Renault
Reviews and Complaints

I purchased a Renault Captur in December 2017 from the Durban Franchise. I reside in Cape Town. When I scheduled the 15000km service with the Tableview Franchise in Cape Town I was advised that service was done by the Durban Franchise prior to me purchasing the vehicle which I was not aware. The mileage on the vehicle stated 50km when I purchased the vehicle. I was not aware that this was a used vehicle. Subsequently I found out after communication with various stakeholders I was sold a 2015 vehicle which was registered as a 2017 vehicle. So when the 15000km service was done it was written in the 30000km service column on the service book. Every service thereafter was forwarded by 15000km.

After a few months the vehicle presented with a serious oil leak. Under the warranty the engine was replaced.

October 2020 the vehicle kept switching off and an error came up that the gearbox needed to be checked. I scheduled the vehicle to be checked at Tableview Franchise. I was advised that the sensor needed to be reset which was done and the vehicle returned to me. The vehicle presented with the same problem several times. My wife got stuck on the road in peak traffic on several occasions. Each time I was advised that the sensor was the problem. In the meantime while the vehicle was booked in I had to hire my own vehicle as the franchise did not have a courtesy vehicle. In November 2020 I was advised to purchase a new battery which I did but my battery did not required to be changed. The vehicle kept having the same problem and each time I was advised it was the sensor. In February 2021 the ECU box was replaced under the warranty. Prior to this my vehicle had been for a 60000km service as well.

My wife got stuck in peak morning traffic and the vehicle switched off completely. Tableview Franchise then fetched the vehicle and provided me with a courtesy vehicle. Seven days later on 16 February 2021 I was sent an email from Tableview Franchise to stated that the gearbox needs replacing. However since the warranty is being forward dated and I apparently took the vehicle for service late (this due to covid) the company will require me to pay R 64293.00 (50%) of the replacement of the gearbox.

Firstly the vehicle was not diagnosed properly several times.

Secondly how was the ECU box replaced by the warranty if the service was late.

I think this is poor customer service from Renault. I would appreciate some assistance in this regard.

Currently we use the vehicle gears are changing etc but when it stops selecting we reset te ECU and it works again. So not sure why they want to replace the gearbox.

Vehicle Duster 1, 5 Diesel was purchaced on 21 December 2020 with 66 729km on the clock, it is now standing on 72 818km.
Vehecle went in to Rustenburg Renault to have gage fixed on 20th February 2021, acording to them the gage was reset and diagnostic's was done, and everything was in order, thy said that we can only use Sasol, Caltex or Total fuel as the density of other feuls differ.
This does not make sense as all feul sold in SA are SABS aproved.
Have tried the recomended feul, it still doez not give a reading on the gage.
When the garage was contacted again by Ansu the person whom we bought the vehicle from at Penta motor group in Rustenburg, thy saix that there is no problem with it according to the duagnostic's and there is nothing thy can do.
It seems as if Renault dies not care about its customers.

am very annoyed and dissatisfied with the following points:

Before the 60 km maintenance I contacted the after sale service here in Egypt to ask whether it's ok to change the oil outside before doing the maintenance. I have been told that it's ok as long as use total quartz oil. So I did.
Few days after I went to the branch where I reserved the maintenance.
No check up about the Engine oil or its filter were done there.
After only about 500 m my car suddenly stopped and was not working. I contacted Renault and I had to bring it to Obur main branch to check the motor!
I have been told there that the level of the engine oil was low which caused a damage to the motor and that this is the risk of changing the engine oil anywhere else.

My 2 concerns are:

1.Why didn't you tell me this from the beginning when I called 2 times to ask if this is ok or not.
Why can't you direcently tell your customers the risk of such an action and that it's not recommended. How come you are telling me this after a damage in the motor occurred..
Please keep in mind that all calls are recorded.
(Calls took place few days before the 6th of February)

2. How come when they did the regular 60 000km maintenance they didn't check for the level of the engine oil although the person that is handling the complaint just told me that this is obligatory. (Maintenance order is available)

Now such a big company with international standards is explaining the risk after all what happened and not before.

As a client that was doing everything in Renault with trust (all the maintenances) I am really disappointed with the unprofessional way you dealt with me.

Waiting for your response
Best regards
Nagla F.Soliman

Vehicle registration CF148972. I bought my Renault Kwid in February 2017 and for the first year everything was going well. From 2018 to date, my rear driver side indicator light either works or doesn't. The unit has been replaced, the bulb replaced and wires tightened and yet my indicator still does not work.

The service is also pathetic at Renault Service centre Stikland, Cape Town, with the mechanic damaging/breaking the cover and the service agent rolling her eyes at me when asked how much longer. I was there for three hours waiting for a light bulb to be changed.

I am in the process of sending my formal complaint to the OMBUDSMAN as well as suing Renault South Africa for endangering the life of my children and myself.

I am now done complaining as it seems that no-one at Renault seems to care except for the monthly payment on my vehicle.

hi

I purchased a brand new Renault kwid expression at motus Renault south coast road in February 2019, just after I took the vehicle for the second service I was told that my brake pads and drums needed to be replaced and the car started to make noise when braking. I went back and was told to pay R4500 because that falls under wear and tear which I ended up paying, I managed to drive with those new brakes from 2019 till now, then today 25-02-2021 I went to Carter Renault at springfield and I was told that the kwid only uses brake pads at the front and drums are for back wheels, I was charged R747.50 incl vat, please can you kindly enlighten me on how two Renault dealers on the same province charges different amount because I feel like I was robbed

in January 2021 I did my 60000km service at Renault south coast road and was charged R4500 but was told I can pay R4000, today I asked for a quotation for the same service at Carter Renault and they gave me R2175.09. I feel lost with Renault and I wouldn't want anyone else to go through what I've been through with Renault, we buy cheap cars because that is what we can afford, I am paying R3400pm but on the ads its far less

I purchased a Renault Captur in December 2017 from the Durban Franchise. I reside in Cape Town. When I scheduled the 15000km service with the Tableview Franchise in Cape Town I was advised that service was done by the Durban Franchise prior to me purchasing the vehicle which I was not aware. The mileage on the vehicle stated 50km when I purchased the vehicle. I was not aware that this was a used vehicle. Subsequently I found out after communication with various stakeholders I was sold a 2015 vehicle which was registered as a 2017 vehicle. So when the 15000km service was done it was written in the 30000 km service column on the service book. Every service thereafter was forwarded by 15000km.

After a few months the vehicle presented with a serious oil leak. Under the warranty the engine was replaced.

October 2020 the vehicle kept switching off and an error came up that the gearbox needed to be checked. I scheduled the vehicle to be checked at Tableview Franchise. I was advised that the sensor needed to be reset which was done and the vehicle returned to me. The vehicle presented with the same problem several times. My wife got stuck on the road in peak traffic on several occasions. Each time I was advised that the sensor was the problem. In the meantime while the vehicle was booked in I had to hire my own vehicle as the franchise did not have a courtesy vehicle. In November 2020 I was advised to purchase a new battery which I did but my battery did not required to be changed. The vehicle kept having the same problem and each time I was advised it was the sensor. In February 2021 the ECU box was replaced under the warranty. Prior to this my vehicle had been for a 60000 km service as well.

My wife got stuck in peak morning traffic and the vehicle switched off completely. Tableview Franchise then fetched the vehicle and provided me with a courtesy vehicle. Seven days later on 16 February 2021 I was sent an email from Tableview Franchise to stated that the gearbox needs replacing. However since the warranty is being forward dated and I apparently took the vehicle for service late (this due to covid) the company will require me to pay R 64293.00 (50%) of the replacement of the gearbox.

Firstly the vehicle was not diagnosed properly several times.

Secondly how was the ECU box replaced by the warranty if the service was late.

I think this is poor customer service from Renault. I would appreciate some assistance in this regard before I lodge a complaint with the Ombudsman.

I have a renault koleos 2019 model with 33 000 km on the odometer.
Aa service light went on on 06 november 2020 and immediately took it to renault bloemfontein.

They booked it in and informed me that the gasket isn't working properly.
Later on they informed me that they needed new parts and that I had to just wait. At the end of december the parts were received... They they informed me that they did not order all the parts... Again I just had to wait... Then they informed me that the gearbox is suddenly leaking oil... And I just had to wait... Then they ordered the incorrect oil... And told me I just had to wait..

Today it is 02 february 2021 and I still do not have my car... And renault bloemfontein comes with excuses after excuses as why the car is not ready.

I question the products reliability, and the staffs professionalism... Renaults website contact details on their website is outdated and they honestly don't care about after service. Shocking product and service

I have bought all the correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience. However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings.

I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work.

I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information.

I urgently await your response.

Dear customer service/All,

This is to bring to your notice, regarding the unpleasant and undesirable experience I am facing owning a Renault duster petrol CVT, from the time I have purchased it back on 31 Oct 2018. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive.

DUSTER - KL 25M 1757 - purchased from TVS Kollam
The issues had started in the warranty period itself.
FYI..The car is still under its Extended warranty period.

Please find below the timeline history of troublesome ownership:
1. Purchased on 31 October 2018, on 04 Jan 2019 the left door ajar warning was faulty. Even when the door is properly closed the warning shows it's open. Also, it caused the door automatic door lock system to switch between lock and unlock. We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue.
2. 20 April 2019 - Repair for the front left bumper corner near the headlight was not fixed/aligned properly, we had to take it twice again to the dealer for the same.
Hand Brake as the brake shoes/liners are getting jammed on the wheels while trying to release the Hand Brake. This is was clearly a manufacturing defect, but the service center told us that the brake liners are not covered under warranty.
4. 19 October 2020 - Back wheel jam issue again.
5. 27 November 2020 - Back wheel jam issue once again.
6. 05 December 2020 - Sensor cable fault issue. The car kept showing the Check Engine warning light.
7. 19 December 2020 - Sensor cable fault issue. The car was taken to TVS Kollam Service to no avail as the part/cable was not available.
8. 27 December 2020 - Power steering failure issue. Sometimes at start the power steering systems don't work, making steering near impossible. Twice it got jammed while driving the car at curves. You should be understanding how dangerous the situation is.
9. 02 January 2021 - power steering issue
10. 04 January 2021 - sensor cable issue.
The car has been taken to TVS Kollam more than twice to no avail.
Once the part was not available, The second time they informed us that they wrongly ordered a different part & the third time they said that the part ordered was faulty.
Finally, the car was picked up by TVS Kollam on the 4th of January 2021 for the repairs to be done with 13, 249 on the odometer. Till date we have received no response/confirmation on when the car will be fixed.
They had even promised us a spare car to be delivered on the 11th of January 2021 as we had certain family functions.
The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery.
Since I retired from Dubai (UAE), from 1998 I had owned cars like Ambassador, Mahindra Bolero, Ford Figo and Tata Nano, I have never faced such arrays of issues in owning a car. I chose Duster over Tata NEXON and now regret my decision. I have already asked my brother who was planning to buy a duster, NOT TO.
As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home.

We are thoroughly & extremely disappointed with TVS Kollam

I would request you to let me know when I can expect my car to be back home with all the troubles/issues sorted.
Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives.

Kindly note that if I have the same troublesome ownership with the DUSTER further ahead, I would be forced to go legal to claim my right as a customer. Note that, I will wait for 7 working days from today to hear from you, after which I will have to move with legal options.

Also please note that the car is still at the dealer workshop.

Best Regards,

Cherian George
+[protected]

On 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157. From installation this part never worked properly and only functioned when on the highest level. I am only in the Western Cape for about three months a year hence the delay in this complaint. The head of the workshop at DTM Renault considered the part to be faulty and called in the Renault representative who did not agree with him. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about.

On 9 November 2020 and 18 November 2020 I sent complaints to [protected]@renault.co.za. He has responded to neither e-mail.

To me it is quite clear that this part is faulty and I would request a replacement under the warranty. The November 2020 before VAT is R6312.55.

Duncan Miller
[protected]@mweb.co.za
[protected]

The communication between the service agent and customer is so bad you can say there is nothing. Please help, I asked Ashley at Renualt Port Elizabeth if they had fixed the thermostat housing leak while my car was there for 60days for a clutch and gearbox repair and a service but I realised the coolant was clear of color and as I know it is normally green or pienk in color. So please help me in this regard

HI, I have Renault Kwid GJ-18 BE 4114. I have a problem in kwid Steering Assembly. Some Noise come from the inside it. do needful. [protected]

Good morning Victoria

Please read the trailing mails below.

Subsequent to the last mail. I received a call from Renault customer care on the 24th of September 2020. Unfortunately I cannot remember the lady's name who phoned me, but since then nothing has happened. I clearly stated that they need to come up with a solution to the problem mentioned below.

This is now ongoing for almost 9 months without this being resolved.

This is my view:

Only Renault Centurion has ever worked on the vehicle. This is evident from all the service records.

In October 2018 the fan motor was replaced, at my cost.

Just more than a year after that, the air conditioner stops working.

As per the diagnostics done on the 28th of January 2020, the interior fan resistor connector melted inside the resistor, thus the complete wiring harness needs to be replaced at a cost of R25000.

At the time I had spoken to Jaco from the dealership about that and made it clear that I am not paying for this as it was Renault Centurion that replaced the fan a year ago.

By replacing the fan they had to disconnect it from the wiring harness and re-connect the new fan to the wiring harness, and now there is a problem with that. So clearly it was not connected properly causing it to melt.

Jaco committed to try and fix it free of charge somehow through Renault SA. This never materialised.

Since then I have been in contact with Kobus, who sent me a quotation for R25000 to replace the wiring harness. This is not acceptable. I am not paying for this repair, as I feel this was caused by faulty installation by Renault Centurion.

It is also notable that all other electronics connected to this very expensive wiring harness are still working fine, except for where the fan was replaced, which indicates that it is not a faulty wiring harness, but that the connection was not done properly when the fan was replaced.

It is now summer months and I am driving a car without an air conditioner working. We are going away on holiday in December and I must drive around with a car who's air conditioner is not working.

So, I am expecting Renault Centurion, Renault Customer care or Renault Sa to come up with a proposal where these repairs will be done at their cost.

If not, this matter will be taken further, to the Ombudsman, Hello Peter and whatever means Ican find to assist.

Attached is a spreadsheet showing all the repairs that have been done so far. It points to bad quality.

By the way, the bottom boot lock mechanism is broken again. It was also previously replaced by Renault Centurion.

This points to either a very bad quality car or bad workmanship.

Please phone me when you have a solution so that this harness can be replaced and this matter be closed.

Gideon Huyser

Mobile: [protected]

Hi to find you well.
I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model.
I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this.
Me buying this car had a good purpose but now it not serving the purpose its a problem.

Urs
NAME:NELISIWE CEBEKULU
Contact no:[protected]
Email address:2short2kiss.[protected]@gmail.com

14/09/2020 - Dear Sirs, I have a Renault Clio bought in 1996 in Renault Retail Group Chelas-Lisboa - Portugal where I always take my car every year to be checked. This year I took it there in June and it was ok. Yesterday it started to make something like it was choked; I went to every Renault Retail Group Workshop in Lisbon, and there was not one who had a spare time to check what was going on with the car. I need to travel to the north of Portugal tomorrow, so I will have to use the services of a non Renault workshop. It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. Renault should restart having quick services available again. Thank you.
Manuela Neto - [protected]@sapo.pt

I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my car on Saturday and I heard a funny rattling sound, the sound seemed to be coming from the front left Tyre, as soon as I came home I jacked the car and u saw one of fender clips missing as well as my car sounding louder, on Monday I contacted Renault gateway, I spoke to the service advisor he advised me to bring the car in one of the service advisors will check the car, they checked the car and advised me that my exhaust has a leak and they will claim from warranty that was the 24th of August, it seems like Renault gateway doesn't take care of our car, they damage our car parts to make money the last time I went there to change my sump, when I went to fetch the car the back engine mounting was damaged, I kept my mouth shut and I paid for it because I needed my car for work, it cost me over R1000, and now I have an exhaust problem, I contacted Renault customer care, service is pathetic, I called them 3 times, the customer care agents just disconnect the call, fortunately on the the 4th call someone answered the call, and gave me an email address to to email a guy by the name of Brett, I did send him an email and he did call me, Brett advised me that warranty repairs was supposed to be done in 24 hours, now I have a family emergency my brother got involved in an accident and I'm unable to drive this car to Johannesburg, I'm afraid that my exhaust will fall in the middle of the high way and damage someone else's car, my car is only doing 24208 km and having issues, it seems like the sales consultants didn't give me proper advice when purchasing the stupid car, they don't care as long as they get the sale, after sales service is also pathetic, Renault cars are useless, parts are plastic, my advise never buy a Renault kwid, you wasting your money and 5 year warranty is lie, they take forever to get back to you, now when u have an family emergency they not willing to help you, it simple if warranty takes long to resolve the problem atleast do something we're I would be able to use the car.

A bought a new Renault Kwid in Nov 2019. I noticed that the door rubber just tore. I was told by Renault to pay R2300.00 to replace the rubber as the 6 months warranty period is over. Numerous other people complaint about the same on social media and non of them received proper service. This is not acceptable. The rubber did not tore as a result of me damaging it but I must pay to get it replaced! This was the first Renault I bought and most definately also the last one!

I bought renault duster 4x4 in june 2015. The warranty book it self stated valid up to 2 june 2020.
During the operational, I had twice injector problem and went for replacement 2 unit injector for free. However, in 21 april 2020 I was notice to renault indonesia that injector problem re-occur. I sent the unit to the workshop for check and further treatment. End up the workshop proposing for test and required few days. Finally, the workshop proposing for replace the injector but I have to pay 50% of the total cost (around $400). It is ridicilous due to warranty supposed to be cover fully by renault.
The reason why I have to pay is because the warranty is void due to registered by renault on 18 april 2015. However, as a buyer, I do recieve warranty book started by 2 june 2015 instead.
It is not make sense that end user has to absorp such decision that never been inform in advance. I am still insist that renault should be cover all this warranty based on warranty book.
Until now, not resolve yet. I dont want to pay for such un fair cost otherwise said so in the book.
If renault still pay attention to customer satisfaction in indonesia, I hope renault international may resolve this thing and make every thing clear since the begining.

Beni rasjid
Rasjid. [protected]@gmail.com