Renault
Reviews and Complaints

i own Kadjar 2018, it has been only 2 month since i bought the car, i had a small inquiry about the Maps being outdated and need update, i have been trying to get in touch to customer service team, sent several email but noone is giving me proper answer, the last request that i received is to give away my user name and password of my renulat portal account!
i couldn't give my credentials as it's against the terms and conditions of customer privacy clauses .

i have't received any update from them as it . for 2 month now

Appreciate your support

I bought my Renault in 2015 it was used but was in excellent condition. I have been extremely conscious about keeping the car in top condition my children have never been allowed to eat or drink in the car. The car has now done 85000km and is great except for the fake leather at the side of the drivers seat which has split. I have been to two different dealers and both of the mechanics I have dealt with thought that it is definitely a problem with the materials. The first dealer told me that the car had too much mileage and didn't qualify for the guarantee
The second dealer has told me that Renault says that the extended guarantee doesn't cover the seats. I checked with customer service and they said that the extended guarantee gives the same coverage as the original 2 year guarantee
I am so disappointed by the service that Renault has given me and I really don't know what to do. My wife and I had spoken about buying a new Renault next year but seeing as Renault doesn't honour their guarantee contract for the sake of a 400 euro seat fabric I can't imagine buying a Renault again.

Recently received strange interest would provided suspicions responses from a zohra. [protected]@gmail.com
A Dealer Principal based in pinetown has been suspected for using company software to monitor peers and offload useful business information to his associates by monitoring calls from so called potential clients.
this is being brought to your attention as under serious investigation.

Kind Regards

ear Sir

I have now had a Kadjar for 12 months. I have been experiencing problems with the air circulation in the car as follows

There is air coming from the vents even when I have closed the button for circulation which is to prevent air coming from outside. Because of the pollution here is air is not good for my health and causes irritation to my eye.
Also there is heat coming to the drivers compartment even when the vents are closed manually the heat is still present.

I have been to the Kadjar dealer four times and three times they said they have fixed this problem. They said they cleaned the vents on the inside. However the problems still remains. The last time they told me this is the design of the Kadjar to allow for air circulation.

I don't believe this is the true design of the car and I would like a proper check of the car to ensure there is not fault in this car.

Regards

Osama Shindy

Mobile +20 [protected]

dear,
I just bought a kadjar car brown colour from about 3 weeks but didn't move with it except 460 km
I have a problem in the car from the right side I hear noise when I make any twist or even getting backwards or going left orright slowly or by and little bumps
I took the car 3 times for service as 1st time was received 200 km only and they said that it can be plastic or clips or something like that.
so they made them but still there is this noise as it is heard as tearing
and also today iam there and they heard it.so they asked me to leave it again and they will come back to me after tomorrow
is it right that I take the car for service 3 times in about a week and the car still didn't move except 460km and about 200 km from it is from home to car service Renault ..
i am from Egypt and i know that these cars are received from spain
i need a solution for this because it is not acceptable to get a new car with something wrong ..
number of car is 192837
my name is dr.ismail habash
number :[protected]

This is harsh from up india. I am purchasing reno kwid from ambe notors bareilky up. But agency mis selling the car and fraud of accesories worth rs. 10000. I have lodged the complaint ti cuatomer care but still customer care india unable to resolve my complaint and misguided me a lot from 2 months. I am in difficult situation. Kindly reply my mail and resolve my complain. My no. Is [protected].

I am very disappointed at the service received by renault northcliff.

Since purchasing my vehicle brand new i've had to take the car back numerous times for various things. The brakes would make a bad noise..

I was advised that there is a known problem and after many times of taking the car to renault (waste of petrol) I had to take it back again.

When the car came back the central locking was not working... Again had to take the car back to have that fixed.

Never have I been offered any ret or compensation for this service being rendered to a paying customer.

The latest edition to the list of issues i've had. My reverse light has not been working..

The issue was brought to clinton baird attention at the start of january this year. On the 8th we were told there is some part being shipped and he will get back to me once arrive.

Today is the 15.02.2018 and still no word...

Really? Is this the service you proud of and is this treating a customer fairly?

Contact number [protected]/ [protected]

I would like for the car to be sorted once and for all.

I would like the company to fetch the car and bring it back fixed.

I would like to be reimbursed for monies spent on all travelling to and from northcliff branch.

I have bought my car in 2013; It is a sandero renault one. As you can see in the attached images, the paint of the car has almost gone! And it is not only my car; it seems there is something wrong with the 2013 model, as I have noticed that in many cars around my country. When I checked with my local car maintenance center, they claimed it is because of my bad use! That was so frustrating to me, to be honest. Cars are made to move, be washed and subjected to sun and rain, etc.

By the way, the attached photos are for my car and another one that is not mine( check their numbers).

I am looking forward to hearing from you to solve this issue in a satisfactory way that keeps the good reputation of Renault as a company.

My email address is : [protected]@yahoo.com

Dear Renault
Its Very painful to Share you that i have a Renault KWID RXT OUTBLACK BRONZE Registration number AS.02Q.7558.
And my cars Engine oil chamber was braked on January 2k17 somewhere in off road. and that time i take my car to my nearest Renault Authorized service provider (Maa Vaishnabi) Nagaon. they replaced car's Engine oil Chamber and till the day i have to face same issue more then three times and they made me to pay three times for the same issue but this time i take my car to Another Service Center in Guwahati (T.I Renault) they inspect that there is a Pasting gap in oil chamber so again arise the same issue. This time T.I Renault provide me again a new estimate Approx Rs.4000 for the same issue. my complaint number is 4-[protected]

So i want to ask you Team Renault why should i pay for the same issue made by your Service Partners Or Service Technicians mistake/negligence and issue which is not gadding solved permanently. I'm not going to pay any amount for the Engine Oil leakage issue.
You guys have to provide me FOC repair and please forward this information to T.I Renault to resolve this issue permanently.
i want my car delivery by Tomorrow (8th February) and sent me a FOC approval copy to take by car delivery.

I'm happy with Renault Experience, I love my Kwid, its my fast car but really your service center (Maa Vaishnabi) Nagaon Made me irritated and annoying for the same issue. Hope You team will response my mail and my compliant

The worst service ever. We stopped there on our way to Morocco, seeking professional service. They replaced front joints of my Renault Master. I paid 570EUR for the job even though I told them I have my VAT number and should not be paying 21% VAT. After 1 week, not even 1000km both bottom joints came out as you can see on the pica's. We almost got into car accident in Morocco. We paid again for the job in Morocco. Then I called Mesquite motor from Morocco asking what they will do about that. They said every Renault service will fix it under the warranty. We stooped at four different Renault places in Spain and got kicked out from every single one. We had to change our travel plans and went back to Cordoba. Spent another day and night waiting for them to replace the joints again. They wouldn't even offer us place to sit down - you can imagine travelling with two little kids (8months, 2, 5 years), how bad we felt. So at the end we lost three days of our vacation, almost got killed, lost 700EUR and these guys won't even say sorry. Be aware of these losers!
M. Hoplicek: [protected]@gmail.com

I had own a Renault car step-way model in Egypt.
this car now in the maintenance for error happened in the car 12 days ago they didn't know how to fix this issue and we call them many times and the only answer we get we don't know what is the issue in the car.
is this OK in Renault car, and is there is an issues in the cars Renault didn't mention it to its agents. kindly help
this is Hazem Mansour
Mob. no. +2 [protected]
[protected]@yahoo.com

dr sivanandam maniam (contact : +[protected])
10, jalan 32/64b
seksyen 32, 40460 shah alam
selangor, malaysia

26 january 2018

to whom it may concern via email
renault customer service
tan chong customer service
malaysia / france

dear sir,

repeated complaints about renault captur (regt no. qcg 810)

i am the registered owner of renault captur with regt no. qcg 810. the car was purchased from renault sales outlet in glenmarie, selangor in april 2017.

during the initial delivery of the vehicle in april 2017, i noted the front bumper dislocated and a 2cm crack on the bumper. the sales manager undertook to replace the bumper and handed over the car days later. the said crack on the bumper re-surfaced in nov-dec 2017 and a complaint was lodged at renault service center glenmarie on 28 dec 2017. the service manager, upon investigation, has assured of a new replacement upon arrival of the appropriate part.

it is evident that renault malaysia did not change the faulty bumper in early 2017, though indicated otherwise.

on 4 nov 2017 during my 10000km service and on 28 dec 2017, the following complaints were lodged at renault service centre glenmarie.

1. during acceleration from low speed, the gear box trembles / vibrates when the accelerator is pressed, thus the mobilization of power and torque are impaired and frustrates the driver.

2. while in standstill / crawling traffic jams, the gear spontaneously frees and re-engages briefly (within 2-3 seconds).

3. high pitched humming and disturbing noise is always heard at cabin aircond diffusers when the aircond is operating. the same disappears when the aircond is switched off.

on 28 dec 2017, the car was in the custody of the service centre for almost 2 weeks. disappointingly, the lodged complaints were not tackled satisfactorily.

i hereby seek the intervention of renault group at national and international levels to resolve the long pending and disturbing issues with immediate effect.

thank you.

Dear Sir,
A very bad experience with Renualt :
I bought Renualt Sandero in Sep. 2015, my battery get flat in July 2017, after 1 year and 10 months, as my car was still in warranty, Renault had replaced it and I didn't pay anything, the new battery efficiency started to decreased after 5 months, after 1 mouth later, the battery became completely flat, so the new one with Renualt's name last just 6 months! Which is impossible, unless it is DEFECTIVE one or USED.
so I called the call center to complaint and went to the service center on 14/01/2018, they refused to deal with the case and told me that it's not their problem and I shouldn't complaint, they give just one year warranty if I pay for it but as I got it for free as my 2 years warranty has ended I don't have the right to complain! (Although that the battery itself written on it 3 Years Guarantee, the photo attached)
They told me that this is the policy of the mother company, when I asked them if giving standard and high quality services and items are one of their policy, they said NO.
As my battery was flat, I had to buy another one to use my car, and surly I didn't buy it from you, because I was so worried to waste my money
A week later, Renault called me and offers me a new battery which was so late, as I had already one in my car, I asked them to give me a refund or a voucher for a new battery, they refused, they told me this is not compensation, it is just a good well from Renualt!
So how is Renualt gives a customer a defective or used battery with its name and one year warranty less and have no courtesy to handle their fault, and brag that they are trying to satisfy me although it is not their problem, how I trust your center again if I need to buy, fix or even maintain my car, how the customer service is so unprofessional and act as this is normal.
Is this what your policy says, is this what you want, losing customers, you are just getting a bad reputation because of some employees
I was so happy when I bought my car, now I am so disappointed with what happened, I can't imagine that a big company like yours treats the customers in this way.
This is the case; I don't know how you're going to make it up for me, not just for the battery but also for taking actions so late, you forced me to buy another battery to use my car and now you don't even want to give me a refund.
Shaimaa Aiaad
Renualt Sandero 2016
Car Chassis VF15SRC9B53465544
car n. 146 / ج ل أ
002/[protected]
Cairo/Egypt

To whom it may concern, ‎
Recently, during the warranty period, the car security code device got broken (this ‎device is installed by Renault-Karaso dealership, Israel )‎
Renault-Karaso sent me to the their contractor for the security code device replacement.‎
During device replacement contractor broke driver door handle that close the door.‎
I've got rejected with my request to replace of fix broken door handle, by saying it ‎wasn't a new one.‎
When I placed the same request to your official Renault dealer who actually sent me to ‎this contractor, the answer was the same. ‎
My car is under the warranty and was damaged by RENAULT contractor.‎
Is this a typical RENAULT customer service? Only during last year my family ‎purchased 3 new Renault Grand Coupes and one Renault Qajar.‎
Could you please help me to resolve this issue with the damage that was made by ‎Renault representatives?‎
Thank you for your help in advance

Good day,

I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the name of Kavish (Not sure, if the spelling is right). I told him about the noise that was coming from the car. He then got the foreman to drive with me so they can hear the sound I was referring to. The foreman noticed the sound that was coming from my car and said he will check what the issue was. Later that day Kavish called and told me that the car was ready. Upon my arrival, he asked me which petrol station I use to refuel my car. I told him that I refuel at Engen garage. He then told me that Engen fuel is not good for my car and that I should use BP or Shell petrol and because I was using Engen garage petrol that is what was causing the noise. To my disbelief to this ridiculous theory, which I could not comprehend how using petrol from Engen garage could cause my car to make a nose.

However, I did as I was told and only refuelled at BP and shell garage. The sound did not go away which was not a shocker. It is clear that Renault Menlyn did not know what they were doing. I then took my car back to Renault Menlyn when my car was due for service and I told them about the noise that was coming from my car which was not fixed. They then told me that my car had issues with the gearbox. My service advisor at that time was Mohapi. He told me that I need to come fetch my car and take it to Mayfair myself. I asked him why I should be the one who should take the car to Mayfair. I told him that I brought my car to Renault for fixing and that they should be the ones that ensure that my car is fixed. He rudely replied to me and said I must come fetch my car and get it fixed myself. How does a service advisor tell a customer that he should come fetch the car and get it fixed himself, that is very unprofessional. I then drove to the dealership and demanded that I speak to his manager but he told me that his manager was not in. We argued till 6 pm and I ended up taking my car because it was a Friday and I needed my car for the weekend. Due to the shocking, rude and unethical service, I received from the dealership I did not take my car back.

A few months later my car started giving me gearbox issues before I could even take it in my clutch broke. I tried putting my car into reverse and it did not want to so I had to force it in, eventually, it went into gear however when I tried to reserve the clutch sank in. I had to call Outsourance to tow the car. They then towed the car to Renault Menlyn. Renault Menlyn then took the car to Mayfair, which is shocking because they did not want to take the responsibility to take it to Mayfair when the car needed to be taken there now, that the car is broken they can assist. After waiting close to a month, I get a call from Fridah who is my service advisor. Told me that my warranty will only cover the gearbox and they will not pay for fixing the clutch. I then told her that it is unacceptable that I need to pay for the fixing of the clutch myself when I brought in the car months ago for fixing and they did not want to assist me. I brought my car to the dealership 3 times for the same problem and they did not assist me. I truly believe that had my car been fixed more or less 8 months ago then my clutch would have lasted longer. Fridah told me that I should come to the dealership and speak to the manager and we set up a meeting for 11 am. Upon my arrival, Fridah and her manager were not at the dealership, which I found unprofessional because we had set up a meeting and at the time of the meeting they were nowhere to be found. I had to then speak to the dealer principle. He said he would investigate the matter. Later that day I get a call from the service manager he tells me that he will look into the matter. Today I received a call from him telling me that they will not be able to pay for the fixing of the clutch. He then sent me an email with a report from Mayfair which I feel was written to defend the dealership. It is my belief that the synchro rings inside the transmission that are essentially mini clutches made of brass in between the gears in the gearbox. They allow for smooth transition from gear to gear so you don't have to rev match. When these go bad it is very possible that the clutch may wear down because of rough shifts due to the failure of the synchros. Additionally, if the gearbox is failing and not operating correctly it could be putting extra stress on your clutch. A good example would be geared binding up. It may still run correctly, but eventually, it will fail due to added stress that it wasn't designed to handle. It is possible that failing synchros could cause gear damage because of rough shifts; This can also happen without the operator even noticing.

I understand that warranty does not cover clutches but I feel as if Menlyn dealership is not taking accountability of their faults because if my car was fixed the first time I brought it in, I do not think that so much pressure would have been put on my clutch and therefore the lifespan of clutch would have lasted. Menlyn dealership needs to take accountability and responsibly for the fact that I brought the car to them 3 times and they did not fix the problem. It is clear that the employees at Menlyn dealership are inadequate to do their job. How do I bring my car to them 3 times and nothing is done to fix my car, instead I am told that my car is making a noise because I use Engen garage fuel, I mean how ridicules is that. After giving me a wrong diagnosis they then find that it is the gearbox and they then expect me to take the car myself to get the gearbox fixed. I have never in my life received such horrible service. If the correct diagnosis was done the first time I took my car in, I wouldn't have to pay this R36 825.36.

I think an investigation needs to be done into this case and the Renault Dealership as a whole. Renault Menlyn needs to take accountability for their mistakes and they must rectify them because essentially I am expected to pay R36 825.36 because they did not do their job. It is unethical and unfair that I must pay for this clutch when its Menlyn's fault because they are inadequate to do their job.

Car details

Make: Renault Megan RS RB8 (2014 Model)

Chassis: VF1DZ18D249536946

Engine: T4RM874CD20743

Reg: FIDELIS GP

Kind Regards

Fidelis Moema

[protected]

[protected]@gmail.com

From: S Hashmi
Date: Sat, Jan 6, 2018 at 6:32 PM
Subject: Frequent car breakdown and poor service response -KOLEOS UP80CS0005
To: [protected]@renault.com
Cc: Wajid Ahmed, Wajid Ahmed

Dear Sir/Madam
Please find below the failure of our expensive car due to manufacturing defect or poor service quality and also the poor response by your service agency at Agra Renault showroom.

The car details..

Vehicle no. UP80CS0005
MODEL. KOLEOS
MAKE RENAULT 2014
AGRA UTTAR PRADESH, INDIA.

1st failure
Failure/damage of rear wheel drive mechanism(Picture attached) in the month of October2017
Repair was carried out at Renault Service centre Agra.

2nd failure
Failure /damage of rear wheel drive mechanism (picture attached) on 27 November 2017.
The car was sent to repair at
Renualt service centre.Aligarh.
Met the service manage Mr.Joshi
And lodge oral complaint regarding this recurring failure.

Mr.Joshi in turn promise to repair it free of cost and the car was sent to Agra service station on 29 Nov 2017.
But since then the car is lying untouched and the service manager giving false promises and dates.

Kindly speak with the manager to resolve the issue at the earliest.
An immediate response is highly appreciated. Poor or no response will force us to Legal action in this connection.

Thanks & Regards

S.S.Ali Hashmi
(Chief General Manager)
HMA AGRO INDUSTRIES LTD.
Mob:0091-[protected]

Reply from Customer support

In Customer Email2Case via cmwjsm4a2zfa13pn.0685lj3.b-czvneae.eu10.bnc.salesforce.com
Jan 7 (12 days ago)

to me
Dear Sir/ Madam,

Thank you for writing in to Renault India Customer Care.

This is with reference to your vehicle KOLEOS bearing registration number UP80CS0005.

We acknowledge the receipt of your email and a complaint has been registered with the reference ID 4-[protected], which shall be referred during future contact with Renault India customer care.

Our concerned team shall contact you shortly and share a resolution.

We assure you that your concern shall be attended on priority.

Best Regards
Renault India Customer Care

You can contact us on our toll free number: [protected] from 07:00 AM to 11:00 PM all seven days a week and can also write to us at: [protected]@renault.com

But so far the car is still lying un- attended and no response from the
RENAULT SERVICE CENTRE AGRA and CUSTOMER SUPPORT

Letter/email to renault ksa-dammam service manager (01.08.2018):

History:
Allow me to give you a brief history of my renault captur, acquired from your rakkah showroom:

The captur was acquired from your showroom, one wednesday in may 2017 around 12nn. the unit was advertised by your salesperson, and had been told that the unit was a brand new 2016, with slight design variance with that of the 2017 top-of-the-line model. the unit came from riyadh and was thoroughly clean, in and out, including engine, before I rolled it out the service bay.

All is well, until the next day after work, at around 6pm wherein I got stuck on a mild prince turki traffic (0kph to 20kph, stop-and-go), heading towards ramaniyah mall in shamaliyah khobar, when the engine started to sputter (jerk). fuel level is still about one third to go. the "service" indicator in dash showed up. after 10mins, the engine started to choke, "service" indicator still lit, the dash display showed and "injector issue", and the check engine icon, now lit up also. apart from the sputtering engine, the vehicle now loses drive power, then after 5mins, it started to die. please note the embarrassment that I have to push this brand new renault vehicle onto the side of the now heavy traffic road because of me. I tried reviving the engine but it only got it running for 2mins tops, before it dies again. then I called renault ksa accredited towing service and brought my brand new renault captur to your shop, 830pm on a thursday night.

The initial diagnosis by rakkah's service team was a faulty air flow sensor which, as it was reported, got wet and damaged during the high pressure water engine cleaning, when you handed over to me on the day it was released. I was advised by your service team that this part will not be available after three days. to make this story short, the part was replaced, and vehicle somehow performed well.

However, after about a month of use, the same issue came back. this time, the "check anti-pollution" message showed up, and the "check injector system" alternately displayed also. again, the engine started to sputter and vehicle started to lose its drive power. once again, I brought it to the rakkah service shop and what I was told is that it was only a glitch and the attending service personnel just reset the computer. frustratingly, after just about, 5 km from the shop, the error indicators showed up again.

This issue happened several times already wherein I have to unnecessarily bring the unit to rakkah shop for resetting! I was even told by your personnel that the vehicle is not that "adaptable" to this warm climate and these errors will linger until temperature drops down. sadly, performance did not improve even when the weather improved.

What usually happens:
As a day to day experience, I usually drive along the mild traffic of al khobar on a stop-and-go basis prior heading back to bahrain where i'm currently residing.

While traveling fahd road in shamaliyah al khobar, I have to cross on several intersections and have to press on the brake then the gas pedal more often (the stop-n-go sequence). this sequence of footwork usually leads to the displaying of error messages as described above.

Then upon entering the ksa-bahrain causeway, I get to have the chance now of engaging the cruise control, until I reach passport control. for the entire cruising (toll gate in ksa to passport control), the vehicle runs smoothly (100kph at 2000rpm). however, with the series of stops-and-go I have to make in the area, error messages were displayed again. I even got one time that the vehicle actually stalled (engine died) and have to restart. then passing the passport control area on bahrain side, I got to hit again the cruise control but this time, the result was different. unlike the first smooth cruising in the causeway, now, given five to ten minutes after engaging, the engine again starts to sputter, the error messages show up, and the cruise control automatically disengages. I tried using the speed limiter also but again, this was disengaged/reset the moment the engine sputtered and error messages showed up - and this is my daily struggle with your renault captur.

Frustratingly, I had this car serviced last week for its first pms hoping that everything will be ok, but the errors and issues had only worsen despite service diagnosis (as shown on the jo) suggested replacing the battery - which it was believed to be the cause. as of this writing, the error message no longer disappears and the indicators (check engine and service) are constantly lit. I don't have the peace of mind that renault is promising.

This issue might have been overlooked by renault's top management.

My kwid Car HR 10AC 5765 is defective from Saturday and I filled the complaint in the same day in morning to Service center of Renault in Sonipat over a phone call to their executive. And then she told me that she will send the driver on Monday to pick my car as they were busy on that day. Then after lots of phone call one Engineer (Mr. Anand) arrived in the evening of Monday and then he said you will have to take this car to service center as the defect was not repairable onsite and then I said, ok take it with you or arrange the pick up. Then he said no sir it's not my job you will have to call our toll free number. Then after that I tried to call the same and Everytime the call was getting disconnected and then in the 10th attempt I think my call was assigned to Mr. Gangadhar and then he generated my complaint no. RE1718154616. Then he arranged call to Crane service also and then both of them said my car will get picked up at around 6:30 PM on Monday. Then I waited till 11 pm but nobody came to pick my car. Then next day on Tuesday again Mr. Gangadhar called me and arranged a call and then again arranged call to Crane service and then again they said we will pick your car at 6:30Pm and again I waited till 11 and nobody came. Now it's Wednesday 2:10PM. Till now there is no update neither from Crane service nor from company. Now I just want somebody please pick up my car and give me after the repair.
Renault Engineer (Anand) also said that warranty will be rejected as I had installed the CNG on last Sunday. I got my car after repair on last Tuesday for the defect of same spare part under warranty. How can it be rejected if the same problem is happening with in one week of repair.
I want my car to get repaired within 2-3 Days otherwise I am going to file a complaint against Renault in consumer Court that they have given me defective car in the office of new as it had been repaired 4 times under warranty within 6 months of purchase. Everytime the fault was different only this time it is same fault I am facing again.

I have purchased Renault Duster RXS model car recently in November 2017. I have placed my vehicle for servicing at renault service station, Gutkar, Mandi, HP on dated 07.12.2017. They have given me a time of three to four days for getting my car ready for drive. They extended it upto till date by saying that the sticker named' Duster 'on the left side of the car is back referred. I am needing my car ready as soon as earlier. Why not the renault service is not providing the best facilities and services at quick pace compatible with other brands available in the market.

I own a 2012 Renault Megane TCe GT line cabriolet with 65000 km on the clock. I bought it 2nd hand through a BMW dealership with an extended service plan. 2 weeks ago as I arrive home, the ESP warning light came on. I parked the car in the garage and as I know little about the mechanics of a car engine, the next morning I took the vehicle to the Renault dealership where I service my car. I am now told the engine has overheated and the cylinder head is warped and so on and so on. To add insult the car is just out of the 5 year warranty period. I am battling to understand how this damage is possible. I have read now that this seems to be a common problem with the Megane Engine - I recall a few months ago when at the dealership another Megane cabriolet (white) vehicle also standing the workshop with an overheated engine.

I have read Cliff Veeran's comment where they have had similar issues with 4 other Meganes - Is this a common trend? I await assistance and a reply from Renault South Africa