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CB Car Dealers Renault Lack of replacement car even though my car was gone for almost 2 weeks
Renault

Renault review: Lack of replacement car even though my car was gone for almost 2 weeks

N
Author of the review
9:11 am EST

I have a Renault Captur and there was a problem with the gearbox which led to the car going for a change of the entire gearbox.
I was expecting a replacement car for the duration but it took them a week to let me know that I don't qualify for a replacement car as per Renault guidelines. I have been severely inconvenienced due to a lack of car for almost 2 weeks and I think this is completely unacceptable.
The service centre was trying their best to be helpful but they had to follow the guidelines in this case..

Please contact
Niyati Gandhi
Gandhi.[protected]@gmail.com

Desired outcome: I would like to be recompensated for the inconvenience caused.

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    13-15 quai Le Gallo, Boulogne-Billancourt, 92513, France
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Renault Category
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