work.
In case a distributor has not the ability or the funds for basic spare parts, should have no right to be a distributor.
I strongly urge to solve such problems in the future.
Otherwise please inform me, so as to replace the car with one from another firm that has the ability to provide basic repair services

Sir,   I am a faithful customer of your company Renault and using Renault duster.  Form feb 2017 I am using my vehicle and also using the facility of loan by your brand I.e Nissan renault financial services india pvt. Ltd. With all my trust and faith I have made a relation with your company for loan to buy my vehicle. Due to medical problems in my home I was unable to pay my emi to continue my good relation ship with company. As I suggest people to buy Renault cars with trust. But painfully I am.sharing my inconvenience the company i.e NISSAN RENAULT FINANCIAL SERVICES INDIA PVT.LTD forcefully repossessed my vehicle without any civil court intimation. Besides that I m ready to pay the pending emi and the overdues but form monday I.e 26th of august 2019 the company accociates are not sending me the approval mail to resolve the issue. Please do the needful as resolve this issue to release my vehicle as soon as possible. As the company Nissan and renault both Carries a reputed and trustworthy name in india and worldwide. I promised and committed that my emi will never fail and I will be never miss my emi for the payment. I wish the company will work for the favor of such reputed name and help me out. With all my Hopes and trusts to the brand Renault

Thanking you

Samar Kumar 

Ph: [protected]

ear Sirs
N. Client at Renault Setúbal (PT): 352218
We are contacting you because of a critical situation that is happening in Portugal so that they can help us solve the problem.
We delivered our Renault Twizy car (registration: 37-NX-94) on 29 April 2019 at a Renault workshop in Setúbal (address: Quinta da Varzinha Cypress Road, 2900-657 Setúbal, Portugal; telephone: [protected] 540 600; maximum: Vitor Olho Azul) and we are still unaware of the diagnosis and deadline
The reasons given over these 4 months have been at least bizarre, namely:
1. We only have one person who specializes in electric cars and so has a lot of work.
2. Renault problem solving manuals are in French so it is difficult to understand what the car problem is.
3. The new part we ordered for your car came out of order, we will have to order another one.
This situation is becoming unbearable for us as the car was used as a vehicle for an elderly couple living in isolation on a farm. As you can imagine this situation is causing high financial costs for our family, looking for alternatives, guaranteeing the safe mobility of this elderly couple through the use of uber / taxi, punctual rent a car, use of friends personal transport. and family, etc.
Although we have systematically asked the Renault de Setúbal workshop to transfer the car to another, more differentiated workshop in Lisbon, our requests have not been accepted and at this moment we no longer know what to do in this situation because we have our car totally disassembled since April!
We would like to understand with Renault International how to proceed in these dispute situations and how can we resolve this critical situation?
If we have no resolute answer to this claim we will deliver on September 1, 2019, criminal proceedings in civil court (first instance) against the Renault Office in Setúbal, in court (second instance) against Renault Portugal and in European court against Renault International.
Thank you and look forward.

My 2016 duster suddenly without any causes started juggling as if a tire is loose, and this happened exactly on the day the 3 year warranty ends (20/7/2019) and I couldn't get to the dealership on the same day, so i went a couple of days later to a certified maintenance center called French Motors and they could not identify the problem, and i had to leave as they told me there is nothing we can do, you have to go to the dealership!
So i had to book an appointment which was 3 days later . So i had to submit the car the past Thursday1/8/2019 to the dealership.
They kept it there through the whole weekend and then called me today to tell me that the front right coupling is ruined -although i never had any problems or accidents or even street bump other than the normal-
This diagnosis had to be made almost 2 weeks after it first happened which was the last day of my warranty!
I'm absolutely disappointed, the car was always maintained in the certified center by the dealership till the 70, 000 kilometers (now its 70, 800)
And then this happens.. what makes things worse is that they tell me it will cost me 13, 000 Egyptian pounds just for the spare part! Not even with the fixing fees!
I'm extremely disappointed and regretting buying a renault.

Kindly be advised to maintain quality control. I decided to purchase my first car at Renault, little did i know i would be making a terrible mistake. The services I receive is not consistent, everyone was calling me until i signed the papers and found faults with the car, then suddenly i have to constantly run after them to fix things that were supposed to be sorted out before i came to get the car. When i received the car, the fuel tank was empty, it had a chip on the windscreen, it was dirty inside, paint chip on the bonnet, the bonnet doesn't close properly, the lights are dim and to top it off i received a fine because the car wasn't roadworthy. I returned the car 3 times on the same day i received it, after discovering the issues and i told them i don't want the car but they said there's nothing they can do. Yes, it may be a second hand car but it was supposed to at least feel and smell new to me.

I have been constantly phoning and emailing the Renault dealership i bought my car from.

They hardly ever reply or sort out my problems in the end I have had to go do there 6 times to get it resolved.

All they want to do is fob you of and get rid of you, worst service I have had from car dealer would never buy Renault again nor recommend them.

Still have problems have emailed again with no success they do not even bother replying