Renault
Reviews and Complaints

Please can I have an update on the progress of my vehicle. It is a week today that the car has been towed to Renault. A claim should be registered when it comes through and logged and assessment begins with outstanding requirements being requested as and when required. I do not understand how my car is just sitting at the workshop with nothing being done on it and instead a number of outstanding requirements being requested without the claim being logged resulting in me being left without a vehicle for this long.

Further to above, we were told that starting from Friday last week on the 5th day we would be issued with a courtesy vehicle, please advise when that vehicle will be made available to me as today is the 5th day from the conversation with the manager. I have kids to fetch from school daily and need my car back urgently.

As per my knowledge the process should be clear cut… claim logged and assessed … documents requested and provided … if documents not provided claim rejected and a price provided to me to have my vehicle repaired… Claim approved (still under warranty that has been paid for) then my car fixed and given back to me…. What is the hold up?

How will I be reimbursed for the inconveniences being caused to myself and my kids while I don’t have a car? I am paying extra fees to school for aftercare. I am also paying someone to fetch and drop my kids off at home daily. All this while I am still paying an instalment on my car including the charges for the warranty cover I have.

Údvözlöm!

Balesetet szenvedetem a Renault Master fugonomal!

Összetört a Motorháztető,Az összes hűtő,Generátor,Lökharító!

És légzsák mégsem működött! Erre szeretnék választ kapni! Szerencsére szelyi sérülés nem történt,de lehetet volna nagyon baj is a légsák nem.müködése miatt..tudok fenyképeket caatolni,volt rendörségi halyszinelés is! Elöre is köszönöm válaszát!

I took my car Renault Logan to the dealer, which they said the computer box was faulty & I must pay R16.250.00 I paid them. R12.000 so that they can start with repairs. After that they told me. Report:wiring harness damaged at alternator

vehicle smoking coolant leak

suspension clunk

vehicle not recommended to be driven, headgasket and not starting due to alternator not

charging attend to non start found internal electronic failure of injection ECU

replaced and reprogrammed injection ECU ;vehicle losing coolant found coolant leak at thermostat housing lower

radiator hose, replace lower radiator hose and thermostat

housing and purge system

battery not charging, found loom harness perished and missing at alternator, repaired harness and found alternator defective! report!

found wiring tapped into fuse box. must be rectified first before alternator replacement. Of which they didn't tell me prior.

I purchased a vehicle renault triber which is always trouble me lot, lots of complaints and with 100% confidently we cant go anywhere because always it is starting truoble in the waranty period itself but no one care of us for the vehicle pickup and rectify lot of time it happens today also till now no one reached us or informed they come and picup vehicle but not came

Helo

My name is lucky,I had reported my car since day 1 I had received it that it comes without petrol,and it doesn't have jack on its package.And also the car wasn't balancing, when it moves its like it doesn't balance fine.I told one of the consultant and promise to fix it but even now he doesn't fulfill his promises, so can you please help me

[protected]@gmail.com

[protected]

Dear Renault Support Team,

I am raising my complaint to you and hope it will grant your consideration, I own a Megane car 2019, has run only for 49,000 km, I bought it in Oct 2018, about a month ago the AC started to perform low and not cooling, it was checked during my last service this week and unfortunately I was told the all the parts of the AC has to be changed of cost around of 1200 BD , in fact, the car was used in total for less than 2 years as during Corona it was not used much and it is clearly proved by the km consumed which is only 49,000.

Frankly speaking this is considered a manifacturing defect of the car as a car with the age of fewer than 4 years to have this big defect, would be expected of a car running for 10+ years not for less than 4 years with minimal use.

I am a loyal customer of Renault as this is not my first car, secondly, I always keep the service in the Renault service center.

I would appreciate your support to have it fixed under the warranty as I mentioned earlier that it is a new car and the issue was not caused due to miss use.

Thanks.

Since I bought the car and received it the Renault Maps does not work. It is now unacceptable as I have to use my phone's Google Maps. Today the 16 July 2022 in Pretoria I had to pull over just to activate Google Maps on my phone to get the right direction and in the process a car drive past and pick up a stone that hit the right rear back window and shatter the glass. The only thing that kept the window from falling out is the smash and grab. I was at Middelburg Renault on 15 July 2022 where a consultant said they must send in my vehicle because they can't resolved the problem. It could have been prevented if my maps was working on Android Car Play as I can't use it because it is not compatible

Recently as a loyal and longstanding customer of Renault brand I experienced, again a procedure of buying a new vehicle from you. I would therefore like to share some of my much deliberated views which will, I believe, benefit you and if considered, improve customer experience throughout your network of showrooms.

I have bought my first Renault vehicle over 30 years ago in U.K. It served me so well that I have decided to continue with driving Renault vehicles. By and large they served me well even though pre-sale, sale and after sale care and support was occasionally quite a patchy and inconsistent affair and didn’t always do a justice to the Renault brand and what it stands for – passion, innovation and dependability.

Over aforementioned years car industry underwent many changes. The latest episode of electric vehicle development in circumstances of a global crisis such as world-wide pandemic and war in Europe, I am sure, brings many challenges for Renault too. It is hard to exist and thrive in such circumstances regardless whether you are small or big, an individual or a company, new or old business. However crisis is an opportunity for some too. Opportunity to change, to innovate to push boundaries further, to move the whole industry and sector to a higher level of satisfaction. But only the boldest and most determined succeed in it. The rest wallow in a sea (or a puddle) of mediocrity where they do just enough to keep them afloat and satisfy but most basic needs and expectations of their clients. While the former thrive the later survive. While the first go from strength to strength the other lot enter an inevitable spiral of a gradual decline.

As a longstanding client of Renault brand let me be upfront what is on my mind.

As I currently reside in country of Serbia I have bought a brand-new Renault Arkana or what is known, as a nod to a local market specifics, Renault Conquest. I have considered a few vehicles in this sort of market segment with competitors such as Skoda, VW, KIA, Toyota and Nissan but, in the end, due to my aforementioned attachment to the brand have chosen Renault again. (I have considered Scenic, Kadjar and even Capture).

I must say at this stage the decision I have made was not because of an experience I encountered in your showrooms but rather in spite of it, unfortunately. I shall elaborate in a brief why I think so.

I am sure you’ll agree that buying a car is, for most of us ordinary people, one of the biggest purchases in our lifetime – perhaps second only to buying a house or a flat. It is a huge expenditure and commitment but also a moment of a great joy and pleasure that we used our hard-earned money for something that we need, enjoy and cherish hopefully for many years to come. It is a moment when we enjoy a fruit of our labour with the closest members of our family, process that we get together and make a choice of what we are going to share for a long while. The occasion that most frequently the whole family is involved in and every member actively participates in it.

For this to happen one has to enjoy a whole process of selection and purchase of a vehicle as well as availing oneself of aftercare service offered. Alternatively relying only on a ‘product’ itself is somewhat diminished experience which leaves one with a feeling of being disappointed, unfulfilled and even let-down. So the whole package matter, doesn’t it?

While selecting my new set of wheels I have encountered a situation of uncertain and a long delivery dates, increasing prices, very limited choice of available models – all those things that have being besetting the car industry lately. I am not here to contemplate shortage of semiconductors or bottlenecks in a global supply chain, shortage of raw materials and Ukrainian crisis. Global problems are different kind and require efforts on a global scale to solve – far beyond capabilities of individuals or even individual companies and states. So I’ll not indulge in contemplation of this sort of issues.

What I am going to highlight are issues that with a marginal increase in funding, modest amount of organisational improvement and a great deal of enthusiasm can immeasurable improve customer experience and satisfaction and as a consequence elevate status of a brand over and above its main competitors.

From the moment when I walked through that showroom door of Renault dealership network (and I visited few) it felt like I was intruding and interfering with a daily business routine. I tried few places and although level of service varied it never exceeded even the level of mediocrity. From tolerable to downright unpleasant and rude. You had to push really hard to get a full information and quite frequently the most basic queries were left unanswered.

For instance, I was never told in any showroom that the car doesn’t come with a tyre (spare tyre bought as an additional extra) change and repair equipment. Didn’t cross my mind that this could be a case or that a brand new owner of your vehicle would be allowed to go out and drive without an essential tool (by the by – is this even legal?) No wrench, no car’s jack – astonishing facts I only discovered when looking around the car’s boot. When enquired about the size of wrench I should obtain (in order to unscrew wheel nuts) I was met with ignorance and indifference. How difficult is it for a sale staff to remember (or to look it up) that for this particular model (Arkana) the needed size is 21mm? They were not even equipped/trained to look it up (citing a lack of appropriate source or literature) and all this when selling a car in excess of 30K? Is this such a thing insignificant for Renault? Your staff seems to think so since they gave an overall impression that they couldn’t be bothered with a petty things like that.

Provided car manual didn’t help either. It is cumbersome, confusing and unclear with instructions and guidance on almost any issue. I know that since a time immemorial these generic instructions/manuals were never a great forte of an accompanying car literature - being a dull affair printed on a low quality paper in a same boring format with all possible models/variants of a car squeezed in it. This way you always struggle to find out what instruction actually applies to your particular model. Luckily nowadays you have a YouTube and internet to rely on since info in a manual is quite frankly pathetic. So for unimportant thing such as stop/start system, checking tyre pressure and other diagnostic and checking tools on a car and engine you go DIY YouTube?! Specific issue in my case is the fact that manual is printed in Croatian language instead of Serbian. I have looked up an organisational structure of this region for Renault and it appears that Serbia is attached to Slovenia (as a main regional centre) via Croatia and for instance two weeks after I have bought the car I received a recall letter from Renault advising me to go to the nearest authorised service for a check-up. Trouble was the fact that letter came from Renault Croatia and at my local services in Serbia nobody knew anything about it. They asked me to forward them this letter and promised to deal with it in a few days – as soon as they find out what the issue was. Clearly, a complete breakdown in communication for whatever reason. Absolutely unacceptable.

These days when I order any stuff online (for instance 20 euro led light lamp) I receive a finely wrapped item with a clear, nicely printed manual with QR code for an additional registration and info. They even offer little additional benefits such as extended warranty and priority customer support or a piece of fine cloth to polish my item etc. Nice touch telling me that they care. Incidentally, the same material around a gear console in my 30k Renault item - and no cleaning implement in sight.

Missed opportunity to tell your customers you care. I wonder if it would break the bank to give away to your customers (and perhaps potential customers too) some merchandise with your logo on it. Stuff like t-shirts, key rings, cleaning cloth, air freshener, mugs, pens, writing pads (those of standard variety) or more imaginary ones that would leave more lasting impression such as…I don’t know, like bouquet of flowers for ladies, umbrellas, usb cables, mouse pads, floor mats, baseball caps…let’s imagine and improvise. Costs would be negligible and inconvenience of arranging it minor, so why not? Instead, all you get (upon paying up) is unceremonious key handover accompanied with a grin and off you go, on your way. Occasion to make you feel special is gone forever. Pity, because it requires nothing more than a little thoughtfulness, a smile and dedication of the staff, a little attention to the detail – to show that you really care and share a joy with your clients. What could be a lasting memory of a pleasant experience for the whole family turns out to be an overwhelming feeling of guest overstaying host’s welcoming endurance.

One time when I received extra service was on occasion when I neither desired nor asked for it. Shortly after I bought the vehicle I arranged an appointment with a Renault service to get an additional layer of security with re-wiring my OBD connector. That was sorted reasonably but when I got home I discovered that on a car registration plate holders (back and front) surrounding frames have being changed advertising the service place I just went to?! Didn’t asked for it, didn’t need it, wasn’t told about it – what is the point? What am I supposed to do? Go back and argue with them? And then go back sometimes later (when I need a genuine help and assistance) and fret that they will perform something out of malice or ‘accidentally’ do something not visible or noticeable that would jeopardise my safety and convenience – hence I did nothing.

Grin and bear sort of affair.

While I was a student in London I have worked for a firm that provided VIP transportation for sporting, cultural and other social events. Frequently we drove a new premium Renault vehicles as a part of a promotional drive and PR campaign. Back then we were trained to show to interested parties around our vehicles, hand-out some glossy brochures and handover some little memorabilia with Renault logo. What has happened since then? Notwithstanding aforementioned global problems, things I cite here are of a nature easily addressed with a minimal or no additional resources.

I’ll tell you what was the most frequently uttered sentence I have heard while interacting with Renault employees- “We are very small market and this is a new model hence – no brochure, additional info, possibility to choose specs, additional accessories…”, I could go on, but I am sure that you get the point. And I am somebody who has researched everything thoroughly and deliberated, contemplated and cogitated my choices for a while before I commenced with additional queries. What I am saying, I guess, is that I needed a very little guidance and help and got nothing from your staff. I often new a lot more than them, smiled more and offered more patience and understanding…as if they needed a helping hand!?

It is not an opinion but stating the facts when I say that a level of support and aftercare for Renault customers is outrageously low. It is also quite clear that your local network doesn’t care – and I don’t blame them. Why should they if HQ in France doesn’t? Do you or you have just momentarily ‘dropped a ball’ - so to speak?

I end here as I began this letter – I have bought another Renault in spite of my experience of ‘customer care and support’ not because of it. I bought the car because I have good experience with your vehicles, because I am a long-standing customer and because I believe that Renault still stands for technology, energy and service and that your core values haven’t disappeared overnight. Yours, over a century long tradition of providing a mobility to your clients demands better, much, much better.

You do need somebody who is going to first of all motivate, monitor, supervise, advise and guide your staff throughout, so that they can then assist your clientele. For the product itself I would give an overall mark 4 (from 1-to 5) and for a service clear 0.

I have experienced varied level of service from your competitors too – I won’t go into it in great details, suffice to say that some of them performed mediocre and some quite good actually (like Toyota i.e.). Point is that Renault deserves and can do much better and customer help and support is a chance for you to raise above a bog-standard level of service and position and differentiate yourself with a level of service and customer care at least (if you really care) above the rest at the time of a rather challenging circumstances in the auto industry.

Dear Renault team

This is to express how so frustrated the situation is when I take my car to the official maintenance center and I get the following

- had to leave my car for 5 days because the spare part wasn’t available! I had to pay hell of money on uber let alone the inconvenience because the center doesn’t have the spare part

- Not only that you wasted 4 days, but going to take my car now I found it as shown in the picture!

What kind of service and care is this from a big and global name like Renault!

I am taking this viral on all platforms and will wait for an immediate action on this

Please call me on +[protected] for further details

I am C.GNANASIGAMANI from Udumalaipettai, My Duster car was hit by a rear end and I went to the Renault service in Coimbatore Peelamedu and ordered parts of the vehicle and left with an advance of Rs.20000 at 05/04/2022 , The Renault service said parts of the vehicle had still not yet arrived, All these days I do not drive unless the parts of my vehicle have arrived. Please quickly source this spares parts, I cannot be this long without my vehicle

I would like to place a complaint towards Renault, as I have been sold a brand new van that is faulty under par and no one is willing to solve my issues and moreover they revoke my warranty.

Complaint Matter:

February 2021 I bought a brand new Renault van for work (nationwide Courier Company). In the first weeks of my purchase, the van battery went down, which was the beginning of a downhill spiral. The next issue was the radio that keeps failing and no one seems to know why, but the reality is no one can fix it, so I am left with a car radio that does work whenever it wants. 4 More calls were made to the rescue number in order to save them from the road side as the battery keeps failing as RAC records can prove that. The anti pollution lights keep coming on, to be told it is all normal upon my first service at the 24000 miles, which took place around July in the Renault Network. Second Service came on End of November 2021 try to get the Renault booking however there was no space for me, I waited another week, however I have decided no to wait any longer and went to another garage out of renault network made sure that they were VAT registered and made sure that all the parts and oils are Renault approved, I have all the proves if required.

Drove another 4 hours and the power steering wheel broke down leaving me 220 miles away from home stranded, went to fix in Stoke Renault, after a week van was ready and so I collected and went to work, on the same day a few hours later, the van ceased working, after investigation I was told that this fixing is around 10k.

Description of the Report 10k:

1 EGR VALVE

2 TURBOS

1 INTERCOLLER

1 AIR MASS

{Note:

Photos were taken of the state of the items and all of the parts were all obstructed by carbon deposits that you could fit a pencil through, so if someone can say that this was done over a period of a week is not being honest, and this is exactly what is happening. }

CONTINUE:

I have asked for the warranty and they say that is not valid as I have exceeded the mileages for the service. which was over 1k as a grace as told by the dealership.

This is unacceptable as your network couldn't fit me and now am penalised for this that is out of my hands. Leading time given by the dealership in question was 3 weeks, and was told due to staff shortages and part shortages due to COVID 19.

This is a despicable attitude from the Brand to say the least, I was sold a vehicle that is not worthy to be on the road, and now everyone is brushing off their responsibilities.

I lost 3 month off work as my job as a courier driver depends on me having a van to work.

Also for your records that it will be important is as a courier driver I do in excess of 500 miles a day, so as you can see this is not a normal van is a van that works alot and all this mileages am describing here can be shown as all the works I do is miles based and are tracked.

More recently other issues arise such as injector 3 failure, been in the garage 2 times now to resolve the issue but clearly not resolved, and keeps cropping up, Hill Start Assist keeps failing. Is this the standard expected from a Brand new RENAULT VAN?

I have complained to Renault via Phone before and I asked the case manager to elevate my complaint to someone who could revisit my case and even get a third party opinion as what I have been told is a blunt lie. To be refused that right, my case was never elevated, Service received by your case manager was appalling, I had to chase her down, never available and no updates unless I chased it, took nearly 2 weeks to call me back, is this customer service?

Am very disappointed as I was silenced and all my issues were not dealt with professionally nor in good faith.

I am currently pursuing Sales of Good Act 1979, as it is clear that this Brand cant be trusted and the equipment sold is below standards.

Am requesting a response to my email in the following 14 days.

Best Regards

Fernando Moreira

Hello i bought a renaulst captur before 3 month , after 2 weeks my radio stopped wprking , and the garaze in cyprus told me that they will change it as it was not my fault.

They even told le that they will need 2 weeks to get it as they didnt have stock

After 3 month , no radio and no contact from renault offices here in Cyprus .

Its like they dont evrnt care about it

We recently put 1 of our company vans in for service HN16 NDJ on 31/03/2022 and only recieved it back on 12/04/2022. The van initially went in for a gold service. The booking in was fine but I have several points from there that are just sub satisfactory.

. Tom the receptionist called me after the health check video was carried out by the technician, which I watched prior to the call. The technician suggests that the breaks be replaced. On the phone Tom says so your breaks are definately reccomened needing changing. I then asked if they need changing or are recommended and within the working limits. He then said the same answer. When I eventually said stop with the sales talk and give me a direct answer, his response was oh I dont no I havent seen the video. This was not on as he was practically telling me that the breaks need changing but did not actually have any confirmation himself and when confronted didnt even have the details.

. Vehicle needed extra attention as the service light was on. thats fine. however this did not get looked at until the following Tuesday. (monday and tuesday there technician was off for unforseen circumstances). I totally appreciate everyone has a private life outside of work. However the fact that they are short staffed for technicians, which they are as I saw a sign saying technicians wanted. Its not adequate. We have taken the van to the main dealership, paying a premium price to expect a premium service.

. Could not diagnose the fault with the van. Further inspection was required and it got to the point where the engineers did not no what the fault was for the light to go off and had to do trial by error. By chance they replaced the service light and it subsequently went.

. Commuincation was terrible. Most times I had to ring direct to get an update on the van even after they said they would ring first thing in the morning with an update. I would call at abtou 14:00 and they had just started working on the van.

. We went 12 days without a van mainly because you had no technicians. This has cost the company money.

. On pickup I explained to Tom that I was obviously not happy with the service and asked if it was possible to get some financial discount. He said thats not possible. I then asked to speak to the manger. He said thats not possible at the moment. I then said well then get me renaults details so I can email them. He got me a sheet with your number on that was it.

Overall there are just to many pick up points for a premium company to be getting and I would some reinbursment from the bill as the service was well below par.

In 2021 October I bought a brand new Renault Triber t woodmeat dealership . The car stopped on the way with heating challenge . We took the car to the nearest dealer which was Renault @the Glen . The time the car was there t stayed for 3 months n t home we were using public transport until the car came back because we did not know about the courtesy car option . We got the car for the second time the same thing happened , the car was towed to the Glen Renault , t was then that we were told of a courtesy car which we applied n got ,the car was fixed a new engine was inserted 2 months the line the car heated again for the 3rd time . Abe manager of Renault Woodmead asked us to have the car towed to them , it's been with them for 6 months. They called last WK wed that the car s done the only problem the battery s dying , we need to buy another battery . Also the car s in the garage s t s also faulty because they said the ignition needs to be replaced . Also the disc has expired in their car . We can't use t , we r back to square 1 using taxis n buses when we bought a new car trying to escape all these stories . They gave us the car knowing fully well that t s not roadworthy , n also the ignition needs to be replaced . I do not want this car anymore . Is there anyway that u can take t back . Any time soon l drive t back to Woodmead for the last time , a brand new car broken down 4 times in 1 yr , same problem faulty engine , now they put another engine that consumes the battery n ts my fault . Never to do business with u , never to recommend any 1 to buy to u . In fact l trend this 1 letting the world to know the kind of service that u offer .

My car broke down during a trip to Cape Town from Port Elizabeth. The car was towed to Paarden Eiland in Cape Town. They advised that the car broke down due to a faulty spark plug that cracked (which is very strange for a new car). When collecting my car I noticed that there was now a chip on my bonnet which was not there previously. I decided to contact customer care once I arrived home in Port Elizabeth. Its been 3 months since and I have not received feedback. There are numerous emails to Kabelo from customer care and I am not getting a response.

I took my car to Renault Northcliff for a repair regarding my Timing chain, my car was booked for 22/03/2022 I did however received a call at 10:00 saying they had to strip the engine to identify the problem, 27 hours later on 23/03/2022 at 14:00 I had to phone them because I have not heard anything from them. The reception lady that was quite Sarcastic told me that they were still stripping the engine and that they will tell me when they tell me. I need the quote on the Repairs but it does not seem that they have any urgency as she told me that there are cars that came in on 23/03/2022 for a service that needs 1st priority? My car was booked in before those cars how can they be more important as I am also a client?

1-The 4x4 lock has engaged twice while in "auto" yet under good conditions of traction, the condition persisted for perhaps 30 minutes and then resolved by itself. Dealer was mystified.

2- The 4x4 lock (4WD) position engages and provides traction only up until there is even slight slippage on loose surface; after a few seconds of slippage the indicator light (4WD) starts to flash and shortly thereafter the system falls back into 2WD. A 4 wheel drive system that disengages under conditions of slippage is not normal. The dealer is trying to tell me that it is normal, a protection against overheating but, what overheating can happen after only seconds?

I bought a new Renault Kiger from Renault Benoni in end of September 2021, I had my vehicle for not even a month, then it started giving me problems, I have made direct contact with Benoni, and they referred me to the closest Renault in my area, which is Brits. I then got in contact with Brits, I took my vehicle in to Brits and the first time they looked at my vehicle and said that they hope the problem is sorted. Not even 2 weeks after this, the problem started again, I then took my vehicle back to Brits again and then they said they will have to report the problem to Renault South Africa, I had correspondence from a person Kabelo Mamaila of which he "cc ed" a person Bret Pyle and Etienne van Vuuren, as this email correspondence was in end of November. After many telephone calls between myself, Benoni and Brits, I am still stuck with no results from SA Renault, Benoni or Brits. I have emailed, I have phoned, I have asked for a consultant on the website to get anyone to phone me back but with no interest from their side. I am currently paying for a vehicle that is faulty and no one seems to be able to assist in this matter. I am very disappointed in the Renault Group for treating this situation with no urgency or any pride in getting any service from them. This is reality for living in South Africa with poor client service.

I purchased a 2021 Renault Kiger from Renault Woodmead in September 2021. It was fitted with 4 x CEAT tyres. We had a tyre burst on 31 December 2021, and we have been trying to source a replacement tyre to no avail. I want to replace the damaged tyre with another of the same make viz. a CEAT. Renault Woodmead and BRETT PYLE who is the
> SENIOR CONSULTANT - CUSTOMER RELATIONS MOTUS VEHICLES DISTRIBUTOR cannot assist me. I am not getting any joy. Please assist me in my plight to simply replace my damaged tyre with another of the same make/kind. I am unable to drive my vehicle without a spare - the emergency spare is currently replacing the damaged tyre/wheel. Please can you assist me. I am so let down that I feel like returning the entire vehicle to Renault and demanding a refund of my money. If this is the type of problem that I run into with just wanting to replace a damaged tyre with another, heaven knows what kind of service I will get if the vehicle is damaged or if something else broke and had to be replaced. What decent dealership would sell you with a brand new car with wheels/tyres that cannot be replaced by the same kind and type.