Renault
Reviews and Complaints

Dear All Kindly be informed that I purchased a Renault Logan car on 25/6/2015 in Cairo, Egypt . For a problem in the Defrancie of the back wheels I sent the car for maintenance in Abu Rawash workshop in Cairo . The car was received by Eng. Aiman ( Mob. [protected] ) on 2/9/2015 . Till now after one month the problem is not solved and their reason is the spare part is missing in the warehouses of Renault, Egypt . Please solve this problem and note that the car is purchased since less than 4 months and it is still in guarantee . Car details : Chasis # : [protected] Motor # : 3926 My contact details : Name : Ali Ayoub Mail : Ali.[protected]@cibeg.com Mobile # : [protected] Best Regards Best Regards

I have been a loyal client of Renault and driven their vehicles for 10 years as work vehicles and went purchased a private vehicle from them. I purchased a brand new Manual Renault Megane 3 years ago and serviced the vehicle annual or every 15, 000 km. Last year the vehicle can out of service with a leaking radiator and then back in for a week to repair. This year the vehicle can out of service and within two weeks the clutch plate has gone. I'm now being told that this is a wear and tear items and it'll cost me around $6, 000 to repair and i'll be without a vehicle for 3 weeks. As the item is on back order in France.

The vehicle has only down 46, 000km in 3 year with most motorway driving.

It took 3 days for somebody actually look at the vehicle and diagnose the issue. After requesting a quotation, I haven't received anything formal from Melbourne City Renault.

I have always driven a manual and never had this issue before, had previous Renault that had a lot of heavy country driving and never had an issue.

People don't expect a vehicle that can be classed as almost new to be hit with a wear and tear cost of $6, 000.00

However worst than that, when speaking to Renault Australia, say its not a warranty issue and been referred to somebody senior however I'm not able to speak to them.

I feel disappointed in the vehicle and brand considering the loyalty.

Dear Management.

Although I have done all my expensive maintenance support within Renault Egypt official maintenance centers, and the fact that they are charging for any spare parts replacement with an extreme high rate compared to market standards, I have finished my 40, 000 Maintenance services for my Renault fluence 2013 (less than 3 years) in 7 Sep 2015 at 4:00 PM
I returned home that day and went to buy some items next day in the morning in less than 24 hours from my maintenance and the car didn’t start while it was in a very busy street and not parked probably due to battery problem that was visible to my eyes when I checked it and figured out a salt and rust around the battery connections – I called the support center to tell them that my car is not starting in the middle of the street and they have replied that they will charge me 1200 EGP for the battery because the warranty for battery was 2 years or 60000 km – I have checked all the warranty documents and didn’t find any information stated except a valid warranty for 3 years or 100000 km

My complain questions is

Why the battery warranty was not explicitly stated bye Renault sales people (only the 3 years and 10000km)

Why Renault are selling the battery double the price of the highest quality battery (made in Germany or Japan) although we are still on the warranty period

Why the engineers in the Official Renault Maintenance center didn’t worn me about the battery condition and why they have charged me around 2200 EGP for only changing the oil and filter and brakes during the warranty period

I have complained about the gear multiple times they have stated that it is OK although I have mentioned that it is not working probably from the very first day
I have also complained about the fuel meter not reading properly and they said its ok
I have also complained about the sound of the speakers on the base level high volume and they said its normal

I believe all the above issues will need replacements and it will be reported to me after 3 years or 10000 km

This is my official complain for recording about the bad maintenance service of Renault Egypt

Should you need any further information please let me know

Thanks & Best Regards

Tarek El Gendy

Hi

I bought a Renault Clio iv 2014 model last year February. the mileage on my car were 9941 from driving it for 1year and 5months. Last Wednesday morning (29 July 2015), I drove to Polokwane City and came back, and my mileage all of a sudden jumped to 20 556 but travelled mileage was showing 556. how is that possible. took it to the dealer I bought it from in Midrand and was told there is nothing they can do. How is it that my car just decides to add 10 000km in just one trip. The [protected] Customer Care number is not even going through. something needs to be done as clear is a factory fault or something and no one wants to take responsibility.

Regards,
Faith
[protected]@gmail.com

Hello My last complaint was on 28th May 2015 received vehicle, work incomplete, since then have not
received a call with follow up. Called Jackie yesterday was advise the the part will arrive on Wednesday
will call me. 7 weeks later the part has not yet arrived. I am sure the part was not ordered or forgotten about.
I am in the motor Industry and speak to a lot of clients, can u believe all have complaints about Renault
Pinetown's service, This is shocking.
I will never purchase another Renault or recommend to any persons.

Thanks
Mogie Naidoo

I purchased a brand new clio in 2010, my first ever new car as i had a new car and i needed something reliable that would last. Last week my car broke down on the motorway with no signs previously that anythign was wrong until the engine light flashed up. My car now needs a replacement engine after only 60k mileage, diligent care, 8 services, 2 MOTs, parts replaced as new and a cam belt replaced last year in advance.
I contacted Renault as i believe it is likely a manufacturing fault as i have had two garages look at it and neither know the cause but have quoted me an expensive reconditioned engine resolution. To add insult to injury I have just finished paying off my finance on this car this month. Renault stated that i would need to pay for all of the tests and towing it to them and that even if they found it was a manufacturing fault i would only get a small contribution to the costs, they certainly wouldn't pay for the repairs or parts.
I find it disgusting that a compnay can say they will not help you repair a car that is very young if it was a manufacturing fault and also the head of customer services was frankly rude insinuating that i had taken poor care of my car or that my mechanics had caused the damage. I will never buy a renault ever again, not because it broke but because of the lack of support from Renault and them being money grabbing buggers.
All i wanted was help determining how a healthy car can need a new engine and if it is a car fault to repair it for me. I was not asking for a new car or support other than getting it diagnosed and then fixed if appropriate.

I have purchased a renault clio has only 2700 km, has windnoise, a bad knock when turning steering
Took the vehcile five times, still not sorted, the vehicle is there for the sixth time, for two days
No one has contacted me with any feed back on what is going on with the vehicle, beleive u me they do phone when there is no fuel only,
What customer communication does renault offer?

Will never purchase or recommend any body to purchase a reanult.

From: "Amr Soliman"
Date: 30 Oct 2014 17:59
Subject: Approval from france to replace my car cassette
> name=amr
> forname=Soliman
> address=5 messahaSquare dokii
> post_code=
> city=
> email_address=amr.[protected]@gmail.com
> phone_number=[protected]
> Good day for all;
> details_of_request=I need to replace my car cassette from 07/8/2014 in abo rawash maintenance Egypt 6th October kindly be informed that i made a several complaints by phone  and no one help me to fix the problem till now( more over 2 months) please your feedback is highlyappreciated .

Amr soliman
operation officer
QNB
020 [protected]
020 [protected]
020 [protected]

We bought Renault Duster RXL (India) last year, switching from
Maruti (India) which provided a good driving & after sales support. The Duster is
fine when compared with Maruti for space & safety. But the Vehicle is
giving a nuisance factor that the Digital Panel displays Error readings when
refuelling is done without switching OFF the Engine. We need to drive the vehicle
to service center to reset the system, whenever the above mentioned refuelling
is done accidently. We informed the company/ Authorised Dealer/ Service center
for a permanent solution to this problem. Till date, no one has taken any
action and we are troubled by this nuisance created by some malfunctioning
device in the vehicle. Hope that we get a support for the price paid for the
vehicle

24th June 2014: My car was booked in with a fault in the engine.
I completely understand that the process of getting the engine to South Africa is long and takes approximately 14 days to be shipped to SA . I had to call and follow up constantly to find out the progress on my vehicle and no one bothered to call or keep me in the loop.

04 August 2014: After patiently waiting for a month i decided to call and get an update from the dealer and i spoke to Wendy who advised me that i need to send them a copy of my ID, Car Registration details, proof of address and an Affidavit from the police station for a car clearance to be done on the car.

05 August 2014: I sent the documents for them to start with the process.

07 August 2014: Again i called to follow up and to check if Wendy received my documents and if all was in order in which she responded that she did and from there i understood that the car would be back within a week.

12 August 2014 : I called to follow up and this time i spoke to Jason Sannasi who was extremely helpful and made sure he communicated with me from the time i spoke to him on the phone till the engine arrived. He seems like the only one who understands customer service and understood my frustration as he assisted me efficiently and professionally. Once again Thank you Jason!

19 August 2014: Jason sent me an email to advise me that the engine had arrived.

20 August 2014 : Francinah called me to advise me that the car is almost complete but they need to change my clutch plate for an amount of R4 550 so before they could continue with the job she wanted to get the go ahead from me, i gave her the go ahead and she told me the car would be ready on Friday 22nd of August 2014.

It was agreed that the car would be collected on Monday 25th August.

25 August 2014: On Monday i called in as i was ready with the cash to collect the car but i was told to collect the car on Wednesday 27th August 2014.

26 August 2014: A day before the collection date, i received an email from Wendy to inform me that the car hire is being cancelled and my car will be ready on Thursday 28th of August as she still needed to do the police clearance and micro dotting.

28 August 2014: no communication from the dealer.

29 August 2014: I called in at 08H00 to check on the progress of the car and Wendy tells me the car is not ready as she didn’t have money for the micro dotting to be done and i will get my car on Monday? This has absolutely nothing to do with me and i want the car TODAY.

This matter has been going on for too long and its completely unacceptable and unprofessional! I have been very patient and i have done everything i had to do on my part to make sure that the process is not delayed but i get no satisfaction and cooperation from this dealer! I am at the point of taking this matter to the highest level to get to the bottom of it.

01 September 2014: no communication from the dealer and head office

02 September 2014: no communication from the dealer and head office.

Took my car in for a simple glow plug replacement (Dashboard showed "check injection") which I had done twice previously over the life of the car. One month later my car is still at renault multifranchise paarden eiland cape town. The technician managed to break off two of the glow plugs inside the cylinder head. The service agent wants me to pay an additional +_ r6, 000 for their mistake and I have been inconvenienced for more than a month without a car!

From: Shane du Toit/ZI/SouthAfrica/Zurich
To: carlos.[protected]@renault.com, [protected]@renault.com, za.[protected]@renault.com
Date: 2014/08/18 02:11 PM
Subject: Problems with Renault Westrand as well as with Renault South Africa

Dear Sir,
I bought a Renault Duster Dci 4x4 on 28 February 2014. Please note from the attached that I have already been communication my problems with the dealership since 15 March 2014. I have had the vehicle back to them three times. Twice they have adjusted the doors to stop the wind noise but it still persists and now I have a cold draught coming in from the driver's side floor. They have not bothered to answer me on why the carpets do not fit, why the fuel consumption is so high. When I was involved in an accident where the only damage was a a scratch to the right rear wheel arch the panelbeater picked up that due to the door being fitted incorrectly the door had rubbed through the paint to the metal in two places and the same had occurred on the bumper. So I once again took the vehicle in and they took photos and submitted them to Renault SA for a warranty claim.
However in the meantime they had loosened the bumper so that the door and the bumper no longer rubbed together. In doing so they damaged the paint in both corners where the bumper meets the rest of the wheel arches. Now today I get a call from the dealer that Renault SA is refusing to accept it as a warranty claim as they state that the bumper has been pushed up by the towbar that has been lifted. Now firstly the car has never been rear-ended so the towbar can not have been lifted. Secondly the dealership fitted the towbar so if there was was any incorrect fitting it was due to their negligence. Thirdly they lowered the bumper so now naturally it looks like the towbar is touching the bumper. Fourthly when I look at the top of my back door where it meets the rear of the roof I have a 5-8 mm drop between the height of the roof and the top of the door but when I looked at another Duster standing in a Shopping Centre I can see that the door and the roof on that vehicle is almost flush 1-2mm drop at most.
I am now sick and tired of fighting - please can you now advise to whom I should escalate this to get it resolved. Do I need to go to the consumer protection agency or what?

Dear Sirs,

Am addressing to you this email after a lot of suffering
with a French manufacturer (Renault) & its agent in Egypt (EIM), and I
expect from your side a prompt response on the below

· I bought a Renault Fluence Car model 2012 from your Egyptian agent EIM at
22-10-2011, the car is sold in Egypt with a warranty against industrial
defects of 100, 000 Km and/or 5 years whatever is sooner and having the
following details :

o Car plate No: ARH 769.
o Chase No.: [protected].
o Motor No.: 22282.

· Since that date, I am sticking in making all the scheduled maintenances according to
your agent manual and all the proving documents are available at your request
were the car is still up to date 100 % under warranty.

· When I reached 45, 000 KM, I started to hear rattle sounds & the gasoline index
gives a misreading, were I Immediately reserved maintenance appointment &
went to Renault Al Obour service center (One of the main centers in Cairo,
Egypt).· The result of the inspection was that the car is having an industrial defect at
Item Gear Case & gasoline pump and they were changed under the Guarantee
process.

· When I reached 57, 376 Km, I started to hear again the same rattle sounds and the same
previous process was taken with the same maintenance center, the result
unfortunately was that still there is an industrial defect at Item Gear Case
and again it was changed under the Guarantee process.

· When I reached 64, 500 Km, I started to hear for the 3rd time the same rattle sounds
and as usual the feedback was that there is an industrial defect at Item Gear
Case & asked me to obtain the car in another day for inspection &
provide me with a replacement car (only this time) & the same previous
process was taken with the same maintenance center, the result unfortunately
was that still there is an industrial defect at Item Gear Case and again it was
changed under the Guarantee process with extending the car warranty to 120, 000
Km.

· When I reached 115, 500 Km, I started to hear for the 4th time the same rattle sounds
and as usual the feedback will be that there is an industrial defect at Item Gear Case!

I have been always a Renault cars lover and I cannot believe the poor performance of this vehicle having Renault brand, I have
suffered a lot from this situation in terms of waste of time for maintenances and money to have a substitute car during the maintenances periods mentioned above.

I don’t believe as well, the attitude of the agent were every time they are changing the same item having the problem and still the
problem is existing and re appearing every couple of thousand kilometers, meanwhile the usage of the car is still ongoing and very soon the car will be out of warranty period, Frankly speaking I would have appreciated a lot the transparency of the agency that the problem cannot be solved and we would have reached / discussed other alternatives.

Finally I am addressing to you the problem for your internal investigation and prompt solution and am expecting a feedback within 5 working days, meanwhile I hereby raise an official customer complaint against Renault and its agent in Egypt and I reserve all my rights for taking any legal action against Egyptian & international courts, sharing and/or publishing the problem through the media or any other related parties.

Looking forward for your feedback till then please acceptmy best regards,
Yasser Abo Ismail.

Yet again Reanault let me down please someone help as there is no service backup or help from Kia Multi franchise, striuggling for year now. What do i do -Reanult help, car rusting, aircon fixed with wire door rattle never fixed - 3 years old reported it a year ago no, empty promises, sigh should have bought a Toyota - Kia Multi Franchise bad service, no service. I will let everyone know how bad they are. Facebook Twitter Empty Promises from service manager Ivan Smith

my daughter bought a renault scenic 05, 3 yrs ago, over this time there has been over 1000 put into it, including new dash by dealer in tralee, now closed, its a deathtrap to drive, so many problems, she has brain aneurism and the stress is killing her, the windows except driver side are held with wood blocks, cuts out every few mins even when hot, doors click on and off whilst driving, have been to several garages all different excuses, got money, car worse than ever.am willing to go further with this, she has let it affect her health to such an extent she will no longer leave the house, it has caused problems with her dad and her brother who warned her against renault but she decided to ignore the advice, she is on invalidity, has a son with several special needs issues, to name two, aszbergers and touretts, has no transport, no money and i want renault to come take this death trap of a car and i think a reimbursment of 2, 500 would be fair, certainly cheaper than a court cas and bad publicity, we have dozens of people have seen what she has put up with, i do expect a resolution really quickly, shechas no more money to put into this car...do not pass me onto someone else, been there, done that, almost burst 1 of MY5 aneurismsd332f

I am unable to replace my headlamp bulb on my Renault Megane and Renault are charging £190 for the privilege. This is a safety issue and should not be left until you get to your nearest Renault garage. I always carry spare bulbs but it is not possible to do this without tiny hands (which I don't have). Can anyone advise on what course of action I need to take?

This is regarding our Renault Duster booking done on 26.11.2012. We have booked the "wooden brown color" the order refer no - rc/dd/731/12-13 for rs 50, 000 from "aradhana distributors (pvt) ltd "

We have received a call from the distributors on march (its perfect exactly after 6 months) and paid another token money of rs 1, 00, 000, order refer no- rc/dd/0021/13-14, date - 9/4/2013.after they told us to do so.
now the issue is that today (12.3.2013) they are saying they have different color "silver" for deliver. - or higher price model, which is unprofessional from the Renault India team. and a customer harassment.

we dont stay in kolkata and came mainly for the delivery wasted our time and money.
Indeed they have given us different "ORDER REFER NO"

we have lodge a complaint and they gave a number - [protected], we send them email and this is there reply

"Dear Mr. Saha,

Thank you for writing to Renault India Customer Care.

We regret for the inconvenience caused.

We acknowledge your concern & receipt of the same.

Our concerned team will shortly get in touch with you for resolution of your concern at the earliest.

Please be rest assured that your concern will be attended up to your satisfaction, under our supervision.

You can also contact us on our toll free no: [protected] from 09:00am to 08:00pm, 7 days a week and also can write to us on [protected]@renaultindia.com "

we have been following up in phone calls to Chennai, where the head office is, but again the same dumb answer, "we will get back to you shortly"

already 5 days gone, no details answer, no proper reply, no deliver date, no communications at all.

My question is RENAULT TEAM is not taking Indian customer seriously or they have hired indians just to face the reality and escape. Call centre guy have no authority to handle critical situation but just to receive phone calls.

I am really sad about the situation...

My husband and I have been so disappoint with the service we received from Renault in Middelburg.
We booked our service 2 week prior to taking it in and after collection, we were told that they didn't order the brake pads (that we had asked them to order for the service), and didn't fix the aircon, as we had also arranged prior to the appointment, and that we would have to bring it in a week later to do those 2 things. Otherwise everything else was fine with the car.
The following week, we took it in as arranged, only to be told on collection of the vehicle that we now had a major oil leak, our engine needs to be replaced, and the brake pads were not ordered again! When my husband stopped at a garage two days later, he noticed that they also forgot to put our engine cover back on - which we still do not have now (4 weeks after this incident)!
How can a car engine that was fine after a service, suddenly have a massive oil leak and need the engine replaced a week later? We cannot drive the vehicle at all now!
We refuse to pay for their negligence! This needs to be resolved at their expense.
Renault SA & the dealership principal keep shifting blame and going on about towing the car is and dodging the real issue of negligence - nobody is taking responsibility!

I have purchased a Renault Fluence practically brand new with only 9700km on the clock. The dealership withheld the truth regarding this vehicles history & done a fraudulent transaction while being totally unethical regarding the whole deal.

Renault Centurion had sold me a vehicle that has been in multiple accidents & even had the engine replaced. This was only brought to my knowledge, 2 weeks after i have purchased the vehicle, when i started getting suspicious about the hooter not working after the car supposedly went for full AA & Renault 101 checks. This vehicle was even registered on my name with the old engine number & i was left to go on holiday with this illegally registered vehicle.

The staff knew about this vehicle's history even if they all denied they did not know. The guys in the workshop dealt with all the repairs after sales has crashed it. I asked every person i dealt with, from the workshop, sales even finance, if this car was in an accident with them all answering no. Now would you want to deal with this kind of dishonesty with this dealership's standards going as low as this just to make a quick sale? They have no morals & no concern about their customers.

Apparently i have no right to cancel such a deal stated by the AMH Group regional Director Keith Plekker. I have to live with this fraudulent dishonest service this dealership has given me & shut my mouth & be lucky with what i got.

i recently bought a Renault scenic 05 7 seater which wasnt a bad price but i had a parking brake fault so i took it to Renault and they said that it may need resetting which would cost 35 pound so i walked out the shop happy as i went to collect my car they said i needed a new parking brake unit which would now cost me 946 pound! so i had no other choice but to have it done as i needed an MOT so 2 days i went to Renault and they said i also needed a new dashboard as it was faulty which will be another 150 on top so got the car back and then the ABS warning light come on so i took it back to Renault for them to do a diagnostic on it came up that there was a rear abs speed sensor fault, i was then told that it would cost 246 pound to have the brake pads and disks changed as they said there was teeth missing on the rear disk :S now i was really getting confused as when i bought the car they had said that the car had new brake pads...got home and took the rear wheel off to see if i could clean the disk then found that there was a lead that had broke off went on the net and found out it was the ABS speed sensor wire which could easily be replaced by myself at the cost of 40 pound and was the source of the problem so Renault was going to charge me 246 pound to change something that didn't need to be changed and still wouldn't of fixed the problem as it was the sensor so therefore Renault are complete rip offs and when they no you have already spent a lot of money they no you will pay more! i couldn't believe it when i found out so now i have saved myself 200 pound and wised up to Renaults tricks! BE AWARE